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Model specific boards => Golf mk5 => Topic started by: barlimow on 28 June 2007, 18:00

Title: VW standards for warranty work?
Post by: barlimow on 28 June 2007, 18:00: Do you know if there's a VW standard maximum time you should have to wait to get your car seen to for warranty work? I've just tried to book it in, and the 1st appointment (with courtesy car) is 2 weeks! They could do me an earlier appointment with no car, and give me a car with no appointment for an earlier date(????!!!!!!), but 2 weeks seemed ridiculous, but he said that's the best I can do. And tried to charge me Ã‚£10 for the car, but I told him there was no way I was paying that, so he backed down.
Title: Re: VW standards for warranty work?
Post by: Cass on 28 June 2007, 18:17: Try another dealer if you can.

Cass
Title: Re: VW standards for warranty work?
Post by: Phil mcavity on 28 June 2007, 18:53: yes 2nd that, try another dealer, never ever had to pay for a replacement car b4,or if you bought the car from them , have a quiet word with the salesman that sold u it,and see if he can sort something out, most of the time, the service desk dont know their arse from their ear
Title: Re: VW standards for warranty work?
Post by: 2007GTI on 29 June 2007, 10:44: when I got my alarm fixed they tried to charge me Ã‚£10 for a car, which they said was for insurance, I refused, but wish I did as spent Ã‚£30 in taxi's getting there and back! :laugh:
Title: Re: VW standards for warranty work?
Post by: Teutonic_Tamer on 25 August 2007, 20:13: I think if no courtessy car is required, then it is up to 5 working days - and if a courtessy is required, then up to 10 working days is the VW "target".