GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Dre1973 on 14 September 2019, 16:17
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For the last few month I've noticed a slight grinding noise in 2nd gear when in traffic or driving around a car park at say 5-10 mph. Over the last few weeks it's got worse and I'm now getting the odd clunk when coming off the throttle in 2nd gear.
Finally got around to calling in at vw to ask a tech if this was normal as I've not had a dsg before. As soon as he heard it he said I needed to get it booked in for investigation.
VW had the car yesterday and after a test drive and a few messages back and forth with VW head office theyve told me there is a serious issue with the gearbox and they are going to need the car for a week to remedy the problem.
The senior tech believes it's the mechatronic that is at fault but vw wont allow him to progress until he does a 24 hour battery disconnect. (He doesn't think this will fix it).
Has anyone else had or noticed a similar issue and did it get fixed quickly. Car is 8 month old with 7000 miles and is the dq381 7 speed gb
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Sorry to hear. This is the first i've heard of any issues?
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Yep, I’ve got slight similar symptoms. Same car and mileage. I’ve just put it down to how the box is as it’s my first DSG.
Only notice it when pussyfooting around town!
I do hear faint clunks from 2 gear engaging just sometimes. Wouldn’t have bothered me but now interested to hear other user experiences.
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Nothing here yet, but 6 months and 3.5K miles. Hopefully, this is not a thing!
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I’ve seen two Audi a5s both months old needing new boxes due to similar issues
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I'll keep updating the thread as and when they tell me what the solution is. Not booked in until the 24th though.
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Did any of you have pedal boxes installed and does anyone think that would have an effect, i pick up my new GTI PP DSG on Sunday and i was planning on fitting my pedal box from my MK 7 manual GTI
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I gave the pedal box off my Mk7 to my son for his old Audi 1.6 so no pedalbox on my new DSG car.
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Can’t think how a pedal box would have any effect.
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Nope never had a pedal box or any other mod fitter for that matter. Totally standard which I'm glad about as I dont want them having anything to pass the blame.
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Can’t think how a pedal box would have any effect.
Nope wouldn't have any effect on it. My DSG ate itself because of a fault with reverse as it used to clunk when it first moved. New box is completely different, much smoother.
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Car went back into dealers 3 week ago for another investigation and VW has now approved the replacement of the mechatronic unit.
Its gonna be picked up on Friday and returned Monday if they cant do the job within the day.
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Thought I'd update for anybody who's interested. After several months and umpteen visits to the dealer(who has been brilliant,) I'm at a point where I'm about to reject the car.
So far its had a new mechatronic fiited the gearbox oil pump bearing replaced and then this week a new gearbox including new electronic dif and a new flywheel.
Unfortunately the noise is still there.
Has anyone else ever rejected a car and how did they get on? I've spoke to the dealer, vw uk and vw finance and they all seem to be in agreement that's I've given them enough chances to fix it but well see when it actually comes to the crunch.
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Thought I'd update for anybody who's interested. After several months and umpteen visits to the dealer(who has been brilliant,) I'm at a point where I'm about to reject the car.
So far its had a new mechatronic fiited the gearbox oil pump bearing replaced and then this week a new gearbox including new electronic dif and a new flywheel.
Unfortunately the noise is still there.
Has anyone else ever rejected a car and how did they get on? I've spoke to the dealer, vw uk and vw finance and they all seem to be in agreement that's I've given them enough chances to fix it but well see when it actually comes to the crunch.
You can’t reject a car that develops a fault 7 or 8 months into ownership. This is a warranty issue. They have to fix it or compensate you.
Sounds like they’re struggling to identify the problem, and perhaps they’ll make you a good offer for the car.
Sorry to hear, best of luck with it
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The finance company and vw uk have said I can reject the car now on the grounds they have had three attempts to fix it but I may loose some refund due to fair ware and usage. Up to 6 months they have a single attempt to fix it after 6 months is a little different but can I'm led to believe still be rejected
I've said I'm more than happy to take another car on the same deal and spec as this one.
Could be an interesting few days.
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Good luck, but there can't be too many build slots left now for Mk7 GTi's. Hopefully they won't drag their feet sorting it out.
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The finance company and vw uk have said I can reject the car now on the grounds they have had three attempts to fix it but I may loose some refund due to fair ware and usage. Up to 6 months they have a single attempt to fix it after 6 months is a little different but can I'm led to believe still be rejected
I've said I'm more than happy to take another car on the same deal and spec as this one.
Could be an interesting few days.
Wow, that’s interesting- and surprising. They’ve probably taken the view that it’s going to cost them one way or the other, so if you want to reject, they won’t contest it.
Most important thing is that they appear to be very reasonable about it. Yeah I’d get another mk7.5 quick as you can!
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Thought I'd update for anybody who's interested. After several months and umpteen visits to the dealer(who has been brilliant,) I'm at a point where I'm about to reject the car.
So far its had a new mechatronic fiited the gearbox oil pump bearing replaced and then this week a new gearbox including new electronic dif and a new flywheel.
Unfortunately the noise is still there.
Has anyone else ever rejected a car and how did they get on? I've spoke to the dealer, vw uk and vw finance and they all seem to be in agreement that's I've given them enough chances to fix it but well see when it actually comes to the crunch.
You can’t reject a car that develops a fault 7 or 8 months into ownership. This is a warranty issue. They have to fix it or compensate you.
Sounds like they’re struggling to identify the problem, and perhaps they’ll make you a good offer for the car.
Sorry to hear, best of luck with it
of course you can reject a car 7 to 8 months into ownership. The OP car hasn't just developed the fault it's been ongoing for months and the amount of parts that have been replaced will probably mean it's becoming uneconomical for VW to keep chucking money at it.
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Thought I'd update for anybody who's interested. After several months and umpteen visits to the dealer(who has been brilliant,) I'm at a point where I'm about to reject the car.
So far its had a new mechatronic fiited the gearbox oil pump bearing replaced and then this week a new gearbox including new electronic dif and a new flywheel.
Unfortunately the noise is still there.
Has anyone else ever rejected a car and how did they get on? I've spoke to the dealer, vw uk and vw finance and they all seem to be in agreement that's I've given them enough chances to fix it but well see when it actually comes to the crunch.
You can’t reject a car that develops a fault 7 or 8 months into ownership. This is a warranty issue. They have to fix it or compensate you.
Sounds like they’re struggling to identify the problem, and perhaps they’ll make you a good offer for the car.
Sorry to hear, best of luck with it
of course you can reject a car 7 to 8 months into ownership. The OP car hasn't just developed the fault it's been ongoing for months and the amount of parts that have been replaced will probably mean it's becoming uneconomical for VW to keep chucking money at it.
If they dug their heels in the onus would be on OP to prove the fault was present at purchase- and that would be very difficult
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I think thsts the problem the whole drive train has been replaced and the next thing is the engine. The car is 1 year old now but the problem started months ago. In total with other little issues it's been in the garage a total of 1 month.
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Thought I'd update for anybody who's interested. After several months and umpteen visits to the dealer(who has been brilliant,) I'm at a point where I'm about to reject the car.
So far its had a new mechatronic fiited the gearbox oil pump bearing replaced and then this week a new gearbox including new electronic dif and a new flywheel.
Unfortunately the noise is still there.
Has anyone else ever rejected a car and how did they get on? I've spoke to the dealer, vw uk and vw finance and they all seem to be in agreement that's I've given them enough chances to fix it but well see when it actually comes to the crunch.
You can’t reject a car that develops a fault 7 or 8 months into ownership. This is a warranty issue. They have to fix it or compensate you.
Sounds like they’re struggling to identify the problem, and perhaps they’ll make you a good offer for the car.
Sorry to hear, best of luck with it
of course you can reject a car 7 to 8 months into ownership. The OP car hasn't just developed the fault it's been ongoing for months and the amount of parts that have been replaced will probably mean it's becoming uneconomical for VW to keep chucking money at it.
If they dug their heels in the onus would be on OP to prove the fault was present at purchase- and that would be very difficult
the amount of paperwork alone with what's been replaced should suffice :grin:
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So after what seems like an eternity I finally hot my car replaced. Not a straight swap but close. Basically they bought my car back and cleared the outstanding finance which was probably a little more than the car was worth. They then put me in a brand new 20 plate car with all the extras I had on mine plus all the end of line upgrades they've put on the latest car. They've discounted the car to the point I'm on the same monthly payment. The only cost to me was a small cost for the santiago wheels that I'd said I was happy to have if they couldn't get another with the brescia's.
All in all I'm very happy with vw and more importantly Haysledons of Barnsley they've been great from day one. It's been a long process but now I've a car that sounds so much better.
Fingers crossed this one will be fault free.
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Result, well done and Fair-Play to dealership and VW.
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Result, well done and Fair-Play to dealership and VW.
Yeah I think so. Think the dealer went the extra mile this time.
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Really well done and quodos for persevering, esp as it is contrary to a lot of the other posts on her about VW's reluctance to carry out warranty work.
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Really well done and quodos for persevering, esp as it is contrary to a lot of the other posts on her about VW's reluctance to carry out warranty work.
bit of a difference between warranty work and full car replacement though.
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This seems all about the dealer taking back the car to sell to someone else that's unaware of the car's history.
VW being reluctant to do warranty work is a separate issue.
As UK law stands, dealerships do work for which they expect reimbursement for. If the dealership fails to get confirmation that the work will be paid for by VW UK, you ultimately have to negotiate with the supplying dealer - they sold you the car, it's up to them to fix at their own cost if VW won't reimburse.
That is the position I was in with the boot lid on my Polo. VW said they weren't paying for it and referred me back to the supplying dealership 200 miles away.
Sometimes it's worth the supplying dealership to be local, even if they can't quite match DTD prices. It's amazing how many VW issues the supplying dealership end up carrying the can for.
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I think a lot of it boils down to the relationship between dealer and VW. I was told VW dug there feet in to start with but backed down after a few choice words from the sales manager.
Luckily they were my local dealer and although I didn't use DTD I did use carwow and when asking them about DTD they did say they dont really entertain them as the profit margin is so small it's not worth the hassle unless they're stuck with a car they cant get rid of that meets the spec.