GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: kmpowell on 03 July 2019, 11:28
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Half way through my 3hr motorway journey this morning and this flashed up on the dash and the car seemingly threw itself into limp mode. I stopped and restarted which cleared it, but a mile or so back on the M40 and it did it again.
Pulled into the services and rang VW assist who say they are sending a VW technician out rather than a AA person due to the nature of the fault.
So I’m sat waiting for a VW tech to arrive and wondered if anybody here had seen/experienced this before or know what it might be? :undecided:
(https://i.postimg.cc/PxHPRyJ3/06-FE694-A-8532-4666-9154-F7-B4-CC4-D3-DDE.jpg) (https://postimg.cc/f3Hz3xxm)
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Not on my Golf, but my diesel Octy vRS went into limp mode a couple of years back. I'm sure you know the warning light covers a whole host of potential problems.
But if it's like mine was, it could be a simple sensor failure, which the VW tech could possibly replace at the roadside. An AA tech is unlikely to carry such parts and is only really able to diagnose the fault.
Fingers crossed it's nothing major and can be sorted promptly.
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Thanks Guzzle. As you say it could be one of many things. A quick Google suggests it could be one from a plethora of issues such as a faulty oil sensor right through to something as simple as it having had some bad fuel when I filled up this morning.
Fingers crossed the VW tech can sort it else I’m going to miss my young son’s end of year school play this evening. :sad:
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Thanks Guzzle. As you say it could be one of many things. A quick Google suggests it could be one from a plethora of issues such as a faulty oil sensor right through to something as simple as it having had some bad fuel when I filled up this morning.
Fingers crossed the VW tech can sort it else I’m going to miss my young son’s end of year school play this evening. :sad:
Maybe you could set off earlier ;)
Sorry to hear this has happened, hope it is sorted soon
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Diagnosed and the fault found...
(https://i.postimg.cc/3xk5jkMf/810326-BB-61-BA-43-DC-9-F9-F-A80-E43-D67563.jpg) (https://postimg.cc/21NKr8Sn)
A faulty oil pressure switch. This engine apparently has 3 oil switches, and the one that’s failed is the one not carried on the VW technician’s van.
I’ve been recovered back to my dealer and whilst on route they rang through to the dealer to make sure I have a replacement car to jump into the other end.
To be fair to VW, great service all round so far, just a shame it’s ruined the day. :sad:
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The courtesy sootchucker...
(https://i.postimg.cc/BvMSZXFq/IMG-4932.jpg) (https://postimg.cc/jWn0Zqv9)
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That looks ok to me. Could be worse.
When mine went in for its first service last week I got a bright orange 1 litre Polo. :sad:
Should take them long though to resurrect your Golf. :smiley:
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That looks ok to me. Could be worse.
It's not bad TBH (for a soot chucker). They asked me what I 'needed', so I said Golf sized, 5dr, and DSG, it could have been a lot worse. :)
The benefits of CarPlay came into force straight away as all I had to do was plug my phone in and all my destinations and music were there immedately, no need to set anything up etc.
It does baffles me how some people on here say the Leon has the same (or close) interior quality to a Golf, it really doesn't. Every piece of plastic, equipment, switch and sound is noticeably inferior.
Going to attempt to redo my long journey today, so it'll give me a chance to stretch the Leon's legs.
:)
Should take them long though to resurrect your Golf. :smiley:
Sadly they said they wouldn't even be able to look at diagnosing until tomorrow at the earliest, so I suspect work won't start on it until next week and I won't be getting it back until mid/late next week. :sad:
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Your challenge is to see how many miles you can put on the Leon in that time. :evil:
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That looks ok to me. Could be worse.
When mine went in for its first service last week I got a bright orange 1 litre Polo. :sad:
Should take them long though to resurrect your Golf. :smiley:
As lucky as orange? Mine is currently beige/brown.
"Champagne Silver", look it up. Horrible. And it's a premium paint choice! No wonder I haven't seen any
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That looks ok to me. Could be worse.
It's not bad TBH (for a soot chucker). They asked me what I 'needed', so I said Golf sized, 5dr, and DSG, it could have been a lot worse. :)
The benefits of CarPlay came into force straight away as all I had to do was plug my phone in and all my destinations and music were there immedately, no need to set anything up etc.
It does baffles me how some people on here say the Leon has the same (or close) interior quality to a Golf, it really doesn't. Every piece of plastic, equipment, switch and sound is noticeably inferior.
Going to attempt to redo my long journey today, so it'll give me a chance to stretch the Leon's legs.
:)
Should take them long though to resurrect your Golf. :smiley:
Sadly they said they wouldn't even be able to look at diagnosing until tomorrow at the earliest, so I suspect work won't start on it until next week and I won't be getting it back until mid/late next week. :sad:
once you get up to Cupra models the interior is on a par if not nicer. Certainly the interior on the Cupra R ST is much nicer than the golf.
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It does baffles me how some people on here say the Leon has the same (or close) interior quality to a Golf, it really doesn't. Every piece of plastic, equipment, switch and sound is noticeably inferior.
