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Model specific boards => Golf mk5 => Topic started by: No Golf Clubs at all on 25 March 2008, 11:36
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Ok all, my wee beauty is now with the Dealers....having just purchased the car via private sale...this is the first time its been looked at by a local VW garage, no names no packdrill ..........yet.
I am sitting nervously waiting on a call to tell me the worst..... :sick:
Disappointing that the girl who booked the car in 2 weeks ago failed to put on her system that the car was actually in for a service! :rolleyes: She also waffled some garabge to me about "oh dont worry we will replace the scratched silvered console for you, there will be a part "lying around" which we can just replace for you"....and whilst booking in I mentioned my illegal German style alloy number plates...she said "Yes, no problem sir I will get these replaced with GB Euro style plates for you, cost tenner an end" OK! :smiley: I said. ...however on booking in today...the girl who booked in was nowhere to be seen...and no one had any knowledge of this and in fact they couldnt replace with GB euro plates at all.... :shocked:
Anyway, car is now with them for the second long life service and a number warranty issues are being looked at...(the car was previously on LL service having been serviced last July at 14.5k miles), its now done 26k.
1. 3 door, driver seat pull lever (at top of seat) doesnt release the seat to allow it to slide forward.
2. testing the auto lights on funtion, too sensitve and doesnt readily switch off when in light again.
3. cruise not working.
4. scratched centre console replacement (cost to be advised and a new date for replacement if they dont have one in stock).
5. I had previously mentioned to them that the auto dipping passenger side view mirror doesnt work on reverse...as per previous posts...it wasnt included in the 09/05 build. :embarassed:
I wonder if they will also sting me for a brake fluid change as well give the car is two and a half years old now.....Should have I asked for an ecu remap or do they do that as a matter of course anyway?
Anyway watch this space for either a Glowing Recommendation later today on the dealers service or a sad, sorry tale of overcharging, miscommunication, poor workmanship, no parts and a complete lack of joined up service and thinking......I fear the latter I am afraid..if the booking in service is anything to go by.
Ooooo I am sooo cynical aren't I ? :evil: Right... think positive thoughts, think nice thoughts.... :grin: :grin:
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We'll all think positive thoughts for you too....power of the masses :laugh:
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thanks nice to know....however it didnt work...the positive thinking that is.
cruise control apparently was not fitted as stock, it doesnt work...so they are saying it must have been retro fitted and as such will NOT be covered under warranty! Tomorrow I am going to call round the supplying dealer and a couple of others that i have previous receipts for (that came with the car) to find out if they retro fitted it. Now if its a VW garage retro fit then by my reckoning it should be covered under warranty.
Also, cos some muppet had replaced the footwell lights with blue bulbs and installed a bass woofer there is a "fault" appearing in his diagnostics related to that and he cannot repair it either.
I had a prob with the auto on/ off lights, they have sent a query to VW and await a response, apparently it senses when to go on but does not switch off!! :angry: There is an implication that cos of the after market work in respect of the bulbs and woofer (and also replacing the centre silvered console) that ANYTHING could have caused it.... I am pissed off.
And Oh the service cost £301 too.
feel the mechanic did know his stuff though - however the jury is out about the rest.. lets see how the VW query goes.
BTW the stealer wants £93 to change the centre console upper and lower from shabby silver to stock black.
HEY on the plus side the service went well and the car drives like a DREAM, it seems faster and more responsive woooo hooo...so at least thats something...however i like cruise control I do use it on all my cars and find on boring journeys it does improve consumption by up to 10 percent.
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I got my cruise retro fitted by my local VW Dealer and they confirmed it would be covered by a 12 month guarantee.
If all else fails they should supply and fit you a new one for £150.
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thanks mike much appreciated...i had negotiated a £100 discount on the CC not working anyways so I guess its not too bad...however not sure that my local stealer will be as low as £150 i will wait on VW formal response and then get a quote.
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Honestly £150-£155 including VAT is the going rate at main dealers. If they try charging you more go elsewhere. I went to the main dealers in Leamington Spa to get it fitted and I hadn't purchased the car from them or had any previous delaings.
Awesome GTI in Manchester also fit them for £150, but I think as your experience shows its better to get the dealer to do it so that they don't try blaming any other faults that occur on that installation.
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yep, i paid £150 to have cruise retro fitted at a vw dealer. Bargain i think
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Honestly £150-£155 including VAT is the going rate at main dealers. If they try charging you more go elsewhere. I went to the main dealers in Leamington Spa to get it fitted and I hadn't purchased the car from them or had any previous delaings.
Awesome GTI in Manchester also fit them for £150, but I think as your experience shows its better to get the dealer to do it so that they don't try blaming any other faults that occur on that installation.
I would trust Awesome over a main stealer all day long!!!!! But its no good if your not to local to them. :smiley:
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Yep, though I am in Glasgow it would prolly take two tankfuls to get to Awesome and back! taking the total fit out to over £270!!! he he
I reckon my cruise was fitted by a dealer, I have a couple of numbers to try first. In the service book theres the main suppling dealer, then theres a receipt from another garage who seem to have "reset plug and clear error code" and the last garage to service the car before I got it.
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I would buy the console trim and fit it myself. Use this guide to help you:-
http://www.golfgtiforum.co.uk/index.php?topic=40928.0
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No golf clubs was the dealer you used by any chance verve.
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it was AC at Jordanhill, the mechanic as I say seemed to know what he was talking about...however i am ever so slightly peeved that .....
a. they wont fix the CC as its not from the factory :angry: i need to call round some numbers today to see if I can find out who fitted it and when.....
b. they say they cant fix the auto lights function problem cos theres an error showing on their diagnostics and need VW to comment :angry:
c. I am concerned that they suspect that the twit who replaced the footwell light bulbs with poncy "pimp my ride" blue things has done some damage. I mean, come on you pull the cover, take out bulb, go to halfords, replace the bulb with a blue one and replace the cover and then look like a twit ffs. :angry: :angry: :angry:
d. either that or the fitting of the bass woofer caused all these problems... :sad:
Yep think I will replace the console surround myself, cheers. None of these issues are major and the car is absolutely fantastic otherwise,......but this should serve as a salutory lesson to all you guys out their who keep adding bits to your stock motors.
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no luck with 2 other dealers who are mentioned in the history...waiting on call back from original supplying dealer in London....either its been retro fitted as a dealer option OR some muppet has tried to fit themselves and made a James Blunt of it. :cry:
Is this something that ANYONE would try to fit themselves? if its only £150 to fit at the dealers my guess is that it cant be that difficult.....not that I would attempt it mind you, replacing the centre console fascia is about my limit of bravery.
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I think there's a "How to...." guide on one of the forums so it is possible they did it themselves.
There's even people on ebay offering to come round and fit it.... Not saying they would necessarily do a bad job, but it shows the wide range of companies offering to fit it.
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Its a £50 part and then a couple of tweeks on vag.com so very likely it was a home install
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Get this...Arnold Clark Glasgow want £263 to fit it !!! and Verve Wishaw want £176....totally ridiculous what a bunch of ROBBING STEALERS....!!
So i am stuck with a car that has a cruise stalk but no cruise function! still no word back from the original supplying dealer...I am going to give them another call... :sad:
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Get this...Arnold Clark Glasgow want £263 to fit it !!! and Verve Wishaw want £176....totally ridiculous what a bunch of ROBBING STEALERS....!!
So i am stuck with a car that has a cruise stalk but no cruise function! still no word back from the original supplying dealer...I am going to give them another call... :sad:
Pick up the vw accessories brochure at the dealer, under the golf section, cruise is listed as £150 fully fitted
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http://www.carpages.co.uk/volkswagen/volkswagen-accessories-15-04-06.asp
take a read of this
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Honestly £150-£155 including VAT is the going rate at main dealers. If they try charging you more go elsewhere. I went to the main dealers in Leamington Spa to get it fitted and I hadn't purchased the car from them or had any previous delaings.
Is that Spirit VW at the Shires next to the Mazda garage? Might have to have them do mine if so!
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Honestly £150-£155 including VAT is the going rate at main dealers. If they try charging you more go elsewhere. I went to the main dealers in Leamington Spa to get it fitted and I hadn't purchased the car from them or had any previous delaings.
Is that Spirit VW at the Shires next to the Mazda garage? Might have to have them do mine if so!
Thats the one. £155 incl VAT.
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Thanks Winrya. I called the VW helpline...spoke to someone who sounded like someone in my daughters primary 4 class, denied ALL knowledge of this article or any fixed price approach..I am livid...anyway I said I would call back in the morning with more details!
I also will collect an accessory brochure and ram it up AC at Jordanhills rear end if it is as you say it is... I am sure it is, and I am looking forward to the insertion process :grin:)
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Actually Winrya, that article is from 2006!! .....guess I shall keep phoning VW dealers in Scotland too...I am becoming a little annoyed by this Cruise Control issue....the mechanic sent a couple of queries through to VW at the service....I am STILL waiting a response on both the Cruise and the auto dimming lights sensitivity issue..
TBH I think these issues could be resolved by a "cool" dealer...if there are any out there. Anyway I will post any progress, for general information. Hopefully it will assist others who face a similar situation.
