GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: stevieC on 02 March 2008, 21:26
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The gti will have to go back to the dealers again this week and its starting to piss me off,cruise control not working and highline computer not working on certain modes.If this keeps up the gti will be going,the only good thing is whoever buys it will have a car thats had everything fixed. :undecided:
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Hi StevieC,
Out of interset how old is your car... and what else has gone tits up?
Hotrod
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The cars a 56 plate,cruise control & highline comp not working,new ecu fitted last week,handbrake cover faulty and replaced,outside doortrim has been replaced not one but two times,cill trim also refitted twice, not bad for a car at nearly £23,000 :angry:
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Oh forgot to mention piston 2 injector was replaced even though it didnt need to be.
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The cars a 56 plate,cruise control & highline comp not working,new ecu fitted last week,handbrake cover faulty and replaced,outside doortrim has been replaced not one but two times,cill trim also refitted twice, not bad for a car at nearly £23,000 :angry:
I reckon that's eight faults.
VW Sales (of this forum) should be along any moment with well over 300 owners who've never experienced even a single problem.
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The cars a 56 plate,cruise control & highline comp not working,new ecu fitted last week,handbrake cover faulty and replaced,outside doortrim has been replaced not one but two times,cill trim also refitted twice, not bad for a car at nearly £23,000 :angry:
I reckon that's eight faults.
VW Sales (of this forum) should be along any moment with well over 300 owners who've never experienced even a single problem.
Cant wait,and i will need to tell him about a guy i work with he has a 07 gti which has been at the dealers every month since owning it for warranty work.
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Thats unfortunate, my old R32 was a pain in the backside, must have been in about 5 times in a year for warranty work, mostly to do with faulty air con! It does do your head in! But in fairness I've just collected my ED30 from its first service this morning and the only thing I got them to look at was the rear lamps getting condensation inside occassionally. Apart from that not a rattle! Strange that you get the odd 'bad apple' where everything seems to go wrong! :huh:
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For every fault in one car there are ............................. sorry bit late am i............... in all seriousness.
Its so frustrating as a sales man to have customers with these issues, the cars are sold on there strengths, and the stregths of the vw brand.
So as a consumer i do undersatnd the frustration, i too would not be happy with these problems.
But its true that because this forum and others like it are such a condensed slice of the vw market it seems alot of cars have problems, the reality is that they dont.
100'S Of cars are sold and not seen other than the service, till the customer buys another vw 3 years later,
stick with it mate, keep pestering the dealer till your happy, if your not happy pester vw uk, you have paid your money you deserve what you paid for.
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Its so frustrating as a sales man to have customers with these issues, the cars are sold on there strengths, and the stregths of the vw brand.
....which are, in my experience (as well as others,as you can see), a little overstated. And possibly undeserved.
What might be a good idea is for every owner here to post any problems - that's any problems however minor just so we can judge for ourselves the level of 'quality'. C'mon people, forget your brand loyalty and be totally honest !!! It's the only way they'll improve - perhaps this little old board can actually make a difference ?
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You've got to remember vw_sales.makes a living selling VW's, the more he sells the more money he makes so its better for him to up the brand. :wink:
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Sorry mate thats crap.
If i sell you a car, and i tell you its great fantastic, you wont ever have any problems, they are perfect. What will happen the first time you have a fault, i will have to put up with you sat at my desk telling me how dissapointed you are in my withholding the truth, and the reality is you probably wont buy a car from me.
But if like i do always, treat you how i myself would like to be treated and tell you that yes the cars have faults, and there are problems but in the majority of cases these problems can be sorted out, then its possible you might think ah he is being very honest and might buy another car from me.
Salesmen have a very bad reputation, one that i hate it.
I treat everyone with respect and i would never intentionally lie to someone for a sale.
This is a carear to me not a job, thats why i have repeat customers.
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Unfortunately vw_sales it is a reputation that has grown through peoples experiences. I agree not every salesman is the same, nor is the prejudice with car salesman alone. However cars due to their value are the products people get most emotional about.
Having purchased 6 cars for my private use in the last 2 years alone, I have found the majority to be rude, elastic with the truth, unknowledgeable about their product and overly pushy. However, I have found exceptions to the rule but these have been few and far between.
