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General => General discussion => Topic started by: Teutonic_Tamer on 15 August 2008, 15:35

Title: Forge Motorsport
Post by: Teutonic_Tamer on 15 August 2008, 15:35

Anyone with any experiences of the customer service from Forge - good or bad?

It's not a concern about their products, which I think we'd all agree are some of the best out there - I'm just having a bit of a rough time with their CS, and wondered if it was the norm, just a blip on their half, or simply me not throwing my teddy out of the cot hard enough!  :undecided:

I'd appreciate any feedback or opinions - good, bad or indifferent.

Thanks

Title: Re: Forge Motorsport
Post by: MAT ed30 on 15 August 2008, 19:09

always had good service from forge and even when i have had parts sent wrong they have sorted it out asap and even gave me a tshirt once for messing me around  :smiley:

Title: Re: Forge Motorsport
Post by: neg on 15 August 2008, 20:49

Had the DV007P on the 1.8T and called when it needed a service, they send me a service kit FOC

While investigating a problem with the 2.0TFSI DV I called again about a service kit and once more they sent me a kit FOC

Although not a great deal needed when I called both times were easy and I was impressed with the service.

Title: Re: Forge Motorsport
Post by: Teutonic_Tamer on 16 August 2008, 08:36

OK, thanks for the feedback.

They did say they had a lot of staff away on hols and business trips - didn't know if it was just a smoke screen they were throwing, but obviously it wasn't, and going by your replies, is propbably just a blip.  I'll chase 'em up again - maybe i'll put some lead shot in my teddies feet, just to make sure it hits the target!  :evil:

Thanks again.  :smiley: