GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: agentutah on 12 May 2021, 19:46
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Hi all,
Had gtd serviced 2 weeks ago, but since this I have noticed a brake squeak on the vehicle so called up few days ago to get booked back for inspection tomorrow, just got the online check-in and it suggests an £85 charge which was not communicated to me during the phone booking. I've had various warranty checks done on this and previous vehicles and never seen such charges. Anyone else experienced this please? I'm now a little reluctant to drop it off tomorrow! The pads were 30% worn on an almost 2 year old gtd coming up to 20k but the brake squeaking issue was not there before.
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I’ve seen that often with cars out of the original manufacture warranty, but with a third party extended warranty. Diagnostic fees aren’t often included with this type of warranty.
I don’t think I’ve ever heard of a charge for a car still in it’s original warranty period though, so I would question that before proceeding in case it’s an error.
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I was also advised that if it does not transpire to be a warranty claim then... the charge would be applied!
Mine was £60 though and as the claims were valid it was not charged.
Mine was also in the original 3 years, not on VAG extended by one year so.
I will be doing the same for another couple of bits in the short term.
Usual shrinkage of the under bonnet heat shield, AC not working, squeaking R/H front strut and another go at my drivers thigh support disintegrating, so far!
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Quite common...
If vw offer to pay for the warranty work they pay the dealer for diagnostic time. If vw don't pay, you pay.
Not everywhere does it, but I've seen the same from BMW as well...
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I've had this before but I'm quite the expert at kicking up a fuss in a showroom...
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Dealer confired this morning there will be no charge for the investigation work because vehicle is still in its warranty period.
The system is set with prices for all allocted hours, so thats why it shows £85 as that is the standard diagnostic time, outside the warranty period.
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£252 quoted to apply some copper grease to the pads, I kindly declined this for now...
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Wow :grin:. I'll do it for £250
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Yeah that's what I thought :grin:
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Bit late to the party on this one, but...
I have owned most major brands of cars including “prestige “ such as BMW, Mercedes etc and more mundane brands such as Skoda. My Golf GTI is still under three years old but the issues I have raised under warranty have been dismissed or not answered, and quite honestly the worst customer service I have experienced. I really like the car, but the attitude of VW in terms of after sales is really poor so this will be my last VW. So your experiences do not surprise me.
And the best for warranty issues and customer service? Skoda.
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I'd suggest that like any brand that's entirely based on the dealership itself.
Some are much better at using the right words to describe problems in order to get vw to authorise warranty work.
Of course, it might also depend on what you perceived as a warranty issue.
What exactly did you try to get?
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My positive experiences of Skoda are based on different dealers in very different locations (Scotland and South of England).
The VW issues were firstly software - the We Connect App. I drove from Scotland to England and it didn’t record the journey. I booked the car into a different branch of the VW main dealer from which I had purchased the car (6 month old ex demonstrator) to look at it. I was greeted with “why didn’t you take it back to where you bought it?” Hardly encouraging as this VW dealer was part of the same group, i.e. same ownership. Having got past this and they started to look at it, they then inferred that I must have retrofitted the We Connect software and therefore it was not covered under warranty. No, I replied it was on the car when it was sold to me. Reluctantly they got a Tech to look at it, he connected a laptop and upgraded the software. The details of the Scotland trip remain lost.
The other issue has been the diamond cut alloys. I knew one had been refurbished when I bought the car but after a year of ownership and more understanding via this forum and great help from forum members I could see two wheels had been refurbished. Poorly.
Both started to deteriorate in appearance. I was fobbed off during the Covid lockdowns (the only person who could check the wheels was permanently on furlough). I’ll skip the rest but they refused to do anything other than offer a second cheap refurb “at cost”with a 3 month warranty. I declined.
Maybe I have been unlucky with the dealership group I purchased from and in another part of the country VW are fine. But I don’t intend finding out!
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I have always bought the car I want without giving a thought to customer service.
I doubt there are major differences between the major manufacturers, they all work with the same incentives.
I had BMWs before my current golf, i had moderately poor service from one dealership on 1 occasion, began using a one man independent and never looked back.
And there are big differences between the attitude and service given by one dealership and the next.
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It my mere 35 years of car "ownership" (most actually were leases) I've had all sorts of marques at intervals of 3 years.... and I can honestly say that every single one has been a tale of sub par main dealer events.
Not one has been perfect, the best seems to be my current VW main dealer and even they can be dissapointing at times.
They are nothing like as bad as the worst though and far better than my recent experience with BMW (well Mini) either, who I rate as the most shocking price gouging I have seen in 35 years.
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I have always bought the car I want without giving a thought to customer service.
I doubt there are major differences between the major manufacturers, they all work with the same incentives.
I had BMWs before my current golf, i had moderately poor service from one dealership on 1 occasion, began using a one man independent and never looked back.
And there are big differences between the attitude and service given by one dealership and the next.
Totally agree. I had a Land Rover once, after 3 years of main dealer excess went Independent for the next 5 years and had excellent service at competitive prices.