Whilst working for my company I changed roles from a non-sales position to a one with sales in my job title, I immediately noticed the change in attitude towards me by members of staff purely because I had become involved in "Sales".
I would say however that car sales staff can be their own worst enemy. Whilst waiting for my cruise control to be fitted I worked for 3 hours from the waiting area of my local VW dealership. With my head down working on my laptop I clearly blended into the background as I was frankly appalled at the way the sales staff, from junior to senior, where talking about the cars and the customers and there attitude towards them.
So whilst I believe you are one of the good guys, please don't get offended every time your met with a degree of scepticism.
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broad shoulders mate, no offence is ever taken.
But comments like this "the more he sells the more money he makes so its better for him to up the brand", iritate a touch.
There are good and bad in all walks of life, just like there are good and bad customers, sometimes they way people speak to me is worse than they would speak to there dog, but you have to smile and take it.
VW make good cars, i dont need to big them up, but i dont build them or fix them, i just try and sell them.
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Can i add...... I work in banking and every week we process 10000+ transactions but the only ones any body hears of is the 2-3% that go wrong.... and you see people slate our service all over various web sites etc. It will be the same with car's.
For every 10000 cars sold there will be some that have faults and these are the only ones you will hear about....
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The problem is when you work in a particular industry (and I've been there myself) you become slightly immune to the real value of what your dealing with.
In finance for example, that £500 transaction not being processed correctly may mean some poor person has had their landlord threatening them with eviction or left a relative standed at an airport in another country. But when you are processing thousands with values running into many millions you lose sight of that.
Its the same with cars, because the salesman is selling these thngs day in day out, they can forget what £20,000 can really mean to a person and therefore lose sight of just how much emotion and anticipation they have when spending that kind of money.
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Some wise words said in this thread.
When I'm looking for a car, I always enter a dealership with a healthy degree of cynicism. :tongue:
VW_sales, where do you work???
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I work for a VW Dealer
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I'd guessed that! I meant where in the country. lol :laugh:
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Sorry, posted before i was ready.
I like using these forums and looking at the various threads, but i think i could be put in a vunerable position if i say which dealer.
I love my job and dont want to compromise that, i'm sure you can understand that. maybe !!
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I agree mate, I wouldn't say where if I was you.
You don't want people going into their local dealership quoting you.....
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On the other hand, vw_sales, you seem reasonable and if you get yourself some friends on here, you might earn yourself a bit of extra commission. :grin:
I'd certainly prefer to deal with a salesman that I've previously had contact with, than someone totally random.
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Sorry, posted before i was ready.
I like using these forums and looking at the various threads, but i think i could be put in a vunerable position if i say which dealer.
I love my job and dont want to compromise that, i'm sure you can understand that. maybe !!
as long as its not cumberland view morecambe or jct600 bradford then i have no problem with you. :wink:
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I just prefere to keep my work and private life seperate.
And i think that someone,sometime would compromise that,
but i'll answer any question, honestly and openly.
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fair enough, matey.
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but i'll answer any question, honestly and openly.
OK how much do dealers make on an ed30? how much could a sales person (like yourself) buy a ed30 for with discount, what is the cheapest that you personally would sell an ed30 for? no extras manual? why do stealers sell me a car for 16,000 pounds then offer me 13,000 a month later, with a thousand extra miles?? :smiley:
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oh and one more thing......i dont believe you have told us what car you drive?? :wink:
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Firstly i could not afford one, but if i could i would buy one for sure.
Let me explain a little thing to you, each dealer dependant on there size gets an allocation of cars that they can order for the year.
Ours is two, so we can order two ed 30 this year, thats it, not many is it.
So if i have 10 people wanting those two, i'm sure you can guess where that road leads.
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so what car do you drive? :smiley:
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Golf Gt Tdi 170
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Golf Gt Tdi 170
Any faults ? :grin:
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My salesman at VW that i always use, and is a very very nice man drives the same car as you Vw_sales!, im not gonna name, but you sound like him aswell, Do u recognise My old blue car below? Pm message me if it is!. :wink:
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Kudos to vw_sales for his whole attitude. Knowing about what disgruntles customers as well as the goods you sell help make a good sales person. Unfortunately there are not enough of you out there. Few people nowadays looks at things long term, always thinking of the quick buck can be made. The funny thing is that they rarely start out that way and usually only bend due to pressure from above (management).
I have purchased two new cars in a space of three years. In the first case I purchased a Corolla. It had a scratch on delivery that took 14 days to fix due to the dealer tryng different methods and then finally going back to Toyota for approval for full panel respray. Great car for what I wanted at the time (these are good reliable cars and represent value for money), but guess what .. NEVER went back to that dealership for service or another car and it made me think before buying my second new car. Mistake for that dealer and poor luck to Toyota as my second new car is not an updated Corolla but .. yep you guessed it .. a Mk V GTI!
Though money is important, I find my problem is, that as I am paying a premium, I want an "experience" during the sales process. I want to be treated like I think I should be - my perceptions count .. no-one elses. Unfortunately as stated previously sales people become immune to the fact that the contact they have each day is one that occurs only once every three or more years for us. With my first car, my experience was shattered by the need to continually return the car to have some scratches fixed. I did not want to go through that again so went to my dealer looking for the experience. Time will tell on this second purchase as I have not yet received it .. although it was supposed to be deleivered at latest today!
:angry:
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Phil Mcavity, not who u think i am, but glad to know i have a clone.
What people sometimes forget is i am only in control of certain things, i speak to the customer and sell the car.
The my manager orders it, someone else delivers it
I then look and try to check it, but covered in plastic and dirt its difficult
then a mechanic will pdi it.
The valetor will clean it.
I dont really see the car until i'm about to deliver it.
So if there is a problem that has occured since i have looked at it, its often to late to sort, but what ever happens, because i'm the point of contact, i have to deal with the hassle, which aint a problem because its my job, but sometimes i can get hassle for things i have no control over.
(i.e problems that occur down the line, epc light, windows, central locking)
And the reason that some sales people dont care about you mate is that most, not all, but most just stay at a dealership for less than 3 years, so they will probably only sell you one car, they then move to a differant brand.
My advise, speak to the lonest serving sales person, he then will hopefully give you more time and help more because he wants you back in 3 years.
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No faults yet, but its only done 20 miles.
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I'm pretty miffed with dealerships/salesmen at the moment. Check out this other thread:
http://www.golfgtiforum.co.uk/index.php?topic=78075.0
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Things like this are very annoying.
I hope it gets sorted, but with the garage you bought the car from will you buy another from them or the garage who have fixed the car, and bent over backwards to help.
I bet i know which.
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Exactly, vw_sales.
I probably wouldn't buy a car from Norwich (who were good), as I live in Cheshire, but I've recommended that garage to my family who do live there. I now wont touch the garage in Chester (where I bought it from) with a 20 mile long pole. Thankfully there are 2 other dealerships which are closer to me, so I don't need to.
As I said in that other thread, this is the second time I've had to complain about vw dealerships/service, but when I had my Subaru Impreza, all the main dealers I went to were great. I think that European car companies have a lot to learn from the Japanese in terms of customer service.
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While we are on the subject i,l mention a couple of expieriences with dealers.
REG VARDY DARLINGTON absolute crap. all they wanted to do was get me in and out and sell me expensive finance.
REG VARDY STOCKTON AS ABOVE should have learned the first time!
LOOKERS VW M,BORO ABSOLUTELY BRILLIANT!! NO PRESSURE FRIENDLY SALES GUY EXCELENT AFTER SLES AND WARANTY WORK
BENFIELD MOTORS VW NEWCASTLE 2 CARs FROM THEM AGAIN NO PRESSURE VERY FREINDLY an VERY GOOD TRADE IN PRICES and GOOD RATE FINANCE.
PRESTON HALL BMW STOCKTON VERY UNFRIENDLY EXTREMELY SNOBBISH(eg just cos i had trainers and ripped jeans on they look at you up and down and think you cant afford product) and I BOUGHT A 29K M3!!!!!
PULMAN VW DURHAM OK BIT STINGY WITH COSTS WOULDNT BUDGE AT ALL BUT GOT A FAIR DEAL GOOD AFTER SALES.
All in all i have found the VW dealers good who i have dealt with over the years so cant really grumble.
But what p****s me off so much and i bet you guys agree is when the salesman " goes and talks to his manager " what a load of bollocks.
Chrissy.
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Totally agree with Richy about vw dealers/service and aftersales is just not good enough in my opinion,and ive used 4 or 5 different dealers.But have to say when i ran a civic type r for 2 years the service from honda was first class and in that period not one waranty claim.
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Trying to find decent service in the car trade, is like trying to win the lottery, odds stacked well against you, over many years of buying new and used motors, I have only come across the odd salesman that has been worth his pay cheque. You are treated as a complete idiot by most, sorry vw_sales, can't tar all traders with the same brush, but most in my opinion are at the same level as politicians, utter dross.
On the subject of VW, got to say the dealer back up and VAG Customer Service is just about the worst I have ever come across, on my second Golf Mk5, but although the car is great to drive, the build quality/reliability is just second rate compared to the competition, thought I was unlucky with the first one, but the second just proved that the VW quality was just another myth, and many of the threads on forums seem to back that up. So in the end, I have given it to the wife and bought myself something else.
What I don't get is that my motorbike, is used and abused daily, gets covered in everything from grit, mud,rain to salt, has many exposed electronic components, revs to 13K, but never goes wrong, even after I have thrashed it around a track all day......then why do so many cars suffer electrical/electronic/mechanical problems?, anyone got any ideas?
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Kentbladeboy i take it you did'nt buy another VW.
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Spot on Stevie, just have to vote with your feet sometimes, still the wife is happy with it, so not all bad, then again she's not the one who has to take it into the stealers and get it all sorted, plus I still get to use it as a towcar when I need to :grin:
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Put the gti into the dealers this morning to get the cruise control fixed,the service manager told me someone had been working on it for 5 hrs and they fitted a new arm and its still not working, so someone else will look at it tomorrow.Im beggining to think some of the staff have'nt got a f$ckin clue.Also asked for a courtesy car and was told all cars were out and would be for 3 weeks,not a good sign. :angry:
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Put the gti into the dealers this morning to get the cruise control fixed,the service manager told me someone had been working on it for 5 hrs and they fitted a new arm and its still not working, so someone else will look at it tomorrow.Im beggining to think some of the staff have'nt got a f$ckin clue.Also asked for a courtesy car and was told all cars were out and would be for 3 weeks,not a good sign. :angry:
That is just not good enough service. I'm not suprised your ownership of a GTI has been tarnished. To say all courtesy cars are unavailable for 3 weeks is a load of crap IMHO :angry:. I'm sure even VW_sales would agree on that one.
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Yep thats bull.
If they need to they can take a car off another member of staff.( sales staff, service manager, body shop if they have one).
Or most dealerships now has relief cars, when a car need warranty work they have to have a car available, its VW law so to speak.
However in there defence cruise is a major pain the bum, we have very good tech's and they always have problems with the cruise when it breaks.
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VW_sales i was wanting to ask you when my car was in getting the new ecu fitted it took vw 5 days to fix this problem and on the 4th day i phoned up to see what was happening,anyway the service manager told me if it was'nt fixed by day 5 they would need to hand it over to vw uk because they only get allocated so many hours for waranty work and they had spent enough time on my car,at this point i was nearly going down and dragging him out the showroom. Is this true about the hours given for warranty work .
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Yes mate, All work has time units attached to it.
So to fit a mobile phone kit is 92 Tu ( time units)
100 tu= 1 hour.
If the book says to fix and ecu is say in your example 5 days and its not fixed.
Vw have to give authority to carry on, because vw uk will pay the technician.
Mad work, but its to stop dealers conning money out of vw.
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Thanks for that.
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'no courtesy cars available for the next 3 weeks, sir' seems to be a standard line every time I call VW in Ventura Park, but then again everyone but the parts dept. down there seem incredibly inept.
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I know VW have to authorise repairs after a certain time, but reading the above, the total of 5 weeks mine spent in repairs last year, it would have been cheaper all round to scrap it and give me another one I guess, thats not including the near daily monologue I was having with VW Cust service, to be fair in the end, the car come back actually working, but the sheer stress of constantly having to press for action, and keep the pressure up to get things fixed finally takes its toll, and changes your view of the brand forever.
Overall VW is probably no worse than most major manufacturers, it's just the the UK dealer system is crap, and VW UK being just as incompetent, hide behind the fact that dealers are only their agents, and basically they finger point at each other, whilst the customer gets caught in the firing line.
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That's probably about 1000 completely satisfied VW owners vw_sales owes me now :grin:
VW build quality is a myth.