Agreed - the door handles are particularly nasty!
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Had the call a couple of hours ago to say the Golf was ready to be picked up. The Leon has gone back, and all in all it's a great little car, very pokey and it did good MPG.
I'm a very distrusting person of dealers, and very anally retentive when it comes to my car, so when dropping a car off to be left I always take photos of my wheels and bodywork. Some think this is over the top and not needed, but sadly today today has proved they're needed.
I rocked up, and I was given the key, told the car was parked out front. I was on cloud nine, no messing about, all sorted and ready to go, then I went out to find these...
(https://i.postimg.cc/FKrSnMnP/IMG-5021.jpg) (https://postimg.cc/fVPkVrsX)
(https://i.postimg.cc/wjcJ2qFy/IMG-5018.jpg) (https://postimg.cc/xX8cTSwn)
Both front wheels gouged. :angry:
I went back in and they immediately tried to blame the 'recovery driver', to which I politely pointed out that I was the recovery driver, as it was me who nursed the car back to the dealer. I then showed them the pictures of the wheels as per drop off, and things went very quiet. They said things like "I don't understand, the wheels wouldn't have to be removed". It's being escalated to the service manager so he can take it up with the workshop manager when he's back in tomorrow.
I've made it abundantly clear that I will not accept smart repairs, it's new wheels (and tyres if needed) only which I think is reasonable.
I am absolutely fuming. It's quite clear these have been gouged on a ramp post or something. So not only did a 5mth old car break down and leave me stranded, but now the people who are supposed to look after it do this to it. :angry:
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^ both of those tyres need replacing, the second one is the worst, but both are unsafe now.
You have to absolutely cover your arse every time your cad goes in now.
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That is horrible. You are right to be angry. Something like that shouldn’t happen, but, when it does, it should be dealt with properly, not by trying to evade responsibility. Shame on the dealer - I hope you get it sorted as you want, with new wheels and tyres. Have you told VAG about this? I’m sure the dealer would prefer them not to know!
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That is absolutely disgusting service, the person who caused the damage must have known they'd hit something. It wouldn't be so bad if they had owned up to the damage, appologised and primised to sort it out. But no, deny all knowledge, blame someone else. Shocking, makes my blood boil :angry: Name and shame the dealer
P.S. great tip on taking pics of the car before going in for work
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Had the call a couple of hours ago to say the Golf was ready to be picked up. The Leon has gone back, and all in all it's a great little car, very pokey and it did good MPG.
I'm a very distrusting person of dealers, and very anally retentive when it comes to my car, so when dropping a car off to be left I always take photos of my wheels and bodywork. Some think this is over the top and not needed, but sadly today today has proved they're needed.
I rocked up, and I was given the key, told the car was parked out front. I was on cloud nine, no messing about, all sorted and ready to go, then I went out to find these...
(https://i.postimg.cc/FKrSnMnP/IMG-5021.jpg) (https://postimg.cc/fVPkVrsX)
(https://i.postimg.cc/wjcJ2qFy/IMG-5018.jpg) (https://postimg.cc/xX8cTSwn)
Both front wheels gouged. :angry:
I went back in and they immediately tried to blame the 'recovery driver', to which I politely pointed out that I was the recovery driver, as it was me who nursed the car back to the dealer. I then showed them the pictures of the wheels as per drop off, and things went very quiet. They said things like "I don't understand, the wheels wouldn't have to be removed". It's being escalated to the service manager so he can take it up with the workshop manager when he's back in tomorrow.
I've made it abundantly clear that I will not accept smart repairs, it's new wheels (and tyres if needed) only which I think is reasonable.
I am absolutely fuming. It's quite clear these have been gouged on a ramp post or something. So not only did a 5mth old car break down and leave me stranded, but now the people who are supposed to look after it do this to it. :angry:
I’m exactly like you and would do the same. That’s quite frankly f@%#ing outrageous. I dread taking mine in for servicing/MOT. Why is there such a lack of respect for other people’s property - not just by dealers but the general public in car parks etc. You wouldn’t visit someone’s house and cut a chunk out of their lounge carpet with a Stanley knife so why should cars be treated any differently. Take them to the cleaners mate. Good luck getting it sorted. On the plus side, at least it’s a removable/replaceable part.
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HI Just read this
Very annoying the wheels are damaged. Just make sure any complaints are emailed as well phone calls into the dealers, as the dealers to have a habit of forgetting to return calls etc. It does annoy me as mentioned above when dropping off vehicles for services / MOT's etc blatant disregard for care of vehicles isn't focused on. I always try and pick my car up as soon as it is ready to avoid any issues With car park door dings and other near misses! Hope you get the wheels rectified "KM"
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That is absolutely disgusting service, the person who caused the damage must have known they'd hit something. It wouldn't be so bad if they had owned up to the damage, appologised and primised to sort it out. But no, deny all knowledge, blame someone else. Shocking, makes my blood boil :angry: Name and shame the dealer
P.S. great tip on taking pics of the car before going in for work
I always take a video of the car while it's in the dealers car park awaiting servicing. I also ask the service manager to walk around the car with me to confirm the condition of the car before it goes in for the service. Which I must say their always quite happy to do.
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Ah mate, what a nightmare! Thats not on AT ALL, well whithin your right there to demand new replacements. Really hope you can get it all sorted quickly dude.
What dealership was that? PM me if you like
Ive got to book mine in as ive noticed a metallic clonk/rattle from the rear. It had it when i picked it up (3 weeks ago) but thought it may just be something that goes away, alas, it hasnt. Your experience is not filling me with confidence sending it back to them...
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My golden rules whenever my car goes back to the dealer for servicing / repairs or warranty work;
- Take a photo of the instrumentation dials to record the mileage; there’ve been instances of customer cars being used for errands, and extended test drives by techs when there was no reason to drive the car.
- Take photos or a video of your car as evidence of its condition, tell the dealer you’ve done this and get them to agree your car’s condition. Makes it more difficult for the dealer to deny they damaged it if it picks up damage while in their custody.
- Do not let the dealer wash your car, unless you like the swirled paintwork look. Put a ‘do not wash this car’ notice in a prominent place in the car, tie a tag with a similar instruction written on it to the keys and get the service advisor to also write a ‘do not wash’ instruction on their work sheet It’s also easier to record and check the car’s condition if it’s clean, and to spot any damage when you collect it.
Overkill? Maybe, but it seems to work for me. As has been said, some dealership staff don’t appreciate some of us take pride in our cars, so they seem to think it’s OK if it picks up the odd mark or two, or the wheels get scuffed while in their custody.
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A day of two phone calls:
1. It started mid morning when the service dealer principle rang me all hugely apologetic and said he has launched an internal investigation. He has agreed to order me 2x new wheels and tyres FOC and they will be available for me to pick up in a few days. I am then able to take them or he will ask his workshop to fit them FOC and do an alignment FOC. Suffice to say I declined and I'll get my local garage to do them once they have been ceramic coated by my detailer. He said I could keep my old wheels and tyres so they will stay on whilst the new ones are at my detailer.
2. Then the icing on the cake... I took the car on the motorway for the first time today and the same fault came appeared once I hit 50mph! Furious didn't even come close to how I felt, especially as I had my kids in the car! I rang the same service manager who read out what the technician had done, and then it became clear this wasn't in line with that the VW assist man diagnosed, so it would appear they have replaced the wrong part and/or not fully gone through the sequence the VW Assist man did to find the offending item! He offered for them to look at it again, but I declined and I've booked it in with my local dealer instead who will be investigating it with all the info I have given them. It goes to them tomorrow morning 9am (great service!), and apparently I am getting a Polo DSG of some sort as a courtesy car.
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So my local dealer has confirmed the original dealer didn't follow the testing plan correctly, and the part that should have been replaced was not replaced. Should be all fixed by early next week, fingers crossed.
In the mean time, courtesy car number two. Beige (although they were at pains to tell me it was "silver" when my 5 year old boy said it was Gold brown! :grin:), DSG 1.0 Petrol...
(https://i.postimg.cc/rFLh1Bdd/IMG-5086.jpg) (https://postimg.cc/XXQc3Dk3)
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So my local dealer has confirmed the original dealer didn't follow the testing plan correctly, and the part that should have been replaced was not replaced. Should be all fixed by early next week, fingers crossed.
In the mean time, courtesy car number two. Beige (although they were at pains to tell me it was "silver" when my 5 year old boy said it was Gold brown! :grin:), DSG 1.0 Petrol...
Yes, it’s Ivory Silver. Another of those VW colours that don’t necessarily look like the colour they’re meant to be; it looks a bit ‘pensioners gold’ to me :grin:. IMO Limestone Grey is another (can look a mushroomy-beige in certain lighting conditions), and Isaac Blue can look grey in dull light.
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So my local dealer has confirmed the original dealer didn't follow the testing plan correctly, and the part that should have been replaced was not replaced. Should be all fixed by early next week, fingers crossed.
In the mean time, courtesy car number two. Beige (although they were at pains to tell me it was "silver" when my 5 year old boy said it was Gold brown! :grin:), DSG 1.0 Petrol...
Yes, it’s Ivory Silver. Another of those VW colours that don’t necessarily look like the colour they’re meant to be; it looks a bit ‘pensioners gold’ to me :grin:. IMO Limestone Grey is another (can look a mushroomy-beige in certain lighting conditions), and Isaac Blue can look grey in dull light.
Don't even bother with Champagne Silver. It's brown.
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Oh my go KM, I hope once you get your car back that will be the end of it. Sorry to hear the trouble you've been through.
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DSG 1.0 Petrol...
(https://i.postimg.cc/rFLh1Bdd/IMG-5086.jpg) (https://postimg.cc/XXQc3Dk3)
I had one of these as a loan car last week. It was surprisingly good in some areas, surprisingly bad in others. The ride, handling and general feel of the car was very much 8/10ths Golf. Very refined and comfortable. Performance was very good - pretty much the same as the Golf's 1.4TSi. But the DSG and 3-cylinder 1.0 turbo engine was not a good combination. At least the ridiculous gear selections. The DQ200 DSG would routinely lug the engine, often sitting around 1300-1600rpm, which caused terrible NVH from the 3-cyl - vibrating through the seat, pedals and all touch points. And the stop/start mechanism was appalling - causing the whole car to shake violently on both shut-down and re-start. In short, if I were to buy one of these, it would have to be a manual transmission. And stop/start would have to be permanently turned off.
