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Model specific boards => Golf mk7 => Topic started by: JAGTD280 on 08 November 2017, 15:18

Title: Steering wheel leather issue - warranty?
Post by: JAGTD280 on 08 November 2017, 15:18
Hi folks, looking for a little input please  :smiley:

Steering wheel leather has started to sort of peel and ripple up from underneath:

https://www.dropbox.com/s/xetpr4dgs252l86/GTD.jpg?dl=0

Had the car for a few months now, 66 plate. Did notice a little texture to the steering wheel when I got it but it wasn't this bad. Is getting worse.

Thoughts?
Title: Re: Steering wheel leather issue - warranty?
Post by: monsta on 08 November 2017, 15:43
Get it replaced under warranty!  Mine looks nothing like that after 60k and 4 years.

Unless you are using rough gloves or have sandpaper hands it is a defect.
Title: Re: Steering wheel leather issue - warranty?
Post by: Mustabuster on 08 November 2017, 16:33
I have the same age car as you. It should still be looking new. I'd say get it fixed under warranty.
Title: Re: Steering wheel leather issue - warranty?
Post by: itavaltalainen on 08 November 2017, 16:40
Mine didn’t look like that on my first mk7 after 123k miles!
Not wearing rings, bracelets that could cause it? (Not to be misunderstood but in case this contributes).
Title: Re: Steering wheel leather issue - warranty?
Post by: JAGTD280 on 08 November 2017, 17:58
Hi folks,

To answer your questions about rings etc. No I'm unmarried and don't wear rings for decoration.

The rippling is in the corner of the wheel at the bottom, not a high use area. It's effectively pulling itself up and rippling... Obviously not external damage.

I'll contact my VW dealer and have it looked at. Will keep you updated!
Title: Re: Steering wheel leather issue - warranty?
Post by: 2007GTI on 08 November 2017, 18:15
Don’t take any cr@p from the dealer, drag them round other GTIs or other leather steering wheeled cars they have. Put it all in writing on dated letter, labelled complaint giving them 14 days to resolve the issue. The law has changed in 2015, the Consumer Rights Act is better and supposidily easier to get them to deal with these issues, even if out of warranty or they claim it’s wear and tear and not covered by warranty. Your contract is with the dealer, not VW. If in doubt, most house insurance includes free legal advice for these types of issues if you are unable to resolve.
Title: Re: Steering wheel leather issue - warranty?
Post by: I wanted a GTi on 08 November 2017, 18:17
It looks like it is rubbing off your leg as your getting out of the car.
Title: Re: Steering wheel leather issue - warranty?
Post by: mcmaddy on 08 November 2017, 18:41
Leg rubbing or jacket catching perhaps our even fingernails catching. This happened on my new GTi and I just warmed a cloth up and the mark disappeared. Wasn't as bad as OP though.
Title: Re: Steering wheel leather issue - warranty?
Post by: Snoopy on 09 November 2017, 14:08
Leg rubbing or jacket catching perhaps our even fingernails catching. This happened on my new GTi and I just warmed a cloth up and the mark disappeared. Wasn't as bad as OP though.
^ Looks exactly like that to me. Had this happen in my mk6 and put it down to unknowingly rubbing it on exit. I raised the steering and it never happened again.
Title: Re: Steering wheel leather issue - warranty?
Post by: JAGTD280 on 09 November 2017, 18:24
Leg rubbing or jacket catching perhaps our even fingernails catching. This happened on my new GTi and I just warmed a cloth up and the mark disappeared. Wasn't as bad as OP though.

It isn't that. Those wrinkles in the photo are elsewhere on the steering wheel, although not as bad. I can't be rubbing myself all over it can I?

Title: Re: Steering wheel leather issue - warranty?
Post by: BobbyT on 09 November 2017, 18:56
If you like that kind of thing I guess you could rub yourself all over it   :tongue:
Title: Re: Steering wheel leather issue - warranty?
Post by: I wanted a GTi on 09 November 2017, 19:04
Leg rubbing or jacket catching perhaps our even fingernails catching. This happened on my new GTi and I just warmed a cloth up and the mark disappeared. Wasn't as bad as OP though.

It isn't that. Those wrinkles in the photo are elsewhere on the steering wheel, although not as bad. I can't be rubbing myself all over it can I?

Do you always have the steering wheel turned the same way when you park the car?
Title: Re: Steering wheel leather issue - warranty?
Post by: JAGTD280 on 09 November 2017, 20:05
Quote
Do you always have the steering wheel turned the same way when you park the car?

The steering wheel is straight whenever I exit the car.
Title: Re: Steering wheel leather issue - warranty?
Post by: JAGTD280 on 09 November 2017, 20:05
If you like that kind of thing I guess you could rub yourself all over it   :tongue:

Hahaha  :whistle:
Title: Re: Steering wheel leather issue - warranty?
Post by: Brenbo on 09 November 2017, 20:57
Get the steering wheel replaced under warranty.  I had by far, more insiginficant, minor damage on my steering wheel, 2 deep scratches (caused by the workman at dealership during a service) they replaced my steering wheel no questions asked.  I know mine was caused by the dealership and different scenario to yours.  But I could not look at the wheel and see defects on it.  If it were me I would take it in and get replaced on warranty.  All they will do is pop the air bang section out of the centre of the wheel and then replace the rim of the steering wheel itself and finally plug in two cables and pop the air bag back in.  I was concerned the dealership was not going to get the wheel aligned onced fitted but it is spot on and perfectly horizontal.   :smiley: