GolfGTIforum.co.uk
General => New forum members => Topic started by: VWmaindealer on 13 February 2006, 22:13
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Hi all
A mate intro'd me to this site this evening and i've been on it since. I work for a main dealer in sales and figure that I can answer a lot of your questions regarding mk 4 and 5 Golfs i've been looking at in the relevent forums.
I'm not here to push my sales :cry: and as such am not going to name my delaership :lipsrsealed: or try and push any of my used/new cars through this site. I will happily (and honestly) answer any questions I can from a dealers perspective and try and explain the odd things us guys sometimes appear to do.
I'll probably live in the Golf 4 and Golf 5 sections of the forum most of the time but anyones welcome to PM me (It's a lonely job being a car salesman....)
VW
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Arrow. :cool:
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Hello and welcome,
My car is due a service in 4k miles, can I grab a discount? :evil:
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Kompliance, I wondered how long it would be...... :rolleyes:
No! :grin:
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why does my local stealers charge almost £100/hour for labour :sick:
oh and hello :grin:
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welcome :cool:
how about lending us a new R32 for a day for a review on the site :cool:
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or a veyron if you happen to have one lying around.. :grin:
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how do :smiley:
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Hiya :wink:
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Hi All,
Topher, I sold out of R32s back in December but otherwise i would of course.... :wink:
Dubby, We are not much different to that. We are £88 including VAT. They try and justify it due to the tens of thousands of pounds we spend on equipment and training. My advice would be use your dealer until your warranty runs out, then find a specialist.
Kompliance, I cannot offer any discount as I don't want my dealer to know that i'm on here as I intend to be as honest as I can and share some behind the scenes knowledge. Sorry.
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hmm....I have a mate who works in sales for a vw maindealer.......I was showing him the site last night......When i left his house the pc was still on the site......is this just a big coincidence??? :grin:
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Welcome to the site. :smiley:
I'm sure some of us will have questions to ask you as time goes by and it would certainly be interesting to have a maindealer's point of view on certain subjects. I think in the circumstances we should also respect your anonymity. :smiley:
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@ vwdealer - It's ok mate was only joking :)
It's going to be interesting having a man on the inside posting on this site thats for sure.
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Woo! we have our own mole!
(http://www.rspb.org.uk/Images/mole_180_tcm3-60513.jpg)
Welcome :)
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Martinb - Life is but a sequence of coincidences.
Gibby - Thanks mate.
Kompliance, I know you were mate, not a problem
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Nothing to do with any questions about golfs but i am wanting to try and get in to car salesmyself i spend my entire life talking about cars so why not get paid for it! :laugh:
from your experience is it a necesity to have sales experience, i have worked in a sales environment for 2 and a half years in a non sales capacity so was thinking maybe that would help!
cheers
Neaty
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hey welcome buddy :grin:
im in sales also :rolleyes:
find me a nice anniversary :tongue: :tongue:
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Martinb - Life is but a sequence of coincidences.
:grin: :grin: Well thats just confirmed my suspitions, thats exactly the sort of rubbish answer i would have expected!! Now you can spend most of your working day wasting time on here too mate!! Can i now blackmail you (a new r32 or i tell all?)  :grin: :grin:
Only joking mate, hope you dont have to kill me now  :shocked:
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Neaty, Car sales is not rocket science.
If you've been in sales in some form you should have a head start. Understanding cars is only really a small part of it. Understanding people is much more important.
Write to your local main dealers. The big guys offer the best training. Merc, BMW and of course VW. Volkswagen have an incredibly good training program (and we get to play with GTis at Donington Park, R32 at Brands and Touaregs off road at Brands Hatch). They all run trainee sales programs. You are better off approaching these guys than the Renaults and Peugeots of this world.
Martinb - Yes it's me. Keep schtum or the cats'll get it
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Hi and welcome.
My main dealer offered me a discount on the hourly rate, for my mk1, as it was an older car. Do you know if this is a common thing, or is it worth other members trying this out? Also, what kind of discount can we realistically expect to negiotiate when we buy a second hand car from a main dealer? and is there a preference to cash/credit/no part ex/part ex etc?
Hope these questions help out a few members, if you can answer them.
Ads
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Neaty, Car sales is not rocket science.
If you've been in sales in some form you should have a head start. Understanding cars is only really a small part of it. Understanding people is much more important.
Write to your local main dealers. The big guys offer the best training. Merc, BMW and of course VW. Volkswagen have an incredibly good training program (and we get to play with GTis at Donington Park, R32 at Brands and Touaregs off road at Brands Hatch). They all run trainee sales programs. You are better off approaching these guys than the Renaults and Peugeots of this world.
Martinb - Yes it's me. Keep schtum or the cats'll get it
cool, cheers for that mate, i think i will look into it!
Did have a sales back ground before you started at VW?
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Neaty, I have worked for other main dealers (BMW Corporate sales and then Merc). I started at BMW with zero sales experience. Fleet or corporate is not a bad place to start as most of your business is conducted over the phone,email and fax so it's big numbers and teaches alot about organisation and time management which then work well for retail sales.
Adamb - Discount on labour will vary from dealer to dealer. Alot of it depends on what mechanics (sorry technicians) the retailer has. Most of our guys now are "new school" and have been trained by VW with all the latest computers and diagnostics. If your local dealer is lucky enough to still have old school mechanics who fix things with spanners not computers they may well sort you out. It will also depend on how busy their workshop is. They would rather sell discounted hours than have techs sitting around drinking coffee doing nothing.
The discount/cash/part ex thing is a biggie. I will start a thread on this tomorrow. In a nutshell.....
We get commission on selling cars. I really don't want to start discussing how much though. (it is not as much as you'd think tho because....)
We get commission on selling finance products. Therefore starting your opening sentance to the salesman with "it's a cash purchase, whats you best price" is not what he wants to hear.
Part ex - As a rule, it makes no difference whether or not you part ex. Obviously if it's a late VW then we'll resell it but don't think that you can use this as a bargaining tool. The only thing we concentrate on is selling you a car. We enter into the same negotiation when selling on your part ex don't forget.
What a salesman really wants to hear is "i've got a car to part exchange and I know you won't give me what i'm expecting for it but I'm going to finance the rest using VolkswagenFinance". The customer who sits down and says " i've got no part ex and it's a cash deal, whats your best price" rarely gets a deal as good as someone who is honest. We know that 78% of all new cars are bought using someone elses money. Be it bank,credit cards, personal loans or dealer finance.
I will defo start a new thread on teh dos and donts of haggling in the morning.
VWmd
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Neaty, I have worked for other main dealers (BMW Corporate sales and then Merc). I started at BMW with zero sales experience. Fleet or corporate is not a bad place to start as most of your business is conducted over the phone,email and fax so it's big numbers and teaches alot about organisation and time management which then work well for retail sales.
VWmd
cheers for that, i think i am going to send my cv out to my local VW dealer see whats going down!
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welcome to the forum hun :smiley:
Dinx :kiss:
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Yea welcome matey and keep up the inside info!
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i like this site more and more every day,welcome mr maindealer (mole), welcome :smiley:
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Keep the updates and inside info coming as this is getting quite interesting. :grin:
What a salesman really wants to hear is "i've got a car to part exchange and I know you won't give me what i'm expecting for it but I'm going to finance the rest using VolkswagenFinance". The customer who sits down and says " i've got no part ex and it's a cash deal, whats your best price" rarely gets a deal as good as someone who is honest. We know that 78% of all new cars are bought using someone elses money. Be it bank,credit cards, personal loans or dealer finance.
Just one thing on the above, why would a person be being dishonest by saying he's got no part-ex, or do you mean the people that say this meaning they are selling their present car first etc ? It is feasible though that someone might not have a car and want to pay cash though. :smiley:
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hey, welcome Mr (mole) vw md :smiley:
good info, keep it commin.