GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: thunderstarter on 04 August 2008, 18:46
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Hi, not sure if anyone can help me here. I bought my edition 30 gti back in March 07, I had a selection of pre built cars to choose from and bought what I thought was a car with Touch Screen DVD Sat Nav. The cost was £1450 inc VAT. Im now thinking Ive been sold the wrong system. Looking at the manual and pics its an MFD DVD Navigation system and not the newer RNS-510.
Can anyone tell me what they paid for their MFD system, as I can find no price list and the latest system offered in the GTi is only the RNS-510.
Thanks
Dan
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bought it March 08 not 07 doh!
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you got pic, although the car was registered now it could be old spec and have been sat around, either way i wouldnt have paid that much for it, as they can be got on ebay for about £400
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Does it look like this: -
(http://i281.photobucket.com/albums/kk207/Stevep_010/f9_2.jpg)
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yes It looks like this:
(http://www.marjorie.de/vwusb/usbvorbereitung3.jpg)
I think Ive been ripped off! :-(
My Invoice says 'DVD Navigation system with 6.5" colour touch screen = £1450.00 inc VAT.
Does anyone know if the MFD was classed as Touch Screen before the introduction of the RNS-510?
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you got pic, although the car was registered now it could be old spec and have been sat around, either way i wouldnt have paid that much for it, as they can be got on ebay for about £400
It was definately an old stock car, as I had to select from pre-built cars in VW's UK stock list. Im almost sure though at the time I ordered what I thought was touch screen nav. Apart from my sales invoice Ive got no way of finding out what the options were at the time.
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i dont think that the mfd was ever classed as touch screen, did they say on the invoice it was ?
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MFD was never touch screen - if it stated that on the invoice you have a good case to go back to them and try to get it swapped.
Edit: especially if your the first owner.
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Does anyone know how much MFD was as an optional extra? (its not available anymore) that would fight my case more if I have been charged for the touch screen system.
Anyone got an old options price list?
Ta
Dan
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i dont think that the mfd was ever classed as touch screen, did they say on the invoice it was ?
Yeah the invoice states: DVD Navigation system with 6.5" Colour Touch Screen £1450.00 INC VAT
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Your the first owner ..? if its not the touchscreen version and it states it is just say this is what you thought it was but after investigation its not... money back for this option or replacement - afterall you paid extra as you were told it was the touchscreen model which is what you wanted due to its better functionality.
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yeah Im the first owner.
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take it back, and complain imo, £1500 is way over the top imo
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I think £1450 was the standard price for the Nav plus 6 cd changer.
My dealer invoice also just states DVD based Navigation with 6.5" colour screen, doesn't mention touch.
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i agree with above thats what mine costnav with 6 disc cd =£1450, it not that good imo either is the touch screen version any better ??
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yeh i agree the price is right, but i really wouldnt like to pay £1500 for an old unit
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i agree with above thats what mine costnav with 6 disc cd =£1450, it not that good imo either is the touch screen version any better ??
The touchscreen version is far better, a couple of key features over the older MFD2 is the 30GB Hard Disk for music and map storage, SD card slot, 3D mapping.
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is it a case off a swap for the old unit ?
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is it a case off a swap for the old unit ?
Yes, I believe so. :smiley:
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is it a case off a swap for the old unit ?
if you mean just plug and play then yes
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I think the price you were charged is about right for the MFD2 - It was a very expensive unit.
Not being funny but have you not tried 'touching' the screen to operate it?? I surprised it took you a little while to realise. How long have you had the car?
What you want and what I believe your invoice refers to is the newer RNS510 system. I would suggest that you go back to them and insist that they fit the RNS510, I know they can be bought off eBay etc but you would have the support of a factory type fit and a brand new unit if they provide it. Insist on a replacement car if they won't change the MFD2 out.
Check over your paperwork and then pop into the dealers ASAP, don't try and do it over the phone do it face to face.
Perhaps even invite your salesman to show you how it works with the touch screen features :smug:
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is it a case off a swap for the old unit ?
if you mean just plug and play then yes
hi blue , do you do detailing as a job ? i have a few light scratchs on my car , you might be able to sort them for me ?? cheers
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is it a case off a swap for the old unit ?
if you mean just plug and play then yes
hi blue , do you do detailing as a job ? i have a few light scratchs on my car , you might be able to sort them for me ?? cheers
no i dont do it as a job, just a hobby, i can help find you someone to help if you give me a location
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i live in coalville, near j 22 off the m1 not too far from notts ??
