GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: garethmk1 on 01 September 2008, 11:42
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Since I called VW customer care today regarding the issue in this thread http://www.golfgtiforum.co.uk/index.php?topic=90300.0 I also decided to ask them what was happening with the plaques for the Edition 30. Whilst they weren't able to help with the query on the maintainence, passing an 0870 number for the maintainence :angry: helpline, they placed me on hold regarding the plaques. The operator then came back to me and stated that there would not be anly plaques made for the ED30 and that hearsay in magazines and "official" emails from VW (as seen on this forum) are not true ????
Just thought I'd keep you all updated.
Regards,
Gareth
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:lipsrsealed: :lipsrsealed: :rolleyes:
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I think there is more chance of me becoming Prime Minister than these plaques actually being made and successfully distributed. Especially since some are now 2nd or even 3rd hand, it would be impossible. They wouldn't want half with a plaque and half without.
Sorry guys :sad:
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I feel clouds gathering over the forum :rolleyes: :lipsrsealed:
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Ok time to wheel out our customer services Man-eater.................
Hotrod
He'll sort em out!
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so those of us like me with official letters from VW are liars !!!
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it does seem abit too quiet, these should of been out a few weeks ago, and no one has heard a bean more??. :sad:
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so those of us like me with official letters from be are liars !!!
There'll be blood spilt :shocked:
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looks like vw have brushed this under their matt :grin:
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Before everyone panics, has anyone else phoned to see if everyone at VW are singing off the same
bullsh!tsheet hymn sheet :undecided:
Blue, you have a letter from VW, could you pleeeeaaaase phone and check for all us ED30 brothers :smiley:
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They actually called me to confirm they were sending them out soon when I enquired via email
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i have 3 emails also, here is one
(this one telling me they didnt get my private plate change)
Dear Mr ********
Thank you for your email regarding the plaque for Golf Edition 30 owners.
I can confirm that every owner of an Edition 30 will receive a plaque. The plaque is to be fitted inside the vehicle and fitting instructions will be provided with the plaque.
On checking our records I can confirm that your new registration number ******, is not registered on the Volkswagen database. In order to update our records, could you please take your V5 with the new registration number into your local Volkswagen retailer. They will then update this information onto our systems.
Should you have any further queries regarding this issue, please do not hesitate to contact me.
Yours sincerely
Carron Cusworth
Correspondence Advisor
Volkswagen Customer Services
Direct Line: 0800 0833920
Fax: 0113 3932590
E-mail: volkswagencustomercare @volkswagen.co.uk
Website: www.volkswagen.co.uk
Volkswagen Group United Kingdom Limited
Registered Office: Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN Registered in England No: 514809.
This email and any files transmitted with it are confidential and it
may be privileged. It is intended solely for the use of the
individual or entity to whom it is addressed. If you have received
this in error, please contact the sender and delete the material immediately.
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then this (i actually commented that my dealer didnt know anything about the plaques on this one)
Dear Mr ********
Thank you for your email.
I can confirm that your vehicle registration number ***** is now registered on our systems. Parkway Volkswagen may not be aware of the plaques as they will be sent directly to the owners of the Golf Edition 30 vehicles.
I will forward any updates I receive onto you regarding the plaque.
I hope this information proves useful.
Yours sincerely
Carron Cusworth
Correspondence Advisor.
Volkswagen Customer Services
Direct Line: 0800 0833920
Fax: 0113 3932590
E-mail: volkswagencustomercare @volkswagen.co.uk
Website: www.volkswagen.co.uk
Volkswagen Group United Kingdom Limited
Registered Office: Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN Registered in England No: 514809.
This email and any files transmitted with it are confidential and it
may be privileged. It is intended solely for the use of the
individual or entity to whom it is addressed. If you have received
this in error, please contact the sender and delete the material immediately.
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^^^ well email them again and ask when they will be coming??
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^^^ well email them again and ask when they will be coming??
i have :wink:
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^^^ well email them again and ask when they will be coming??
i have :wink:
:cool:
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so those of us like me with official letters from VW are liars !!!
Would seem to be par for the course regarding VW UK customer services. I too am having a fcuking nightmare with em, on a different range of issues, I hasten to add. Twisting facts is another ploy VW UK CS seem to use! :angry:
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Sorry guys, wasn't implying anyone was lying at all - that was from the horses mouth at VW customer care this morning, they were to be honest rather unhelpful with all of my queries. They stated that there would be no edition 30 plaques and that the only "numbered" golf of recent years was the 25th Anniversary Mk4. I'm sorry if anyone has taken offence by the post it wasn't meant at that - just to have had a scarcastic undertone. I have been keeping a keen watchful eye on all the "plaque" threads over the last few months and have seen the emails sent to other forum members - I unquestionably believe them. I was just stating what the chimps at customer care stated.
Regards to all,
Gareth
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i dont think anyone aimed it at you mate, just VW, im hoping the muppet you spoke to just didnt know anything about it, guess we will see
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my letter from vw uk dated 16 th may 2008 states that " every edition 30 will be supplied with an individual plaque for their vehicles , however the process will take between 3 and 6 monthsfor the production and distribution " i think as many ed 30 owners as poss need to e mail or ring vw uk cust services and lets find out whats going on !!! :angry:
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Spoke to the dealer last week and he confirmed that they would be sent out direct to owners. He couln't give me a date though.
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got this reply
Dear Mr ********
Thank you for your email.
Unfortunately I have not received any further information on the plaques for the Golf Edition 30 customers as yet. As soon as an update is available, Volkswagen UK will be in contact with you.
I apologise I cannot be of more assistance on this occasion.
Yours sincerely
Carron Cusworth
Correspondence Advisor
Volkswagen Customer Services
Direct Line: 0800 0833920
Fax: 0113 3932590
E-mail: volkswagencustomercare @volkswagen.co.uk
Website: www.volkswagen.co.uk
Volkswagen Group United Kingdom Limited
Registered Office: Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN Registered in England No: 514809.
This email and any files transmitted with it are confidential and it
may be privileged. It is intended solely for the use of the
individual or entity to whom it is addressed. If you have received
this in error, please contact the sender and delete the material immediately.
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sounds abit on the lines of plug and pulled :angry:
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I think we need to get a bit more organised with this one... do you think a letter with several Ed30 owners names on it and several phone calls by the aforementioned would do the trick? Or maybe a phone call and letters/evidence to Watchdog - I can see VW bending over backwards if that happenned.
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I must say, I'd agree to that - having been duped into thinking it was a 1500 only production run ! :angry:
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I too have a number of e-mails from VW confirming the plaques are in production. Having now just read this thread I have fired off an e-mail. Will report back once a response in received.
Cheers
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Here we go boys: :wink:
Good afternoon Nathan,
Thank you for your email.
Volkswagen UK is anticipating the arrival of the plaques shortly. However, they have been delayed as we were to have them by mid August. As soon as they are in I shall let you know.
Kind regards
******** *********
Fleet Aftersales Executive
Volkswagen Fleet Business Centre
Volkswagen Fleet Services
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Here we go boys: :wink:
Good afternoon Nathan,
Thank you for your email.
Volkswagen UK is anticipating the arrival of the plaques shortly. However, they have been delayed as we were to have them by mid August. As soon as they are in I shall let you know.
Kind regards
******** *********
Fleet Aftersales Executive
Volkswagen Fleet Business Centre
Volkswagen Fleet Services
hmm, lets hope he is right
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ill believe it when it lands on someones door mat 1st
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Bump!
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I bought my ED30 second-hand from VW dealer.
How can I ensure I get a plaque?
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I bought my ED30 second-hand from VW dealer.
How can I ensure I get a plaque?
you need to ensure your registered on the VW system as the present owner
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any news yet ?
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any news yet ?
I had a feeling this thread might get a bump after your post on the lux special edition limited plaques :grin:
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any news yet ?
I had a feeling this thread might get a bump after your post on the lux special edition limited plaques :grin:
:rolleyes: :laugh: :laugh: :laugh: it had to be done
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any news yet ?
I had a feeling this thread might get a bump after your post on the lux special edition limited plaques :grin:
:rolleyes: :laugh: :laugh: :laugh: it had to be done
Indeed it does, I am starting to think VW are just hoping we all forget about them or go off and buy a MK6. :laugh: :laugh:
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fook that :angry: if they can make a plaque for that other golf then they can make them for us :wink:
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WTF!! - You guys still without plaques? That's outrageous! Start bombing Germany with emails! Go straight to the top!
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Makes sense that they will be doing something similar - easy to install yourself.
Looks a little rubbish though compared to the embossed GTI one, hope the Ed30 looks better than that
(http://www.volkswagen.lu/vwcms_publish/etc/medialib/vwcms/virtualmaster/lu/models/golf/golf/gti_60_joer.Par.0005.Image.jpg)
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Is it worth a concerted push again?
Anyone got an email address and we can all email them?
