My disappointment at Vdub dealer service

[neo66]

the green Rocco looks fabbydabbydozzie! .
The head sales guy at my dealership thinks he knows it all, and the sales woman I purchased it off was absolutely brilliant, tho 1 week later they made her redundant  , so when I go in there I fell abit of a stranger, tho the service managers good and so are the parts people- EVEN if I do go in there for with some strange questions!
VW are one of the richest car companys, they should always be on top form! (unlike Citroen)
Glad the cars made it all worth it!

[C4]

the green Rocco looks fabbydabbydozzie! .
The head sales guy at my dealership thinks he knows it all, and the sales woman I purchased it off was absolutely brilliant, tho 1 week later they made her redundant  , so when I go in there I fell abit of a stranger, tho the service managers good and so are the parts people- EVEN if I do go in there for with some strange questions!
VW are one of the richest car companys, they should always be on top form! (unlike Citroen)
Glad the cars made it all worth it!

agreed, my first car was a vauxhill (lol) back then i had to bend over, take it from behind AND drive a terribly built car.

[bobotheclown]

I had a similar situation when I purchased my car. When I picked it up the Sales Manager and the Sales person asked if I could give them positive feedback when the VW Customer Service called me. So I gave the dealership a real slating when VW customer service called. Even named the sales person and manager by name. If they wanted a positive feedback then they should have given a positive customer service. Sheesh.

I asked if they had any bits and pieces like a golf umbrella/keyring that they could throw in as I spent shed load of money on a new GTi however they were like no, you're going to have to pay for that. When my g/f bought her bog standard 1.6 A3 she got loads of free stuff (1 liter of top up oil, nice metal keyrings, audi umbrella, rubber mats, audi sweets in that cylindrical metal tin) plus £2k off the list price.

[AlanD]

My dealer I bought my car from (Beadles Maidstone) where fanstic. Sales guy Dave something or other was a really top bloke, did a great deal and I even got an umbrella in the boot. Had some small issues a few days after which he was more than happy to help me on the phone over and was all round a great sales guy.

A guess you win some you lose some.

[ub7rm]

When I first went in to have a look the guy was really uninterested, when I asked him how much I'd get in a trade in for my old car said he couldn't tell me as his sales manager wasn't in   

The second time I went in I made sure to get a different guy.  He was marginally better than the first guy.  One of his first comments was 'ah you have a GTI already, you know about the insurance then'.

He did perk up a bit as he realised I was serious but overall the whole experience was as satisfying as buying a second hand tumble drier.  Sounds like most of them could do with a good boot up the arse.

[Saint Steve]

To Phil Mcavity: spot on, how did you know? dont tell me you work there?!?!

I like all the suggestions, i think im gonna go with the jiffy bag solution he he

Ive had issues with them causing damage to my car whilst in for service, and for a 2nd service, i wasnt happy with exactly what i was getting for my money, a bill, with a set of part numbers, no brake fluid service which should of been done, (Over 2years old). No Technitions report showing the cars health. Not good at all. Unfortunatly, theyve bought out the rival dealership in Southampton aswell, so im not happy.