Just noticed on the VW website the policy they're calling Ensurance which is free for 3 years, what i basically says is if you have an accident all you do is call them with the details and they'll deal with your insurance company and make sure your car is repaired using approved VW parts and by VW approved repairers, plus arrange recovery etc.
Thoughts?? 
They will just be a claims management company. For a non-fault claim they will probably hammer the other side in extortionate courtesy car charges. Perhaps it is free if you keep up VW servicing and/or VW recovery after the first year (Why do Skoda/Audi get 3 years, Seat get 2 and we get 1? If the car is THAT reliable then it'll cost VW nowt to give you 3 years).
In my experience, a VW approved garage is not a hallmark of quality. Benfield repair centre completely ruined my MK5 Golf 170TDI (when it was clattered by a bus with just 400 miles on the clock
). They screwed up every aspect of the repair, left it with a dangerous brake fault, took 7 weeks to do a 2 week job (not started until week 5, and even then only after lots of pestering) and stole stuff from my car. Metal shards in the car from cutting in the new rear quarter panel, oily handprints on the headlining, a paint job so thin on the new panel that the rear wheel arch rusted up every 3 months.
Better to get a repairer with a good rep that will use VW parts, whether they're VW approved or not. The insurer's warranty on the work will often be far more comprehensive than VW approved. A VW approved garage only has to warranty the work for 1 year, then leave VW to pick up the slack on the antiperforation and 3 year paint warranty.
