If it was way out they would of adjusted it. It's only when it's narrowly out then they pretend. It's called a 'dingy tracking' when I worked there many years ago. Wire brush and copper grease and your good to go.
Had my tracking done at a local place last week (independent not KF) and so many comments about it.
Tracking was 19 degrees out and unsurprisingly now drives like a dream!
http://vw-golf-mk2-gti.blogspot.co.uk/2015/02/vw-golf-steering-problems.html
