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Model specific boards => Golf mk7 => Topic started by: roach3 on 12 December 2019, 20:12

Title: faulty satnav?
Post by: roach3 on 12 December 2019, 20:12
had my 16 plate gtd for two years with no problems however today I get this message on the navigation unit

"navigation: function is not supported"  along with the Bluetooth not working aswell.

ive tried the hold down method for 40 seconds that didn't do it,

tried searching forum but I cant find anything similar to this

any ideas?
Title: Re: faulty satnav?
Post by: fredgroves on 13 December 2019, 09:06
If it persists over night then it sounds like its gone pop.

Is it still in warranty? (3 years, 60k miles)

If so, hit the dealers.
Title: Re: faulty satnav?
Post by: Jim_mk7.5 on 13 December 2019, 15:03
If it persists over night then it sounds like its gone pop.

Is it still in warranty? (3 years, 60k miles)

If so, hit the dealers.

'16 Plate is Mar-Aug so imagine the OP's warranty will have finished.
Title: Re: faulty satnav?
Post by: Gnasher on 13 December 2019, 17:41
Just hoping the OP took out the extended warranty then - fingers crossed!!
Title: Re: faulty satnav?
Post by: dervy on 13 December 2019, 22:27
In 2016 the whole head unit packed up on my 2013 GTD, it was a month or two outside the warranty. VW Uk wanted £3500 for a replacement unit, I felt that this was completely unreasonable, as did my dealership. My argument was that it is reasonable to expect an item like an in car entertainment system to last longer than 3 years, it’s not in the same league as tyres, brakes etc. End result? New head unit, no charge. Good luck.
Title: Re: faulty satnav?
Post by: roach3 on 14 December 2019, 15:28
well ive just downloaded the latest map software onto a 32 gig sd card and it said wrong variant on the display
I don't think this is the correct software I need, The link to the download manager I used last time is now dead
this link I think had all the original software and maps. this was nowhere near 32 gig and fitted on my original vw nav sd card

although I did select the correct car and head unit from the site I think this is just map updates or maybe im getting confused
Title: Re: faulty satnav?
Post by: mcmaddy on 15 December 2019, 08:10
It's only map updates that are online and if you've got an original VW SD card then you don't have navigation pro and have picked the wrong variant to download.
Title: Re: faulty satnav?
Post by: roach3 on 20 December 2019, 21:44
thanks for the info on the maps
spoke to an independent and he said the firmware is corrupt and will need reloading
got it booked in to vw for investigation.
we will see what they come up with
Title: Re: faulty satnav?
Post by: roach3 on 10 January 2020, 02:57
well sent car into vw mentioned the firmware update
they checked and said there was none.
they said its £60 to investigate so I agreed and drove off in a t cross courtesy car.
3 hours later they rang and said it was sorted, I asked what it was and they said there was a software update lol
in other words a firmware update.
Title: Re: faulty satnav?
Post by: fredgroves on 10 January 2020, 09:00
Quality.

I hope you got your £60 back and the work not charged for?
Title: Re: faulty satnav?
Post by: dean5125 on 10 January 2020, 10:48
Quality.

I hope you got your £60 back and the work not charged for?

I bet if you get it back it's like most other companies.... they can take your money instantly but will take 7-10 working days to return it to you!! (recent run in with Amazon! :sick:)

Wow! I'm grumpy today!! :laugh:
Title: Re: faulty satnav?
Post by: mcmaddy on 10 January 2020, 16:19
Quality.

I hope you got your £60 back and the work not charged for?

I bet if you get it back it's like most other companies.... they can take your money instantly but will take 7-10 working days to return it to you!! (recent run in with Amazon! :sick:)

Wow! I'm grumpy today!! :laugh:
got my Amazon refund the same day because I asked to speak to someone important 😂
Title: Re: faulty satnav?
Post by: dean5125 on 13 January 2020, 12:04
Quality.

I hope you got your £60 back and the work not charged for?

I bet if you get it back it's like most other companies.... they can take your money instantly but will take 7-10 working days to return it to you!! (recent run in with Amazon! :sick:)

Wow! I'm grumpy today!! :laugh:
got my Amazon refund the same day because I asked to speak to someone important 😂

Got mine back same day too..... but only because I took it as amazon credit!!

On the plus side it was returned xmas presents that we brought from else where in the end and I forgot all about it until last week so I now have an untraceable £200 from the missus for Dean goodies!! :laugh: :laugh: :laugh: