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Model specific boards => Golf mk7 => Topic started by: jh_97 on 29 January 2024, 12:23

Title: Online Digital Manual Unavailable
Post by: jh_97 on 29 January 2024, 12:23
Anyone else getting this error whilst entering their VIN for the digital manual?
"Unfortunately, your digital manual cannot be shown at this moment."
Title: Re: Online Digital Manual Unavailable
Post by: Jace on 29 January 2024, 12:53
Have you got a link to the location where you enter it ?
Title: Re: Online Digital Manual Unavailable
Post by: jh_97 on 29 January 2024, 13:08
https://www.volkswagen.co.uk/en/owners-and-services/my-car/manuals.html
Title: Re: Online Digital Manual Unavailable
Post by: Rudedog on 29 January 2024, 13:23
Works for me - don't like to new look to it though - the previous version was easier to navigate.
Title: Re: Online Digital Manual Unavailable
Post by: Scottie-gti on 29 January 2024, 16:45
Anyone else getting this error whilst entering their VIN for the digital manual?
"Unfortunately, your digital manual cannot be shown at this moment."


I’m also getting the (Unfortunately, your digital manual cannot be shown at this moment message)
Title: Re: Online Digital Manual Unavailable
Post by: Adam T7 on 29 January 2024, 18:17
Ditto
Title: Re: Online Digital Manual Unavailable
Post by: Rudedog on 29 January 2024, 21:09
Still works for me.

Maybe try the version I'm used to which is the same but laid out slightly differently (better).

https://userguide.volkswagen.de/public/vin/login/en_GB

Title: Re: Online Digital Manual Unavailable
Post by: jh_97 on 29 January 2024, 22:04
Still works for me.

Maybe try the version I'm used to which is the same but laid out slightly differently (better).

https://userguide.volkswagen.de/public/vin/login/en_GB

Still gives me an error :(
Title: Re: Online Digital Manual Unavailable
Post by: Vwjap on 01 February 2024, 15:55
Got a funny feeling you can only view the manual if your car is under 5 years old, I lost access last year to mine (2017)
Title: Re: Online Digital Manual Unavailable
Post by: jh_97 on 01 February 2024, 20:26
That's ridiculous if that's true... Although this kind of stuff is getting less and less surprising these days.

Tbf Adam T7 above has a 2019 and it also isn't working for them? I need to email a dealership about my upcoming service, I'll ask and see if they know
Title: Re: Online Digital Manual Unavailable
Post by: Adam T7 on 02 February 2024, 14:59
That's ridiculous if that's true... Although this kind of stuff is getting less and less surprising these days.

Tbf Adam T7 above has a 2019 and it also isn't working for them? I need to email a dealership about my upcoming service, I'll ask and see if they know

Mine was actually built in September 2018 but delivery was delayed until late December due to the WLTP malarkey and is recognised by VW as a MY2019, so it’s just over 5 years by a month.
Title: Re: Online Digital Manual Unavailable
Post by: DSGboy on 03 February 2024, 00:29
Nothing available for my 03.2019 R with Vin number.
Title: Re: Online Digital Manual Unavailable
Post by: Rudedog on 03 February 2024, 09:19
Ok just tried my wife's 2013 Polo and I was surprised but it even showed me that manual.

No idea what's going.
Title: Re: Online Digital Manual Unavailable
Post by: SRGTD on 03 February 2024, 10:36
On line manual is available for my 2020 Polo GTI+. I also have a physical hard copy of the manual that came with the car.

I might be missing something here, but doesn’t the mk7 / mk7.5 Golf have a physical hard copy owners manual that owners can use? (I appreciate that having the choice of either online or hard copy manuals is the ideal).
Title: Re: Online Digital Manual Unavailable
Post by: Adam T7 on 03 February 2024, 12:08
Yep, I have a page turning copy safely stored in the glovebox.