GolfGTIforum.co.uk
Model specific boards => Golf mk8 => Topic started by: baronebirra on 27 October 2024, 17:52
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Hey everyone,
I'm having some trouble with my MIB4 system. Specifically, the following features aren't working:
Shop: It's just not turning on.
Web radio: I can't get it to scan for stations.
Car2X: This one's not working either.
I'm in Italy and I know a few other Golf 8.5 GTI owners who have the same issues. Even though I've checked my privacy settings and done a bunch of remote troubleshooting with weConnect, nothing seems to fix it.
I opened a ticket with weConnect in early October, and they told, me mid-month, that my dealership would be in touch to schedule a repair. But they didn't say what exactly they're going to do.
Has anyone else dealt with these problems? If so, any tips or advice would be greatly appreciated.
Thanks!
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Hey everyone,
I'm having some trouble with my MIB4 system. Specifically, the following features aren't working:
Shop: It's just not turning on.
Web radio: I can't get it to scan for stations.
Car2X: This one's not working either.
I'm in Italy and I know a few other Golf 8.5 GTI owners who have the same issues. Even though I've checked my privacy settings and done a bunch of remote troubleshooting with weConnect, nothing seems to fix it.
I opened a ticket with weConnect in early October, and they told, me mid-month, that my dealership would be in touch to schedule a repair. But they didn't say what exactly they're going to do.
Has anyone else dealt with these problems? If so, any tips or advice would be greatly appreciated.
Thanks!
Hi baronebirra, I feel that your problem is to do with a connectivity issue, are you registered with WeConnect and set as the primary user? Do you have the correct data/privacy settings?? I’m in the UK with my privacy set to ‘share my position’ and internet radio and the VW shop work for me, Car2X is known as V2X now I believe, search for V2X within the digital manual within the infotainment system using the ‘Tips / Help’ APP for more info about V2X functionality.
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Hi Carlosfandango,
the answers to your questions is yes to all, and after a remote reset from WeConnect support the Car2X or V2X function disappeared from the menu maybe due to the old certificate.
I can use the app/PC to interact with the car without any issue.
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Hi Carlosfandango,
the answers to your questions is yes to all, and after a remote reset from WeConnect support the Car2X or V2X function disappeared from the menu maybe due to the old certificate.
I can use the app/PC to interact with the car without any issue.
When I go in to ‘privacy settings and services’ in the USERS app, area alert and speed alert are showing as not available with the reason given as Deactivated by provider (We Connect Plus), this is to do with V2X permissions I believe, so there must be a problem their end, this will likely correct itself with a software update or dealer visit at some point. As for internet radio and shop, I cannot help, as mine works so far.
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I'm in the UK and have exactly the same problem with the shop, internet radio and Car2x not working. I've reported mine to VW and have been wating 2 week now for their "advanced technical team". I've now got the Globe icon in the top corner greyed out for the past couple of days.
Might be good if you can report it as well.
I think it's another case of VW releasing poorly tested and buggy software again.
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Incredible, after all of the "we are sorry we cocked up the mk8, we'll do the Mk8.5 and that will be much better"
And here we are again with all of the same problems - we connect connectivity, V2X, locking/unlocking and the automatic cruise setting speeds in KMH on UK roads.
Just needs some bongs and you'll have the complete set.
Still at least the heating controls are lit up at night... because thats the thing that everyone cares about right?
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Incredible, after all of the "we are sorry we cocked up the mk8, we'll do the Mk8.5 and that will be much better"
And here we are again with all of the same problems - we connect connectivity, V2X, locking/unlocking and the automatic cruise setting speeds in KMH on UK roads.
Just needs some bongs and you'll have the complete set.
Still at least the heating controls are lit up at night... because thats the thing that everyone cares about right?
Fred, I’m not having these issues, the shop didn’t initially work just after I registered WeConnect, but 24hrs later it was working, (not that there’s anything to purchase for my car bar the data package) , the sign recognition works just fine too and now recognises national speed limit signs, it did not in my mk8! Everything about my 8.5 is better than the 8 I traded in. Absolutely loving it.
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I'm in the UK and have exactly the same problem with the shop, internet radio and Car2x not working. I've reported mine to VW and have been wating 2 week now for their "advanced technical team". I've now got the Globe icon in the top corner greyed out for the past couple of days.
Might be good if you can report it as well.
I think it's another case of VW releasing poorly tested and buggy software again.
I’m in the UK and internet radio and shop works for me, I didn’t initially after I registered WeConnect and Primary user, but 24hrs later it was there and works fine.
How long have you had the car? It would be interesting to know if we’re on the same software version, is yours a GTI?
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I'm in the UK and have exactly the same problem with the shop, internet radio and Car2x not working. I've reported mine to VW and have been wating 2 week now for their "advanced technical team". I've now got the Globe icon in the top corner greyed out for the past couple of days.
Might be good if you can report it as well.
I think it's another case of VW releasing poorly tested and buggy software again.
DM me i will be able to help with the globe
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Thanks new2golf, I don't seem to have the DM option on my account.
My car is in the dealers at the moment and they at a loss with it being a new system. The globe icon did light up and work until a couple of days ago but the dealers are saying the car is not connecting to the VW back end servers since I picked it up just over a month ago.
Didn't realise when I bought the car I was signing up to be a beta tester :sad:
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Thanks new2golf, I don't seem to have the DM option on my account.
My car is in the dealers at the moment and they at a loss with it being a new system. The globe icon did light up and work until a couple of days ago but the dealers are saying the car is not connecting to the VW back end servers since I picked it up just over a month ago.
Didn't realise when I bought the car I was signing up to be a beta tester :sad:
That sounds like it’s something to do with the eSIM or connection hardware, the 8.5 uses the same infotainment as the later iD models, so it’s been out there for a while, it’s new to Golf, but not new to VW.
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I have exactly the same issue, mk8.5 UK, no internet radio or shop. The car is connected to the internet (globe icon is white). VW told me to reset the infotainment system which didn't help. Has anyone had any luck getting this fixed?
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No fix yet for me, dealer had it for 2 days. Booked in again for early December for a week (first date for courtesy car).
When I got it back this week, I tried a factory reset and setting up a new VW account and removing car from my original VW account but still no luck but it did get the globe icon to work again.
I suspect when it goes back in, it will be a case try trial and error, starting with software/firmware and then moving onto hardware. Hopefully I get an early Christmas present and they fix it and I can give an update.
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I think you may have to consent to marketing and advertising in your VW account for it to work, just a guess though, for me though the shop still works, it didn’t to begin with though, and I seem to remember granting access to those settings, as for once, I actually read what it meant, and I think it said some things won’t work without doing so, so it could be something to do with it?!? Maybe..
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Re the shop, I called VW and they said the car isn't connecting to their back end. They've asked me to send pictures of the error messages so they can investigate.
What software version are people on? Mine is 2460. There is no software update available though the shop error message says I need to update the software!
Re the internet radio, I assume you need to use you own data for this, I can connect to my phone hotspot fine in the settings but the internet radio says there is no internet connection...perhaps it's connected to the issue with the shop?
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Re the shop, I called VW and they said the car isn't connecting to their back end. They've asked me to send pictures of the error messages so they can investigate.
What software version are people on? Mine is 2460. There is no software update available though the shop error message says I need to update the software!
Re the internet radio, I assume you need to use you own data for this, I can connect to my phone hotspot fine in the settings but the internet radio says there is no internet connection...perhaps it's connected to the issue with the shop?
Same issue for me, shop says it needs an update but there is no update.
Not that I care, i don’t think it’s much of a “shop”
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Re the shop, I called VW and they said the car isn't connecting to their back end. They've asked me to send pictures of the error messages so they can investigate.
What software version are people on? Mine is 2460. There is no software update available though the shop error message says I need to update the software!
Re the internet radio, I assume you need to use you own data for this, I can connect to my phone hotspot fine in the settings but the internet radio says there is no internet connection...perhaps it's connected to the issue with the shop?
For me internet radio works without the phone even in the car, so it’s not that, I read somewhere when I was setting the car up that VW bears the cost for the eSIM for everything accept the Wi-Fi hotspot, presumably this only applies when there is an active WeConnect account with a primary user, so if you were to not extend your contract after 3 years, all but SOS CALL would cease to work, my software is 2565 (car built late September) so I’d imagine this will be a short lived minor issue, even though you can seemingly log in to your weconnect in the car, does it say primary user or guest underneath your name?? Initially when I first set up the car I could get my name to come up but it remained saying guest underneath, this was at the point shop and internet radio didn’t work, I had to set up a whole new WeConnect account with a DIFFERENT email, then it worked, this was because the dealer removed my old car incorrectly!
(https://i.postimg.cc/T3PzSZqD/IMG-4398.jpg) (https://postimg.cc/BXd7P7zS)
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Re the shop, I called VW and they said the car isn't connecting to their back end. They've asked me to send pictures of the error messages so they can investigate.
What software version are people on? Mine is 2460. There is no software update available though the shop error message says I need to update the software!
Re the internet radio, I assume you need to use you own data for this, I can connect to my phone hotspot fine in the settings but the internet radio says there is no internet connection...perhaps it's connected to the issue with the shop?
Same issue for me, shop says it needs an update but there is no update.
Not that I care, i don’t think it’s much of a “shop”
Yeah, very true, the shelves are bare! 🤨
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My shop and internet radio now work. Two things I will never use.
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Mine says "Activating" for about 5 minutes then throws up an error and thats about it for the shop
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I also don't care about the shop, but I would like the internet radio to work. Though VW told me that I need an additional subscription (or connect to my own mobile hotspot) for this - sounds like this is not true?
Yes, I'm set at the primary user. Everything else works fine.
My software seems older than others on here, perhaps all I need is an update ...
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I also don't care about the shop, but I would like the internet radio to work. Though VW told me that I need an additional subscription (or connect to my own mobile hotspot) for this - sounds like this is not true?
Yes, I'm set at the primary user. Everything else works fine.
My software seems older than others on here, perhaps all I need is an update ...
Works for me with no additional subscription so they are wrong. I didn't work for days just kept saying it needed an update. Car has been doing various updates from a few days after I picked it so maybe the right update got through?
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@WelshGolf: do you remember the first sw version you got and the actual one?
thanks