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Model specific boards => Golf mk7 => Topic started by: Dully on 20 September 2016, 19:06
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Just picked the car up from the detailers and not only has he done an amazing new car prep (Deep Shine - Lincoln) he also noticed that the drivers side rear wheel had the tyre fitted the wrong way.
I had to do a double take but it was as clear as day embossed "inside" facing out. On closer inspection it is even clearer with the tread pattern.
So a call to the garage tomorrow, it's only done 200 miles so I don't see an issue turning it, just need to be all over them like a rash to make sure they don't damage the rim. Not sure if they will do it at VW or take it somewhere?
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if the dealer is close take it back, and take a photo before you hand over the keys for them to do it.
If the dealer is a fair distance, just take it to your regular garage you trust, it won't be more than a tenner.
where are the pics of your new car? :wink:
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You go to the dealer in Lincoln, vertu? Thats where my car normally goes but after they wanted 160 quid for 1 Michelin, so dexel do my tyres.
Didn't realise there was anyone else on my patch.
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You go to the dealer in Lincoln, vertu? Thats where my car normally goes but after they wanted 160 quid for 1 Michelin, so dexel do my tyres.
Didn't realise there was anyone else on my patch.
I have used Dexel in Gainsborough before but as the car/wheel/tyre are brand new I want the ball firmly in their court with regards to any damage that may be caused during the tyre change.
I got the car from Sthingyhorpe VW, will ring them today and see what they suggest to do. I certainly did not expect to have a rear tyre ragged on and off a freshly detailed wheel after 200 miles so not very happy.
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The ability to fit tyres as a set or comprehend sidewall markings is something tyre fitters tend not to have.
Apart from the Mazda bloke at the BRSCC meetings, he's bang on.
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You go to the dealer in Lincoln, vertu? Thats where my car normally goes but after they wanted 160 quid for 1 Michelin, so dexel do my tyres.
Didn't realise there was anyone else on my patch.
I have used Dexel in Gainsborough before but as the car/wheel/tyre are brand new I want the ball firmly in their court with regards to any damage that may be caused during the tyre change.
I got the car from Sthingyhorpe VW, will ring them today and see what they suggest to do. I certainly did not expect to have a rear tyre ragged on and off a freshly detailed wheel after 200 miles so not very happy.
That's Scunny VW, corrective spelling not checked at 05:45 in the morning :grin:
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It looks like my front passenger side wheel on my GTI PP is also fitted with the inside facing wall on the outside. This was also VW fitter on a Friday afternoon, last minute tyre fit I think. However I don't mind as they are getting the GTI PP back today when i pick up my new Golf R with all the trimmings in about 3 hours time. :grin:
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It looks like my front passenger side wheel on my GTI PP is also fitted with the inside facing wall on the outside. This was also VW fitter on a Friday afternoon, last minute tyre fit I think. However I don't mind as they are getting the GTI PP back today when i pick up my new Golf R with all the trimmings in about 3 hours time. :grin:
Good stuff :cool:
We may need to start a new poll and get everybody having a quick check on their rims :grin:
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During a discussion about the possibility of swapping out the Bridgestones my GTI came with for something more grippy, the service manager at my dealer told me that, due to the stretching during tyre fitting and removal, tyres should not be removed and refitted more than 3 times. Very often, this can be an unknown, but it does mean that, technically, your wrongly fitted tyre is now, possibly, somewhat devalued.
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During a discussion about the possibility of swapping out the Bridgestones my GTI came with for something more grippy, the service manager at my dealer told me that, due to the stretching during tyre fitting and removal, tyres should not be removed and refitted more than 3 times. Very often, this can be an unknown, but it does mean that, technically, your wrongly fitted tyre is now, possibly, somewhat devalued.
Another useful bit of info if tyres have to be removed more than once for punctures etc.
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During a discussion about the possibility of swapping out the Bridgestones my GTI came with for something more grippy, the service manager at my dealer told me that, due to the stretching during tyre fitting and removal, tyres should not be removed and refitted more than 3 times.
Did you ever think that, may be, he just didn't want to swap them for you! :wink:
I found this...
"There is no limit although as tires age and the rubber hardens the chance of bead damage increases. I usually only see this on tires that are a decade old or more though and those should be taken out of service anyway due to age, no matter how much tread is left.
Dedicated winter-only tires actually have reinforced bead area's designed to be dismounted and re-mounted multiple times.
Source(s):
Tire shop service manager"
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Another useful bit of hear say if tyres have to be removed more than once for punctures etc.
I have corrected that for you. :tongue:
I'll have a search when I get a chance to see what the manufacturers say on mounting/re-mounting tyres/tires.
I am intending to get a set of winter tyres (no alloys) to fit to my next car every winter. So I need to know the answer to this question. Though I have researched it before and thought there was no limit. But that's hear say :wink:
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I have had a quick search while having my cornflakes. I can find little information on tyre mounting limits. Surely, if there was a limit, it would be somewhere on google. Though, there are articles on swapping summer/winter 'tires' and none of them mention limits.
On another note: did you know that you may not be insured if you only fit 2 winter tyres?
My insurance company said that they would refuse to cover me in an accident if only 2 winter tyres were fitted.
Insurance companies are well aware that fitting 2 winter tyres is potentially dangerous.
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Yes, that is true about only two winter tyres being unsafe.
I've spent a bit of time in Norway the last few years and there it's illegal to fit winter tyres to two wheels only.
I've bought a set of 18" MSW wheels and winter tyres for my PP GTI, dhould hopefully get them fitted in mid November.
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Ive never heard of a tyre lomit.
Ill ask my tyre suppliers and see if they have. I know when a tyre gets to a certain age it should be removed. They normallyhave cracks in the rubber by that point though
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Just picked the car up from the detailers and not only has he done an amazing new car prep (Deep Shine - Lincoln) he also noticed that the drivers side rear wheel had the tyre fitted the wrong way.
I had to do a double take but it was as clear as day embossed "inside" facing out. On closer inspection it is even clearer with the tread pattern.
So a call to the garage tomorrow, it's only done 200 miles so I don't see an issue turning it, just need to be all over them like a rash to make sure they don't damage the rim. Not sure if they will do it at VW or take it somewhere?
Update:
I am taking the car in today for the tyre to be turned, sales exec was fine and sorted it all through the service department although they seemed to be treating it more as a normal job rather than a VW cock-up they were resolving for a valued customer that had purchased 5 new vehicles from them over the last 8 years. :angry:
The sales exec had forwarded my E Mail highlighting concerns to the Sales, Aftersales & General Managers -
1. The rim has just been wheel armour guarded/sealed and this could be compromised
2. Damage could be caused to the rim and be the catalyst for alloy corrosion
3. Damage to the inner barrel area of the studs due to over zealous use of impact gun socket
4. Scuffs, markings and damage to the tyre while compressing to remove from rim
5. Excess fitting lubricant not cleaned satisfactorily and tyre wall not dressed
6. Damage to the inner rim when removing existing weights prior to balancing
Thought I would give the Aftersales Manager a quick call yesterday just to ensure they know I am on their case and after a brief and quite abrupt conversation I feel today could be eventful.
His tone of voice was disgusting and at no time did he once apologise for the problem, his answer to my concern was "you can take it somewhere else it you want to" and quite amusingly said "if we cannot swap a tyre over in a VW authorised workshop with a trained VW technician then we are in trouble" to which I replied "well a VW factory got it on the wrong way round and you did a PDI and did not see it was on wrong way round and yes, you will be in trouble as I will be having a new rim and tyre if its not right"
They do not seem to understand that yes I know its not a big deal and any chump can swap a tyre, but not any chump can do it and have the tyre and rim in the same condition as before they started, update to follow later and hopefully its short and sweet :angry:
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Yes, that is true about only two winter tyres being unsafe.
I was told by my old Tyre Centre manager that I only need 2 winter tyres. I must have given him some look. I said no, I need 4. He checked and said that was correct. :shocked:
My wife has had some bad luck with flat tyres recently. One of her winter tyres had a puncture at the beginning of this year. I knew that one of her summer tyres was also sitting in our garage with a puncture :rolleyes: Where we currently get our tyres fitted - I mentioned that we could fit 2 summer tyres, but the insurance would not cover us for that. The guy was surprise. Apparently the manager has been telling people for years that it is ok to fit 2 winter tyres. :angry: In fact, the van in the bay beside me had only 2 winter tyres!
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I have had a quick search while having my cornflakes. I can find little information on tyre mounting limits. Surely, if there was a limit, it would be somewhere on google. Though, there are articles on swapping summer/winter 'tires' and none of them mention limits.
Must admit, I did just accept that, as the bloke is usually reliable. May be that the limit is an ideal, rather than a rule. He did also comment that it is impossible to know the condition of all the parts of the steel carcase of the tyre, which is the major reason for not using second hand tyres. The outer condition is a guide, but not a guarantee.
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I cannot believe that a car was delivered from the factory that way. Good luck, on getting it sorted!
... not any chump can do it and have the tyre and rim in the same condition as before they started, update to follow later and hopefully its short and sweet :angry:
Where I used to get my tyres changed - I had alloys damaged on 2 separate occasion by the same fitter. I was trading the car anyway so it did not matter to me. The guys in the place I use now are much more careful. (And they know I am a fussy bugger :smiley:)
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If we cannot swap a tyre over in a VW authorised workshop with a trained VW technician then we are in trouble
I'm pretty certain that "a trained VW technician in an authorised workshop" damaged 2 new wheels that were replaced under warranty on my last car, when they swapped the tyres from the old wheels to the new wheels. I noticed the damage before I left the dealer, so they weren't able to accredit the damage to me.
The dealer said that the new wheels were delivered to them damaged, but the type and position of the damage (lacquer scraped off around the rim on the diamond cut surface) was consistent with the type caused by tyre fitting equipment. They ordered me some more wheels!
