GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: Wolfie on 29 April 2008, 19:41
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Had my Candy White GTi for 3 weeks now and loving it! Anyway last week the airbag fault light came on the dash - I took it to VW Stourbridge hoping it was a quick fix but unfortunately it was the airbag sensor in the drivers seat. I had to book it in as a pick up\drop off service today as the dealer is 10miles away from work and I need the airbags working for the weekend. I had my reservations about someone else driving it for the 20 total miles and must have had a premonition as I took photos of the whole vehicle beforehand.
I was at work and reception told me the dealer was there to pick up the car - I went down and a young lad (21 I later found out) with a VW coat on was standing there - I was a bit shocked - even more so when he had turned up a very old polo - I was told this was because they didnt like leaving new cars in dodgy aread (nice!) as it isnt! But as I needed the work doing I let him take the vehicle - I know!!!!
Anyway the car arrived back at 3.30 pm - He left the key in reception as I was in a meeting - at the next available opportunity I went to inspect the vehicle. I fould a 3 inch scratch on one of the Monza's and on the DIS the mileage had increase by the 20 miles I expected but the fuel range had dropped from 280 to 210!!! WTF!
I was livid and phoned the dealership staright away - I gave the service manager a right earful and the upshot is that he will replace the alloy with a brand new one and reimburse the cost of the V Power used on the journey! This is where it was left as it late in the day.
I Have photos of all the alloys before it left and of the DIS before and after showing the discrepancies! The service manager has all but held his hands up to the whole affair but I can in some strange feel as if the car was stolen!
Am I over-reacting ? If not what should I do now? Do I even want the car to go to them again for the alloy change - the service manager even offered to pick it up personally when the new alloy arrives. My car has obviously been thrashed to within an inch of its life!
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this is what you get im afraid, there not all the same but some of the monkeys just don't give a sh** about your property, i avoid dealers if at all possible
hope it gets sorted
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I feel your greif Wolfie!! i would ask for him to lend you his car for the weekend :wink:
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Sounds a familiar story....
Your car will be ok but I would be taking it myself to get the wheel replaced, once done I would then log a complaint with VW directly and not take it back to that dealer.
You can see it now, "we have an GTI to collect", young lad grinning madly "I'll go :evil: "
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Also ... name and shame!
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Also ... name and shame!
I took it to VW Stourbridge
, unless theres more than one !
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unless theres more than one !
:embarassed: there might be ...
- ok so I missed that bit - need to make it more obvious then :wink:
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Had my Candy White GTi for 3 weeks now and loving it! Anyway last week the airbag fault light came on the dash - I took it to VW Stourbridge hoping it was a quick fix but unfortunately it was the airbag sensor in the drivers seat. I had to book it in as a pick up\drop off service today as the dealer is 10miles away from work and I need the airbags working for the weekend. I had my reservations about someone else driving it for the 20 total miles and must have had a premonition as I took photos of the whole vehicle beforehand.
I was at work and reception told me the dealer was there to pick up the car - I went down and a young lad (21 I later found out) with a VW coat on was standing there - I was a bit shocked - even more so when he had turned up a very old polo - I was told this was because they didnt like leaving new cars in dodgy aread (nice!) as it isnt! But as I needed the work doing I let him take the vehicle - I know!!!!
Anyway the car arrived back at 3.30 pm - He left the key in reception as I was in a meeting - at the next available opportunity I went to inspect the vehicle. I fould a 3 inch scratch on one of the Monza's and on the DIS the mileage had increase by the 20 miles I expected but the fuel range had dropped from 280 to 210!!! WTF!
I was livid and phoned the dealership staright away - I gave the service manager a right earful and the upshot is that he will replace the alloy with a brand new one and reimburse the cost of the V Power used on the journey! This is where it was left as it late in the day.
I Have photos of all the alloys before it left and of the DIS before and after showing the discrepancies! The service manager has all but held his hands up to the whole affair but I can in some strange feel as if the car was stolen!
Am I over-reacting ? If not what should I do now? Do I even want the car to go to them again for the alloy change - the service manager even offered to pick it up personally when the new alloy arrives. My car has obviously been thrashed to within an inch of its life!
Not at all, expecting your treasured property to be returned in the condition it left you is the reason you would use a trained professional trained by VW. The sooner these dealers realise this will be the day they get a lot more business.
As for the DIS showing a lot less milage, thats due to the kid hammering the GTI from standing starts and stamping on the gas etc using large amounts of fuel hence the display.
I would let the dealer try and put this right first, as they seem to want to help out, failing that call VW Customer Care and let them know how dissapointed you are.
Vote with your feet, just don't ever use them again.
I hope it all works out ok for you. :smiley:
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I don't think your over reacting Wolfie. At the end of the day we all work hard and choose to pour in a lot of love, attention and time into our cars. They are more than a mode of transport. Unfortunately not many others feel the same way we do!! :angry:
At the end of the day half of your battle is already won as they have held there hands up. Take it to the dealer and wait whenever possible. Just make sure you point out how unhappy you are when you go into have the wheel changed. Once done, try and put it to the back of your mind. After all, there aren't many opportunities these days to really put your foot down on the public roads, and at that time he would of had to contend with school traffic etc.
You'll get over it mate :wink:
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If I was the service manager, I'd have the kiddy up on a disciplinary and if he kept his job, a customer care course on how to treat customers cars.
Disgraceful.
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Thanks for the comments guys - I just hope thats all the damage they have done because it hasnt stopped raining for long enough to give it a proper inspection. I have calmed down a lot now and agree that the new alloy and the petrol reimbursed is the best I am going to get. Lesson learned I suppose - will have to try Birmingham VW or Wolverhampton VW next - unless someone thinks otherwise!!! :rolleyes:
Do any of you guys ever use the pick up/drop off service - or have I been extremely foolish and should never use it again?
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Not sure if it's a bit far for you, but VW Lister's Stratford are good and the service Manager is a top man! :wink:
Where possible I'd always take the car and wait. Saturday mornings are good for that, and if you use Stratford you could take the Mrs shopping while you wait :grin: :grin:
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Not sure if it's a bit far for you, but VW Lister's Stratford are good and the service Manager is a top man! :wink:
Where possible I'd always take the car and wait. Saturday mornings are good for that, and if you use Stratford you could take the Mrs shopping while you wait :grin: :grin:
Gotta agree with Greenouse there, Listers Stratford are very good, Doug (Aftercare Manager) is a great bloke, never had any problems with them.
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Feel for you mate, I would be absolutely livid!! :angry: I am reasonably young myself and would not want anybody of my age or any younger driving my car. The usual mentality of this age is to rag the arse off the car, to see what 'THE GTI' can do!, obviously there are exceptions and dont get me wrong I drive my car hard but only when appropriately and can do so because it is my car. Unfortunately you were the victim in this case. All I can say is kick and scream until you are happy with the outcome. :smiley:
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VW Wolsey in Ipswich are good - always send a late middle-aged guy in his 50's to collect. Never had a problem :cool:
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Take the car in personally to have the alloy replaced, then go into the workshop and rip the sh*t out of the oink that collected the car in fron of all his colleagues. Pointing out he's such a crap driver he scratched your alloy to pieces. His colleagues will then punish him for weeks over it.
Interesting to hear the reports about Listers Stratford, I tried using the Audi Listers in Stratford next door to their VW showroom and they were complete tw*ts refusing to honour the Audi warranty, refusing to speak to my supplying dealer, refusing to do any investigative work, and when they did do some warranty work they kindly cleaned the car for me covering it in scratches and swirls that weren't there before.
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I popped into Stourbridge VW back along and a brand new Red RS4 was sat outside the workshop, hope the little oik didn't take that out... :rolleyes:
One of the salesmen keeps calling me to do a deal on brand new ED30, but they pulled my trousers down and gave me a good spanking over the trade in I had, so I walked away, did a deal elsewhere, currently awaiting the new beastie to be built (June 19th).
Needless to say even though I only work up the road from them (Kingswinford) the ED30 won't be going in after reading this episode... :nerd:
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I've had my car collected for service work by Stourbridge Volkswagen and they left a brand new Passat Estate (nice spec) outside my work for the whole day and thats in West Bromwich (not a nice place). So they are talking some sh*t.
I've also had problems with the service from them and spoke to the service manager on a number of occasions. I've had my car a month and still no handbook or gti mats as I requested from the deal.
Looks like Birmingham VW from now one guys.
Dan
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When I dropped mine in, the average mpg had dropped from 42 to 28!
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Well looks like there top of the pile already...sh.t pile... :lipsrsealed:
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When I dropped mine in, the average mpg had dropped from 42 to 28!
WOW 42mpg!! mine has never been over 25 :shocked: :shocked: :laugh:
i never let the dealership touch my car, not even for a service or MOT, i will be using awesome for EVERYTHING in the future, they opperate how VW should!!!
i dropped my car off at my dealer for the last service, all was fine except when i pulled into the car park to pick it up, somebody else was cleaning it :shocked: :shocked: i asked him what he was doing and he said he was cleaning my car for me, i said NOBODY EVER CLEANS MY CAR BUT ME!!! :grin: :grin: :grin: he then stopped and i drove home in a soapy car :tongue: :tongue: :laugh:
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Mine is the poor man's petrol GT Sport