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Perhaps even invite your salesman to show you how it works with the touch screen features :smug:
That could be a good fly on the wall type moment when the salesman tries to touch the screen. :embarassed:
Just double checked my final sales invoice and it lists "DVD nav. Touch Screen".
It was on configurator/quote tool the dealer used to price up the car that it didn't distinguish between the old and the new nav (just said DVD sat nav with 6.5" colour screen).
Hope your invoice is clear then the dealer hasn't got a leg to stand on.
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I'll see what the dealer says, Im sure at the time I bought the car, the salesman told me the buttons down the side of the nav system were effectively the 'touch screen' ! What a load of old bollox!
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Does anyone know how much MFD was as an optional extra? (its not available anymore) that would fight my case more if I have been charged for the touch screen system.
Anyone got an old options price list?
Ta
Dan
MFD2 was about £1850 as an optional extra with CD or iPod, including centre armrest (£1571.20 + VAT) !
:shocked: I still have my old invoice.
The newer RNS510 is cheaper - if you were charged £1450 you have either been discounted or given the wrong Sat Nav.
Cass
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Does anyone know how much MFD was as an optional extra? (its not available anymore) that would fight my case more if I have been charged for the touch screen system.
Anyone got an old options price list?
I have a Nov 06 price list, and for the GTI, the non-touch screen RNS-MFD2 DVD sat nav was £1845 inc VAT, which also included the front centre armrest with either 6CD changer or iPod prep.
Dunno about the latest RNS-510 touch screens.
HTH
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I'll see what the dealer says, Im sure at the time I bought the car, the salesman told me the buttons down the side of the nav system were effectively the 'touch screen' ! What a load of old bollox!
Do you have any update on this, would be nice to know what the dealer said.
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Thundertarter, any news on how you got on? Did the stealer give the right satnav in the end
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Bump - update please.
Ripped off by stealer, honest mistake or operator error :undecided:
My monies on the former - do we need a poll on this :huh:
Cass
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He's not been online for a while by the looks of things.
I hope his sales order form or invoice stated it was the newer RNS-510 Touch version, otherwise he might have a bit of a fight of his hands. :undecided:
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MFD2 was £1845, newer RNS510 is £1450'ish - I'd be rejecting the car and getting Trading Standards involved if i didn't get an immediate resolution from the dealer :angry:
Cass
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MFD2 was £1845, newer RNS510 is £1450'ish - I'd be rejecting the car and getting Trading Standards involved if i didn't get an immediate resolution from the dealer :angry:
Cass
I understand your point, but if he accepted the car "as is" and signed final invoice plus signed the original order form and neither of these specifically state which nav version you have brought, then i think you'll be making it a far more difficult case to argue, that all im saying.
From his original post he said he was charged £1450 inc VAT, so perhaps he has brought a prebult/in stock car which was built before the change over to RNS-510 (must have been sat around for a while if so :undecided:) and the dealer has invoiced at the current nav selling price. I am sure it wouldn't be the first case of someone ending up with a earlier model year spec then they where expecting :sad:.
Let hope he's back on here soon to give us an update. :smiley:
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From his original post he said he was charged £1450 inc VAT, so perhaps he has brought a prebult/in stock car which was built before the change over to RNS-510 (must have been sat around for a while if so :undecided:) and the dealer has invoiced at the current nav selling price. I am sure it wouldn't be the first case of someone ending up with a earlier model year spec then they where expecting :sad:.
Let hope he's back on here soon to give us an update. :smiley:
Agree Steve, this is a possibility. I'm not sure when the RNS510 unit replaced the MFD2. It would be unusual for a dealer to sell off a more expensive unit from a pre-built car at the cheaper price, as the manufacturing cost would be specified by VW following the factory build. The unit could have been retrofitted by the dealer who then invoiced it at the current price, but, more likely, as you suggest, the car could be it could be an older stock car and the dealer has just quoted from the current price list. Either way, I'd be looking for a replacement/upgrade to the RNS510, based upon the 2008 MY spec. For my part, I'd have no hesitation in arguing for this with the supplying dealer :wink:
When I ordered my car, my dealer order and invoice specified the MFD2 DVD Sat Nav/iPod, as well as the optional extra code. The build spec should show which unit was supplied and the dealer will know this. Easy to check.
Hope he gets a result. I've heard lots of dealer criticism on this site, it would be nice to get some positive response for a change.
Cass
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I am the same with the dealers if something is wrong, when it came to issues with mine once they had reasonable chance to resolve the issues a form notice of intention to reject the car was sent to them and VW UK. The dealer principal then got involved and everything was sorted quickly and a good level of compensation was given. Plus now when I go into the dealers I always get treated well :smiley:
No one should ever just put up with poor service from their dealer.
Very good point of the option codes, I take it these are the details on the sticker under the carpet in the boot?
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I am the same with the dealers if something is wrong, when it came to issues with mine once they had reasonable chance to resolve the issues a form notice of intention to reject the car was sent to them and VW UK. The dealer principal then got involved and everything was sorted quickly and a good level of compensation was given. Plus now when I go into the dealers I always get treated well :smiley:
No one should ever just put up with poor service from their dealer.
Very good point of the option codes, I take it these are the details on the sticker under the carpet in the boot?
And on the sticker in the inside cover of the service manual.
Cass
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I am really eager to hear the outcome of this!!!!
Come on Thunderstarter where are you?!!
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I am really eager to hear the outcome of this!!!!
Come on Thunderstarter where are you?!!
Have PM'd him but he's not been active for over a week - on holiday maybe :undecided:
Cass
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hi all, didnt realise this had caused such a stir on the forum!
To update you, I spoke to the dealer principle who is denying all knowledge and wont take it any further. So I told them I would take the matter up with VW customer services.
To be honest there are a few things that dont add up. I bought the car prebuilt from VW stock, Im fully aware of that. It was brand new on an 08 plate March 1st. My order clearly states 'Touch Screen Sat Nav' but it dosnt state the model number. RNS510 was available at the time but only on new build orders. I wasnt however offered an ED30 car as a new build, because as I was told they wernt making any more. (load of rubbish, as I know there are some of you guys on here ordered brand new build cars at the same time).
The dealer principle asked me why I hadnt raised the issue earlier on a car that is now 6 months old. My reply was, when I took delivery of the car and asked why the sat nav wasnt touch screen, the salesman told me that the buttons down the sides of the screen equated to touch screen. (not having any knowledge of the sat nav model numbers at the time, I took this statement as being true.) Further to this, I only realised I didnt have the RNS510 when I started investigating having Bluetooth Retro Fitted.
I need to speak to VW customer services about it, which if I get time I will do this week. I'll keep you all posted.
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0800711811 vw customer services :smiley: :smiley:
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Prolly some scroat in the garage swapped the touch screen one you were meant to get with a mates MFD2. :sad:
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VW Cust services are ba$tards, put everything in writing and follow up with phone call.
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Did this ever get resolved???
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hi all, didnt realise this had caused such a stir on the forum!
Welcome to the wierd world that is the Mk5 section of the GolfGTI forum! :grin:
To update you, I spoke to the dealer principle who is denying all knowledge and wont take it any further. So I told them I would take the matter up with VW customer services.
To be honest there are a few things that dont add up. I bought the car prebuilt from VW stock, Im fully aware of that. It was brand new on an 08 plate March 1st. My order clearly states 'Touch Screen Sat Nav' but it dosnt state the model number. RNS510 was available at the time but only on new build orders. I wasnt however offered an ED30 car as a new build, because as I was told they wernt making any more. (load of rubbish, as I know there are some of you guys on here ordered brand new build cars at the same time).
The dealer principle asked me why I hadnt raised the issue earlier on a car that is now 6 months old. My reply was, when I took delivery of the car and asked why the sat nav wasnt touch screen, the salesman told me that the buttons down the sides of the screen equated to touch screen. (not having any knowledge of the sat nav model numbers at the time, I took this statement as being true.) Further to this, I only realised I didnt have the RNS510 when I started investigating having Bluetooth Retro Fitted.
I need to speak to VW customer services about it, which if I get time I will do this week. I'll keep you all posted.
If you want to PM me your full VIN, I will be able to check exactly what was fitted at the factory. I'll say no more, incase I land myself in sommat! :rolleyes: