Well, it's sorted, and without any hassle - I'm sat there at the moment (laptop and 3G stick - great technology when it works!) waiting to have the cruise fitted.
The sales man came over, asked me if I'd got the message and I told him yes, but I didn't think I should have to pay cos he'd told me the doors autolock and also I was having to sit here for half the morning waiting for the cruise to be fitted when it should have been on the car when I picked it up. I also said it would be a shame as the deal had gone so well up to now.
He sorted it straight away without argument. Fair play, but I'm just a little disappointed with all the bulls**t the salesman came out with at first and the fact I even had to have the discussion.
Proves you should try the polite but firm approach until required. No point going in all guns blazing! But that's the way I always approach things. And I believe that however angry you need to get you should never swear as that shows you are losing control.
Yesterday, my mate who runs an indi garage had a guy march straight into his office an threaten to strangle him for a problem on a car the guy had caused himself! My mate said go for it and I'll call the police. You're not going to get anywhere with that approach.
So in the end not a bad experience buying my new Golf Gti - as long as I don't have to sit here ALL morning!
