GolfGTIforum.co.uk
Model specific boards => Golf mk8 => Topic started by: Tallpaul on 07 August 2022, 15:21
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Has anyone in the UK had their GTI radiator unclip from its bracket at the top on the drivers side?
If it unclips then it is possible for the rad to also come out of the bottom mount, when this happens the lower coolant hose hits the alternator belt which punctures the hose and causes all the coolant to drain.
A US Facebook group and VW Vortex are showing quite a number of occurrences of either a total coolant loss or the owner noticing the rad has popped out of its clip.
VW are repairing damaged hoses under warranty but there is no upgraded part to prevent the initial failure. Some owners appear to have had it happen twice!
No idea if this affects all MK8 GTI’s or if a revised part is being worked on. As far as I’m aware there’s no current TPI. Several US owners have taken matters in to their own hands and added zip ties to secure the rad.
Anyone in the UK experienced this??
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Has anyone in the UK had their GTI radiator unclip from its bracket at the top on the drivers side?
If it unclips then it is possible for the rad to also come out of the bottom mount, when this happens the lower coolant hose hits the alternator belt which punctures the hose and causes all the coolant to drain.
A US Facebook group and VW Vortex are showing quite a number of occurrences of either a total coolant loss or the owner noticing the rad has popped out of its clip.
VW are repairing damaged hoses under warranty but there is no upgraded part to prevent the initial failure. Some owners appear to have had it happen twice!
No idea if this affects all MK8 GTI’s or if a revised part is being worked on. As far as I’m aware there’s no current TPI. Several US owners have taken matters in to their own hands and added zip ties to secure the rad.
Anyone in the UK experienced this??
I heard about this online somewhere, humble mechanic YouTube channel I think!? So I checked mine (august 2021 built UK car) and sure enough the top of the rad had popped out, I simply pushed the clip back in, it’s been absolutely fine since, the bottom of the rad was still in place in my case, I had to push it pretty hard to get it to clip in, so don’t be shy with it if you also have to do it.
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I know of just one UK 245 GTI that this has happened to. Unfortunately this resulted in the outcome that you described at the start. Pot luck as to whether you catch it in time or not. It seems pretty rife in the US though so I can’t work out why it happens so much there but not here. The UK VW Tech who repaired the one I know of said that the radiator set up is very similar to mk7 - I’m not sure if they failed on these too or it is mk8 specific. I’d also be interested if any of the other evo4 EA888 applications have the same issue (S3, Octavia vRS, Cupra Leon)
Certainly something to keep an eye on and badger VW UK with if it becomes a thing. Such a simple plastic clip causing a catastrophic breakdown isn’t really acceptable
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Sorry to resurrect such an old thread but I can confirm that this is an issue for us to.
Unfortunately I ended being a victim of this issue despite having previously checked the top radiator mount for play.
It's no fun and currently going back and forth with VW to have it sorted under warranty as my car has been tuned.
It's definitely worth checking if your drivers side radiator mount is FULLY seated; as if not you may well end up stranded on a bank holiday weekend like I was. :whistle:
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Anyone got any pics of the clips we should be looking for? I'll see what the S3 setup is, although a deer might've loosened mine!
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Anyone got any pics of the clips we should be looking for? I'll see what the S3 setup is, although a deer might've loosened mine!
I meant to post the link to this ShopDAP video a while ago, but forgot! 🙄
https://youtu.be/OWZuAx7tA8w
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Anyone got any pics of the clips we should be looking for? I'll see what the S3 setup is, although a deer might've loosened mine!
I meant to post the link to this ShopDAP video a while ago, but forgot! 🙄
https://youtu.be/OWZuAx7tA8w
Very handy, thanks. Hoping to get my S3 back in the condition it was in before Bambi ran into it at 70mph, next weekend. Its currently getting fixed.
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Hoping to get my S3 back in the condition it was in before Bambi ran into it at 70mph, next weekend. It’s currently getting fixed.
Have you got a loan car whilst they fix up the Audi’s nose?
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Hoping to get my S3 back in the condition it was in before Bambi ran into it at 70mph, next weekend. It’s currently getting fixed.
Have you got a loan car whilst they fix up the Audi’s nose?
Yes, BMW dealership bodyshop (best reputation in the area and I've used them twice before),but their courtesy car is a Hyundai i20 1.0 3-cyl. It is by far the worst car I have driven in the last 20 years.
