GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Brenbo on 15 September 2017, 17:10
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Hi Guys
Last time I was washing my car. I noticed there was a slight dribble of water coming out of the side panel (which can be opened with a key or screwdriver) on the right hand, inside plastic panel of my boot when I opened it fully. This only happened after I washed my car and when the boot lid is extended to be fully open. My first guess was there was water getting in from around the rear light on the same side. However I have just returned from my local dealership after the first year service and they have discovered the rubber grommit which is located on middle of the bottom lip (near the boot catch) is missing. I am informed this is a water drainage grommit and is there to prevent water getting in as well? However although I can go back to my dealership and get this part fitted for free (on warranty), the dealership is at least 50 miles away. I am guessing the grommit only costs a few quid and may be fairly easy to fit as well (which would be less effort and cheaper).
Would any of you guys know where I could order the grommit from and how I would go about fitting the grommit correctly? Or would you suggest I just bite the bullet and go to the dealership and get them to fit it.
I must say I am a bit aprehensive about going back too soon, as on my return journey about half home from the dealership today I discovered 2x 20cm+ deep scratches/scuff lines on my leather steering wheel. I have looked after my car like a baby, but the service bay engineer has decided to scratch the hell out of my steering wheel. With damage like this I am not keen to go back too soon.
Does anyone also know how to remove/reduce deep scratches/scuffs from a leather steering wheel. I have rubbed the scratches down with finger but they are not completely gone. Please advise? :sad:
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That rubber grommit perishing / falling off is common. Mine fell off ages ago and I've done nothing about it. I don't think it's presence or lack of, is anything to worry about.
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If this is the case then it would be great.
But my only concern is I am getting a little bit of water if only a few drops inside the boot lid itself. This is then visible draining out of the plastic liner when the boot is opened. :undecided:
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Although the lack of a drainage grommit on my boot (tailgate) is not important, I have contacted my dealer anyway to see if they can order/fit one, at least if they agree to sort anything out in regards to my scuffed steering wheel at the same time that is.
I feel it's not good that I can hand over a car in immaculate condition only to recieve it back after a service in a worse condition (even if it is only a scuffed steering wheel)? It's just a matter of principle more than anything else. I feel if the workshop technician is this careless it needs to be highlighted and not let them go on thinking he's doing a great job when he's not. (I know it can be common at certain dealerships for under par workmanship).
My previous incident with workmanship was when a technician fitted a tyre with the inside wall facing out and chipped my wheel in the process. Not a good day for him (It was a friday afternoon, so I guess he could not wait for the weekend to start). They ended up replacing my wheel with a showroom car's wheel.
hope my steering wheel gets sorted out as easily? :undecided:
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Although the lack of a drainage grommit on my boot (tailgate) is not important, I have contacted my dealer anyway to see if they can order/fit one, at least if they agree to sort anything out in regards to my scuffed steering wheel at the same time that is.
I feel it's not good that I can hand over a car in immaculate condition only to recieve it back after a service in a worse condition (even if it is only a scuffed steering wheel)? It's just a matter of principle more than anything else. I feel if the workshop technician is this careless it needs to be highlighted and not let them go on thinking he's doing a great job when he's not. (I know it can be common at certain dealerships for under par workmanship).
My previous incident with workmanship was when a technician fitted a tyre with the inside wall facing out and chipped my wheel in the process. Not a good day for him (It was a friday afternoon, so I guess he could not wait for the weekend to start). They ended up replacing my wheel with a showroom car's wheel.
hope my steering wheel gets sorted out as easily? :undecided:
When my wheel was damaged at a dealers, they would not swap it out with a wheel off any car on their premises, no matter how many times I asked.
It would have saved 2 months of aggravation if they had :sad:
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I was surprised they did for me really. I was expecting them to fob me off with a refurbished wheel not a brand new one.
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Had similar with my passenger seat, someone must have sat into the car with something in their rear pocket. They also damaged two wheels.
(https://s5.postimg.org/ql0nr0tpj/IMG_0543.jpg) (https://postimg.org/image/7360b2wrn/)
(https://s5.postimg.org/rysambsyv/IMG_0542.jpg) (https://postimg.org/image/ug41tlcv7/)
Ended up getting the wheels refurbished at Lepsons, and £400 to cover my troubles instead of new wheels and new seat base cover. I had already ordered the GTD anyway and was selling the wheels from the CC because it was going traded in with standard 18" wheels.
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Looks like your damaged wheels was worse than what I incurred with my wheel incident a while ago, but the scratch on my steering wheel is longer but maybe not quite as deep as the damage on your seat pic. However I have just recieved a call from my dealer and they are going to get their service manager to give me a call on Monday. Hopefully it goes well. I have reduced the scratch/scuff a bit but it is still noticeable. If I had a run of the mill family car I may not have been as bothered about it. But the fact is it's a golf R packed to the hilt with options so a very expensive golf. Also the fact I look after it more than I would a new born baby, means it would niggle the hell out of me seeing the scratch everytime I get in to the car. I will speak to him on Monday and see what he has to say.
If anything they have been excellent with customer service in regard to sorting out issues to date. The only thing is it shouldn't have happened to begin with... I mean it was only a service. :rolleyes:
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Looks like your damaged wheels was worse than what I incurred with my wheel incident a while ago, but the scratch on my steering wheel is longer but maybe not quite as deep as the damage on your seat pic. However I have just recieved a call from my dealer and they are going to get their service manager to give me a call on Monday. Hopefully it goes well. I have reduced the scratch/scuff a bit but it is still noticeable. If I had a run of the mill family car I may not have been as bothered about it. But the fact is it's a golf R packed to the hilt with options so a very expensive golf. Also the fact I look after it more than I would a new born baby, means it would niggle the hell out of me seeing the scratch everytime I get in to the car. I will speak to him on Monday and see what he has to say.
If anything they have been excellent with customer service in regard to sorting out issues to date. The only thing is it shouldn't have happened to begin with... I mean it was only a service. :rolleyes:
If it were me I would only accept a new steering wheel.
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I will definitely try it on. Will keep you posted on the outcome. :wink:
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That's pretty rubbish news Brendan.
There are firms that can work miracles with leather but as you say, it should never have happened in the first place.
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Yeah it is pretty rubbish. Do you know of any firms who can perform a miracle on my steering wheel in the local area?
It's more a surface defect rather than a complete cut in to the leather. But there is a line of tiny dotted perforations in to the leather as if something was dragged across it. I have a few choice words but will keep calm at this point in time and await the feedback on Monday. Hopefully they come up trumps again and all will be sorted.
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They should really be replacing the 'wheel.
If they decide they want a go at repairing it then they may well have someone they use under contract.
Garnish on Marsh Barton do all sorts of repairs but I know there are quite a few leather specialists locally.
TFI Motortrimmers have been around for a good number of years, the owner lives just around the corner from me.
I've never used any of these companies so can't really recommend anyone.
I'll ask around in work next week as somebody always knows someone in that place!
Edit: It might be worth speaking to these people as they're more local to you http://www.auto-interiorscornwall.co.uk
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I think you're over thinking / stressing about it a bit tbh.
But I would try rubbing some leather conditioner (Glipitone or similar) into it with a soft cloth. If it's only a surface scuff you should have good results doing that. Leather is somewhat plyable / malleable so the worst of it should almost massage out I think.
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Not really stressing over it, more a case of would expect to recieve my car back in the same condition I took it to the dealer in.
The last place you would expect to uneccessarialy damage a car no matter how trivial would be the dealer. However there does seem to be numerous cases where the dealers have caused damage to cars while in their care. I just want my car back to the state it was in prior to taking it in to the dealer no matter how minor the damage. And yes, the damage is minor and trivial and will be something I suspect you could become blind to over time. Also I suspect I could spend hours of my own time trying to restore it back to a fairly good state again where it would become unoticeable.
But if for a year prior to my service I have taken pride and care over my car I would expect others to do so as well. Otherwise on the other side of the coin if I do not report it to the Dealer I may as well become complacent and accept it may happen anytime I take my car in for a repair, service or wheel/tyre change.
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The last place you would expect to uneccessarialy damage a car no matter how trivial would be the dealer
You haven't been to many VW dealers have you :laugh:
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As I stated in my previous post you wouldn't expect them to do it, but it seems there are numerous cases where they do. I have been to a few dealers in the past but previously they were not VW and lets just say the Honda dealer I used to go to locally was really good at customer service and workmanship. I cannot remember any incidents where I thought they had damaged my car while they had it in a workshop. The VW Dealer is really good at customer service, but it seems their workshop needs to catch up a bit, as they could be letting the side down. :rolleyes:
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As I stated in my previous post you wouldn't expect them to do it, but it seems there are numerous cases where they do. I have been to a few dealers in the past but previously they were not VW and lets just say the Honda dealer I used to go to locally was really good at customer service and workmanship. I cannot remember any incidents where I thought they had damaged my car while they had it in a workshop. The VW Dealer is really good at customer service, but it seems their workshop needs to catch up a bit, as they could be letting the side down. :rolleyes:
I did mean it as a joke btw but seriously I have been to loads of different dealers over the years and VW are by far and away the worst.
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I know it was meant as a joke, no worries, it was fully taken as you intended. :wink:
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I am also starting to realise VW are not the best in regards to their workshops.
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An update to my minor situation. I have just recieved an apology from my VW Dealer following me forwarding photos of the scratches on the Steering Wheel and they have booked me in for a New Steering Wheel. They have been really good about it no matter how minor it might have been in the grand scheme of things. When i reported it they asked for photos of the damage straight away, after which they came back and said they would rectify the damage caused by their depot. It was all too professional, smooth and easy. Great Customer Service, even if the Service depot caused the damage in the first place their customer service is great with sorting out the issue is really professional. :smiley:
However they have informed me it could take a while to code the steering wheel correctly. Do any of you guys know how long it might take to fit and code a steering wheel in a Golf MK7? The reason i ask is they could not say for definite how long it might be?
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Coding the steering wheel :laugh:
There customer services team maybe top notch but so is their bullsh*t department is too.
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Does a new steering wheel not need coding then for the buttons etc, to work correct with the car? THis is why I am asking you guys as I don't get fobbed off and get straight answers of how it actually is.
The reason I am asking about how long coding would potentially take (if at all needed) I just want to get an idea of how long it may take so I can plan my day around leaving the car with them. I don't want them to leave me without my own car longer than I really have to?
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It would take minutes.
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That's all I need to know. I thought it maybe the case. I watched a steering wheel on You Tube being taken off and replaced in minutes as well. But this was the same wheel, not a new one so no coding involved. I just needed to know if the coding was the same as I had a feeling it might. Wanted to be ready to state the case if they try to take too long doing it, as I want to avoid leaving a car with them unless I really had to, which it seems in this case I don't. Many thanks JoeGTI for your answer :wink:
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The only thing that would need coding is like back with the Mk6 you had to pay extra for the paddles on a dsg and if you retrofitted a steering wheel that had paddles then you would have to code the paddles to work but even then you weren't coding the steering wheel, you were coding the car to tell it it had a steering wheel that had paddles.
If it's a like for like wheel there are two connectors, one for the airbag and the other for the steering wheel controls.
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Hi Guys
Last time I was washing my car. I noticed there was a slight dribble of water coming out of the side panel (which can be opened with a key or screwdriver) on the right hand, inside plastic panel of my boot when I opened it fully. This only happened after I washed my car and when the boot lid is extended to be fully open. My first guess was there was water getting in from around the rear light on the same side. However I have just returned from my local dealership after the first year service and they have discovered the rubber grommit which is located on middle of the bottom lip (near the boot catch) is missing. I am informed this is a water drainage grommit and is there to prevent water getting in as well? However although I can go back to my dealership and get this part fitted for free (on warranty), the dealership is at least 50 miles away. I am guessing the grommit only costs a few quid and may be fairly easy to fit as well (which would be less effort and cheaper).
Would any of you guys know where I could order the grommit from and how I would go about fitting the grommit correctly? Or would you suggest I just bite the bullet and go to the dealership and get them to fit it.
I must say I am a bit aprehensive about going back too soon, as on my return journey about half home from the dealership today I discovered 2x 20cm+ deep scratches/scuff lines on my leather steering wheel. I have looked after my car like a baby, but the service bay engineer has decided to scratch the hell out of my steering wheel. With damage like this I am not keen to go back too soon.
Does anyone also know how to remove/reduce deep scratches/scuffs from a leather steering wheel. I have rubbed the scratches down with finger but they are not completely gone. Please advise? :sad:
I wondet if this is the cause of my wet roof lining on monday! I had the roof dont in blacl vinyl and rear tints done the result of which was a soaking wet roof liner....my boot lid would have been open for a good couple of hours could that water have ran down and soaked the roof lining ? Because there is no other explanation for why the lining was wet when they did the vinyl on the roof no water was used so the theory that the aerial had leaked didnt stand
Where exactly is this grommit ?
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The grommet is at the bottom of the bootlid, in the middle, close to the locking mechanism. It’s actually the end of the drainage tube for the Reverse camera. Do you have a reverse cam?
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No no reverse camera jyst went and looked it cant have been that theres no way the water cud have leaked down everything else was dry just the liner :undecided: