GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: buddfridge on 28 January 2020, 15:00
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I have another vehicle coming up to three years old, it had a brake line recall between Christmas and new year, went in to the dealership, they removed the affected brake pipes only to find the replacements do not fit, over four weeks later and no further forward, the brake pipes provided are the right part but do not fit and the manufactures had no idea the new replacement pipes were unsuitable. The dealership and manufactures can not tell me how long it will take to resolve the issues.
Any advice welcome.
oh and the vehicle is in the dealership with no brake pipes just waiting.
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I have another vehicle coming up to three years old, it had a brake line recall between Christmas and new year, went in to the dealership, they removed the affected brake pipes only to find the replacements do not fit, over four weeks later and no further forward, the brake pipes provided are the right part but do not fit and the manufactures had no idea the new replacement pipes were unsuitable. The dealership and manufactures can not tell me how long it will take to resolve the issues.
Any advice welcome.
Over 4 weeks!!! I hope you've got a nice loaner from them otherwise where's the incentive for them to be on the hurry up?!?!? :shocked:
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yes got a vehicle but its not like for like. its a van and not being the same is causing issues.
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So this isn't on your Mk7 GTI? Think your post might get moved :grin:
There is a general discussion board for non-Golf related chat.
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yeah I am desperate.
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So this isn't on your Mk7 GTI? Think your post might get moved :grin:
There is a general discussion board for non-Golf related chat.
LOL :grin: I hope it's a van you are having the problem with? If I took a GTI in for work and they gave me a van I think I'd end up getting arrested!!! :angry:
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how can this be on such a popular car?
I would contact VW UK customer servicer ASAP
I have another vehicle coming up to three years old, it had a brake line recall between Christmas and new year, went in to the dealership, they removed the affected brake pipes only to find the replacements do not fit, over four weeks later and no further forward, the brake pipes provided are the right part but do not fit and the manufactures had no idea the new replacement pipes were unsuitable. The dealership and manufactures can not tell me how long it will take to resolve the issues.
Any advice welcome.
oh and the vehicle is in the dealership with no brake pipes just waiting.
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how can this be on such a popular car?
I would contact VW UK customer servicer ASAP
We are suspecting the issue is with a van, not his GTI..... but it hasn't been conformed yet? :whistle:
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Think from the title and one of the OP's replies it is his van that's the issue.
OP I would basically get in touch with V UK as the replacement vehicle is obviously the cause of the issue for you for it's intended purposes. I would make a point that it is effecting your business etc and see how that goes to get a better replacement until yours is fixed.
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I have another vehicle coming up to three years old, it had a brake line recall between Christmas and new year, went in to the dealership, they removed the affected brake pipes only to find the replacements do not fit, over four weeks later and no further forward, the brake pipes provided are the right part but do not fit and the manufactures had no idea the new replacement pipes were unsuitable. The dealership and manufactures can not tell me how long it will take to resolve the issues.
Any advice welcome.
oh and the vehicle is in the dealership with no brake pipes just waiting.
Depressing reading and must be incredibly frustrating.
I’m assuming you bought the vehicle new?
It seems like the factory must’ve fitted wrong components at assembly maybe? That’s not impossible with so much platform sharing in vehicles.
Aside from keeping on at both the dealer and manufacturer, possibly publicly if they have social media outlets as they won’t like the embarrassment of that, the only real recourse would be speaking to a solicitor or citizens advice. Sometimes your only option is to make a real nuisance of yourself even if you’re reluctant to ruin a good relationship with the dealer.
The manufacturer needs to be more proactive here and send one of their trouble shooting techs down from head office to investigate.
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Peugeot not vw, and yes its a van, sorry for the confusion but I didn't really want to name and shame, no further forward neither dealership or manufacturer have a fix for the problem,the old pipes were ripped off and destroyed so can't be re fit, its very frustrating as its almost five weeks with no end date.
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In the old days there would have been a guy in the shop, together with the necessary equipment, to hand bend pipes to fit. Hope you get sorted soon!
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Peugeot not vw, and yes its a van, sorry for the confusion but I didn't really want to name and shame, no further forward neither dealership or manufacturer have a fix for the problem,the old pipes were ripped off and destroyed so can't be re fit, its very frustrating as its almost five weeks with no end date.
Ah ok. Can they not get some custom ones made up locally?
Still should provide you with a better replacement in the meantime.
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Peugeot not vw, and yes its a van, sorry for the confusion but I didn't really want to name and shame, no further forward neither dealership or manufacturer have a fix for the problem,the old pipes were ripped off and destroyed so can't be re fit, its very frustrating as its almost five weeks with no end date.
So you posted in the mk7 section about your Peugeot van because you happen to own a GTI? :grin:
Does anyone know anything about Neff washing machines, I'm having issues with mine? :laugh: :laugh: :laugh:
Sorry just messing.... but that'll teach you for buying a Peugeot!! :whistle:
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Yeah I am sorry about that but I was wanting advice on the best way to deal with things in the slim hope some body might know the best course of action. this forum does have some wise old heads, hence the post.
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Yeah I am sorry about that but I was wanting advice on the best way to deal with things in the slim hope some body might know the best course of action. this forum does have some wise old heads, hence the post.
Certainly wiser heads than Peugeot have on the payroll by the sounds of it!!! :laugh:
I've never had any dealing with them personally but I think you really need to be getting on to them more than you have so far, the treatment and lack of solutions after 5 weeks is beyond a joke!!