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if I were to buy one of these, it would have to be a manual transmission. And stop/start would have to be permanently turned off.
Interesting thoughts and observations Splashalot.
My son has the Ibiza version of the 1.0 TSI with a manual box and the gearing on it is silly high.
In all other respects it’s a great car and I agree with you about it being 8/10ths Golf.
So much so I’d happily have a Polo GTI or Cupra Ibiza if they release the latter.
The interiors are quite similar in dimensions to a Golf and the exteriors are slightly more compact making the Golf feel a bit bulky afterwards.
I think I could forego flock lined door bins and a bit of soft touch lower dash which to some on here would be the end of the world. 90% of my driving is done in darkness anyway so I don’t think I’d notice too much!
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kmpowell I really hope this gets sorted very soon. You deserve a medal for what you’ve had to put up with in the incompetence stakes.
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Picked up the GTI yesterday, and it's good to have it back. Wimbledon VW confirmed that West London Volkswagen hadn't replaced anything or completed the proper testing plan that would have seen all the issues identified. Not only had the Oil switch failed, but another item had failed which would have also been picked up if done properly. All done under warranty, thoroughly tested and back to being as it should.
As for the Polo, I did 500 miles in it, and not once did I get the judders gearbox described above. I put that down to me being used to DSG. If you drive a DSG like you think, then you'll struggle (I know I did when I first drove one a few years ago), but if you drive a DSG as a DSG needs to be driven then it's a great box. Gaming the DSG is very rewarding, especially in such a small engine. It was a little gutless, but nippy enough to get around town. Gripes for me were the manual handbrake, it felt like going back in time and with the DSG box throws the sequence you expect right out of kilter.
Size wise, again I disagree with the comments above. It's smaller, much smaller on all levels, to the golf. The door cards are much thinner and the days is shallower, making it feel bigger inside, but it's a bit of an illusion when you actually come to put stuff in it.
A [very] small thing that made me glad I went for the 7.5 rather than wait for the 8... with the new generations of infotainment up on the dash high, the 2x vents are moved down, and no matter what position I put the vents in, when driving along the cold air simply made my hand/arm cold as it blows directly across/up/down where your hand is for the gearstick and handbrake, especially as there was no arm rest.
VW penny-pinching at it's worst however was when I was driving along and tried to use my washer jets, only for nothing to come out... I got home, checked and saw the reservoir was empty, but I didn't;'t get a warning. I checked the manual, and low & behold there's no low washer warning. :rolleyes:
All in all, great to have the Golf back.
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The low washer warning used to only be on the top end models or even part of the winter pack. Not necessarily penny pinching just model being too low down the range?
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The low washer warning used to only be on the top end models or even part of the winter pack. Not necessarily penny pinching just model being too low down the range?
Perhaps it's my misaligned expectations then. I thought a £15-20k car would have had something as basic as that? :huh:
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The low washer warning used to only be on the top end models or even part of the winter pack. Not necessarily penny pinching just model being too low down the range?
Perhaps it's my misaligned expectations then. I thought a £15-20k car would have had something as basic as that? :huh:
You don’t get a low washer fluid warning light in the Golf range below the performance models, and the cheapest Golf has a list price in excess of £19k. So anyone buying a Golf R-Line with a list price well in excess of £15-20k (R-Line costs £25,945 - £28,800, depending on engine and whether 3 or 5 door) doesn’t get this warning light, unless they spec the optional Winter Pack which is standard on performance models.
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To be fair, a Mk7 performance Golf has a LOT of tech and bells and whistles. Its easy to forget just how loaded these are until you drive something else, particularly if that thing isn't a high end model.
Within the VAG range too you will find that they deliberately don't let you even option some things. If you look at some of the options on the Arteon or the Toureg or even the A3 - those aren't available on the Golf either.
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Picked up the GTI yesterday, and it's good to have it back. Wimbledon VW confirmed that West London Volkswagen hadn't replaced anything or completed the proper testing plan that would have seen all the issues identified. Not only had the Oil switch failed, but another item had failed which would have also been picked up if done properly. All done under warranty, thoroughly tested and back to being as it should.
As for the Polo, I did 500 miles in it, and not once did I get the judders gearbox described above. I put that down to me being used to DSG. If you drive a DSG like you think, then you'll struggle (I know I did when I first drove one a few years ago), but if you drive a DSG as a DSG needs to be driven then it's a great box. Gaming the DSG is very rewarding, especially in such a small engine. It was a little gutless, but nippy enough to get around town. Gripes for me were the manual handbrake, it felt like going back in time and with the DSG box throws the sequence you expect right out of kilter.
