GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: buddfridge on 27 December 2019, 20:06
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
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£499 sounds too much for a VW service plan. The standard VW service plan for cars under 1 year old currently costs £296.82 as an up front payment, or the cost can be spread over 18 months (monthly payment of 16.49). It covers the first two services. VW often run a promotion on the service plan for customers PCP’ing with VWFS; they’re currently offering the two year service plan for £199 for PCP customers. If you have a service plan, you should have some form of document outlining what it includes, and if you pay monthly, you receive a monthly invoice from VWFS. Could you have possibly bought a dealers own equivalent of VW’s service plan that might cover, say, the first three services - hence the higher price than VW’s price for their standard two service offering.
The ‘tlc’ (package) that you were sold sounds more likely to be one of some those overpriced ‘extras’ that the dealer makes a healthy profit on (e.g. paint work protection, alloy wheel and tyre insurance, scratch and ding insurance). When I bought my last car, the dealer tried to sneak Lifeshine paintwork protection into the deal for some stupid price without telling me - cant remember the exact price, but it was somewhere between £300-£400 pounds. I politely told them where they could stick their Lifeshine paintwork protection! :grin:.
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Think I remember my sales guy trying sell me something similar. Gap insurance, alloy wheel and tyre insurance and autoguard paint protection. £800 worth of products for a one time, special offer, never to be had again deal that will only cost me £499 or £15 a month over the term of the PCP. Care free motoring for the 3 years of my ownership :sick:
I politely told him where to stick his deal :whistle:
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Thanks, I have nothing written but I have been on the online vw service plan page put in the cars registration number and it come up as having a service plan, I think I also took out their gap cover that might be the £499 but it does say tlc.
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Here is the sentence.
Your vehicle currently has an existing Volkswagen Service Plan. Please contact your local retailer for more information.
Local dealer says its not showing.
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Thanks, I have nothing written but I have been on the online vw service plan page put in the cars registration number and it come up as having a service plan, I think I also took out their gap cover that might be the £499 but it does say tlc.
£499 was the price i was quoted for their GAP insurance & paint protection but I don’t remember seeing TIC on the invoice, the service plan was separate on the invoice
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Here is the sentence.
Your vehicle currently has an existing Volkswagen Service Plan. Please contact your local retailer for more information.
Local dealer says its not showing.
Sounds like you have a service plan to me, take a screen shot or print out & present it to the dealer
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It's one of VW's favourite lines that from my experience. The t'old 'computer says no' line. I had to prove to them my car had the extended 5 year warranty by showing them the sales invoice from when the car was purchased just recently when I was having an issue with my key fob. Keep a record of EVERYTHING in a folder would be my advice, every receipt, invoice, the lot.
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It's one of VW's favourite lines that from my experience. The t'old 'computer says no' line. I had to prove to them my car had the extended 5 year warranty by showing them the sales invoice from when the car was purchased just recently when I was having an issue with my key fob. Keep a record of EVERYTHING in a folder would be my advice, every receipt, invoice, the lot.
That sounds about right, the good news is after searching high and low, I have found my confirmation letter from VW for the service plan, oh and I also discovered that the TLC is total loss cover (gap insurance) from VW too, so all should be good.
Thanks all.
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
You paid £500 for something when you bought the car and don’t know what or have any paperwork for it. Wow.
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
You paid £500 for something when you bought the car and don’t know what or have any paperwork for it. Wow.
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I knew I had taken gap insurance, the confusing thing was I also knew I had taken the service plan, but thats not on the sales invoice and at the time of posting I did not have the the confirmation letter, my wife has a mini its service plan is called the TLC, so I could not remember the price I had paid for the gap insurance from VW( £499) and was thinking the TLC on the invoice might be covering both, as it happens they have just had my eyes out with the gap insurance.
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Yes, GAP insurance bought from the dealer is horrendously expensive! The supplying GAP insurer’s price to VW would be significantly lower than £499, but VW are just plain greedy and apply a massive commission mark up to their supplying insurer’s price which is their profit margin. If VW were forced to show how much of the £499 was for the GAP cover and how much was their profit, I very much doubt you would have bought it. Chances are the VW product is a ‘return to invoice’ product rather than Vehicle Replacement cover, so not as good as some other GAP products available elsewhere.
Hindsight’s a wonderful thing, but as with normal car insurance, always shop around when buying GAP. There are lots of alternative suppliers out their offering the same, or better product at a significantly lower cost.
As @Toppy has said, provide a screen print to the dealer as evidence that you have a service plan, and always keep copies of all financial documentation relating to your car throughout your period of ownership in case you need it in future. I was in the position where I needed my purchase information some months after I bought my current car, and it proved invaluable in discussions with the dealer.
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My GAP insurance was £149 for 2 years cover.
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
You paid £500 for something when you bought the car and don’t know what or have any paperwork for it. Wow.
I think you will find that the OP has the necessary documentation as they stated that they found it after searching high and low. I can think of many a sole that has been in that position of misplacing something of importance, including myself, and finding it later. I put it down to being a human being... :wink:
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
You paid £500 for something when you bought the car and don’t know what or have any paperwork for it. Wow.
I think you will find that the OP has the necessary documentation as they stated that they found it after searching high and low. I can think of many a sole that has been in that position of misplacing something of importance, including myself, and finding it later. I put it down to being a human being... :wink:
Yes, just a strange thing to post on here without checking first what you actually have. But then the OP has paid £500 for GAP insurance so anything is possible! :shocked:
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My car is almost 1 year old, I have booked it in for the first service but they said they had no record of a service plan, I was sure i had purchased it so I looked at my sales invoice which has a tlc for £499 is this the service plan ?
You paid £500 for something when you bought the car and don’t know what or have any paperwork for it. Wow.
I think you will find that the OP has the necessary documentation as they stated that they found it after searching high and low. I can think of many a sole that has been in that position of misplacing something of importance, including myself, and finding it later. I put it down to being a human being... :wink:
Yes, just a strange thing to post on here without checking first what you actually have. But then the OP has paid £500 for GAP insurance so anything is possible! :shocked:
It's a crying shame we're not all perfect, eh?
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To be honest I would not normally spend that much on gap insurance, I have shopped around in the past but circumstances dictated it really, it was added to the pcp ( yes I know it will cost even more) because we were skint after putting down the deposit, we had more on the credit card than we liked and this was my first brand new car for years, so I (we) felt we needed some security via a gap insurance, I had a quote from elsewhere at about the £200 mark which I tried to use to get a better deal through the vw garage, the said garage put lots of doubt in my head about the quality of gap insurance I was buying, initially I turned theirs down in favour of the cheaper offer but they had made me doubt my own judgement, that with just a few pounds more each month was just enough to temp me.
Have I been wise, probably not but you live and learn.
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I would be complaining to vw finance if your salesman has scared you into buying gap insurance from him. Really boils my pi44 when salesmen know bugger all about the product they are selling and then dupe unsuspecting customers into buying a product they can get for more than half the price elsewhere.