GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: deanpoli on 14 May 2006, 18:06
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Hey people,
went into a vw dealer in south ruislip a couple of weeks ago, was told that buying a new golf GTi id have to wait 8 to 12 weeks for delivery? i've heard some people on here waiting 3 months? is the dealer telling pokies?
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we were told 4 months fella, but the motor arrived in 2 months.... :cool:
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I ordered mine in December and was told it would arrive in June but it was here is April :laugh:
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Ordered first week in January, delivered last week in April.
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Ordered Feb. Delivered April
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Ordered mid-Jan, delivered mid-April
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Dealer told me 8-10 weeks, when i pick up saturday it will have been 8 weeks 4 days :grin:
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Ordered early March, told 12 to 16 weeks delivery time, arrived in the UK after 7 weeks!
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Sorry...
Ordered 29th April 2006
Collected 9th May 2006
Substantial discount
UK VW Dealer
Tal
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Tal,
did you have such a short time to wait as you did not spec yours up but instead took one they had coming in which was a cancelled order or the like? Probably why they discounted too?
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:smiley: yes thats right
I had to settle for a black one with 18" wheels :grin: :grin: :grin: :grin: :grin: :grin:
and a few tasty options :cool:
Just what I would of speced but maybe with xenons (they are exspensive though)
Tal
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Ordered my GTI on the 23/12/05 and I still have not even got a build date from the dealer. Vindis VW in St Ives. I wouldn't recommend them to someone I hate. I've written to the M/D of VW UK to try to get something done. All the dealer does is say it's not their fault and that VW are at fault with the lengthy build times. I'd cancel the whole thing and buy an A3 V6 if I'd not waited so long for my GTI that I now feel like I have to see this through. What a joke.
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That is a ridiculous time to be waiting. Something doesn't sound right there. What spec car did you order?
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Tell me about it! The dealer tells me the long wait is due to problems at the factory and frankly, this sounds like BS. I have now taken the matter up with VW themselves, but it's six months I've been waiting now and I think that's taking p***.
Spec is... basically everything you can have...
Golf GTIÂÂÂ
3 doorÂÂÂ
six speed manual gear box ÂÂÂ
Tornado RedÂÂÂ
Leather
18" Wheels
Sat Nav
Winter Pack
Xenons
Park sensor
Folding mirrors
Colour coded skirts, rear valalnce & front spoiler lip + R32 light clusters
ÂÂÂ
(Plus... Oettinger, Morego or AmD remap, Milltek, Oettinger carbon air intake)
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That sucks. I have ordered mine tax free spec as follows and was given a delivery date straight away. I pick mine up Sep 2nd.
Mine is as follows
Golf GTi 5 door DSG
Metallic Steel Grey
18†Monza alloys
DVD Sat Nav( high line computer)
Cruise control
Leather
Luxury Pack 2( folding mirrors, surround lighting)
Parking sensor
Winter pack (with fluid warning)
Xenons
Smokers pack
Telephone Prep all for £23,099
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Good luck if you believe a word a VW tells you - here's the latest load of flannel from Vindis VW...
I have immediately contacted my main factory support, and made them aware of the issues. They have promised to supply me with some hard evidence as to the progress of your order, when where and why delays have occurred.
They advise me that the issue has been the 18" wheels and the Sat Nav have been in short supply. I will attempt to get some confirmation of this. In the meantime it will be interesting to see what response you receive from your own contact. In the meantime I am keen to establish unequivocally for you that your order was placed by us, as we have stated, the day after you confirmed, on the 20th December 2005. If you let me have a fax number I can fax you a copy of the print off we keep on your file, with the details of your order on the internal VW system clearly dated 20.12.05.
You state that I have some explaining to do, and that shouldering all the blame with VW does not wash anymore. You further state that you have not been given a build date. I have repeatedly advised you of the build dates that VW have set and that this is now set by the factory at week 22 (week beginning 29th May) Since the order of your car the projected build date has moved from week 9 to as late as week 23. Until the car actually starts to roll down the production line this can be changed, and has been on numerous occasions with your car. I have also advised you that I would confirm with you when the status of your car changes. The status will not change until there is an actual change, ie. the car is 'frozen for production' effectively the car is being built, or 'production complete' effectively it has reached the end of the production line.
Mark, I have acknowledged your frustration and as you are kind enough to state, I have attempted to keep you honestly informed. Along with Paul Andrew we have attempted to negotiate with all involved parties on your behalf and thereby minimise the inconvenience and costs of delay. Please appreciate that we act, in effect, as an intermediary between the customer and the manufacturer. We have every interest in securing your vehicle as quickly as possible, but the production of your car is completely out of our control.
I look forward to hearing from VW and receiving their explanation for the delays, which I will immediately relay to you.
Please be assured that I will continue to act with your interests at heart and secure your vehicle as quickly as possible.
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That is damm right shocking, I would cancel your order and purchase else where. That is cod wallop, I have already been told that mine is going into production end of June to be ready for the 56 plate and september delivery.
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Yes, you are right. It's a joke. Trouble is, I've waited six months already, if I cancel now, I'm back to waiting all over again. Let's see what VW have to say as I will forward this email from the Dealer to them for comment. Anyone know an email address at VW UK???? I can not see one on their website!
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I'll ring up my personal vw advisor allocated from company sales. I do have a customer service email for them. As I emailed them to clarify a few details. Here we go.
volkswagencustomercare@volkswagen.co.uk
They are ok, but usually take up to 1-3 days to get back. But they have been very helpful, none the less. So I ahve got good things to say about them.
Reagrds.
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Thanks for that - much appreciated.
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I just got told the car is now in build and I can expect delivery for about the 17th June. Something of a coincidence that this all happens as I make a formal complaint to the M/D of Volkswagen UK :rolleyes: The Dealer still blames VW for everything and accepts no responsibility for the delays at all. This will be the last time I buy a VW, ever. I only hope the car lives up to its reputation :undecided:
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Congratulations.
That's really good news, however you should never have had to endure this period.
Simon
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I've a feeling that VW St Ives just wanted to get you as a customer and had to wait for another allocation of GTIs to be able to order... I don't believe their explanation - how come no other dealers are affected? My car was ordered on Jan 12th and arrvied April 17th - 3 months just like the dealer said and I had 18" alloys, but my build wasn't affected by the 'issue' your dealer mentioned. Nor it seems were any other owners who ordered around that period.
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VW have explained... the dealer amended my order in March and put my order date back to day one by doing so. They say I changed my order to have recaro seats! That's quite amusing as I have not done so and nor would I want to. I asked for some kind of evidence to support this and finally .... "err, sorry, we may have made a mistake". They changed my order, realised what they'd done, changed it back and... delayed me getting my car by three months. If anyone is reading this and is thinking of buying a car from any of the Vindis Group dealers - don't bother! Hopefully I will have my GTI soon - it went into build two weeks ago...
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and they never told you? scum.... they are in breach of contract and I would have left them high and dry and gone somewhere else
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One thing that may have happened is that your dealer reached or exceeded their allocation for GTI. Once they sell their allotted amount of GTi models, they have to place an order with the factory and wait until VW UK can fulfill their order. It was a bit unfair for them not to mention this to you (they would know as soon as they place the order if this was the case). However, often when we run out of allocation, an extra slot is usually quickly sorted by the factory. It probably got so far down the line that they were emabarrassed to mention after six months that they never actually had the allocation to order your car. Your complaints to Volkswagen would of given your dealer the extra weight required to negotiate more allocation.
This may not be the case, but it sounds possible and certainly would explain why they made you wait so long for your new car!
VWmd
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mine was a quickie. it took less that 2 weeks from order to collection. reasons were that a) i chose from one of the ready made ones as opposed to ordering one from scratch, i wasnt too fussed on extras b) it was an ordinary golf, not a GTI.
i think in the future im gona buy 2nd hand. its a good way of avoiding long waiting lists. there are some good bargains out there to be had, especially if the car has got the options that u want. and a brand new car tends to depreciate real quick in the beginning. that problem is avoided with 2nd hand.