GolfGTIforum.co.uk

Model specific boards => Golf mk7 => Topic started by: davewilliams000 on 06 July 2016, 17:30

Title: Service due soon
Post by: davewilliams000 on 06 July 2016, 17:30
'Oil service in x miles' has now started showing the past few days, however, it seems to be counting down to what will be 9300 miles on the clock when it reaches 'Oil service in 0 miles'. Thought it was 10K? or is it giving me an early warning of an early warning?!?  Its currently showing 900 miles to go, which will be less than a month for me. :huh:

Will have to take it to Arnold Clark as I have a service plan from them, and all of the VW dealers in Strathclyde area are AC. Will also be instructing them to get it changed over to flexible servicing as I don't want to have to take it in every 6-8 months with my milage! - if I was only doing 10K a year then I wouldn't have needed to get a diesel! If they disobey this instruction, I will get straight on to VW customer services, as it clearly states on the website FAQ that it can be changed over and I know others on here have said the same.
Title: Re: Service due soon
Post by: mcmaddy on 06 July 2016, 18:00
I didn't think they would sell you a service plan if you were on flexible servicing. Service plans are for fixed intervals so I suspect even if you ask they won't change it.
Title: Re: Service due soon
Post by: monkeyhanger on 06 July 2016, 18:35
'Oil service in x miles' has now started showing the past few days, however, it seems to be counting down to what will be 9300 miles on the clock when it reaches 'Oil service in 0 miles'. Thought it was 10K? or is it giving me an early warning of an early warning?!?  Its currently showing 900 miles to go, which will be less than a month for me. :huh:

Will have to take it to Arnold Clark as I have a service plan from them, and all of the VW dealers in Strathclyde area are AC. Will also be instructing them to get it changed over to flexible servicing as I don't want to have to take it in every 6-8 months with my milage! - if I was only doing 10K a year then I wouldn't have needed to get a diesel! If they disobey this instruction, I will get straight on to VW customer services, as it clearly states on the website FAQ that it can be changed over and I know others on here have said the same.

It is about 9300 miles and some change - this is because it is actually counting down to the mile equivalent of 15000Km. Ignore the "Service now!" warning for 700 miles and get it done at 10k miles.

They can change the service regime to long life, but if you're on the paid for service plan you'll have to stick to it because you've paid for interval servicing.
Title: Re: Service due soon
Post by: TwoSheds on 06 July 2016, 20:15
'Oil service in x miles' has now started showing the past few days, however, it seems to be counting down to what will be 9300 miles on the clock when it reaches 'Oil service in 0 miles'. Thought it was 10K? or is it giving me an early warning of an early warning?!?  Its currently showing 900 miles to go, which will be less than a month for me. :huh:

Will have to take it to Arnold Clark as I have a service plan from them, and all of the VW dealers in Strathclyde area are AC. Will also be instructing them to get it changed over to flexible servicing as I don't want to have to take it in every 6-8 months with my milage! - if I was only doing 10K a year then I wouldn't have needed to get a diesel! If they disobey this instruction, I will get straight on to VW customer services, as it clearly states on the website FAQ that it can be changed over and I know others on here have said the same.

As already said VW Financial Service plans are for fixed servicing intervals not Flexible servicing periods.

I'd be interested to see where FAQs allow you to change your current VW Financial Contract without financial adjustments to flexible servicing.

You can choose any dealer you wish to undertake your servicing under the plan.

I do high mileages and having my car serviced twice a year where I choose is no real deal if I'm honest with planning ahead and the use of a loan car ( OK a Polo or basic Golf unfortunately but its only 24 hours )
Title: Re: Service due soon
Post by: p3asa on 07 July 2016, 00:41
Did you buy your car new?
In other words did you get a VW service plan or by some deal Arnold Clark were doing on 2nd hand cars?

I'll be going down to Ayr for my next service as Arnold Clark are the pits. Damaged my car twice on 2 separate occasions.
Title: Re: Service due soon
Post by: Restlessnative on 08 July 2016, 23:54
Did you buy your car new?
In other words did you get a VW service plan or by some deal Arnold Clark were doing on 2nd hand cars?

I'll be going down to Ayr for my next service as Arnold Clark are the pits. Damaged my car twice on 2 separate occasions.

Bought my GTD from Inch VW in Stirling.AC have recently(June) taken over Inch in Stirling and Bathgate.Soon you'll only be able to buy a car from AC and no one else. :sad:
Title: Re: Service due soon
Post by: Garhan on 09 July 2016, 10:16
Did you buy your car new?
In other words did you get a VW service plan or by some deal Arnold Clark were doing on 2nd hand cars?

I'll be going down to Ayr for my next service as Arnold Clark are the pits. Damaged my car twice on 2 separate occasions.

Bought my GTD from Inch VW in Stirling.AC have recently(June) taken over Inch in Stirling and Bathgate.Soon you'll only be able to buy a car from AC and no one else. :sad:
This is a disaster,I use Inch Bathgate because they're not AC my closest dealer is AC at Wishaw.

My car will be coming up for its first service in a few months,and now have no idea where to go now.
Title: Re: Service due soon
Post by: davewilliams000 on 11 July 2016, 13:12
Thanks for the replies everyone...

Mine was a pre-reg car (so technically used) and it's and AC service plan not a VW one. After this service, then I have 1 more on the plan so will get it changed then as I won't be renewing the plan. I'll certainly be asking them about flexible servicing when I put it in for this one though to see what the response is, even though as per comments above, I don't expect them to change it whilst it's on the plan.

This is a disaster,I use Inch Bathgate because they're not AC my closest dealer is AC at Wishaw.

My car will be coming up for its first service in a few months, and now have no idea where to go now.

You can't be far from my Garhan as Wishaw is my local dealer too, although I got it from the VW Crow Road dealership in Glasgow. I'm not used to going in and demanding things with any of my previous cars, but I will really want someone to walk around the car with me (whilst I take photos) before I hand it over and also will be make it abundantly clear that under no circumstances are they to clean the car (I'll put in my wo-wo 'please do not clean my car' sign of course as well as telling them!). Haven't decided which one I will take it to yet (Wishaw near home, Crow Road near work), so if anyone has any comments on either of these 2 dealers then let me know.

Main reason to get it changed is the cost of getting it done almost twice a year, once I will be paying for it that is. I guess the alternative once I've used up the plan, is to talk to my local garage that has serviced all my cars in the past, as they should be able to do it without affecting the warranty so long as genuine VW parts are used.

I've had a couple of unexpected trips down south since I got the car, so that's shortened my time to get to 10K from my normal usage by a couple of months.
Title: Re: Service due soon
Post by: CraigW on 11 July 2016, 13:32
Thanks for the replies everyone...

Mine was a pre-reg car (so technically used) and it's and AC service plan not a VW one. After this service, then I have 1 more on the plan so will get it changed then as I won't be renewing the plan. I'll certainly be asking them about flexible servicing when I put it in for this one though to see what the response is, even though as per comments above, I don't expect them to change it whilst it's on the plan.

This is a disaster,I use Inch Bathgate because they're not AC my closest dealer is AC at Wishaw.

My car will be coming up for its first service in a few months, and now have no idea where to go now.

You can't be far from my Garhan as Wishaw is my local dealer too, although I got it from the VW Crow Road dealership in Glasgow. I'm not used to going in and demanding things with any of my previous cars, but I will really want someone to walk around the car with me (whilst I take photos) before I hand it over and also will be make it abundantly clear that under no circumstances are they to clean the car (I'll put in my wo-wo 'please do not clean my car' sign of course as well as telling them!). Haven't decided which one I will take it to yet (Wishaw near home, Crow Road near work), so if anyone has any comments on either of these 2 dealers then let me know.

Main reason to get it changed is the cost of getting it done almost twice a year, once I will be paying for it that is. I guess the alternative once I've used up the plan, is to talk to my local garage that has serviced all my cars in the past, as they should be able to do it without affecting the warranty so long as genuine VW parts are used.

I've had a couple of unexpected trips down south since I got the car, so that's shortened my time to get to 10K from my normal usage by a couple of months.

Taken my car to Crow Road for its last 2 services and never had any issues. Told them not to wash it which they agreed and was absolutely fine. Booked in for my 3rd service with them on Friday
Title: Re: Service due soon
Post by: Garhan on 11 July 2016, 13:57
Thanks for the replies everyone...

Mine was a pre-reg car (so technically used) and it's and AC service plan not a VW one. After this service, then I have 1 more on the plan so will get it changed then as I won't be renewing the plan. I'll certainly be asking them about flexible servicing when I put it in for this one though to see what the response is, even though as per comments above, I don't expect them to change it whilst it's on the plan.

This is a disaster,I use Inch Bathgate because they're not AC my closest dealer is AC at Wishaw.

My neighbour who is a vosa inspector and always buys VW,prefers Crow road. He's been round all the dealers either to have his cars serviced or,in a professional capacity.

Then again they know who he is and take care of his car. 
My car will be coming up for its first service in a few months, and now have no idea where to go now.

You can't be far from my Garhan as Wishaw is my local dealer too, although I got it from the VW Crow Road dealership in Glasgow. I'm not used to going in and demanding things with any of my previous cars, but I will really want someone to walk around the car with me (whilst I take photos) before I hand it over and also will be make it abundantly clear that under no circumstances are they to clean the car (I'll put in my wo-wo 'please do not clean my car' sign of course as well as telling them!). Haven't decided which one I will take it to yet (Wishaw near home, Crow Road near work), so if anyone has any comments on either of these 2 dealers then let me know.

Main reason to get it changed is the cost of getting it done almost twice a year, once I will be paying for it that is. I guess the alternative once I've used up the plan, is to talk to my local garage that has serviced all my cars in the past, as they should be able to do it without affecting the warranty so long as genuine VW parts are used.

I've had a couple of unexpected trips down south since I got the car, so that's shortened my time to get to 10K from my normal usage by a couple of months.





My neighbour who is a vosa inspector and always buys VW,reckons Crow road are about the best.
He's visited al the local dealers to have his car serviced or,in a professional capacity.

Then again they know who he is and take care of his car.
Title: Re: Service due soon
Post by: davewilliams000 on 11 July 2016, 14:24
Thanks for the replies... looks like Crow Road it is then :smiley: Will just need to decide if I do it on a work day and get them to pick up and drop off or if I take it in on a day off and just wait for it. Probably the latter I think.
Title: Re: Service due soon
Post by: p3asa on 11 July 2016, 16:58
Taken my car to Crow Road for its last 2 services and never had any issues. Told them not to wash it which they agreed and was absolutely fine. Booked in for my 3rd service with them on Friday

The only problem about Crow Road is the parking. Its as tight as hell. Perfect conditions for getting a ding in the side.
Although in saying that I think they are all tight.

As for getting them to check the car Dave, make sure you take your time and check it before you go in to collect the keys.
That was my downfall. I got my service advisor and a tech to check my car when I dropped it off as I had previous damage. But when I went to collect it I went straight to the desk rather than closely inspecting my car. The advisor and myself checked it over and it appeared okay however when I got home I noticed the sill had a slight chunk out it as if the arms of the ramp had battered into it. I immediately phoned them but they denied it and I had no come back. They wouldn't even let me put the car on the ramp to see if the arms of the ramp married up with the damage.
Arnold Clark lying b@$tards.
Title: Re: Service due soon
Post by: CraigW on 11 July 2016, 19:46
Taken my car to Crow Road for its last 2 services and never had any issues. Told them not to wash it which they agreed and was absolutely fine. Booked in for my 3rd service with them on Friday

The only problem about Crow Road is the parking. Its as tight as hell. Perfect conditions for getting a ding in the side.
Although in saying that I think they are all tight.

As for getting them to check the car Dave, make sure you take your time and check it before you go in to collect the keys.
That was my downfall. I got my service advisor and a tech to check my car when I dropped it off as I had previous damage. But when I went to collect it I went straight to the desk rather than closely inspecting my car. The advisor and myself checked it over and it appeared okay however when I got home I noticed the sill had a slight chunk out it as if the arms of the ramp had battered into it. I immediately phoned them but they denied it and I had no come back. They wouldn't even let me put the car on the ramp to see if the arms of the ramp married up with the damage.
Arnold Clark lying b@$tards.

Was that Crow Road Stevie?
Title: Re: Service due soon
Post by: p3asa on 11 July 2016, 20:09
No Craig. It was at Arnold Clark Merrylee.

I took the car to Crow Road when I first got my GTD as I had a bubble under the paint on the sill. Not a space to be had.
I refuse to park side by side unless its at the end of a row and its guaranteed to be at least a cars door width away.
I was sweating buckets as I had to squeeze in-between cars and run in to get the warranty manager for what I thought was a 10 minute appointment  :grin: :grin:
An hour later and I was still waiting  :rolleyes:
Title: Re: Service due soon
Post by: CraigW on 11 July 2016, 21:05
No Craig. It was at Arnold Clark Merrylee.

I took the car to Crow Road when I first got my GTD as I had a bubble under the paint on the sill. Not a space to be had.
I refuse to park side by side unless its at the end of a row and its guaranteed to be at least a cars door width away.
I was sweating buckets as I had to squeeze in-between cars and run in to get the warranty manager for what I thought was a 10 minute appointment  :grin: :grin:
An hour later and I was still waiting  :rolleyes:

Yeah it's quite a tight car park that's for sure and not the easiest to manoeuvre in. They do have more parking round the back and a bit more space. Not as bad as Glasgow Audi though, almost impossible to find a space in there
Title: Re: Service due soon
Post by: p3asa on 11 July 2016, 22:10
I found Glasgow Audi great as they parked the car for you as well as taking pictures as you pulled up so if there was any damage you had instant evidence.
Title: Re: Service due soon
Post by: davewilliams000 on 02 August 2016, 11:32
Hopefully last question on this...

do you think it's better to get it serviced a bit early or a bit late. Trying to work out when to get it done with my days off. It's either got to be next week, when the mileage will be around 9700 or 3 weeks later when it will be around 10600, or does it really matter... obviously concerned for purposes of warranty. I know there is bound to be some give and take either side of the 10K but I don't know how much.

Probably going to risk it and take it to Wishaw VW as it's closest to home, and hopefully just wait for it whilst they do it. I know they'd pick it up and drop it off but I'd rather be there to allow a closer inspection before and after.
Title: Re: Service due soon
Post by: CraigW on 02 August 2016, 12:48
Hopefully last question on this...

do you think it's better to get it serviced a bit early or a bit late. Trying to work out when to get it done with my days off. It's either got to be next week, when the mileage will be around 9700 or 3 weeks later when it will be around 10600, or does it really matter... obviously concerned for purposes of warranty. I know there is bound to be some give and take either side of the 10K but I don't know how much.

Probably going to risk it and take it to Wishaw VW as it's closest to home, and hopefully just wait for it whilst they do it. I know they'd pick it up and drop it off but I'd rather be there to allow a closer inspection before and after.


Given that timescale it will make absolutely no difference
Title: Re: Service due soon
Post by: TwoSheds on 02 August 2016, 13:12
Hopefully last question on this...

do you think it's better to get it serviced a bit early or a bit late. Trying to work out when to get it done with my days off. It's either got to be next week, when the mileage will be around 9700 or 3 weeks later when it will be around 10600, or does it really matter... obviously concerned for purposes of warranty. I know there is bound to be some give and take either side of the 10K but I don't know how much.

Probably going to risk it and take it to Wishaw VW as it's closest to home, and hopefully just wait for it whilst they do it. I know they'd pick it up and drop it off but I'd rather be there to allow a closer inspection before and after.

If you have the choice and it's convenient I'd go for the service at 9700 rather than 10600 miles.

The notice of Servicing by the car or your own observation gives you plenty of advanced notice.

I know its not much difference overall in mileage but I'd prefer to be in the position of its been serviced on time, so to speak, rather the latter purely so VW cannot use this in any future 'goodwill' assessment / scenario that may or may not occur.
Title: Re: Service due soon
Post by: Garhan on 02 August 2016, 13:28
Hopefully last question on this...

do you think it's better to get it serviced a bit early or a bit late. Trying to work out when to get it done with my days off. It's either got to be next week, when the mileage will be around 9700 or 3 weeks later when it will be around 10600, or does it really matter... obviously concerned for purposes of warranty. I know there is bound to be some give and take either side of the 10K but I don't know how much.

Probably going to risk it and take it to Wishaw VW as it's closest to home, and hopefully just wait for it whilst they do it. I know they'd pick it up and drop it off but I'd rather be there to allow a closer inspection before and after.




Let us know how you get on at Wishaw,I noticed a change in attitude from all the dealers when they changed to Arnold,all bad.
Title: Re: Service due soon
Post by: davewilliams000 on 02 August 2016, 14:29
Given that timescale it will make absolutely no difference

Was hoping someone would say that! Have done a more accurate re-calculation of my expected mileage and it's going to be around 10400 on 1st Sept so am just going to go with the later option as it is more convenient, and I have the following day off as well should there be any issues. Fingers crossed! :rolleyes:
Title: Re: Service due soon
Post by: itavaltalainen on 02 August 2016, 21:09
Usually you have 1k grace for warranty purposes... I have been over 400 miles and had no issue with warranty work after. If it was my own car I would always just get it in before mileage or date is due (difficult on my work car where I can do anything from 500 to 1500 miles a week).
Title: Re: Service due soon
Post by: Watts on 04 August 2016, 15:32
Just been to my dealer and got my car booked in for it's first service. Nice and easy, going in at 10 on Saturday morning, will be done while I wait too. And I can have a complimentary bacon roll and hot drink! Hopefully the experience on the day will be just as smooth too and there was no problem with my 'no wash' instruction :smiley: