Author Topic: Wait till march for new reg or have now golf GTD.  (Read 11731 times)

Offline Mk1Macca

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Re: Wait till march for new reg or have now golf GTD.
« Reply #30 on: 28 January 2014, 20:21 »
I suppose that's the gamble you take. LifeShine at a dealership will never be applied by dedicated detailer, just a valeter that usually has a number of cars to get through the he's getting £10 a car to do.

I'm sure there are some dealerships that will apply it to an acceptable standard, but as mentioned, i'm very anal with detail and as such, the only way I was going to be 100% happy with the paint finish was to take the car immediately to a professional detailer to remove the product and all the swirl marks.

Not saying that you don't care about it MonkeyHanger - I know it may read like that :)

The scotch guard type product applied to my interior was sprayed everywhere. I had it all over the console, dash, Isofix points etc.. It just looked wrong.

The £55 boot protector is a cheap bit of thin ABS plastic. It claims to be non slip, but it's shiny plastic that everything i've put on has slipped. Also, for a genuine accessory, i'm not particularly impressed with the fit - It certainly isn't perfect.

The rubber mats though, they're great :)

I really like the valve caps, and guess i'm lucky in that I don't love in a high crime area. Hopefully they'll last on the wheels! Previous 'novelty' caps have.

It all depends what the dealer has done that they need to make up to you. I had LifeShine applied as part of my purchasing deal, but due to issues with the car, I had all the things I mentioned thrown in; rubber mats front and back, sill protectors, boot protector (including a cool Beetle T shirt). Never under estimate the power of the dealer wanting an 'extremely satisfied' response on the VW survey...

Offline monkeyhanger

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Re: Wait till march for new reg or have now golf GTD.
« Reply #31 on: 29 January 2014, 07:56 »
I never got a response from VW UK for the satisfaction survey. I apparently missed a call at work from “someone who sounded a bit posh”, but didn’t leave a number, around the time I was expecting a call back for the satisfaction survey. I assume that if they don’t make too much effort to contact you then they must give the dealership the benefit of the doubt and give them top marks. The satisfaction survey is a very big deal for the dealership margins. A small dealership can get as little as 5% profit margin on a car if they get bottom rating on the satisfaction. Top satisfaction is worth 15% on its own according to my salesman.

Getting the car cleaned/valeted varies a lot, even within my chosen dealership group, I buy from the slightly smaller branch and everything is handwashed to a nice standard. The group main dealership 12 miles away has an automatic car wash which scratches the hell out of the lacquer layer – I have stayed away from that branch.
Whey ya bugger! It's finally arrived after an 8 month wait....
MK7 R 5 door, manual, Lapiz Blue, Prets.

Offline Mk1Macca

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Re: Wait till march for new reg or have now golf GTD.
« Reply #32 on: 29 January 2014, 08:51 »
I missed the phone call as well, but was emailed the survey - which was actually better for me.

I have the number if you wanted to call them back. It's a big agency used by many companies for market research though.