GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Moots on 15 September 2017, 18:50
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Went to collect my new Gti today, when I arrived I was told that both sets of keys have been lost. They've given me a gtd to drive around until the issue is sorted and said they'll throw in a sweetener to ease things over.
What should I be pushing for realistically, is it unreasonable to expect something decent like autoglym/full tank of petrol and mats (not sure if they come as standard)
Or am I going to get fobbed off with something even though they've wasted my day and made them self look like a total set of amateurs?
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First I'd want to know how many keys can be coded to the car, some car makers can have 3 and if this is the case with VW I'd want all 3 just to be sure nobody has the 3rd key.
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They only ever give out 2 I believe, or did with my gtd. so not really worried about that. Think that they've either locked them in the car, or one of the service team has them in his pocket. If they can't find them then they're replacing the locks.
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They only ever give out 2 I believe, or did with my gtd. so not really worried about that. Think that they've either locked them in the car, or one of the service team has them in his pocket. If they can't find them then they're replacing the locks.
I'm not talking about how many are given with the car(it's two) I'm talking about how what the limit is of the amount of keys that can be programmed without the others being unprogramed.
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You should be getting mats as standard and no reason why a tank of fuel shouldn't be included too. It could be a genuine mistake but I would be kicking off if they were replacing the locks on my brand new car!
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What should I be pushing for realistically, is it unreasonable to expect something decent like autoglym/full tank of petrol and mats (not sure if they come as standard)
Mats are standard in the GTI. Don't push for the Autoglym Lifeshine treatment to be applied; it increases the risk of the dealer inflicting swirls on your paintwork and IMO the dealer doesn't allocate enough time for it to be done properly. I think I'd push for a full tank of petrol and the first two services free (so a free service plan).
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I've already paid for the service plan, so might ask for a refund on that. Will have a look at what's available.
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First I'd want to know how many keys can be coded to the car, some car makers can have 3 and if this is the case with VW I'd want all 3 just to be sure nobody has the 3rd key.
When keys are coded to current VW models only keys present are coded to the car, so any previous keys are removed from key memory.
So in this case, both previous keys would no longer work and only the one, or pair of new keys coded at the time would work.
Keys are 50% coded from factory as they are ordered to chassis, and when they arrive at dealer they are then 50% coded to match up with that car. The key can only be coded to that car and would not work if attempted to code to any other vehicle.
Worth noting if keys have been lost, I would also request that the remaining lockset is changed. On a 7.5 GTI the only physical key lock is the passenger door, the existing lost keys would fit in the ignition barrel (you could request this is changed but would involve much more work, not worth it IMO) but would not start the car as they would have lost their coding to the car.
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First I'd want to know how many keys can be coded to the car, some car makers can have 3 and if this is the case with VW I'd want all 3 just to be sure nobody has the 3rd key.
When keys are coded to current VW models only keys present are coded to the car, so any previous keys are removed from key memory.
So in this case, both previous keys would no longer work and only the one, or pair of new keys coded at the time would work.
Keys are 50% coded from factory as they are ordered to chassis, and when they arrive at dealer they are then 50% coded to match up with that car. The key can only be coded to that car and would not work if attempted to code to any other vehicle.
Worth noting if keys have been lost, I would also request that the remaining lockset is changed. On a 7.5 GTI the only physical key lock is the passenger door, the existing lost keys would fit in the ignition barrel (you could request this is changed but would involve much more work, not worth it IMO) but would not start the car as they would have lost their coding to the car.
Good info and good to know.
Btw any chance in some side shots of your Mk7.5, not necessarily on this thread? Love your car and colour.
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They've ordered one more key as they think they've locked the first 2 in the boot.
If they haven't they said they'd give me the new one to get me in the car, pointed out that if they aren't in there then there's 2 keys somewhere that can open and start my car.
Still waiting to find out what they plan to do now if they're not there. It'll take 5-10 days, so I won't be seeing the car for a while yet.
Frustrating, also worrying if they think it's acceptable to just lose some keys then replace them, anyone could have nicked them and walked away with them.
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That's no where near good enough an explanation and bordering on contempt for you as the customer. I'd be contacting the dealer principle and asking him if he thinks it's acceptable.
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They've ordered one more key as they think they've locked the first 2 in the boot.
If they haven't they said they'd give me the new one to get me in the car, pointed out that if they aren't in there then there's 2 keys somewhere that can open and start my car.
Still waiting to find out what they plan to do now if they're not there. It'll take 5-10 days, so I won't be seeing the car for a while yet.
Frustrating, also worrying if they think it's acceptable to just lose some keys then replace them, anyone could have nicked them and walked away with them.
See my above earlier post, once they code the new key to the car any existing keys will no longer work.
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I do t think these are replacements I think these are just another set of keys with the same code etc. Will that make any difference?
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So, if I was to try really hard, and managed to lock both of my keys in the car, are VW really saying that I would have to wait 5 days for a new key to be sent from Germany, before I could get in?
Have to say, also, that there have been threads on here about how keyless is set up so that it is not easy to lock the keys inside the car. Left in the usual places, like on the boot floor, or on a front seat, it won't lock.
Someone on here had a new R with the same problem, and that turned out OK. Seems a bit daft, though!
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I do t think these are replacements I think these are just another set of keys with the same code etc. Will that make any difference?
See my above post,
They will have ordered new key/keys to your chassis number. When the new key/keys are coded to the car the old keys will no longer work.
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Have you seen your new car or is it hidden away somewhere ?
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I do t think these are replacements I think these are just another set of keys with the same code etc. Will that make any difference?
See my above post,
They will have ordered new key/keys to your chassis number. When the new key/keys are coded to the car the old keys will no longer work.
Thanks, explanation appreciated. At least I can be confident that no pikey has robbed the key and they're going to nick it from outside my house!
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Have you seen your new car or is it hidden away somewhere ?
It's underneath the sales place in the garage, went and had a look but wasn't paying much attention as I was quite miffed that I couldn't get in and drive it away!
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I do t think these are replacements I think these are just another set of keys with the same code etc. Will that make any difference?
See my above post,
They will have ordered new key/keys to your chassis number. When the new key/keys are coded to the car the old keys will no longer work.
Thanks, explanation appreciated. At least I can be confident that no pikey has robbed the key and they're going to nick it from outside my house!
Excuse me but that is just downright racist. They would never come and steal your car.
They would pave your driveway first :whistle:
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Keys weren’t in the boot, so looks like either they’ve completely lost them or someone’s nicked them.
I was offered £100 cheque, and autoglym as a sweetener but I’m not comfortable with the potential for someone else to be able to get into my car with the physical key. They could reprogram the key and be gone in minutes.
So I’ve asked for them to replace the locks, really frustrated but I think it’s the right thing to do other wise I’ll constantly be on edge thinking someone is going to nick my new gti.
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That's very frustrating and disappointing, especially with a brand new car.
But better safe than sorry.
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What a cok up...chances are, if they have received the replacement keys already, they'll wait a couple of days, then phone you to say that the locks have been changed...you drive away never being sure that anything was done at all.
Good luck!
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How is it even possible to lock the keys in the car?
If they have got the replacement keys then go and check the car unlocks with the key blade. Tell them you will keep the key until the locks are changed and then you can check that the locks were actually changed.
If they've nothing to hide then they will agree.
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Folks may remember similar happened to my R back in May. The car arrived at pound in shipping mode, went to prep and couldn't make either set work even tried to re code. Ended up having to get 2 correct steps for that chassis sent from Germany took around 5/7 days.
But lost? no way 2 sets get lost after they have prepared car for collection.
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
I'd ask for the dealer to provide a loan car until a new car can be shipped.
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
That's a very glass half empty view, just think of all the rattles they could fix whilst it's apart! :laugh: :whistle:
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
That's a very glass half empty view, just think of all the rattles they could fix whilst it's apart! :laugh: :whistle:
This is true, but things never quite go back together the same as when they they are built from scratch do they... there is always a bolt or two left over.... :grin:
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
That's a very glass half empty view, just think of all the rattles they could fix whilst it's apart! :laugh: :whistle:
This is true, but things never quite go back together the same as when they they are built from scratch do they... there is always a bolt or two left over.... :grin:
Another good point, weight saving!
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
I'd ask for the dealer to provide a loan car until a new car can be shipped.
I'd be likewise to be honest.
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Exactly!! The contract you signed has not been met...go for a new one, or find another dealer. Been there, done that...not VW in that case, but it worked for me.
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I think I'd be rejecting car, not sure I want my new car taken apart to fit new locks. Think of the rattles they'll introduce!
I'd ask for the dealer to provide a loan car until a new car can be shipped.
This is the right approach. I wouldn’t even entertain the offer of a lock change on a brand new car.
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Well car turned up yesterday, went and collected it and everything seems to be ok so far.
Really happy with it, the sales manager did what he could to make it right so I didn’t see the benefit in rejecting the car and having to wait for another. Now driving around with a big grin on my face :D
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Good news Moots! Apart from more keys than standard :wink:, what spec did you go for?
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Rejecting the car would be a very unlikely option to be honest, and not favourable for you or the retailer in question (wait times, costs involved etc).
At the end of the day mistakes happen, but I think its how the mistakes are handled and rectified that makes all the difference and if they have done everything they can to sort as quickly as possible, sorted the new keys and swapped over the required parts/locks etc and its as it should be thats all you can really ask for.
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Cheers guys, I’m happy with how it was handled and I got a few extras thrown in - autoglym/full tank/refund of £100, the lass who did the sales bought us a gift set from mamas and papas for our soon to be first child too, so that was a nice touch.
I’m all for being critical if people make mistakes, but i also think it’s only fair they’re given a chance to make it right.
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I’m all for being critical if people make mistakes, but i also think it’s only fair they’re given a chance to make it right.
You did the right thing.....
Also the legal aspect you can't reject without first giving the other party a chance to rectify the situation which is why you now (since 2015) have 6 months from date of purchase/signing documents with regards to car purchases...been there done that & been in court a couple of times over this (won each time)