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Author Topic: The Story So Far  (Read 2801 times)

Offline hastd2

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The Story So Far
« on: 18 January 2015, 20:24 »
Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti The response was we will try and repair the car sir!!... I said your not listening to me
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Build Week 11.04.16 - 2016 Mk7 Golf R, Lapiz Blue 5 door manual, 12 months R/Tax, 2 yrs free service, full tank of fuel, sure guard, and private plate transfer

2015 Mk7 Gti 5 DR, Carbon Steel Grey, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

2013 Mk7 Gti 5 DR, Pure White, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

Offline hastd2

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Re: The Story So Far
« Reply #1 on: 18 January 2015, 20:33 »
Quote from: hastd2 on 18 January 2015, 20:24
Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti The response was we will try and repair the car sir!!... I said your not listening to me

I want a replacement car as it's not safe to drive. Then they said that will have to com from your dealer not us.
So the call was placed with the dealer and they were fuming with Vw customer care and a call was being made to them.....Ooopps So that afternoon I got a call from my dealer who has been very understanding and been on my side on this issue since from the start. Doug we have some good news, the call this morning from Vw customer care the person has now been removed from the case and now we have been sent a form to fill in for an exchange Gti
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Build Week 11.04.16 - 2016 Mk7 Golf R, Lapiz Blue 5 door manual, 12 months R/Tax, 2 yrs free service, full tank of fuel, sure guard, and private plate transfer

2015 Mk7 Gti 5 DR, Carbon Steel Grey, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

2013 Mk7 Gti 5 DR, Pure White, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

Offline JB GTI

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Re: The Story So Far
« Reply #2 on: 18 January 2015, 20:36 »
At last, some good news !!
Hope it all goes well for you  :smiley:
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Now Gone: 3dr GTI Carbon Grey Performance Pack Dynaudio
Discover Nav Park Assist Rear Camera
Picked Up: 15th March 2014


Now Gone 3dr Golf R Lapiz Blue, DSG, Dynaudio, 19" Pretoria's, Discover Nav, Keyless, Rear View Camera
Picked Up: 1st March 2015

Now Gone Too: Mk7.5 Golf GTi Performance 5dr Indium Grey DSG Dynaudio 19” Brescia Alloys Vienna Leather Keyless Entry/Start Panoramic Roof 90% Tints Park Assist Rear View Camera Voice Activation Dynamic Lane Assist/DLA

Offline CraigW

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Re: The Story So Far
« Reply #3 on: 18 January 2015, 20:37 »
Any possibility of exchanging it for an R?
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Offline hastd2

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Re: The Story So Far
« Reply #4 on: 18 January 2015, 20:59 »
I did ask the question but think i was pushing it, so am changing the colour to Tornado Red and upgrading the alloys to the 19" Santiagos
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Build Week 11.04.16 - 2016 Mk7 Golf R, Lapiz Blue 5 door manual, 12 months R/Tax, 2 yrs free service, full tank of fuel, sure guard, and private plate transfer

2015 Mk7 Gti 5 DR, Carbon Steel Grey, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

2013 Mk7 Gti 5 DR, Pure White, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

Offline KyleB

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Re: The Story So Far
« Reply #5 on: 18 January 2015, 21:11 »
Nice result. The 19s are great. Till you need to clean them, or buy new tyres.
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Offline monkeyhanger

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Re: The Story So Far
« Reply #6 on: 19 January 2015, 07:59 »
Quote from: CraigW on 18 January 2015, 20:37
Any possibility of exchanging it for an R?

You read my mind (see the other related thread).
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Whey ya bugger! It's finally arrived after an 8 month wait....
MK7 R 5 door, manual, Lapiz Blue, Prets.

Offline hastd2

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Re: The Story So Far
« Reply #7 on: 19 January 2015, 12:43 »
Quote from: monkeyhanger on 19 January 2015, 07:59
Quote from: CraigW on 18 January 2015, 20:37
Any possibility of exchanging it for an R?

You read my mind (see the other related thread).

As much as I would have loved a R Model, am happy I have a new Gti after the hassle iv had over the last year....
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Build Week 11.04.16 - 2016 Mk7 Golf R, Lapiz Blue 5 door manual, 12 months R/Tax, 2 yrs free service, full tank of fuel, sure guard, and private plate transfer

2015 Mk7 Gti 5 DR, Carbon Steel Grey, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.

2013 Mk7 Gti 5 DR, Pure White, Performance Pack, Keyless Entry, Vienna Leather, and Sat Nav.
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