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Model specific boards => Golf mk7 => Golf mk7 GTD/TDI => Topic started by: dickt on 24 March 2016, 17:20
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Read and take note of the very limited VW warranty
Just a quick post. I have never read a warranty. I just assumed that most things were covered. With VW they are not. Read your warranty!!
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Like what?
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Never had anything go wrong within the warranty period for a VW (i've had 8 from new) that wasn't covered by the warranty, with the exception of cosmetic corrosion (whiteworm) on some wheels, a second dealership group covered it though. If you've been knocked back for anything failed/deteriorated that isn't of your own doing then it should be covered - care to divulge your findings?
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I don't want this to be about me/my issues with VW. I just want to encourage folk to read the warranty. VW's warranty is nowhere near as good as Kia/Hyundai etc.
I,too have bought 8 VWs. In my case, since 2000.
I was just stooopid not to read the warranty. So I simply suggest that others should read it.
So-called wearable items are only covered in the UK warranty for 6 months or 6000 miles. So - with 32,000 of gentle driving on the clock, my brake pads are 20% worn. That's great. Good for lots more miles. My Shock Absorbers died some time ago. Not a warranty item after 6 months of gentle driving...............
I have never had Shocks go this early. Never.
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Does anyone take time to read warranty/instructions....it ain't called the small print for nothing :smiley: It's only when something goes wrong that you're scrambling like a cat being held over a barrel of water looking for the warranty/instructions :cry:
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I certainly haven't read mine but I doubt there could have been much in it that would've put me off buying the car. Things going wrong and who pays isn't high on my list of priorities when buying a new car. Perhaps it should be, but it's not.
Dickt, now you know, would you have bought a Kia or Hyundai instead? They have great warranties to attract buyers as the cars don't attract enough on their own merit.
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Shock absorbers are covered under the warranty so I suggest you query why they weren't.
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Mcmaddy,
they are only covered for 6 months or 6,000 miles.
In the past, the garage told me that VW would use discretion about overall condition/use etc to decide. They now say that VW are just not using any discretion at all.
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At that point this is where your consumer rights come into play
I would suggest everyone find the number for their local Trading Standards and keep it handy :smiley:
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As the leak was discovered at MOT just a few days past the three year point I struggle to see how consumer rights would apply really.
The VW warranty for shock absorbers covers against manufacturing defects for the first six months or 6,000 miles. ( a small print item I wasn't aware of )
Whether you could argue the leaks which could have occurred a lot earlier than the three year discovery point gives you anymore rights I don't know.
The annoying thing is that VWUK do not appear to be applying any customer goodwill in this case as they might have done in the past.
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As the leak was discovered at MOT just a few days past the three year point I struggle to see how consumer rights would apply really.
The VW warranty for shock absorbers covers against manufacturing defects for the first six months or 6,000 miles. ( a small print item I wasn't aware of )
Whether you could argue the leaks which could have occurred a lot earlier than the three year discovery point and were down to a manufacturing defect I don't know.
The annoying thing is that VWUK do not appear to be applying any customer goodwill in this case as they might have done in the past.
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As the leak was discovered at MOT just a few days past the three year point I struggle to see how consumer rights would apply really.
The VW warranty for shock absorbers covers against manufacturing defects for the first six months or 6,000 miles. ( a small print item I wasn't aware of )
Whether you could argue the leaks were down to a manufacturing defect & could have occurred a lot earlier than the three year discovery point is another matter.
The annoying thing is that VWUK do not appear to be applying any customer goodwill in this case as they might have done in the past.
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Tried to edit my post and 'save' but appeared as new posts .??
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Because a car has to be defect free for at least 6 years.........my missus works for Trading Standards so deals with these sorts of issues all the time
Whilst shock absorbers are a wear and tear item they should last at least 100,000 miles with normal use. Thrash them around the track and yes they will wear out quicker
This will be the last time I point out to people about their consumer rights as it appears the majority seem to be happy to be ripped off by VW.
