GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Toon on 29 November 2017, 17:47
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My GTI Performance arrived at the dealer this week. Saw it in the dealer compound today - lovely. Picking up on Friday. Exciting.
However - there has been an error in the build. My dealer has acknowledged that, despite recording my added extras correctly at the time of order (late August), they have omitted to enter the DCC option on the actual factory order. Hence the car has been built without DCC. All my other options are fine. I didn't get told this until today and, to be fair to the sales guy he was mortified about telling me. He gave me the option of refusing the car and re-ordering but I can't be facing another 4 month wait so I'm taking the car as built.
I'm disappointed but I suppose the upside is I've saved £880 and the monthly payments are reduced. The dealer has agreed to "compensate" me by giving me a £250 John Lewis voucher, front and rear floor mats and a full tank of fuel as well as the no-cost option of changing the service interval to long life/20,000 miles rather than the standard 1 year/10k with 2 services paid for.
Question - do you think I've got a fir deal here or would you have pushed for more? (I'm thinking of asking them to throw a dog guard in)
Views?
BTW - spec is GTI Performance, DSG, Atlantic Blue, Dynaudio, Keyless, 19" Brescia. Lovely looking car - first Atlantic Blue I've ever seen. The red accents show up really nice against the blue. Can't wait to drive it Friday.
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I wouldn't accept that. You ordered DCC because you wanted it. You are not getting the car you chose and I would feel compromised by that, even if I did have a bit of cash as a sweetener. £250 of JL vouchers is money that you will just spend on something for the sake of it, GTI's come with mats anyway and a tank of fuel is not a huge amount of money. As for the servicing, they are suggesting that they will service it, but not as often. That will cost them very little as main dealer servicing consists of bugger all, despite all the fancy showrooms and coffee machines.
I'd stamp my feet, reject the car and get them to give you a 'courtesy' car whilst you wait for the right spec car to arrive. I guess you are getting excited about Friday, but all said and done, it's only a car. Another plus, if you do that, you won't be driving your new car through the sh!tty winter months.
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I would request they reorder th car, provide you with a loan car until it arrives.
As dubber points out, mats are free anyway, fuel is just an expensive we all have.
If you didn’t want DCC, You wouldn’t have ordered it... you did want it... so why go without.
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Also, as you’ve ordered the 19s you might want the DCC even more, to soften the ride at times.
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I'd make them reorder the car and give you no less than a GTD while waiting just for the fact that they tried to tell you they would through in a set of mats that come free. Cheeky feckers.
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You're not getting much and why are they giving you vouchers? Could it be they get them cheap?? I can fully understand the need to get in your new car having waited 4 months but they either need to give you more (cash, not vouchers) or get a new car.
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How good are the roads around you?
My roads are rubbish. My dealer was told that DCC was top of the options list. He knew that I would not have accepted the car without it.
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With my CC a few years ago the dealer forgot to tick the box for the 19" Lugano wheels. I told them to reorder the car but as it was fully loaded except for roof and it was Oryx white so not the easiest car to sell. They rang the next day and said that they had would order a set of five wheels. I collected the car and when I went back to collect the lugano's I went in a friend's van and when they asked where the car was I said I wasn't fitting the wheels until the end of April they said that they offered to swap my wheels and I said no you offered to give me a set of wheels.
Sold the 18" wheels for £1900
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Thanks for all the advice and views folks. You all make great points.
The bottom line for me is that I want the car more than I want another 4 month wait and I don’t crave for a comfort suspension setting enough to kick off some more tbh.
This will be my 5th GTI and the current 2.5 year old Performance Pack I am selling has Santiagos but no DCC so it’s not like I’m going to miss a comfort setting.
Question - are the normal and sports settings in the non DCC car the same as the normal and sports settings in DCC with the comfort setting being the main difference between the 2? Or is there more to it than that?
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I had dcc on the last gtd and not got it now. Settings are the same but without dcc... Funnily enough.
I've only got 18's but quite honestly... Makes no difference in real life. I was worried but got over it in the first 10k
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Sounds to me that the dealer is apologetic and giving you all the options. Tbh I’d be sorely tempted to take the car now, but I’d try and push for more sweetners. Waiting another 3 months would be a right pita.
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A dealer that really cared about your custom would re-order the car you originally wanted, and let you drive this one in the meantime.
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I think the dealer is being fair enough, am sure if you push you'll get something more as mats come free anyway. At the end of the day, mistakes happen, we are all human. As some are suggesting, expecting that will let you drive this one and order a new one, that ain't going to happen! They aren't going to lose a ton of money because of a genuine mistake when they are attempting to rectify things.
Guess it depends how much you want the car or if you can wait for a reorder. Which only one person in this thread can actually answer.
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As some are suggesting, expecting that will let you drive this one and order a new one, that ain't going to happen! They aren't going to lose a ton of money because of a genuine mistake when they are attempting to rectify things.
Agreed. I think the best case scenario - if he decides to hold out for a re-order - is he gets whatever loaner the dealer has available. Getting the new GTI or equivalent to spin around in for 3 months is unlikely to fly IMO - but you can always ask!
Misktakes do happen... This is why you really need to follow up with the dealer regularly especially in the early stages to make sure he's ordered the right spec. I remember my dealer sending me screenshots of the order on his system the last time I went through this.
Back in the mid 1990's this happened to my Dad. He ordered a Ford Escort (hatch). 7-8 weeks later the car turned up and the dealer registered it before we even saw it. We arrived to collect and quickly realised it was the "wrong" car. It was a saloon! Dad was going mad but the salesman was in a right state and Dad ended up feeling a bit sorry for him. He took the car, with a few sweetners thrown in... he was never 100% happy with it as it wasn't the car he ordered but he did grow to love it... sort of !
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Of course they aren't going to do it. But it doesn't mean you shouldn't ask. It might just focus the dealers mind a little.
I understand that we're all human and all that, but we're all professionals too. I know if I made an error like that at work I wouldn't expect to get away with a £250 voucher and a tank of fuel.
Remember OP is spending thousands with them, and at the end of the day, it's not OP's error.
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Of course they aren't going to do it. But it doesn't mean you shouldn't ask. It might just focus the dealers mind a little.
I understand that we're all human and all that, but we're all professionals too. I know if I made an error like that at work I wouldn't expect to get away with a £250 voucher and a tank of fuel.
Remember OP is spending thousands with them, and at the end of the day, it's not OP's error.
Yeah they should definitely be pushed a bit further as the £250 vouchers is a bit tight!
Not even sure how it would happen - don't you get a confirmation of the order? Can't be that hard to order a car with a number of options ticked. Its not exactly a bespoke Rolls Royce!
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Mistakes happen and the dealer is trying to compensate somehow so fair play to them, there is not much they can do except the options you have already been given. It depends a lot on the sales people and how careful they are when pushing the buttons on their ordering tool. They did the same with my car, I ordered solid black and they delivered DBP. At least they owned up to their mistake and I got myself £500 worth of paint for free. Regarding mats I hope they ofered the premium rubber ones, not the standard free textile mats.
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I've no idea how they could make a hash of it in this day and age, but a good few years ago a similar thing happened to me.
It was my first brand new car, I ordered a Fiesta with blue seats and was really looking forward to collecting it. Unfortunately upon arrival at the dealers it transpired the car had silver seats, which not only didn't look as good but they also showed dirt. They offered to 'find some blue seats from somewhere '. I told them 'no way are you stripping out my brand new car, reorder me the correct vehicle.'
They declined, so I rang another dealer that told me they couldn't get me a 1.25 in the correct trim, but there was a 1.4 showing on the computer that I could have for the same price.
'Done' i said.
As it was a Ford, the car was on my drive within a week. The original vehicle was left at the first dealer, complete with Sony Minidisc player that they bought in specially.
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Standard suspension is different to a suspension with DCC. DCC suspension is active all the time where bog standard suspension is exactly that, standard.
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On the 13th May 2014 I was to collect my new GTD but had an email from the dealers the afternoon before to give them a call. Rang the salesman who said there is a problem with the car, when they checked the invoices they didn't match and discovered the car had the Discover Navigation and not the Discover Navigation Pro i had paid for.
Two options take the car as is or order again, i went for the order again. I have already sold my current car and it is going to it's new owner tomorrow, the dealer have said they will loan me a car until the replacement is delivered. I got a new Scirocco for 3 months until the new car arrived.
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I didn't spec DCC because I intend to fit Bilstein B16's later down the road so It would be a wasted option.
If you're keeping the car standard then DCC is a cool option. For me it wouldn't be a game changer to not take the car.
If really matters to you though reject it, it is your car after all. Built for you!
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Something similar happened to me a few years back when I ordered a Polo Blue GT. I had specified xenon lights and the dealer forgot to add it to the factory order.
I didn't notice when I picked the car up and it was only when I was driving home that I realised.
The dealer admitted it was their mistake. As there was little in the way of compensation offered I decided to re-order the car and they let me use the existing one until the new one arrived (5 months later).
In the end it worked out quite well, as I got a new car after 5 months and I was able to take advantage of a further years free car insurance (part of a PCP deal running at the time).
Also, I sold the car near the end of its three year PCP and because it was only 2½ years old and still had 6 months warranty with it, I got a better price and sold it within a couple of weeks of the ad going live.
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The only solution I would accept in that situation is to keep the car thats arrived and they order the correct car for you, then swapping to that once its arrived next year. At a push I would accept something similar, GTD or Scirroco provided it was nearly new.
If you keep this car you will certainly regret it, shopping vouchers or not.
Oh and you really need annual servicing with a GTI - non of this 'Longlife' nonsense....
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So here we are - took the delivered car on 1 December. I don't miss what I've never had and the non-DCC car is just fine.
5 weeks in and I've done 3200 miles with an average MPG of 36.6. Can't complain.
Loving the colour and the wheels and the red accents. Also love the new LED lighting and the dynamic rear indicators. Very cool.
Here's a couple of pics (yes, I know, the exhausts need some chrome polish on them)
(https://photos.smugmug.com/photos/i-fVw8mQV/0/f6eb8981/L/i-fVw8mQV-L.jpg)
(https://photos.smugmug.com/photos/i-9dmbpxq/0/9a3546ec/L/i-9dmbpxq-L.jpg)
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The car looks fantastic, and it's good to hear that you're pleased with it. Hopefully your dealer did right by you in the end. :smiley:
3,200 miles in 5 weeks though, no wonder the oil price has picked up a bit recently :grin:
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That blue looks fantastic in the sun!
I've never seen it look so good actually.
Glad you got it sorted and pleased to see someone who actually drives their car and not just polishes it and writes about it on a forum ;-)
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That blue looks fantastic in the sun!
I've never seen it look so good actually.
Glad you got it sorted and pleased to see someone who actually drives their car and not just polishes it and writes about it on a forum ;-)
Cheers Fred - yes, I love driving the car (which is why I bought it) - it's my 5th GTI and the best yet. The 7 speed DSG equals 2,100 RPM at 80MPH so economy is great. I'm glad I went for the checked cloth rather than the leather (all my previous 4 GTI's have been leather) which I thought was a needlessly expensive option. I also think the heated seats heat up quicker with cloth than leather. My favourite feature is the satnav maps in the dashboard LCD display. Great for keeping your eyes on the road.
I've not seen another Atlantic Blue yet - in fact, my dealer said it's the only one they've sold so far.
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Looks great Toon, glad the situation was resolved and you're happy. Mine is on 19s too without DCC and I find it very good. Changing from Pirellis to Michelins made it even better :smiley:
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Looks great Toon. Atlantic Blue and the red accents work really well together.
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Damn!! That makes me wish I'd ordered Atlantic instead of Issac Blue now.
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Looks great, had lunch in the Dirty Duck in Stratford a few weeks ago and when we came out there was and identical car parked behind me. When you see both together atlantic is much lighter than the night blue on mine.
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You can’t miss what you never had!
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That blue looks fantastic in the sun!
I've never seen it look so good actually.
Glad you got it sorted and pleased to see someone who actually drives their car and not just polishes it and writes about it on a forum ;-)
Cheers Fred - yes, I love driving the car (which is why I bought it) - it's my 5th GTI and the best yet. The 7 speed DSG equals 2,100 RPM at 80MPH so economy is great. I'm glad I went for the checked cloth rather than the leather (all my previous 4 GTI's have been leather) which I thought was a needlessly expensive option. I also think the heated seats heat up quicker with cloth than leather. My favourite feature is the satnav maps in the dashboard LCD display. Great for keeping your eyes on the road.
I've not seen another Atlantic Blue yet - in fact, my dealer said it's the only one they've sold so far.
I think it's about 3000rpm at 80 on the Clubsport (not sure if that's different to the regular Mk7?) which isn't great for economy or relaxation on a long commute!
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For economy, don't you want to design the gear ratios so that in 6th/7th and at whatever motorway speed you perceive as top legal speed, its running just below the point at which the turbo kicks in?
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You might, but you also need to design gear ratios so it has enough juice to get to a decent top speed.
And as we are talking German engineered cars... well there is mostly no limit.