To the OP; make certain you check your wheel very carefully for damage before you leave the dealer's premises after the tyre has been correctly re-fitted.
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To the OP; make certain you check your wheel very carefully for damage before you leave the dealer's premises after the tyre has been correctly re-fitted.
Sadly that will not be enough - its already been used on the road by the OP so he will need to have the wheels inspected by the dealer and agreed that they are in perfect condition before they are let loose on it. At the same time get the whole car inspected to agree its in pristine condition as its not unknown for damage to cills to be inflicted by lifts, oily marks on seats inflicted etc.
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All sorted in the end and I also managed to blag a full set of VW rubber mats and a boot liner for my inconvenience.
Those wheels are so difficult to work with without causing any sort of slight cosmetic damage.
I was in the workshop watching the technician, the equipment looked a cut above your normal kiwkfit gear, wheel was protected with rubber like shroud during removal and replacement, no damage to the rim edge at all, but ........ After wipe down there was the slightest of a very small mark on one of the spoke faces, nothing you could even feel with your nail but it was there (was it there before is hard to tell), took wheel over to the paint shop and this disappeared with a quick 30 second buff with a plain dry polishing pad.
Wheel was then spun to balance with the existing weights still on as I did not want them taken off for no reason, result was it only needed one small one adding and they had black ones to use so it's invisible.
All the work was recorded for any future issues that may or may not develop in that area, I was also told that if in the next few weeks I am not happy with anything then they will replace the wheel and tyre. To be honest if they do that then it would mean them ordering new and having again to get a tyre on without damage and it would have to be an identical tyre to the rest so I am calling it quits at the moment as it looks like new.
Interestingly they went through the PDI sheet with me, the guy who did it has been with them years and is a right stickler for attention to detail, although there is no specific check that the tyres are the right way round, they do reset the pressures from transport settings so he has been staring at it at sometime! It seems to have been the talk of the dealership and from now on they will be checking for future hiccups.
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I've got 2 wheels waiting to have their tyres changed and I'm dreading it.
I don't think I've ever used anywhere that hasn't inflicted any sort of damage.
In fact I've been that p!ssed off with it I've researched the equipment to do it myself but I don't have the space.
There is definitely a market out there for tyre fitters that can do the job without damage.
Maybe we need a website "Rate my tyre fitter" That might make them more aware, as right now they don't give a dam.
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For all Irish drivers, ive been using a good guy who works for Modern tyres out of VW Deansgrange, Pottery Road.
He orders in the black weights for me as well.
Hes fitted several sets for me and so far so good.
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My experience.
I used to drive Landrover 110's offroad for 70% of the time.
Because of the rough terain the rims were fitted with the highest quality tyres available and these were omni directional.
Following a regular service I tried to ploughed through a long section of axle deep mud, somewhere I would normally sail through, and instead came to a wheel spinning halt, a quick reverse got me out and I tried again, still no progress, out again and yes the wheels had been refitted with the treads the wrong way round.
Immediatly back to the service centre where it was discovered their new mechanic (this was in pre 'technician' days) was responsible for the mistake.
His punishment was to watched by the whole team while he pressure washed the whole of the underside, before being allowed to change the wheels around.
He then had to clear around 1m3 of mud off the washing area.
As for the OP
IMO the dealer is responsible 100%.
I would have insisted on a new wheel and tyre regardless of mileage, no messing.
If they had refused I would have gone direct to Germany with names, job titles and English (and German translation) statements of what was said between both parties.
Dealers are paid by the manufacturers, a decent sum for EVERY vehicle they sell inorder for them to recify any problems without incuring a loss, the sum was £300/car (Vauxhall) in the late '70's btw.
The dealers try and keep this money to increase their profits and why they have well developed avoidance techniques.
ALWAYS COMPLAIN BIGTIME.
After an annoying problem with a washing machine and the supplier refusing to replace the machine or compensate me, I told them to be at their showrooms on Sunday morning as I would be there with the machine AND the local tv and radio so they could watch me smash the machine to pieces with a sledgehammer!!!
Result - a new machine delivered that day plus financial compensation for the damaged clothes.
My motto:-
When a gentle push doesn't work, a hard kick in the family jewels usually results in a prompt solution.
:laugh:
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I've got 2 wheels waiting to have their tyres changed and I'm dreading it.
I don't think I've ever used anywhere that hasn't inflicted any sort of damage.
In fact I've been that p!ssed off with it I've researched the equipment to do it myself but I don't have the space.
There is definitely a market out there for tyre fitters that can do the job without damage.
Maybe we need a website "Rate my tyre fitter" That might make them more aware, as right now they don't give a dam.
I know how you feel! I've just had two sorted on the GTD at Costco. Asked politely for them to be careful and I wa told they always are (with a smile). I said thanks, I know you must hear it a lot but they did a top job and zero marks - at all. Very happy.
The manager did tell me they get a lot of big Bentleys and similar in so are used to dealing with expensive diamond cut wheels.