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Model specific boards => Golf mk7 => Topic started by: juicelow on 25 March 2017, 22:50

Title: Dealer prep...yay or nay...advice needed
Post by: juicelow on 25 March 2017, 22:50
Hi folks....recently ordered a new gti. As part of the deal the dealer threw in paint seal and also some kind of inside protection on the seats for free. :whistle:
Just need some honest advice and maybe first hand experiences.....even though it's free, should I just say thanks but no thanks? and ask for delivery without washing or paint prep...Is the risk of a shoddy job and paint damage from the dealer really that common? Does anyone know what the seat protection is?
Thanks :smiley:
Title: Re: Dealer prep...yay or nay...advice needed
Post by: gtiaps on 26 March 2017, 07:23
Hi
IMO i wouldn't have Vw do the prep there are plentry of horror stories on various threads regarding swirling scratches etc.
Ask if they are doing it or an outside detailer I'd it's Vw then no I wouldn't.
As for the seats can't really damage them we had it done back in 03 on a ford we bought at the time it's stuff you can buy now stain repellent etc so that for free would be ok. ... hope that helps  :whistle:
Title: Re: Dealer prep...yay or nay...advice needed
Post by: mezzer123 on 26 March 2017, 09:14
Hi
IMO i wouldn't have Vw do the prep there are plentry of horror stories on various threads regarding swirling scratches etc.

I'll second this, I had mine delivered on the back of a transporter lorry and it was proper dirty, but after following the process of detailing in which there is a great guide here in the detailing section by booth11, you will feel better knowing that there won't be any problems and the your will be done to your own standards.

I remember my dealer asking on numerous occasions if I was sure, because it was the very first time they had had that request, but I'm so glad I did!!!
Title: Re: Dealer prep...yay or nay...advice needed
Post by: kalimon on 26 March 2017, 09:40
Tell them to leave well alone!
You'll do a far better job yourself and you will know the car inside out once you've finished.
As mezzer123 mentioned, Booth11 ( Rebecca ) has a great guide to detailing on here, although it requires a fair bit of commitment to see it through :laugh:
Title: Re: Dealer prep...yay or nay...advice needed
Post by: master_hayabusa on 26 March 2017, 09:42
Hi
IMO i wouldn't have Vw do the prep there are plentry of horror stories on various threads regarding swirling scratches etc.

I'll second this, I had mine delivered on the back of a transporter lorry and it was proper dirty, but after following the process of detailing in which there is a great guide here in the detailing section by booth11, you will feel better knowing that there won't be any problems and the your will be done to your own standards.

I remember my dealer asking on numerous occasions if I was sure, because it was the very first time they had had that request, but I'm so glad I did!!!

If you have a car delivered that filthy dirty, how can you be certain there is no damage to the body/paint? Surely you would need to see the car in its cleaned state and under good light to ensure you are not accepting a non perfect car. The transporter guy's not gonna exactly hang around whilst you get it cleaned is he?
Title: Re: Dealer prep...yay or nay...advice needed
Post by: a9wyn on 26 March 2017, 09:48
As a follow on to my thread on the 'Detailing' page The dealer put on AuoGlym Lifeshine as a part of the deal when I bought the Golf. I had already had this carried out on a Beetle we purchased about 3 years ago and was pleased with the finish. So had no fears about having it applied to our Carbon Grey Golf and to be honest, I am very pleased with the result. No scratches, no swirl marks, so much so I am a bit wary about giving the car a coat of wax just in case I do introduce swirl marks or scratches.
 It appears going by various responses to dealer preparation, that it seems to be a luck of the draw. If you are concerned about the dealer carrying out this preparation, air your concerns and tell them any swirl marks or scratches after this procedure has been applied I will reject the car. I they can't guarantee that. Don't have it done   
Title: Re: Dealer prep...yay or nay...advice needed
Post by: juicelow on 26 March 2017, 09:55
Thanks for the advice everyone.....I'm leaning towards diy, but that's a good question from hayabusa. If the car is not paint prepped and dirty when I take delivery will it still be possible to spot any damage / imperfections?
Title: Re: Dealer prep...yay or nay...advice needed
Post by: mcmaddy on 26 March 2017, 10:00
Ask the dealership to remove all the transport protection and then hose the car off. You should then be able to see any marks or imperfections. I then drove mine directly to the detailer and he did the full protection.
Title: Re: Dealer prep...yay or nay...advice needed
Post by: TurboTrev on 26 March 2017, 10:09
I would risk the dealer doing it, but emphasise that they must take good care of it and that you will be checking it very carefully.  If it turns out poorly re-detail it yourself later (or try and get a commitment that they will pay for a pro detail if you're not happy).  I've never really had a problem with dealer prep, as the salesperson has been aware that I'm a VW nut and they have personally kept a close eye on things for me.
Title: Re: Dealer prep...yay or nay...advice needed
Post by: Booth11 on 26 March 2017, 10:57
I would think carefully about it.  Whilst some might be better than others, in general dealerships are not renowned for their careful prep and there would be the risk of them sealing in swirls and scratches if the car is poorly prepped, as well as the risk of inflicting swirls during sealant application itself.  Additionally the cost of dealer applied coating is often massively overpriced.

Skipping the dealer prep is a wise move IMO (if you care about such things). If you do decide to go that route, I would suggest you allow them to remove the transport wraps (and a 'no touch' jet wash at most) so they can PDI the car. Some people prefer to have them left on but there's a bigger risk that the dealership will say they couldn't properly PDI the car and probably leave little in the way of come back if there proves to be issues discovered once you've left the dealership.

If the wraps are off then unless the car is filthy, you should be able to make a good assessment and inspection of the car on collection, unless it's raining for instance. If the car is parked in some dark corner, have it moved somewhere you can see in good light. Take your time (within reason) in checking it over and take a small LED torch with you so you can check the paintwork condition for swirls and defects that won't show in normal daylight unless the sun is on the car. Take a checklist with you as it's easy to get caught up in the excitement of picking up a new car and forgetting to check key things.

Plenty on here have collected their cars unprepped and either taken them to a detailer or detailed them themselves (lots of advice on that in the detailing section). I collected mine with transport stickers removed but glue left on and totally unprepped (at my request) and although the car was a bit dirty, it did not hinder inspection and fortunately there were no defects. And whilst not the general norm, many dealerships are not unfamiliar with customers requesting a car to be unprepped.

Good luck with whatever you decide.  :smiley:
Title: Re: Dealer prep...yay or nay...advice needed
Post by: Daz Auto on 26 March 2017, 11:23
I remember my dealer asking on numerous occasions if I was sure, because it was the very first time they had had that request, but I'm so glad I did!!
I think I'll have to make that request. Though I expect my dealer will not be surprised :whistle:

Will the dealers let me do this work at the dealership? Or would I have to take it home?
Title: Re: Dealer prep...yay or nay...advice needed
Post by: mcmaddy on 26 March 2017, 11:32
I doubt they'll allow you to use garage space. They are a bit sniffy allowing detailers on site never mind Joe public.
Title: Re: Dealer prep...yay or nay...advice needed
Post by: I wanted a GTi on 26 March 2017, 11:53
I would say no, I collected my car on the 1st this month and it was covered in swirl marks and a small scratch. I told them I was rejecting the car but they later agreed to pay a Detailer to correct the swirl marks and to do his best on the scratch at a cost of nearly £500 and on top of that I'm paying for a ceramic coating to be applied.
Title: Re: Dealer prep...yay or nay...advice needed
Post by: vidman2 on 26 March 2017, 12:14
It might help if you identify the garage you are getting the car from someone may have experience of them, not all garages do a bad job. I purchased both my pp and R from a garage who employed ex professional detailers for their prep and were known to do a great job.  I wont do a recommend as the garage ownership has changed and I am not sure of their impact.
Title: Re: Dealer prep...yay or nay...advice needed
Post by: juicelow on 26 March 2017, 15:10
It might help if you identify the garage you are getting the car from someone may have experience of them, not all garages do a bad job. I purchased both my pp and R from a garage who employed ex professional detailers for their prep and were known to do a great job.  I wont do a recommend as the garage ownership has changed and I am not sure of their impact.
Thanks for the suggestion vidman....I'm in Denmark so not sure you guys will be familiar with my local VW dealer.
Decided I'm going to get the car delivered unprepped without paint seal etc...even though it's free as part of the deal.
Then I'll give it a good going over at home following all the good detailing advice in here...it will be a nice 'bonding experience' :laugh: