GolfGTIforum.co.uk

Model specific boards => Golf mk8 => Topic started by: Carlosfandango on 26 November 2023, 18:01

Title: ERROR: 12V supply. Stop vehicle safely!
Post by: Carlosfandango on 26 November 2023, 18:01
Has anybody seen this message before?? Happened to me this morning, firstly there was a long beep and message in the dash display along with a red battery icon at the bottom of the screen, the beep and message stopped after a few seconds but the battery icon remained, I then looked in the infotainment to find a stored message, [ERROR: 12v supply. Stop vehicle safely! Consult vehicle wallet.] I haven’t looked in the book as I don’t have it with me, but did look in the infotainment guides, this advises to contact the dealership, it’s going on anyway on the 4th to have the scratched steering wheel replaced so will tell them then, I’m just wondering if anybody in the meantime might know what it relates to exactly? I had been sat with the engine idling and the stop/start had kicked in, this happened about 5-10mins after it shut off, I thought perhaps it was to do with it not restarting when the voltage dropped, but that would be a yellow battery icon according to the info available in the digital owners manual, after I re started the car it seemed normal and didn’t happen again! 🤷🏼
(https://i.postimg.cc/Gh4BgR5T/IMG-3325.jpg) (https://postimages.org/)

(https://i.postimg.cc/HWZctnBC/IMG-3326.jpg) (https://postimages.org/)
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: fredgroves on 26 November 2023, 19:06
Alternator?
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: Carlosfandango on 26 November 2023, 19:38
Alternator?

At this point i’m assuming that it’s not the alternator, as the info in the digital handbook suggested that there was a different warning if it was a charging issue, I’ll be able to scan it shortly so I’ll see if it mentions the alternator.
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: Lenny on 26 November 2023, 22:49
Why not contact the service manager at your VW dealership first thing in the morning to put your mind at ease and explain to him the problem, he should have some idea as to what the issue is.
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: Carlosfandango on 27 November 2023, 20:08
Why not contact the service manager at your VW dealership first thing in the morning to put your mind at ease and explain to him the problem, he should have some idea as to what the issue is.
Yeah, have done today, they didn’t seem overly concerned and just said they’ll have a look at it when it goes in on the 4th, I was just hoping someone here may be able to shed some light on it in the meantime. I did scan it, and there were many codes! but most related to lost communication in various modules, but one of them that was a genuine fault code was
NV-Energy management
Alarm triggered
Fault code:
B1802F1

There is nothing i can see online that exactly matches the above, but what I can find may suggest a duff battery! No doubt the dealership will try and charge a small fortune for a replacement if it is that.🤨
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: fredgroves on 28 November 2023, 11:46
It's either battery or alternator..
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: Kenis on 14 January 2024, 10:56
Do you run the start/stop and mostly do short journeys? The battery has to do a lot of work and I had issue in a bike where it just trashed it to the point it stopped once at some light but didn’t have enough juice to restart, leaving me stuck in a right filter with oncoming traffic bearing down.

I always turn the start / stop off  if I’m doing anything less than 20miles in one go.
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: valentino on 14 January 2024, 11:05
First thing i do is switch stop/start off and lane control every journey-- both most annoying
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: monkeyhanger on 14 January 2024, 11:25
First thing i do is switch stop/start off and lane control every journey-- both most annoying

You need OBD11 to get rid of Lane assist/Kamikaze mode.
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: valentino on 14 January 2024, 14:16
Thanks, but dont want to tempt fate while still under warranty
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: Carlosfandango on 14 January 2024, 18:25
The first thing I do is turn off STOP/START, the dealership said they charged the battery overnight, not sure if they did anything else as it’s not happened again since that one time, it never struggled to start, so not sure why it actually did it, service blamed it on only being used at the weekends, but even with that I do around 1000 miles a month, so it’s not through lack of use. 🤷‍♂️
@Valentino, I turned lane assist off with OBD11 the day I got the car, it’s been back to the dealership several times and they never mentioned it, they updated the software on two separate occasions too (latest being 1941), and have also had the touch screen replaced under warranty, the updated didn’t even wipe the lane assist coding change, just go ahead and do it, you won’t have any problems regarding warranty, you’re not actually changing anything, all you’re doing is flicking a virtual switch, the ability to do so is built into the software from factory.
Title: Re: ERROR: 12V supply. Stop vehicle safely!
Post by: fredgroves on 14 January 2024, 21:32
I had the same warning come up the other day.

I'd started the car and driven a few yards when I spotted my neighbour and stopped for a chin wag.

The car auto stopped and everything was fine for about five minutes then that warning came up.

Was a bit weird but it started back up OK and I've seen nothing since.

More transient bs from vw probably