People need to dig their heels in and put up as much fight as possible as at the end of the day you are paying £25k plus for a hatchback so you expect it to last......
Carry on people.............
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I had a complete rear axle assembly and shock absorbers replaced under warranty on my mk4 golf. Your warranty is for three years and i dont really care what the small print says about 6 months bu44sh!t. If anything goes wrong thats not a wear and tear item which in my book is serviceable items i get it replaced under warranty. I've never had any issues at all with any vw or seat warranty. People need to grow a pair a stand up for themselves and not take the first answer.
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Because a car has to be defect free for at least 6 years.........my missus works for Trading Standards so deals with these sorts of issues all the time
Whilst shock absorbers are a wear and tear item they should last at least 100,000 miles with normal use. Thrash them around the track and yes they will wear out quicker
This will be the last time I point out to people about their consumer rights as it appears the majority seem to be happy to be ripped off by VW.
People need to dig their heels in and put up as much fight as possible as at the end of the day you are paying £25k plus for a hatchback so you expect it to last......
Carry on people.............
This. So called "fit for purpose".
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Do all parts of the car have to last 6 years by the sale of goods act? I'm pretty sure they don't, and the onus is on the consumer to prove a manufacturing defect after 6 months.
The 6 year term is a maximum and is based on what it is, how much it costs and how much wear and tear/environmental conditions the item it is subjected to/expected to be subjected to.
Expect a TV sitting on a TV stand or screwed to a wall to last 6 years, expect a car engine or gearbox to last 6 years. I doubt any small claims court in the country would expect a clutch to last 6 years unless you could prove you'd never ridden it at junctions or had an independent engineers report following inspection that strongly implied a manufacturing defect in their professional opinion, no one would expect shocks or brake disks/pads to last 6 years either.
Saying all that, i'd expect shocks to last the 3 years of the standard warranty, especially if the brand of shocks fitted to the car come with a 3 year manufacturer's warranty when bought privately as replacements.
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Mcmaddy,
they are only covered for 6 months or 6,000 miles.
In the past, the garage told me that VW would use discretion about overall condition/use etc to decide. They now say that VW are just not using any discretion at all.
My rear shocks were replaced under warranty recently. My car is a 63 plate (December '13) and has 40K miles... So, sounds like your dealer is being creative with what they tell you...
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As monkey hanger says if you were to buy genuine VW shocks from the parts dept. you get longer than 6 months warranty in fact I'm almost certain if it's genuine parts then it's two years. I'd be going to a different dealer if I were you.
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1 year if you buy them
2 if the dealer supplies and fits
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1 year if you buy them
2 if the dealer supplies and fits
But surely this doesn't matter as you've already pointed out (except to the people who are happy to be ripped off for VW) that it doesn't matter how long a car or part is warranted for, it has to last 6 years :rolleyes:
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1 year if you buy them
2 if the dealer supplies and fits
But surely this doesn't matter as you've already pointed out (except to the people who are happy to be ripped off for VW) that it doesn't matter how long a car or part is warranted for, it has to last 6 years :rolleyes:
Within reason....... and I did point out that shocks are a wear and tear item so its harder to prove how long they will / should last.
We don't know if the OP goes rallying with his car on the weekend and therefore shortening the lifespan of the shocks. Its not designed for that is it and therefore even your Consumer Rights will struggle to argue that one :rolleyes:
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I am retired, and the car has a very easy life. 32,000 very easy miles.
In my view, VW are a huge corporate which will be coughing up many Billions of dollars in fines and legal cases in the US due to its own criminal actions in dieselgate.
The message has gone out from HQ to save every penny. That means that No "discretionary" money will be spent. So out goes care about Loyal customers, and in comes the Lawyer, who points out that all the "wear and tear" stuff is only warranted for 6 months, or 6,000 miles. The fact that most modern shock absorbers on modern cars do 100,000 miles is ignored.