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I'd be interested to know if you guys have any luck. I enquired to VWUK a short while ago on behalf of a customer and they told me that they had no plans to issue plaques for the E30. If anyone hears differently, I've got a few calls (and apologies) to make to customers.....
I can say though, as a dealer there has been no communication to us whatsoever about these plaques (other than the initial information stating there will not be any plaques).
I hope they do issue some, although i'f i'm honest, I doubt they will....
VWmd
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This thread seems to report contradictions. Why would Fleet Services be the appropriate conduit for Edition 30 plaques?
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I was told by customer services that the dealers wouldn't necessarily be aware of the plaques
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Looking more and more like this is a non-starter.
Alot of people were under the impression this was a 'limited edition' but we now know that was a pack of lies. It now appears that some people being told that the palques were being made was just more lies from VW.
Makes you think alot more about whether brand loyalty should still exist if this is the case.
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Is it worth a concerted push again?
Anyone got an email address and we can all email them?
i ve e mailed a few times now but no reply , i wrote to them twice and got a reply both times saying the plaques WERE being issued ! vwuk customer services , blackelands , milton keynes , ill sort out post code later :angry:
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let us know the email and I will email them today and ask WTF is going on :angry:
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email away folks
Volkswagen Customer Services
Direct Line: 0800 0833920
Fax: 0113 3932590
E-mail: volkswagencustomercare@volkswagen.co.uk
Website: www.volkswagen.co.uk
Volkswagen Group United Kingdom Limited
Registered Office: Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN Registered in England No: 514809.
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E-mail sent.....again!
No answer to the first one I sent over a month ago :angry:
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Email sent. I really cant see the plaques happening, if they dont i will lose alot of respect for vw.
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be quicker to get Gulf to knock up some plaques for you :smiley:
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email sent :smiley:
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Even if we do get plaques, how official are they going to be?
I think we need a certificate of some sort with the registration of the car on inc build number etc to go with the plaque.
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be quicker to get Gulf to knock up some plaques for you :smiley:
LOL, ask him to make up 2300 plaques and send them off to VW with a bill for a fiver each :grin:
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be quicker to get Gulf to knock up some plaques for you :smiley:
LOL, ask him to make up 2300 plaques and send them off to VW with a bill for a fiver each :grin:
:afro:
at least you'll get a decent quality plaque and not some cheap bit of plastic with some sticky pads :smiley:
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Hi Guys,
Sorry I’ve not had much chance to check out the forum recently, mega busy at work.
I have emailed VW 3-times, and no reply as of yet (that was weeks ago).
I too received letters earlier in the year, explaining that plaques would be forthcoming.
However a big fat zero!
Time will tell :smiley:
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Even if VW UK have told you the plaques will come, it's likely to be down to VW Germany and they'll simply please themselves and take their time doing so.
You need to contact VW Germany imo and do so in a concerted effort by snail-mail as well as email and also within a similar timeframe.
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hurdy , is it not possible for you to write some sort of letter from GOLFGTI.CO.UK on behalf of the many ed 30 owners who are feeling a little pissed off about this ?????? and i think the time has come for as many as possible to write to vw at the address above :evil:
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hurdy , is it not possible for you to write some sort of letter from GOLFGTI.CO.UK on behalf of the many ed 30 owners who are feeling a little pissed off about this ?????? and i think the time has come for as many as possible to write to vw at the address above :evil:
Might be an idea. Petition from Golfgti.co.uk??? :angry:
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hurdy , is it not possible for you to write some sort of letter from GOLFGTI.CO.UK on behalf of the many ed 30 owners who are feeling a little pissed off about this ?????? and i think the time has come for as many as possible to write to vw at the address above :evil:
I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
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hurdy , is it not possible for you to write some sort of letter from GOLFGTI.CO.UK on behalf of the many ed 30 owners who are feeling a little pissed off about this ?????? and i think the time has come for as many as possible to write to vw at the address above :evil:
I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
i will sign that
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Emailed.
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hurdy , is it not possible for you to write some sort of letter from GOLFGTI.CO.UK on behalf of the many ed 30 owners who are feeling a little pissed off about this ?????? and i think the time has come for as many as possible to write to vw at the address above :evil:
I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
i will sign that
Well I have had some success in the past with complaints to VW UK so would be more than happy to put something together on behalf on the ED30 on here?
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get one put together and i will see if the wife will put it on letter headed paper (solictor) just to see if that helps maybe :wink:
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hahah, yeh nice one
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I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
....No, do it the other way around - VW Germany are 'senior' to VW UK so send the original to Germany.
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I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
....No, do it the other way around - VW Germany are 'senior' to VW UK so send the original to Germany.
Well that your opinion and I will put your reply down to one of those that can just be taken out of the context that perhaps you meant :rolleyes:
I believe that as the original "limited edition" concept of 1500 vehicles for the UK market is a VW UK statement and that as all of the promises of plaques have also come from VW UK, we should in the first instance direct this to the UK senior management as we have failed to receive a satisfactory resolution from the customer services dept.
Jumping the change of command doesn't always get the right or quickest resolution to a problem. :smiley:
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I agree a group letter would help.
I think sending it to the UK MD and copying VW Germany is the way forward. :smiley:
....No, do it the other way around - VW Germany are 'senior' to VW UK so send the original to Germany.
Well that your opinion and I will put your reply down to one of those that can just be taken out of the context that perhaps you meant :rolleyes:
I believe that as the original "limited edition" concept of 1500 vehicles for the UK market is a VW UK statement and that as all of the promises of plaques have also come from VW UK, we should in the first instance direct this to the UK senior management as we have failed to receive a satisfactory resolution from the customer services dept.
Jumping the change of command doesn't always get the right or quickest resolution to a problem. :smiley:
....Yes it is my offered advice and opinion and of course not something you are obliged to agree with. I see your logic but are you convinced that VW Germany would have no say in this matter of official VW Edition 30 plaques? In my many decades of corporate experience, going to the top gets results. I'm of the opinion that VW Germany are the more fruitful ones to approach but.....I'll butt out.
Why not send an identical (except address) communication to each and at the same time, rather than copy one? [Just trying to help]
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Good advice RR,
I’ll put my name to a group letter wherever it goes.
:smiley:
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good news :laugh:
Thank you for your recent email in relation to the Golf Edition 30 plaques.
I would like to advise that to obtain the plaque, you must order it through any Authorised Volkswagen retailer.
Thank you for contacting Volkswagen UK.
Yours sincerely
Jayne Knowles
Customer Case Manager
Volkswagen Customer Services
Tel - 0800 0833 914
Fax - 0844 844 0514
E-mail - volkswagencustomercare@volkswagen.co.uk
Website - www.volkswagen.co.uk
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I'll take this down to my dealers today and see what they say.
Hopefully they will know about it :rolleyes:
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???, are you sure they dont just mean the boot badge ?, as no dealers are aware of the interior plaque ?
good news :laugh:
Thank you for your recent email in relation to the Golf Edition 30 plaques.
I would like to advise that to obtain the plaque, you must order it through any Authorised Volkswagen retailer.
Thank you for contacting Volkswagen UK.
Yours sincerely
Jayne Knowles
Customer Case Manager
Volkswagen Customer Services
Tel - 0800 0833 914
Fax - 0844 844 0514
E-mail - volkswagencustomercare@volkswagen.co.uk
Website - www.volkswagen.co.uk
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i am on with it now just on the phone to a mate of mine in vw parts and i made sure i said number plaques in my email to them
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why doesnt anybody just go to the dealer, il go down now its only half a mile away, but i dont have an ed30, what could i say?
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right my mate in vw is going to ring vw uk and see whats going on and will call me later today,hope it gets sorted now
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why doesnt anybody just go to the dealer, il go down now its only half a mile away, but i dont have an ed30, what could i say?
i have spoken to two dealers and neither knew of anything at all about them, on did try to order me a boot badge though :rolleyes:
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Sounds like they are just passing the buck, washing their hands etc, i really hope im wrong and would be chuffed as nutz if its true, but this has been ongoing too long.
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dealers don't know about it and you have to call parts and get them to call Vw uk for you
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dealers don't know about it and you have to call parts and get them to call Vw uk for you
sorry when i say dealers i mean parts departments as both asked there parts people, so are we saying we need to contact vw parts departments to get a plaque ?, how do people get a plaque who are not members of a forum that tells them how to get a plaque ?, all seems a bit odd
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god knows but will see if my mate finds out
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I'm sure they're hoping not everyone will want/find out about the plaques so they have to avoid the embarrassing situation of declining to produce plaque #1501
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good work MATed30, look foward to hearing what your insider finds out :smiley:
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if it does get sorted i think what will happen is when a car is booked in for a service it will come up on the system saying edition 30 update, part will need to be ordered like if there is a recall they just do it when you come in for work and if you dont well they dont care :lipsrsealed: thats just how dealers are :wink: i have worked for a few
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Just got this from my local dealer
I have checked with our parts department and they are not aware of any plaques for the edition 30 models
Regards
Philip Pastuszka