GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: insta_mash on 13 April 2018, 17:02
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Hi guys was seeking some advice and sympathy from other GTI owners.
Bought my MK7 from a dealer Early 2015 ex demo 3000 miles. Long story short 18 months ago I had to replace the turbo but the car was under warranty and VW paid the full cost.
Fair enough I thought . I didn't really care thought it was a 1 off.
Fast forward to a week ago SAME PROBLEM. Took it to the dealer and BAM needs another turbo "Did I miss the recall or something?" apparently not.
So abbreviated version VW agree to pay the part "Good will" 1600 pounds and I pay labour 850 pounds. Even though I only replaced the damn turbo 18 months ago.
Part of me feels they are being fair by offering to pay that much but the other half of me realised its a 4 year old car now having its 3RD TURBO at 30k miles.
Anyone have anything similar to this? Or any advice ? Is this a fair deal or should VW be covering this bill?
Thanks
Jim
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That's not great at all!
On the other hand, I'm not sure where you stand after the 3 year warranty. They are offering to pay two thirds of the replacement cost, but you have to ask the question why the replacement unit failed after 18 months.
I know some of the earliest Mk7 turbos had some design issues, but you'd have thought that whatever they put back in would have been a later one.
Surely there has to be something else wrong to blow two in that time frame at that mileage?
You've not tuned it or tracked it a lot have you?
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Replacement turbo should be covered for 2 years I think so all at VW's cost. Got all the paperwork for it?
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Any genuine parts should come with a two warranty as JV says so I wouldn't be paying a penny.
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That doesn't sound good at all, I picked up on the 3000 mile demo part, which means it may have been pushed from cold, how has the mileage and use been since.
I know VW replacement parts are guaranteed for 2 years, is there some fiendish small print that suggests investigation and labour costs need to be covered?
I would push for full replacement assuming the car has a full VW service history?
Good luck!
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As above i'd be disappointed if i were asked to pay anything to replace a part that is only 18 months old, and on a car that hasn't covered a great deal of miles.
Genuine parts should come with a two year warranty. That's why you pay a premium.
http://www.volkswagen.co.uk/owners/volkswagen-genuine-parts
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In what way is the turbo failing? Smoking, noisy, not making boost etc?
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When mine failed, a few weeks ago the red steering wheel warning light appeared on the dash.. Other than that there was nothing to make me aware it was on the way out. If you get a similar light then stop and get a recovery to a dealer . I actually rang them and then drove gingerly to the garage but after I was told it was probably ok to do so. With hindsight, it was a risky thing to do . Mine was the third turbo the garage had done in the last few months so not an uncommon problem !
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Replacement turbo should be covered for 2 years I think so all at VW's cost. Got all the paperwork for it?
Incorrect!
You don't get 'warranty on warranty' as you have not paid for the repair. 18 months on following a turbo replacement under manufacturer warranty, you have no warranty on said part! There would only be 1 Year/12K miles warranty on workmanship only.
Does seem unusual for the same part to fail several times in succession, its possible there is another underlying issue causing the part to repeatedly fail that they are missing, if the same authorised repairer has carried out the work each time may be worth a second opinion.
Given the circumstances it would not be unreasonable to contact VW UK to discuss further goodwill from them and they may honour additional goodwill or cover the repair in full given the recurring failure!
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You've not tuned it or tracked it a lot have you?
None of these are to blame for the turbo failures on the MK7 though, despite what the warranty terms state. Lots of totally stock cars that have gone pop and just as many and even more that are lightly or more heavily tuned or tracked that still go strong. It's not a matter of use but of some manufacturing defect apparently.
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Ah yes "Any replaced parts are covered for the unexpired period of the vehicle warranty".
Given the circumstances it would not be unreasonable to contact VW UK to discuss further goodwill from them and they may honour additional goodwill or cover the repair in full given the recurring failure!
So basically, follow the rules until you don't like them.
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Ah yes "Any replaced parts are covered for the unexpired period of the vehicle warranty".
Given the circumstances it would not be unreasonable to contact VW UK to discuss further goodwill from them and they may honour additional goodwill or cover the repair in full given the recurring failure!
So basically, follow the rules until you don't like them.
I guess so!
Volkswagen are pretty big on goodwill compared to a lot of other manufacturers I have worked with and they will take into account individual circumstances and offer goodwill where appropriate. The factory will offer goodwill on most part failures e.g. just outside of warranty period, within 3 years over 60,000 mile period or known issues e.g. with a particular part manufacturer or build period, VWUK often further contribute to this if the circumstances are right.
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I'd push for covering the full cost and if they won't, take them to the small claims court for the difference. A turbo is not a wear and tear item and no average person would consider that yours has lasted a reasonable amount of time, the test under the Consumer Rights Act.
https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange
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So for example you have 1 month left on your warranty and you get a turbo replaced under warranty. It goes again 18 months later and the two year parts warranty is effectively only one month as that what was remaining on your factory warranty. I would still be arguing that any new part fitted should have two years warranty as stated. Begs the question though is it turbo failure or poor workmanship in fitting the replacement.
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Fred no mate just as it came from the factory not tuned or modified in any way. I also feel like them immediately offering to pay for the part is an admission that its not right!
Yes clubsport full service history with the dealer and I do all the annoying things they suggest re-charging the air con, brake fluid change etc. :rolleyes: I feel like I have been a very good customer. They don't even have a vehicle for me to borrow in the mean time I'm on my push bike to work ATM :sad:
cossiegaz82 basically pulling onto the main road once the engine goes past 2000rpm it immediately looses power and the EPC light comes on and the car is still driveable but in a safe mode very little power. They said they were waiting for a tool to test the actuator yesterday so I assume after yesterdays test its the wastegate actuator that has failed but I will interrogate them next week about exactly whats happened.
Ulysses31 my neighbour is fairly switched on regarding Consumer rights and has suggested this direction.
In regards to the driving yeah its not ideal work is only a couple of miles away I generally keep it under 2k rpm all the way there. I do get out on it though it gets regular further runs out.
Replacement turbo should be covered for 2 years I think so all at VW's cost. Got all the paperwork for it?
Incorrect!
You don't get 'warranty on warranty' as you have not paid for the repair. 18 months on following a turbo replacement under manufacturer warranty, you have no warranty on said part! There would only be 1 Year/12K miles warranty on workmanship only.
I might push that them arguing 1 year parts warranty and 2 year parts warranty on a 2nd turbo is splitting hairs and unfair.... it might just be as simple as asking. I need my car back though so if they say no I'll probably just have to pay it and claim it back through small claims and consumer rights.
I do see on other forums its not unusual and I feel like there is a problem with these turbos they are not admitting to .... I know the R has had problems and a possible recall in the USA/ Australia . Although I don't know if the R uses the same turbo or not.
Thanks for your replies guys much appreciated.
Jim