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Whats happened to VW_Sales?? This was were his inside info came in handy....
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:smiley:
calling VW_Sales
:smiley:
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Update...VW Verve £165 to retro fit complete...
I reckon however if I can get someone who has a clue with VAGcom and can diagnose it either being NOT activated (and reactivate if possible) OR can test the stalk or compatibility with the steering control panel then it will be fixed for much cheaper than this, ....however my dealer seems unwilling to resolve the matter for me. :angry:
UPDATE
Hehehe...this is fun! Just been to another garage and picked up winrya's suggested Accessory Booklet...Page 10 under Accessories Packs..Cruise Control Part Number 1KO 054690....£150 inc VAT including fitting! Jeeez do these retailers not know what they are doing !!! :evil: :nerd: :smiley:
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Update...VW Verve £165 to retro fit complete...
I reckon however if I can get someone who has a clue with VAGcom and can diagnose it either being NOT activated (and reactivate if possible) OR can test the stalk or compatibility with the steering control panel then it will be fixed for much cheaper than this, ....however my dealer seems unwilling to resolve the matter for me. :angry:
UPDATE
Hehehe...this is fun! Just been to another garage and picked up winrya's suggested Accessory Booklet...Page 10 under Accessories Packs..Cruise Control Part Number 1KO 054690....£150 inc VAT including fitting! Jeeez do these retailers not know what they are doing !!! :evil: :nerd: :smiley:
Some don't. There are so many options and cars to choose from, its hard for them to keep up.
On the other hand we are enthusiasts of one particular model.....the GTI ...... and know the car pretty much inside out.
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UPDATE
Hehehe...this is fun! Just been to another garage and picked up winrya's suggested Accessory Booklet...Page 10 under Accessories Packs..Cruise Control Part Number 1KO 054690....£150 inc VAT including fitting! Jeeez do these retailers not know what they are doing !!! :evil: :nerd: :smiley:
Awesome, have you spoken to your dealer ref this yet??
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Not yet, I am waiting on AC Jordanhill getting back to me with the outcome of their technical query to VW, at that stage I will decide either to request the retrofit OR affect a repair.
My digging on line tells me that there is an incompatibility with some cars cc retrofit and the steering control module and that some dealers have issues coding the CC up to work correctly. I reckon most likely some dolt has tried a retrofit and not been able to get it working.
I will call them again tomorrow and see if there is any update.
The car is fitted with blue bulbs in the footwell :sick: :sick: :sick: I think the dealer suggests that this also is leading to another fault...how ridiculous is that! anyway more tomorrow thanks.
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No golf clubs cant you ask the guy you bought the car off about the cruise control if it was retro fitted or not im sure he used to be on this forum.
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Stevie, spoke to both previous owners they did not retrofit. There is ONE other, the original owner a guy in Market Drayton which i am having no luck in tracking down. Spoke to the original supplying dealer, Citygate Colingdale London and would you believe it....They have no records of ANY car before 2006!! :angry: :sick:
Yes they can tell me that the car was supplied by them, but they have no detailed records of repair or retrofit etc....i think that is ridiculous given that the car is still under warranty. Surely from a liability perspective this is irresponsible on the dealers part?
Even if they did fit it, the fact that they have no records suggests that it could have been retrofitted before Jan 06, which would suggest that its outwith any dealer retrofitted part warranty anyway.
Its frustrating cos all the bits are there and installed, I really just need someone who knows how to analyse the fault and either replace a stalk, get a compatible steering wheel control module or simply just do the necessary coding on vagcom. Any good independent VW specialists in Glasgow? :rolleyes: Years ago there used to be a company called Deutschtune...alas they are no more. :cry:
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No golf clubs as far as i no all the independent VW dealers such as Deutschune are now shut down to make way for dealers such as Arnold Clark (keep away from crow road branch gets a bad name) Verve Rutherglen not mutch better.You could speak to Neil at Drivers seems to no his stuff.
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Stevie thanks for this, at lunchtime I went to Drivers and had a word...whilst they have vagcom they can resolve faults apparently, this would then have to go back to the dreaded dealer network!!
Called AC back about the ridiculous quote of £270 for retro fit the cruise, whilst their Accessory brochure shows £150.....they said well....err...cos yours is already fitted we need to remove it and theres a lot of complicated wiring!!!! pmsl :grin: so the price stands! :sick:
I am seriously losing paitence, however all is not lost VW responded to the original query in respect of the CC they are requesting the partnumber of the steering control unit...I suspect that theres an incompatibility issue, as the CC is out of warranty I think AC will try to hit me for a replacement steering control unit...does anyone have a clue to the cost of these?
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AC suck donkeys as far as I'm concerned....www.audivwrepaircentre.co.uk
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Thanks Berto, when AC get back to me with the technical response from VW re the cruise control I will probably check these guys out.
Digging around onllne, I reckon its a steering control module that may need changed to get the CC to function. Since the retrofitted CC is not vw warrantied, this will no doubt give AC a chance to charge me a silly amount for this swap out and to enable the CC function.
I have also seen discussed on line that some need an extra cable installed through the bulk head...but no idea what for...
I dont really trust AC at Crow road now...especially after the quote to retrofit the CC for £265, despite the VW booklet saying £150!! :sick:
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STILL no information back from the dealer...its ridiculous! So I called yesterday,...the mechanic will check the replies from VW and give you a call sir...24 hours later...still no response from Arnold Clark Jordanhill....pathetic!
Soo...I called AGAIN! :angry:
Sir, .... "The Service Receptionist who originally was dealing with you is not here, she is back on Monday and she will need to contact you on her return" :angry: :angry:
Aparently, she coordinates the response from VW and will have to check her mails to see if there is any further update! Now I know this is total mince, because she logged into the VW system this time last week to read an update for me and said "I shouldnt really be doing this, the mechanics should be the only ones with access!"...
I think AC are terrible here, after having the car for a full day and running diagnostics they should be able to tell me what they need to do to get the Cruise Control working,...and certainly after more than a week of dialogue with VW.
In short it will have been at least TWO Weeks to the day when I put the car in for a service and they cant tell me whats wrong and what it will take to fix the cruise control and the auto lights function!
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Berto, just been to www.audivwrepaircentre.co.uk they seemed a bit retiscent to start the job, suggesting that they could only look to see if theres "a loose cable" or the like,....wasnt convinced they had access to any diagnostics such as vagcom/ assist or whatever pc based tool is used in the trade.
I am stuck waiting now on the formal response from VW and AC Crow Road...bet you they blame the fact that the previous owner replaced the clear footwell bulbs with blue ones as the reason why the Cruise Control doesnt work.... :laugh:......or that the cc retrofit caused this BIG ISSUE .and it cannot be fixed unless I replace some really expensive part. :laugh:....no doubt a large bill is in the post...watch this space for an exciting update next week...
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ALL!!! :laugh: :laugh: :grin: :grin:
I am delierious to be able to announce!......my cruise control is now WORKING YAAAAAYYYY!!!!
Didnt need any more crud from Arnold Clark or any further re-installation !!!
I just got the right person to hook up VAGCOM and make the appropriate setting!
GRrrrrrrrrrrrreat Service and Many thanks go to Andy from http://www.a4audi.co.uk/
Andy hooked up the diagnostics and checked the settings, it didnt look right, he contacted Gareth by Telephone and he confirmed a change to the data set. A single digit was changed! and Hey presto yours truely now has Cruise Control fitted, functioning and saving me loadsamoney!!
Next laugh will be waiting to hear back from AC and their proposed plan for the fix! last time, they wanted £265 to do a completely new retro fit...Robbing Thieving Stealers :angry:
Totally Brilliant Service, If anyone in Glasgow is looking for advice that is not Arnold pishflaps Clark related get onto A4Audi!!! they are brilliant!
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You should write to the MD of Arnold Clark explaining the situation and its resolution and include a print out of this thread and a copy of the page that shows its had 477 views.
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Unashamed BUMP to bring attention to these guys who got my Cruise Control working for free and put Arnold Clark to shame once again!!! :grin: :grin:
GRrrrrrrrrrrrreat Service and Many thanks go to Andy from http://www.a4audi.co.uk/
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Give them a wriite up in the "Good Guys" Section.
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DONE :smiley:
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Ok Ac Crow Road came back to me a full 12 days after having the car in for a service and a look at the autolights and the cruise control issue.
The response, "we dont know whats wrong with your car", "we would need the car for one or two days to run diagnostics!".
My response :sick: :sick: and what do you hope to fix over the 2 days? err the issue with the auto lights and the cruise control....
RRrrright I say, cruise was fixed last week by A4Audi, for free...it was a single digit wrong in vagcom set up it took 2 minutes to get it sorted! AND the auto lights function is working as normal...I will monitor it though and if it continues to be as sensitive and doesnt switch off I shall be back in touch..(NOT) as if I am EVER going back to that lot!! totally pathetic customer service, totally pathetic diagnostic abilities and clearly a lack of product knowledge....
Think I am being harsh?.....well just remember this is the lot that tried to blame my auto light function not working properly cos some previous owner changed the interior lights from clear to blue!! and to think what I paid them to get the car serviced too :cry: :cry: