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Model specific boards => Golf mk5 => Topic started by: pridders on 08 April 2008, 10:51

Title: Stealer Nerves!!
Post by: pridders on 08 April 2008, 10:51
I am now getting really nervous!  GTI 05 DSG gone in for 30k Service, MOT and for them to check out some stuff before the warranty runs out.

(Stealer - Slough Windrush)

When I dropped it off as I was signing the documents there was some chap demanding his money back from the service he had just paid for!  :shocked: now I am worried that they are going to make a right hash of my £150 oil change! At least it also gets a free software update which I have heard improves the responsiveness. Any way if all else fails I can always keep the 1.2 Polo they gave me as a 'courtesy' car!!

I will let you know what happens later... fingers crossed for now!
Title: Re: Stealer Nerves!!
Post by: mr magoo on 08 April 2008, 10:52
on my knees praying for you
Title: Re: Stealer Nerves!!
Post by: Steve78 on 08 April 2008, 10:54
I'll keep my fingers crossed for you mate, haha!
Title: Re: Stealer Nerves!!
Post by: Greenouse on 08 April 2008, 10:57
I never leave mine, always wait! 

Good luck though  :wink:
Title: Re: Stealer Nerves!!
Post by: pridders on 08 April 2008, 11:27
OK Got an update!!!

some points I raised with regards to warranty after reading through posts on this forum -

1 - intermittent slight clicking noise when turning steering wheel
2 - mentioned that one of the alloys had a white worm mark on it

They have come back and said -
1 - Replace steering rack - under warranty
2 - They will replace 3 wheels !!(18" monza II)  - under warranty unfortunately as one of the wheels had a curb mark on it they will not replace although I could pay £412.15 to replace it myself. hmm don't think so but 3 new wheels are better than none!

Car in now for most of week as will take time to replace steering rack. Has not had MOT nor has the service been completed but will let you know more when I know.

Cheers,

Ryan
Title: Re: Stealer Nerves!!
Post by: No Golf Clubs at all on 08 April 2008, 11:48
sounds like a result. well done,...you have motivated me to get mine (05/55) in for a check on the steering rack!! That said, I have no faith in my dealer at all.
Title: Re: Stealer Nerves!!
Post by: 182_blue on 08 April 2008, 12:30
not as bad result, as for the one damaged alloy. is the warranty work near the kerbing ?, im guessing its the white worm ?, if worming is away from the kerbing then that alloy should be replaced also, seems most bizzare they admit to 3 for warrant but wont do other one due to kerbing !!
Title: Re: Stealer Nerves!!
Post by: Cass on 08 April 2008, 13:31
Result and good service. I'm sure you can source a single Monza II elsewhere :smiley:

Nothing on Pistonheads currently, but..............

http://cgi.ebay.co.uk/Genuine-Volkswagen-Golf-Monza-II-18-Alloy-Wheel_W0QQitemZ140175683520QQihZ004QQcategoryZ28648QQrdZ1QQssPageNameZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem

Cass
Title: Re: Stealer Nerves!!
Post by: Greenouse on 08 April 2008, 14:30
This power steering issue is a little worrying  :huh:

The only thing I'd like to add is going straight out of a MY2006 GTI into a MY2008 ED30 the steering did feel lighter at low speeds  :huh:
Title: Re: Stealer Nerves!!
Post by: Hurdy on 08 April 2008, 15:42
The only thing I'd be thinking is that they now have more time to bu33er things up :sad:

Hope it turns out okay and let us know if they do good too. Nice to know the good guys as well as the bad :smiley:
Title: Re: Stealer Nerves!!
Post by: neg on 08 April 2008, 16:28
I'll be in the same boat soon - fingers crossed nothing goes wrong.
Title: Re: Stealer Nerves!!
Post by: pridders on 09 April 2008, 15:45
***UPDATE***

Yesterday I mentioned that they were replacing the steering rack under warranty and also had agreed to replace 3 x 18" monza II's as had white worm marks on them (only very very faint!) they said that as the 4th wheel had slight damage they would not do this under warranty. I decided to go do there and see if I could get them to change there mind as the white marks were no where near the damage. They said they would need to take some pics and send them off to VW as did not want to do it and then foot the bill if VW declined the claim. Any how they have just called me to say its now all ok and they will do all 4 Wheels! I can not pick the car up until tomorrow though as they need specialist equipment to remove the tyres?? so tomorrow I am looking forward to some nice shiny new rims!

The moral of the story is you don't get if you don't ask and defiantly power to the people, I would never have noticed the "white worm" marks on the wheels if it were not for this forum and I certainly would not have asked for some new ones if I had not read some of the posts on this forum so a massive thanks to you all. Fingers crossed that the rest of the car is ok as it would have been in there 3 days come tomorrow! I will let you know when i get it back....

Thanks again all  :smiley:
Title: Re: Stealer Nerves!!
Post by: 182_blue on 09 April 2008, 15:56
good news, fingers crossed they dont damage the new rims putting them on, do check and check them again when you pick it up
Title: Re: Stealer Nerves!!
Post by: Kermit on 09 April 2008, 16:08
Congrats on the new wheels - I had mine replaced and one had a very small "dink" in it but the milky deposits (water under the lacquer) were all round the outside of the rim (close to the tyres) so the stealer couldn't reject it.   The new wheels fitted to mine were slightly different, the grey inserts are darker and the lacquer looks thicker so hopefully no more worms or milky deposits  :grin:

Hopefully they will do the four wheel alignment whilst your old alloys are on... Double check your rims when you pick her up - if it's raining take a rag and dry them and check for scratches etc - they should be perfect!
Title: Re: Stealer Nerves!!
Post by: pridders on 10 April 2008, 15:52
**UPDATE**

Just picked car up from VW Windrush Slough

well this dealer I can recommended. They agreed to replace all 4 monza II's under warranty, They changed the wheel bearings, Steering rack, Carried out a Software update and adjusted fan jet washers all under warranty. I paid £140 for a 30k service and £50 for an MOT (which it passed)

When I went to pick it up they said "sorry sir it is not quite ready" I thought, sh!t they have buggered something up and are trying to fix it quick! but I was wrong "as we replaced the alloys and they looked nice and clean we thought we would clean the rest of the car for you"  :shocked: hold on you meant to be a stealer this cant be right! Any how I waited 5mins and then was taken out to the car and it looked  :drool: with the new rims gleaming in the sun.

Thank you Windrush Slough for a great Service and thanks to Claire the service girl who was very cute!
Title: Re: Stealer Nerves!!
Post by: Phil mcavity on 10 April 2008, 16:44
Steady on pridders!!! worth repeat visits if the staff are tasty!!.
godd result with the alloys.Were they all white wormed then?
Title: Re: Stealer Nerves!!
Post by: neg on 10 April 2008, 17:30
Lets see it then ... cant remember what new Monza II looks like anymore  :smiley:
Title: Re: Stealer Nerves!!
Post by: winrya on 10 April 2008, 17:54
3 of mine have the beginnings of white worm.  I spoke to my dealer the end of last week and i have 3 on order :cool:
Title: Re: Stealer Nerves!!
Post by: neg on 10 April 2008, 17:57
You would think they would have learnt from the RC's - the 25th Anniversary wheels.  How long before they start replacing the MonzaII's with a painted finish ...