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Model specific boards => Golf mk7 => Topic started by: gjweston on 02 February 2020, 17:34

Title: Golf digital service history
Post by: gjweston on 02 February 2020, 17:34: Hi everyone,
I wonder if someone can help me I'm in the process of selling my 18 plate Golf R. I was checking the books and realized there is no service book I queried it with the VW dealer I bought it from and they confirmed it's now digital.
Can anyone tell me how I get a print out for a prospective buyer please I can get a really basic history on the phone app. The dealer said you just log on but a Google yields nothing. The VW site doesn't help either.

Thanks in advance
Title: Re: Golf digital service history
Post by: barrym381 on 02 February 2020, 17:36: Ask the dealer to print a copy off :smiley:
Title: Re: Golf digital service history
Post by: Vwjap on 02 February 2020, 17:44: Isn’t it on the my vw app?
Title: Re: Golf digital service history
Post by: Watts on 02 February 2020, 18:12: Surely you have the receipts from when it's been serviced?
Title: Re: Golf digital service history
Post by: jv on 02 February 2020, 18:40: Sounds like the OP had received the usual level of dealer nonsense.

Explained here:
https://vindisgroup.com/service/vw/digital-service-schedule
Title: Re: Golf digital service history
Post by: mcmaddy on 02 February 2020, 19:18: Quote from: Vwjap on 02 February 2020, 17:44
Isn’t it on the my vw app?
All the app says it's been serviced with very limited information.
Title: Re: Golf digital service history
Post by: AGB on 02 February 2020, 22:15: Quote from: gjweston on 02 February 2020, 17:34
Hi everyone,
I wonder if someone can help me I'm in the process of selling my 18 plate Golf R. I was checking the books and realized there is no service book I queried it with the VW dealer I bought it from and they confirmed it's now digital.
Can anyone tell me how I get a print out for a prospective buyer please I can get a really basic history on the phone app. The dealer said you just log on but a Google yields nothing. The VW site doesn't help either.

Thanks in advance

Ask the dealer to PDF and email a copy to you. The buyer is also able to request this from any VW dealership as no personal information is attached to the record, it follows the car.
Title: Re: Golf digital service history
Post by: gjweston on 03 February 2020, 07:51: Hi everyone,
thanks for the replies.

Too be honest the dealer is an absolute nightmare. I called them on the Friday and they told me I had to pop in to get some sort of code. Drove 15 miles to them on Saturday morning to be told no you just logon to site.

I have emailed VW direct, the dealer was utterly useless I bought the car and noticed all the books were missing took me a month to get replacements, they are even on the VW checklist for their used cars.

I will email them and get copies of the servicing, I wont hold my breath.

thanks again
Title: Re: Golf digital service history
Post by: BobbyT on 03 February 2020, 08:21: I've just had my second service at Bath VW, I received a print out with my bill which showed the first and second service on it. The dealer should be able to print it off for you. :undecided:
Title: Re: Golf digital service history
Post by: gjweston on 03 February 2020, 08:51: Hi,
interesting just got off the phone from VW who didn't help much they don't hold the information. Which goes against the website info.

Spoke to dealer and if I take my V5 in they will print the service history off so that sounds like a result.

Thanks again all
Title: Re: Golf digital service history
Post by: Catnapper on 03 February 2020, 10:25: I knew about this when I bought mine so asked for a service book.
Full booklet duly arrived.
Dealer has no problem stamping it up either.
Title: Re: Golf digital service history
Post by: gjweston on 03 February 2020, 12:57: Yes the online info is utterly useless. Mine lists 3 events repair event , warranty event and service event. With dates nothing about service level etc.

It's curious though I bought it with 7k on the clock so it should have had a service / oil change prior to me buying it at 15 months old that's not shown. I will pop into tomorrow and get the print outs.