Unless they have parts sourcing issues,I'm expecting it back next Friday. 27 hours labour job and they do approx 3 hours work per day on each car.
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Oh dear.
Hopefully the S3 is back pretty sharpish.
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Oh dear.
Hopefully the S3 is back pretty sharpish.
Hopefully,the i20 makes a Ford Fiesta eco-boom seem like a Rolls Royce in comparison, and there is what looks like arterial spray on the cream roof lining, so someone may have been murdered in the car previously. Or maybe they slashed their wrists after driving it a short while.
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Had a thoroughly sh!tty experience with my S3 repairs. Gave them a nice review in a few places- one to avoid in future
Matt Aisbitt review.
.https://www.google.com/search?q=vertu+accident+repair+centre+sunderland+reviews&oq=vertu+bodyshop&gs_lcrp=EgZjaHJvbWUqBggAEEUYOzIGCAAQRRg7Mg0IARAuGK8BGMcBGIAEMgYIAhBFGDkyDQgDEC4YrwEYxwEYgAQyDQgEEC4YrwEYxwEYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyBwgIEAAYgAQyCAgJEAAYFhgeMggIChAAGBYYHjIICAsQABgWGB4yCAgMEAAYFhgeMggIDRAAGBYYHjIICA4QABgWGB7SAQg1ODI1ajBqOagCALACAA&client=ms-android-samsung-ss&sourceid=chrome-mobile&ie=UTF-8&chrome_dse_attribution=1&si=ACFMAn_5YhX2dOceTCwZxHCeJqGNuOFhwX-9H_gimEclCQBGNIM_2iZ-zeYfTEgV4rgf8rv9d7mu7s2K3R99jfyF_161M8OiMzQpzXAS7CQBoc8iWGtvRzJ0t26wcV9ShzSnHNvsTBj_Wd6Oj-QTfMDTfdUColqYFnP-HBkfQSI0JFtBAi1TS74%3D&ictx=1&ved=2ahUKEwiYq9Kwyp2AAxXZRkEAHep2CT0QyNoBKAF6BAgREAg (https://www.google.com/search?q=vertu+accident+repair+centre+sunderland+reviews&oq=vertu+bodyshop&gs_lcrp=EgZjaHJvbWUqBggAEEUYOzIGCAAQRRg7Mg0IARAuGK8BGMcBGIAEMgYIAhBFGDkyDQgDEC4YrwEYxwEYgAQyDQgEEC4YrwEYxwEYgAQyBwgFEAAYgAQyBwgGEAAYgAQyBwgHEAAYgAQyBwgIEAAYgAQyCAgJEAAYFhgeMggIChAAGBYYHjIICAsQABgWGB4yCAgMEAAYFhgeMggIDRAAGBYYHjIICA4QABgWGB7SAQg1ODI1ajBqOagCALACAA&client=ms-android-samsung-ss&sourceid=chrome-mobile&ie=UTF-8&chrome_dse_attribution=1&si=ACFMAn_5YhX2dOceTCwZxHCeJqGNuOFhwX-9H_gimEclCQBGNIM_2iZ-zeYfTEgV4rgf8rv9d7mu7s2K3R99jfyF_161M8OiMzQpzXAS7CQBoc8iWGtvRzJ0t26wcV9ShzSnHNvsTBj_Wd6Oj-QTfMDTfdUColqYFnP-HBkfQSI0JFtBAi1TS74%3D&ictx=1&ved=2ahUKEwiYq9Kwyp2AAxXZRkEAHep2CT0QyNoBKAF6BAgREAg)
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Seems like Google reviews may not be that impartial seeing as the review still isn't visible to anyone but me (I can't see it in incognito mode) 2 days after posting.
Here's the text from the Trustpilot review:-
4th time lucky for repair?
After a deer ran out in front of of my 4 week old car on the motorway, there was only 1 place I wanted to take it (against my insurance company's wishes) - Vertu, Boldon. This place used to be great when I last needed a bodyshop in 2012.
The front bumper, grille, radiator and other sensors needed replacing, with a bonnet respray.
They were quick to get me in and provide a courtesy car. 2 weeks later I had my "new" car back. Before I drove it home, the bonnet alignment seemed off, it went back in for "adjustment" and I drove home. Next day, a car wash and close examination showed lots of overspray around bonnet edges, milky white lines in the lacquer coat, hologram/mechanical swirl marks in around 15 locations on the car bodywork (the bodywork other than the front end had been immaculate, with 2 coats of ceramic sealant).
The bonnet alignment had been a bodge with some rubber stoppers at the extremes of adjustment, but it could still be seen that the bonnet was misaligned when gaps between the adjoining panels were compared.
Andy, the bodyshop manager came out to see the car, with a colleague and agreed with the issues raised. They took the car again and brought it back "fixed". The bonnet had now been properly aligned, over half of the holograms were gone, and the bonnet overspray had been smoothed down slightly.
Still not looking "like new", so they took it again. All but 1 hologram now gone and overspray still visible when brought back, along with a clearly defined masking line where further rub down had taken place.
4th time, it was agreed (after 10 mins of discussion to try and dissuade me from asking for more remedial works) that a respray of the lacquer coat on the bonnet would be done. After the 4th time, the paintwork was finally as per expectations, but I need to reapply my ceramic coat.
2 days later I noticed a sharp nick on the edging bezel of my dashboard, which I'm convinced is from Andy's colleagues clipboard he had with him at every visit, and rested on the dashboard. I haven't had a front seat passenger since before the repair, and it wasn't there then. I have contacted the bodyshop and Andy by mobile and I'm just being ghosted.
The 3 sets of correctional work after the initial attempt demonstrate that not only was the standard of work quite low, the QC inspection afterwards is poor too.
The discussions seemed a little strained at times, but always polite, that's the only positive I can get from this experience.
(https://i.ibb.co/VH8F8yv/20230718-153123.jpg) (https://ibb.co/yhJzJT8)
(https://i.ibb.co/SXHvpf8/20230705-093526.jpg) (https://ibb.co/gMQgC4p)
(https://i.ibb.co/RTHwDC5/20230705-093123.jpg) (https://ibb.co/b5d9Krf)
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Sorry to read and see this. My experience is that sadly bodyshops are not what they use to be. They basically chuck oout repairs as 80% of people don't care if its not right as its just a lease car transport. I had similar experience with SG Petch bodyshop a few years back. Due to a family members illness issues at the time I really didnt need the extra hassle so gave up with them after similar amount of attemps and sold the car.
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Sorry to read and see this. My experience is that sadly bodyshops are not what they use to be. They basically chuck oout repairs as 80% of people don't care if its not right as its just a lease car transport. I had similar experience with SG Petch bodyshop a few years back. Due to a family members illness issues at the time I really didnt need the extra hassle so gave up with them after similar amount of attemps and sold the car.
Apart from the dash piece, all is right again, I would've thought the bonnet respray would be the simplest part if the overall work, sadly not.
Not sure where I'd go if I was in need of future body works. When this site was Peter Coopers owned, they were great.
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You’d think a repair to a virtually brand new car would be such a simple thing. What a faff.
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You’d think a repair to a virtually brand new car would be such a simple thing. What a faff.
Total faff. Absolute bunch of jokers. To top it all off, the one headlight they replaced had a manufacturing defect (internally contaminated lens) that they didn't spot before fitting, so the local Lookers is going to replace under warranty - that was another battle...
Got on to them about the headlight, they said as it's fitted, it's now a warranty issue, and as they're an Audi approved bodyshop, but not an Audi dealership, they can't do warranty work, nor get it sanctioned - have to go to a main dealer. I can see the logic in that. They called ahead to Lookers dealership to explain the situation.
When I get there, I point out the 2 circular marks and its agreed that its internal, therefore on the sealed unit, it is a manufacturing defect, no other way it could get there.
I get home and I get a call from a service centre receptionist to tell me its a fitment error and go back to the repairer. I asked if the person that made the decision is the guy that looked at the headlight - it was not. The decision maker is the deputy warranty manager and he's unavailable.
I rang up Audi UK to explain the situation and get through to an Indian call centre. I explain the situation and she denies Vertu is an authorised repairer. I tell her that I have a certificate of authenticity for my repairs issued by Audi UK themselves - how could I have that unless the repairer is authorised by Audi UK. Clearly not on her script, she doesn't understand that you can have Audi approved bodyshops that aren't in the Audi dealership network, and that those repairers can't do warranty. She said I was wrong, and we went around and around 3 times over 20 mins, with me on hold for much of it. I asked to speak to someone senior and was refused. I asked again and was put on hold. 20 mins later she came back (probably hoping I'd hang up), talked over me for 5 mins and when I could get a word in, I said I'd escalate my experience to Audi UK and she hung up.
I sent a carefully worded email to Audi UK to say that the call centre operative didn't understand the situation and laid all the facts of the situation out.
I copied in the Lookers warranty manager. 5 mins later I get a call from him to say he'll submit the warranty claim, I need to just get it booked in.
Had a call from the same call centre operative a week later. Not giving me a chance to talk, she tells me how I'm wrong about all my assumptions and that Audi can't help me with an unauthorised repair. When she finally stops for breath after 5 minutes of talking, I tell her it is a warranty issue, and my local dealership will deal with it.
She asked if the issue is resolved to my satisfaction. I replied, "with absolutely no help from you, I have confirmation that I will get the issue resolved".
She asked if there was anything else and I told her that she had been incredibly rude and misinformed throughout, and that I would be reporting her conduct. How I stayed composed throughout that, I'll never know. Awaiting my Lookers appointment in September.
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Bloody hell.
I’d like to say that’s an unbelievable situation but alas I’d imagine not.
British corporate “service”.
I did mean to ask you the other day when you posted up that you’d had a long frustrating call with Audi what it was about in another thread but must’ve got waylaid and didn’t get round to it. Now I know. :shocked:
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My only experience of Audi "customer service" is when my sister in law wanted to buy an A1. I went to my local dealer and asked them to book us an appointment to speak to their sales people (SIL would need to travel up) and to send me a brochure in the meantime.
No problem she said and took all my details.
Never heard from them again. Sounds like I got lucky. :grin:
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My only experience of Audi "customer service" is when my sister in law wanted to buy an A1. I went to my local dealer and asked them to book us an appointment to speak to their sales people (SIL would need to travel up) and to send me a brochure in the meantime.
No problem she said and took all my details.
Never heard from them again. Sounds like I got lucky. :grin:
I don't think Audi customer service is any better or worse than any other in the VAG group, or a fair few others (Honda are awful too). There's never a decision maker at the end of the phone, just a call centre operative that knows jack sh!t about the cars and any technical aspects. They act on what the dealership tells them, nothing more or less than that. Some dealerships are averse to doing non-mechanical warranty repairs, especially if you didn't get the car from them - Lookers in Newcastle or Silverlink are like that- wouldn't historically go near whiteworm wheel claims for me with previous Golfs.
If I hadn't copied the dealership in on my email, they wouldn't have come back to me. Trouble is, Lookers have a monopoly on VW and Audi dealerships in the North East. My nearest VW or Audi dealership that isn't Lookers is at York (JCT600, same group I got my S3 from).
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My only experience of Audi "customer service" is when my sister in law wanted to buy an A1. I went to my local dealer and asked them to book us an appointment to speak to their sales people (SIL would need to travel up) and to send me a brochure in the meantime.
No problem she said and took all my details.
Never heard from them again. Sounds like I got lucky. :grin:
I don't think Audi customer service is any better or worse than any other in the VAG group, or a fair few others (Honda are awful too). There's never a decision maker at the end of the phone, just a call centre operative that knows jack sh!t about the cars and any technical aspects. They act on what the dealership tells them, nothing more or less than that. Some dealerships are averse to doing non-mechanical warranty repairs, especially if you didn't get the car from them - Lookers in Newcastle or Silverlink are like that- wouldn't historically go near whiteworm wheel claims for me with previous Golfs.
If I hadn't copied the dealership in on my email, they wouldn't have come back to me. Trouble is, Lookers have a monopoly on VW and Audi dealerships in the North East. My nearest VW or Audi dealership that isn't Lookers is at York (JCT600, same group I got my S3 from).
The service you receive these days is simply down to the quality and professionalism of person in front of you, sometimes its off the scale, they cannot do enough for you and do everything that's expected and then you get the person who really does not care, reads from scripts in monotone voice and has absolutely no desire to stray from it, and so is not listening to our well thought out and constructed logic, that if took one moment to listen to everything would be resolved to everyone benefit usually.
Its every industry where there is so much scale that if you fail at first point of contact you will be bounced around from one overly busy person to another until finally you find the rare diamond who has taken time to truly understand the issue and once on right path its usually resolved pretty quickly.
For every poor experience with same company, can counter with a great one, and vice versa, it truly is a people thing and not a company thing, even in my company, you navigate certain colleagues, which is not right, but if want something done right you get to know the folk who can and who cannot.
The only company that ever beat me though was Apple, really went down the rabbit hole with their CS, and in the end after months of back and forth, gave up, as you just have to sometimes for own sanity.