GolfGTIforum.co.uk
General => General discussion => Topic started by: GemGTI on 26 October 2006, 13:19
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ok, as many of you know, I had my engine rebuilt over the summer. Since getting it back my local vw specialist garage (that I have now started taking my car to) have found a few dodgy bodge up jobs under the bonnet. The thing I am really p!ssed off about (apart from that) is that I STILL dont have my invoice. I paid £1500 CASH for this job. The least they can do is send me a f*cking invoice! I mean come on, its not rocket science. But it seems it is to these dumb f*ckers! :angry: They also promised me a CD of photos I asked them to take, which guess what - still hasn't materialised either!  :angry: I have rung the guy every thursday night for the past three weeks asking him for it. Plus phoned him three weeks after I got the car back which was months ago now - then his excuse was that his PC was broken. Anyway now it seems he doesn't have an excuse. The last three weeks he has said "hya love , yeah I've got your invoice - just havent posted it yet" when I've said can you post it asap please as I'm thinking about selling the car, he just says "yeah will do". i'm sick of this.
Anyway just wondered what people think I should do. how do I stand legally? Anyone know?
I am so p!ssed off
cheers guys
G
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Nightmare :(
Got to be worth a trip to Citizen's Advice for some free help on what your options are to start with.
Have you got anything at all to prove you paid them?
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He gave me a handwritten receipt for both jobs (as they replaced my clutch as a separate job or should I say bodged as they used the wrong length cable so routed it over the top of the engine rather than round it!) on the receipt he wrote something like .. dial-a-tech, dalby, then his mobile number, then the amout he received, then signed it.
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Well there is proof at least of payment for some sort of work done. Think you need real advice to go from here.... well other than the obvious violence route someone will suggest :undecided:
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It doesn't sound like he'll have put it through his books either Gem. :wink:
He's fobbing you Gem, you need to take it further and CA is as good as any place to start.
Who are they ?
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He deffinately hasn't put it through his books as when I had my clutch done I saif I would have to pay by cheque and he said 'well in that case it will be more expensive as we paid cash for the parts' er how exactly? t0sser. DIAL-A-TECH In Doncaster
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CA is by far the best place to go concerning advice from a legal point of view, and if they cannot help then they will be able to direct you to someone that can. It might also be worth seeing if you can get a free legal consort with a solicitor. If they haven't put it through the books then surely they are falling foul of trading standards? Could be worth contacting them aswell.
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and it mite be worth actually mentionin it to the company that your gonna take action, may make them pull their fingers outta their bottoms if they think they'll get done..
Dinx :kiss:
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citizens advice, or set them on fire
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Yeah try CA they will give ya the help you need , or ya could find his house n burn it down
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could this be a case for trading standards?
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not having much luck are you darl?
have u threatened to go in and pick up the invoice?rather than posting? CA hav been helpful to me and my dad in the past in similar situations. book an appointment to see someone tho as drop ins are rubbish, get stuck behind some smelly tramp! lol Good luck darl!
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If the guy hasn't put it through his books your evidence could put him in big trouble.
When my local garage do stuff for cash i ask them just to write a list on a blank piece of paper with the prices on for my records, that way they don't have to worry about a false invoice emblazoned with their logo and details. Could be why they are holding back?
If there was never any agreement that they were to do it for cash to get you a better price then i would screw them over as it sounds like they were just trying to make more profit. Trading standards would work and they pass it over to the VAT man if necessary.
:smiley:
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Do you have a contract that states what will be done and the price that will be paid for the listed work ? If not it can be difficult to take a legal route in cases like this but the CAB is a good place to start and I would try the Law center and Trading standards as well.
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Don't have a contract, but neither was it agreed that if I paid cash I would get it cheaper. UPDATE: Just got my dad to ring (as he can be quite scary on the phone when he's cross) he tried to fob him off by saying he'd already done me an invoice - yeah some invoice - all it says is Full engine rebuild then the price! I want listed parts! Then he told my dad his PC was broken! (last week he told me he had my invoice and was going to post it out!) My dad said well we'll give you a few days and see what happens. So lets see...
I'm so f*cked off as according to my vw specialist it sounds like they've done a sh!t job and completely ripped me off.
:cry:
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un fortunately i have no advice other than what anyone else said..... but do you want a hug?! :P
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a hug would be good but a mk1 that works for at least a few months would be better! :smiley:
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ha ha good answer! :laugh:
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If the job they did is that bad it might be worth seeing if you can find any other customers who have had a similar experience to you so it wont just end up your word against his and make notes of all the calls you make and what was said and by who. I think its important that you stay persistant and continue to contact the person that you feel ripped you off then at least he'll realize you wont go away until the situation is resolved to your satisfaction.