Size wise, again I disagree with the comments above. It's smaller, much smaller on all levels, to the golf. The door cards are much thinner and the days is shallower, making it feel bigger inside, but it's a bit of an illusion when you actually come to put stuff in it.
A [very] small thing that made me glad I went for the 7.5 rather than wait for the 8... with the new generations of infotainment up on the dash high, the 2x vents are moved down, and no matter what position I put the vents in, when driving along the cold air simply made my hand/arm cold as it blows directly across/up/down where your hand is for the gearstick and handbrake, especially as there was no arm rest.
VW penny-pinching at it's worst however was when I was driving along and tried to use my washer jets, only for nothing to come out... I got home, checked and saw the reservoir was empty, but I didn't;'t get a warning. I checked the manual, and low & behold there's no low washer warning. :rolleyes:
All in all, great to have the Golf back.
Good to see it properly sorted this time round. Goes to show the vast differences in dealership experiences from franchise to franchise at times. A shame you had to go through the wringer first.
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I’ve been put in charge of my son’s Ibiza today as he has a puncture and it needs a new tyre so I dropped it in for him this morning.
I’ll get the tape measure out when I get it back and compare it with my Golf internally. The quality is obviously a step down to Polo level but space wise there feels little in it. Let’s find out!
Funnily enough with a manual gearbox I prefer a proper old fashioned handbrake too, much as I admire how well the electric one works.
However on DSG a manual handbrake must seem a bit unbalanced if you’re used to an electronic handbrake.
I don’t think my £32k (list) Clubsport has a low washer fluid warning light! Maybe it does? It doesn’t have winter pack.
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Public service information update:
The Golf is approx 155cm from base of radio to middle (of the middle) of back seat and the Ibiza (and therefore I’ll assume Polo will be near identical) is 150 dead.
The Golf is approx 150cm from near the middle of the door cards across ways and the Ibiza 145cm in more or less the same place with the proviso that the Golf’s door cards are politically hollowed out more to give slightly more elbow room, yet in other places the door cards are fairly evenly matched in cabin width.
All done very hastily as it’s throwing it down.
So 5cm x 5cm.
I don’t feel so short changed for my extra £10k now.
Cabin fit and finish is admittedly loads better in the Golf as you’d rightfully expect. I’ve yet to sample an MQB Polo. Actual interior trim panel construction doesn’t feel massively different though, just the outer faces are much plusher and a bit more solid feeling unless you really press them.
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Public service information update:
The Golf is approx 155cm from base of radio to middle (of the middle) of back seat and the Ibiza (and therefore I’ll assume Polo will be near identical) is 150 dead.
The Golf is approx 150cm from near the middle of the door cards across ways and the Ibiza 145cm in more or less the same place with the proviso that the Golf’s door cards are politically hollowed out more to give slightly more elbow room, yet in other places the door cards are fairly evenly matched in cabin width.
All done very hastily as it’s throwing it down.
So 5cm x 5cm.
I don’t feel so short changed for my extra £10k now.
Cabin fit and finish is admittedly loads better in the Golf as you’d rightfully expect. I’ve yet to sample an MQB Polo. Actual interior trim panel construction doesn’t feel massively different though, just the outer faces are much plusher and a bit more solid feeling unless you really press them.
That’s interesting Mr Ex. My curiosity got the better of me, so I checked out the ‘official’ figures from the VW brochures. The figures below relate to the GTI / GTD models of the Golf and the GTI / GTI+ models of the Polo as apparently, there are some differences between the performance and non-performance models. The Polo GTI/GTI+ does have a smaller max luggage capacity than other Polo models as it loses the lower boot floor position (like the Golf R does) as the battery is stored under the space saver in the spare wheel well in the Polo GTI/GTI+. Luggage capacity figures below are with the boot floor in the upper position to compare the Golf and Polo on a like for like basis;
Wheelbase
Golf; 2,631 mm
Polo; 2,549 mm
Difference; +82 mm
Headroom; front / rear (VW only quote figures with sunroof)
Golf; 1,018 mm / 967 mm
Polo; 1,019 mm / 964 mm
Difference; -1 mm / +3 mm
Interior width; front / rear
Golf; 1,469 mm / 1,440 mm
Polo; 1,446 mm / 1,425 mm
Difference; +23 mm / +15mm
Maximum Luggage capacity; seats up / seats down. Boot floor in upper position.
Golf; 343 litres / 1,233 litres
Polo; 305 litres / 1,079 litres
Difference; +38 litres / +154 litres
So the Polo is smaller than the Golf as you’d expect, but the differences are quite small in most areas. The current Polo has ‘grown’ to be pretty much the same size as a mk4 Golf.
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The EPC fault came back yesterday evening when I took the car out for its first long run since picking it up. I pulled out to overtake, the engine suddenly felt sluggish and ‘ping’ the warning came on and the engine went into limp mode.
It goes back in on Tuesday to be looked at for a 3rd time, but I’m worried there’s something intrinsically wrong somewhere.
I cannot afford to have an unreliable car due to the types of journeys I do so if it happens again I’ll be rejecting the car back to VW permanently.
The irony in all this is I sold my Range Rover Sport to get the Golf, primarily because it had fallen outside of the 3year warranty I hit from new and I was worried about reliability and big bills.
As you can probably imagine, I’m not at all happy. :angry:
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^^^ Sorry to hear that, fingers crossed all is okay after the next visit. The second garage sounded good and mistakes can happen, it's how they deal with it that counts :smiley:
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The EPC fault came back yesterday evening when I took the car out for its first long run since picking it up. I pulled out to overtake, the engine suddenly felt sluggish and ‘ping’ the warning came on and the engine went into limp mode.
It goes back in on Tuesday to be looked at for a 3rd time, but I’m worried there’s something intrinsically wrong somewhere.
I cannot afford to have an unreliable car due to the types of journeys I do so if it happens again I’ll be rejecting the car back to VW permanently.
The irony in all this is I sold my Range Rover Sport to get the Golf, primarily because it had fallen outside of the 3year warranty I hit from new and I was worried about reliability and big bills.
As you can probably imagine, I’m not at all happy. :angry:
Seems pretty clear that the second dealer has not identified the cause of the problem. Either that or they replaced faulty sensors with faulty sensors.
There’s no reason why the problem shouldn’t be curable.
If you get no success this time, i’d take it back to the supplying dealer and say that you’ll reject the car if not rectified, if only to get them to try a little harder.
Sorry to hear about your experience- hope it’s sorted quickly.
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The EPC fault came back yesterday evening when I took the car out for its first long run since picking it up. I pulled out to overtake, the engine suddenly felt sluggish and ‘ping’ the warning came on and the engine went into limp mode.
It goes back in on Tuesday to be looked at for a 3rd time, but I’m worried there’s something intrinsically wrong somewhere.
I cannot afford to have an unreliable car due to the types of journeys I do so if it happens again I’ll be rejecting the car back to VW permanently.
The irony in all this is I sold my Range Rover Sport to get the Golf, primarily because it had fallen outside of the 3year warranty I hit from new and I was worried about reliability and big bills.
As you can probably imagine, I’m not at all happy. :angry:
Seems pretty clear that the second dealer has not identified the cause of the problem. Either that or they replaced faulty sensors with faulty sensors.
There’s no reason why the problem shouldn’t be curable.
If you get no success this time, i’d take it back to the supplying dealer and say that you’ll reject the car if not rectified, if only to get them to try a little harder.
Sorry to hear about your experience- hope it’s sorted quickly.
I'd be looking to reject if you are even thinking about keeping this car beyond warranty. It's starting to sound like it's a bit of a lemon, or the issue is so complex, VW dealerships seem incapable of the knowledge to fix.
You've given 2 dealerships the opportunity to fix, have encountered other issues and dealership inflicted damage. You should be able to get a replacement fairly sharpish.
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Public service information update:
The Golf is approx 155cm from base of radio to middle (of the middle) of back seat and the Ibiza (and therefore I’ll assume Polo will be near identical) is 150 dead.
The Golf is approx 150cm from near the middle of the door cards across ways and the Ibiza 145cm in more or less the same place with the proviso that the Golf’s door cards are politically hollowed out more to give slightly more elbow room, yet in other places the door cards are fairly evenly matched in cabin width.
All done very hastily as it’s throwing it down.
So 5cm x 5cm.
I don’t feel so short changed for my extra £10k now.
Cabin fit and finish is admittedly loads better in the Golf as you’d rightfully expect. I’ve yet to sample an MQB Polo. Actual interior trim panel construction doesn’t feel massively different though, just the outer faces are much plusher and a bit more solid feeling unless you really press them.
The practical differences are tiny. With my drivers seat adjusted to preference in the Golf R (before we got tid of it) and in our 1st Polo GTI+, The gap between the front of the back bench and the back of the drivers seat was measured:11mm in the Golf's favour. I seem to be sat slightly more upright in the Polo, by preference.
The boot is slightly smaller and the interior width is narrower between the front seats - you can see this easily on the Polo GTI+ because the armrest on the Polo is about 30mm narrower than the Golf's, and the lower console (where the cup holders are) is correspondingly narrower too.
With experience in messing with the interior trim to fit dashcams in both cars, they are equally well screwed together with tight, flush fitting of trim pieces. No creaks on our Polos - but on the Golf...those damn sun visors used to rattle like hell.
The only place that you can really tell more money has been spent on the Golf's interior is in the doors cards - notably the pull handle feels less soft to the touch (a simple single puece hard plastic lump, less angular to look at), there is no rubberised top edge to the door cards to match the dash top, and there's no flock lining in the doors bins. The dash area and infotainment/virtual cockpit are fantastic. The "never touch" electronic handbrake was initially a miss, but you soon get into the habit of applying at the end if each journey. If I do decide to change rear discs and pads myself if it's a long term keeper, manual handbrake will make things easier.
If VW had spent an extra £5 a piece on the door cards to add another £100 to the retail price, it would match the Golf GTI for feel. The doors being marginally shorter, with less span) feel less hollow than the Golf's (they've felt thin since VW adopted the thinner gauge steel that's supposed to be as still as the old, thicker stuff). No rusty brake disc hubs on the Polo.
The Ibiza feels a good bit cheaper inside than the Polo GTI+ - it was a contender for our A1 replacement- looking for a 1.5TSI Evo FR at the time. Seat were having bother getting most engines last May/June because of the WLTP preparations and bother VAG were having with the 1.5 unit. It seemed inconceivable to me that in 2018, Seat were still putting wind-up windows in the back doors for all but one luxury trim level of Ibiza - made you feel like you were buying a Dacia, not a Seat Ibiza.
It's amazing the difference to perception of quality in a car a few slightly more tactile pieces of trim can make between the VAG marques when the underlying mechanicals are the same. A few more chrome trimmed switches here and a bit more rubberised plastic on the door cards and lower trim there can make all the difference between a "cheapo" Skoda and a "luxurious" Audi.
With the new Polo/Ibiza/A1 being so big now, the new Golf/A3/Leon are going to have to grow a lot to restore the interior space differential and justify every penny of the price difference.
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The EPC fault came back yesterday evening when I took the car out for its first long run since picking it up. I pulled out to overtake, the engine suddenly felt sluggish and ‘ping’ the warning came on and the engine went into limp mode.
It goes back in on Tuesday to be looked at for a 3rd time, but I’m worried there’s something intrinsically wrong somewhere.
I cannot afford to have an unreliable car due to the types of journeys I do so if it happens again I’ll be rejecting the car back to VW permanently.
The irony in all this is I sold my Range Rover Sport to get the Golf, primarily because it had fallen outside of the 3year warranty I hit from new and I was worried about reliability and big bills.
As you can probably imagine, I’m not at all happy. :angry:
Seems pretty clear that the second dealer has not identified the cause of the problem. Either that or they replaced faulty sensors with faulty sensors.
There’s no reason why the problem shouldn’t be curable.
If you get no success this time, i’d take it back to the supplying dealer and say that you’ll reject the car if not rectified, if only to get them to try a little harder.
Sorry to hear about your experience- hope it’s sorted quickly.
I'd be looking to reject if you are even thinking about keeping this car beyond warranty. It's starting to sound like it's a bit of a lemon, or the issue is so complex, VW dealerships seem incapable of the knowledge to fix.
You've given 2 dealerships the opportunity to fix, have encountered other issues and dealership inflicted damage. You should be able to get a replacement fairly sharpish.
I don't think it's a full on lemon as such, because I've done 5k trouble free miles in it, but I do agree and worry that there is something intrinsically wrong that might never be resolved and/or is very complex.
I'll be giving them one more chance, then rejecting if I'm not happy with the outcome, but part of me thinks I might just reject now. I'll be giving VW a call later today to start the proces, discuss options, and record my concerns.
:sad:
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The EPC fault came back yesterday evening when I took the car out for its first long run since picking it up. I pulled out to overtake, the engine suddenly felt sluggish and ‘ping’ the warning came on and the engine went into limp mode.
It goes back in on Tuesday to be looked at for a 3rd time, but I’m worried there’s something intrinsically wrong somewhere.
I cannot afford to have an unreliable car due to the types of journeys I do so if it happens again I’ll be rejecting the car back to VW permanently.
The irony in all this is I sold my Range Rover Sport to get the Golf, primarily because it had fallen outside of the 3year warranty I hit from new and I was worried about reliability and big bills.
As you can probably imagine, I’m not at all happy. :angry:
Seems pretty clear that the second dealer has not identified the cause of the problem. Either that or they replaced faulty sensors with faulty sensors.
There’s no reason why the problem shouldn’t be curable.
If you get no success this time, i’d take it back to the supplying dealer and say that you’ll reject the car if not rectified, if only to get them to try a little harder.
Sorry to hear about your experience- hope it’s sorted quickly.
I'd be looking to reject if you are even thinking about keeping this car beyond warranty. It's starting to sound like it's a bit of a lemon, or the issue is so complex, VW dealerships seem incapable of the knowledge to fix.
You've given 2 dealerships the opportunity to fix, have encountered other issues and dealership inflicted damage. You should be able to get a replacement fairly sharpish.
I don't think it's a full on lemon as such, because I've done 5k trouble free miles in it, but I do agree and worry that there is something intrinsically wrong that might never be resolved and/or is very complex.
I'll be giving them one more chance, then rejecting if I'm not happy with the outcome, but part of me thinks I might just reject now. I'll be giving VW a call later today to start the proces, discuss options, and record my concerns.
:sad:
The problem will be identified and resolved if there is incentive for them to do so. I think you're right to go hard at them now- if they face the prospect of having to keep a £25-30k car with a significant fault, I'm sure they'll find a way to sort out the fault, no matter how complex it is!
I think you'll struggle to reject it- I think you would have to show that the problem was present when the car was bought-which won't be easy- and you'd definitely have a fight on your hands as they'd stand to lose thousands.
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Will be interesting to see VW response should you go down the route of rejecting the car as my car (3000 miles) is back in for the second time re an oil leak and I am becoming a little anxious wondering whether this is a long term problem which leaves me wondering whether I should start making a fuss about rejecting the car.
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Will be interesting to see VW response should you go down the route of rejecting the car as my car (3000 miles) is back in for the second time re an oil leak and I am becoming a little anxious wondering whether this is a long term problem which leaves me wondering whether I should start making a fuss about rejecting the car.
I had a very interesting chat with the lead technician when I dropped the car off this morning. He was keen to get as much detail from me as possible as to when the fault was happening, so had asked to see me when I dropped the car off, even asking to go out on a road test with me there & then to see how/when it faulted as I was driving.
On the drive he told me that now the car is back for a 3rd time they are allowed to have "free rein" on diagnosing issues. On all 1srt and 2nd inspections, they have set test plans for every problem which they have to follow in order to satisfy warranty conditions, so they are just following a book rather than being technicians. This means if they get part way through a test-plan and they get the 'all clear' from the systems, they stop, regardless if they think there might be a further fault. That's the instructions from VW to all dealers, not their choosing. He said they would now keep the car for longer and use their rolling road etc to diagnose, trouble shoot to find the root cause.
With that in mind you might want to ask if they are following set plans or actually diagnosing it themselves.
I told them about me possibly rejecting the car, so they are clear the issue needs to be fixed and I think that if it doesn't get fixed this time then there's no hope.
I'm still in two minds about all this, but they have one last chance, fingers crossed as I really do love the car.
p.s. Courtesy car this time is another Polo, but Black, not beige.
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Ah mate what a pain!
I've got to take mine in next week to look into the knocking from the rear. It not really acceptable when you buy a new car then are having to take additional time off work and petrol costs to go back and have them keep looking at it.
I've got 600 miles on the car and if they dont solve this knocking issue (sounds bloody embarrassing driving along) then I'm gonna kick up a big fuss. I'll give them the chance to rectify the issue, but then that's it.
I'd be fuming if I was you mate, it's not what u expect from 30k worth of machinery...
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Car is back, and after a thorough test drive by myself (over an hour and a half!), touch wood everything seems to be ok, for now... :whistle:
As per my previous post, the have set 'test plans' governed by VAG Germany, because the car is in warranty, so they are unable to steer outside of that, but on it's second visit back to the dealer the plan is open-end up.
The fault that was fixed was actually two parts, but they only found it had two parts once they did the extra diagnostics outside of the original test plan. So as well as the oil pressure sensor an oil pressure switch had also failed, which was triggered once the sensor had failed again. The sensor was replaced originally, for which the test plan from VAG said to then stop if no other faults were found. They continued the fault finding and this time however they found the switch had failed.
"Hang on a minute, didn't the VAG Assist man diagnose it as a faulty switch first time around?!?" I hear you cry...
Well, to make things more complicated, the original diagnostic screen I posted (back on page 1) showing the VW assist man had diagnosed F447 switch, is right but the fault is actually combined, it's the switch AND the sensor, however they only replace the switch if the sensor further fails in the plan. Both the switch and the señor have the same F447 number, but are supplied at different stages of the test plan. I asked to see evidence of this and he showed my the job sheet, so I know it wasn't a cop-out.
All in all I sort of understand their thinking, however it's a bit of a clusterf**k to say the least, and leaves people in limbo because any faults that come from something originally failing won't be found without a further trip to the dealer. All because they need to ensure all cars inside warranty are given equal attention. :huh:
Anyway, I have the car back now, and fingers crossed there's no more problems with it. Now to get on the phone to the supplying dealer to find out where the f*** my replacement wheels & tyres are... the joy! :rolleyes:
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Glad you appear to have it sorted, now you can get on with enjoying the drive :smiley:
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Glad you appear to have it sorted, now you can get on with enjoying the drive :smiley:
500 miles since picking it up and I think it’s safe to say it’s fixed. Great to have it back and be able to drive/push the car with confidence. :cool:
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Glad you appear to have it sorted, now you can get on with enjoying the drive :smiley:
500 miles since picking it up and I think it’s safe to say it’s fixed. Great to have it back and be able to drive/push the car with confidence. :cool:
Fingers crossed! :smiley:
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Exactly 2 months to the day it all started, the whole sorry saga finally comes to a close. The EPC fault has stayed away since picking the car up at the end of July from the 2nd dealer (Wimbledon VW), and I have just picked up the brand new replacement wheels a & tyres from the original dealer (West London Volkswagen) who damaged the wheels & tyres when they had it in for inspection first time around...
(https://i.postimg.cc/v86xBWzP/IMG-6398.jpg) (https://postimg.cc/NLBjC2ZT)
To the credit of the "Aftersales Manager" at West London VW, they have replaced the wheels & tyres without quibble, and offered an official apology for what happened on not fixing the fault correctly first time, and also damaging the car whilst in their care.
So I'm now wondering if I should put the two damaged Brescias (and tyres) on eBay, or keep them for a rainy day? I've done 1000 miles on them without issue since they were damaged, I had them inspected and they were given the all clear, so I know they are ok.
:)
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Keep them for when you buckle one on a pothole.
Its almost pothole season.