Anyone else had this? Just opened my vodafone account and saw this month's bill. Almost did a backflip on the chair.
Mon 19 Dec 11:41 09064001855 > Premium rate 13m 18s £22.639
Outgoing call, 13m 18s duration. Looked up the number in google and turns out it's a company called Cash Finance Direct, but they trade under the name of Horizon Finance, which is for loans. They call you at reverse cost at £1.53 from BT landnines. Any marketing calls I get I hang up within 5s, so the 13m calltime is impossible, as I tried to explain to the dumbass american vodafone advisor.
She kept saying I made the call of 13m 18s over and over again, but I told her I've never needed a loan so I've never called that number, let alone from a mobile!
Anyway, from this find, it seems I can claim my call charge back
http://whocallsme.com/Phone-Number.aspx/09064001855HOW DO I CLAIM MY CALL CHARGES BACK?
We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try, and however many lenders we have on our panel, we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.
The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.
It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.
In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.
If sending by post, you can either send it using our freepost service as below:
(No stamp required, simply write the above address on your envelope and we pay the cost)
Customer Services Department
FREEPOST
CFD
SK1 1TA
Or, you can use our normal postal address, but will need to place a stamp on your envelope:
Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA
A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to: customerservices@horizonfinance.co.uk
If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.
I hope this will answer any initial questions you may have and ask if there is any further information required to please contact our Customer Services Director at customerservices@horizonfinance.co.uk
Kind regards,
Cash Finance Direct
It's a fcuking joke some companies get away with this. I will be calling vodafone fraud department later in the afternoon to complain about this, and I won't be paying the £22.63 I owe as I never made a 13m call to that number. I'm in doubts whether to email the company directly asking for a refund, as they'll probably ask for my card number and then scam that!
