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Model specific boards => Golf mk5 => Topic started by: Shrodinger's Cat on 02 September 2007, 17:41
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As title suggests, got all 4 wheels replaced under warranty, as they were corroding. The back wheels were worse than the front which, TBH, you could only notice if you looked very closely. :nerd:
Still, got all 4 replaced under warranty (and got a pile of other stuff that was annoying me fixed), no questions asked, no arguments. :smiley:
It took them bl00dy ages to get it done though - they kept phoning me and saying "Yes Mr Cat your alloys have arrived, but I'm afraid they have arrived damaged...". :huh: THREE times they arrived damaged, and the dealer refused to accept them. :shocked:
Whilst I was a bit miffed at how long it took to get the alloys replaced, I am pleased that the dealer didn't just say "ah F#ck it, we'll fit them anyway", and stick the damaged ones on.
I suppose the fact that I had asked them to fix so many little things made them think I wouldn't accept alloys that were damaged. Either that or they are just a decent bunch. :wink:
So, all's good. Except when I went to pick up the car I noticed they had lost one of the plastic covers for the wheel bolts, and left me a fecking huge oily footprint on the driver's side floor mat. :angry:
Still, overall pleased with the outcome.
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Good result. At least they didn't fit the damaged ones. :smiley:
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yeah - I had three of mine replaced with no quibbles... the fourth (passenger front) was unfortunately kerbed so that diodn't get done. Also had new engine fitted, some missing screws replaced and a loose plastic panel sorted... v.happy with car now... just having to run it in which is a bit of a pain :grin: took em 2 weeks to do it all.. had to put up with a 1.2E polo...man, my car felt superb after that!! Made me appreciate it again!
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The 18" Monzas must have cost VW a small fortune with replacements. I don't think we will see such beautiful alloys on VAG cars for a while .
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i'm amazed VW keep making the same mistake when it comes to wheel finishes. I think it started with the Santa Monica's on the MKIV, then the Anni alloys had the same problem and now the Monza's.
Why is it the best looking wheels suffer from the same problem?? :undecided: :cry:
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Was the finish on the Santa Monica's similar to the painted finish on the Monza IIs and the 18" on the Eos and GT Sport? More warrenty claims coming VWs way then.
The finish on my Avus IIs (MKIV) was just as good when I sold the car as they where when new.
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I had two replaced as well and the dealer also had to send three back as they were damaged on arrival.
I wasn't surprised as they are transported in cardboard boxes with no internal packing :shocked:
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I have been battling for over 4 months to get all the wheels changed, repeatedly being told fair wear and tear, how internal corrosion is fair wear and tear and not a manufacturing issue is the one question they cannot answer. Now the pics are with VAG for them to decide what to do.
On 2 wheels it's not even white worms but, white circles in the grey paint in the spoke indents,clearly under the lacquer.
What age and mileage are people getting their wheels changed at?
Mine was under 2 years and 18K miles when this saga started
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Was the finish on the Santa Monica's similar to the painted finish on the Monza IIs and the 18" on the Eos and GT Sport? More warrenty claims coming VWs way then.
on the Santa's and the 25th Anni wheels there was a chrome finish which kept peeling and corroding. Not seen the 18's on the EOS or GT so can't be certain they look similar :undecided:
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Shrodinger - did you have any kerbing on yours?
All four of mine are corroding after 12months/10k miles, but the stealer refuses to replace any of them, citing the kerbing. I carefully pointed out to them that the corrosion was no where near any of the kerbing marks, but they are adamant they wont be replaced.
Has anyone else had corroded Monza IIs replaced with kerbing marks??
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TT - 2 of mine have kerbing that is less than 1" long and not near the corrosion, VAG UK first replied that the dealer had said the wheels were kerbed, so no claim, but after much discussion they have agreed to inspect the wheels, as they now accept that if the corrosion is not near the kerbing then it cannot be caused by it, especially the corrosion around the bolt holes!!
I'll keep it posted
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TT - 2 of mine have kerbing that is less than 1" long and not near the corrosion, VAG UK first replied that the dealer had said the wheels were kerbed, so no claim, but after much discussion they have agreed to inspect the wheels, as they now accept that if the corrosion is not near the kerbing then it cannot be caused by it, especially the corrosion around the bolt holes!!
I'll keep it posted
OK, I'm sure we all await your updates, thanks. :smiley:
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No kerbing when they agreed to replace them. They said that if they'd been kerbed then they wouldn't have replaced them. Also, once they'd agreed to replace them, they asked me please please please not to kerb them.
Predictably, around about 12 hours after I had relayed this message to the missus she kerbed NSF alloy, much to my annoyance. :angry:
2 days later I kerbed the OSF alloy. :embarassed:
I eventually took the car in I didn't mention the 2 little "incidents" and they still replaced all 4 wheels, no questions asked. :grin:
Speaking to a sales guy I get on with in the dealership, he says that the bods in the garage put warranty issues into the computer and get issued with a "yes" or "no" answer, based on VW's policy for that particular issue. He was the guy who said if there was any kerbing at all, they would not replace the wheels, as computer says "no".
BTW my car was 16 mths old at the time and had done 20k miles. (Now 18 mths with 22k - been cooling on the mileage of late.)
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Well after 6 long months the wheel issue is sorted, 1 being replaced by VW as goodwill, and 3 by the supplying dealer. The saga took a strange twist when VW rejected 3 wheels, as they had been 'refurbished'. I pointed out that when I purchased the car at 12 months, they all looked perfect and I had not had them refurbed, after 18 months the corrosion was advanced, too cut a very long story short, the supplying dealer confirmed that 3 wheels had corrosion at time of part ex and they had a local company refurb them, so VW promptly rejected my claim as the wheels were repaired by a non-approved agent.
At this point I was feeling pretty low, until I re read the Approved Used Car booklet, and it clearly states all repair/rectification work will be carried out by VW techs using genuine VW parts, on stating this to the selling dealer and suggesting to him that I would be claiming full refund of car purchase price due to mis-representation of goods at time of sale in court, as i could not take benefit of the VW 3 year warranty, a very quick offer to replace the 3 wheels was made!!
Also got great support from VW Cust Service ( I know not everyone gets great service from them), but even they knew the dealer did not have a leg to stand on, and definately leaned on him.
So 4 new wheels, all fitted with Pilot Sport 2's (tyres at my cost) and new centre caps thrown in,
restores your faith in humanity (and VW Cust Service) :grin:
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Result at last. Good on you for sticking it out. :cool:
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Good result and well done for sticking with it! :smiley:
Two of my 18" Monzas went after less than a year (one front and one rear) with very obvious "white worm syndrome". I waited until the first service and had them replaced with no argument and no wait as the dealer had two already in stock.
My last car was a Lexus IS200 and the wheels on that were even worse. Three complete sets during the warranty period was not unusual, although I just waited until I was about to sell the car and had them replaced once.