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Model specific boards => Golf mk7 => Topic started by: GTI2016 on 25 October 2019, 19:25

Title: GTI - Replacement Water pump/Thermostat
Post by: GTI2016 on 25 October 2019, 19:25
Hi All,

My GTi has a coolant leak from the thermostat/water pump housing. I understand its a common problem ...

Just wondering what a fair price is to have this replaced?

I've been quoted £750.

Any thoughts would be greatly appreciated.

Thanks
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Ryan90GTI on 26 October 2019, 00:37
Out of warranty, I'm guessing?
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Philip on 26 October 2019, 01:02
Age of car? 2013, fair chance the water pump is end of life, 2019 warranty claim.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Carbon VW on 26 October 2019, 09:15
This happened my 2013 GTi last year. Thermostat housing leaking. Was €1000 from dealer but with VW goodwill due to a lot of complaining I paid €500.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: clubsport on 26 October 2019, 12:05
If you have a full VW service history, there is a good chance you may be able to push for some goodwill on the repair.
VW are aware this is a problem, as in, this has happened before, they don't hold their hands up straight away.

I had mine done at the same time as a service and paid around 1/3rd of your quote.

I was happy with that, as it was actually less than the cost of extending the warranty.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: monsta on 27 October 2019, 10:30
Had mine done last year (2013 model) and it was about £500 from an independent garage with genuine parts.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: GTI2016 on 27 October 2019, 12:51
Hi All,

Thank you for the replies.

My car is a late 2014 model and is out of warranty.

I had a 4 year VW service plan until the most recent service a couple of months ago, which was done at an independent garage. 

It sounds like I should try the goodwill route.

Do I need a bit of luck to find a good dealer who's happy to push it with VW? Or is it likely to be a standard response?

Thanks again. 
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Ginagee on 28 October 2019, 11:14
Mines an early 14 Gti PP, had same problem, cost £785 at a local garage a few months ago. It's a big fiddly job!
Once the Service plan run out, I started taking it to a local non VW garage for it's service & MOT. That, together with it being 5.5 years old at the time, didn't fill me with any confidence that VV dealer would help out as a good will gesture. Plus the car was already at the local garage, couldn't just take the biz away from them.
Earlier this year, I'd test driven an 7.5R at the dealers and got a quote for what they would give as a part Ex for mine. Turns out if you've taken it elsewhere for a service, they couldn't retail it, and thus meant the Part Ex quote was £1K less!!!!
However - Hope you do manage to get some joy with the dealer, good luck.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Jim_mk7.5 on 28 October 2019, 11:58
Turns out if you've taken it elsewhere for a service, they couldn't retail it, and thus meant the Part Ex quote was £1K less!!!!


Interesting to hear. Tried to book mine in for its first service earlier this year and realised as it's a leased company car, it had the maintenance plan. Leaseplan would not let me get the service done at VW so it went to a small local garage. She said they no longer use main dealers for any servicing.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: mcmaddy on 28 October 2019, 17:19
What a load of nonsense. As long as genuine parts have been used and it's been serviced at the correct schedule  then a dealer should have no reason to offer 1k less on a part exchange.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: fredgroves on 28 October 2019, 17:28
What a load of nonsense. As long as genuine parts have been used and it's been serviced at the correct schedule  then a dealer should have no reason to offer 1k less on a part exchange.

They only sell Das Welt Auto and that is dependent on the service history being on VW's system.

Whilst anyone can do service work (using genuine VW parts) and not void the warranty, they can't update the VW electronic service record...

Whether you like that or not, that is how they run that scheme.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: monkeyhanger on 28 October 2019, 23:24
What a load of nonsense. As long as genuine parts have been used and it's been serviced at the correct schedule  then a dealer should have no reason to offer 1k less on a part exchange.

They only sell Das Welt Auto and that is dependent on the service history being on VW's system.

Whilst anyone can do service work (using genuine VW parts) and not void the warranty, they can't update the VW electronic service record...

Whether you like that or not, that is how they run that scheme.

I think it's got more to do with the dealership not wanting a 5.5 year old car on their forecourt and so would look to send it to auction or pass to a used car contact that deals with older cars.

Das Welt is an approved used car scheme with the dealership network. They will provide some kind of warranty with the car sale, that's at their risk/cost if the car is beyond factory warranty or will be when the new buyer has had it a year, regardless of who last serviced it.

This all electronic service record is to the detriment of the consumer, it ties them to the dealership network to dispose of the car as they essentially have no proof of a service record outside that network (harder to negotiate a private sale) - it should be illegal under consumer law not to provide a physical service record.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: mcmaddy on 29 October 2019, 06:42
Matt, I'm sure our local dealership won't entertain anything three years and over so you're spot on.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: fredgroves on 29 October 2019, 07:40
This all electronic service record is to the detriment of the consumer, it ties them to the dealership network to dispose of the car as they essentially have no proof of a service record outside that network (harder to negotiate a private sale) - it should be illegal under consumer law not to provide a physical service record.

My 7.5 GTD was one of the first without a service book. I was concerned about resale outside of the VW dealer network, so I asked for and got a service book.

Both the book and the computer are updated.

Apparently VW will give you a printout from their service system, but I wouldn't be surprised if someone wouldn't accept that or knocked down the price because of it... just because.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: monkeyhanger on 29 October 2019, 13:03
Matt, I'm sure our local dealership won't entertain anything three years and over so you're spot on.

When my Dad got his MK7 GTD in 2013, he was chopping in a 2006 GT TDI170 with 135000 miles on the clock. Mick really didn't want it. Gave my Dad £6k allowance for it and sent it straight to auction.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: simonpolly on 02 November 2019, 13:10
63 GTI PP 26,000 miles done ,just had mine changed by main dealer after EPC light coming on,quoted £984,eventually got it down to £650.Fuel pump was done about a year ago after it started leaking at 20,000 miles cost about £250.Shocking build quality on early MK7 GTI PP imo.
Title: Re: GTI - Replacement Water pump/Thermostat
Post by: Gtiless on 02 November 2019, 13:41
My pump went about 6 months or so ago- the pump was £335 from VW (couldnt seem to find anyone else who had them in stock) then about 20 quid or so for other bits (coolent etc) then my pal fitted it for me for £100.

They have modified the replacement pumps-old one was all plastic,the new ones have a steel body and impellor I think now.