GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Danny86 on 18 March 2016, 23:01
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Hi everyone I'm new to this forum and just looking for some advice regarding my GTI order please.
I was due to collect my new car on Wednesday 16th March, unfortunately on Tuesday I received a call from my dealer who told me my car had been stolen from the dealership. I was absolutely gutted!
The dealer has told me he can get hold of cars in the UK with the same colour however they have optional extras so my monthly payments would be more. I told him I will probably cancel the order then as I'm not willing to pay more.
Where do I stand here, should I be getting the higher spec car for the same price as my original order? Or is this just bad luck for me?
I'm considering cancelling the order an just buying a second hand Fiesta to save the hassle. This is the first new car I have ever bought and this has totally ruined the experience for me.
Thank you for any help.
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Sounds suspect to me, like the car was sold by another sales person. These days cars don't get stolen without keys!
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I agree with Ant. Sounds pretty dodgy although can happen I suppose.
I don't think they are liable at all in giving you any extras for free but you would like to think due to the inconvenience that they might strike a deal with you.
Or can they not give you a runaround until a new one arrives? I'm sure they could alter somebody else's order that's just about to go to confirmed build date and that way it would be in 8 weeks or under!
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As you were due to pick up the car the following day, had they already given you the Registration Number or better still the VIN number, so you could arrange insurance etc. ?
Would be very interesting to check if the VIN or Reg number appear as registered on the road....
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I was told they broke into the dealership found the keys and took the car from inside.
There's another order that I can change to but it is estimated to arrive late April. I'm not willing to wait that long as I've had no car since the 12th January so I've been getting the train to work everyday which adds an hour to my journey each way. I asked about a courtesy car when I placed the order but they told me they don't do that.
They had given me the registration number but they hadn't registered the car yet as they were going to do that on the Wednesday.
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Bad luck mate I would have been gutted. I would hold out for the golf if you can but I would be expecting the dealer to be doing some serious good will gestures. Sorting you a temporary car whilst you wait should be a minimum.
If you have the reg number then the car will be registered with the dvla. I checked mine on the dvla vehicle check website a couple of days before I collected mine and it was shown as being there but the registration date was a couple of days in the future.
Good luck mate but don't get a fiesta.
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If you have the reg number then the car will be registered with the dvla. I checked mine on the dvla vehicle check website a couple of days before I collected mine and it was shown as being there but the registration date was a couple of days in the future.
Good luck mate but don't get a fiesta.
Our experience was different. We had the reg number of ours for 3 days beforehand and couldn't understand why it wasnt coming up on any of DVLA's systems. We tried to insure it at the dealership in front of the salesman with the reg number and he told us its not registered yet it's all done instantly now online. So they did it there and then when we picked it up.
Best way to check if they've sold it is to look on the ask mid website. A thief isn't going to insure it.
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Sorry to hear of your woes OP. I know yours was a GTI but there have been reports of thefts of R's from dealership forecourts, so it does happen. It does sound a little fishy though, so worth trying to see if the car shows up as insured as Stevie (p3asa) suggests.
I do think the dealership should be offering you something in goodwill as you are greatly inconvenienced and certainly insist on a courtesy car of a reasonable standard. Hope you get it sorted to your satisfaction.
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get onto vw customer care!! i would say thats shocking they should be doing everything possible to keep you as a customer and help with your in convenience all be it sounds very fishy!!
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Agreed with the above - sounds dodgy, but I would not go saying that to the dealer at this point.
Did you have an order number? I would ask the dealer about the possibility of a courtest car to bridge the gap between now and the end of April to keep your order in tact due to the inconvenience you are experiencing.
Should that not be possible I would then contact VW Customer Care, explain the situation and that you would have to cancel your order if no courtesy car or negotiations on an available higher spec car are forthcoming.
I can't believe they would want to lose you as a customer......
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Some good advice here and what an awful situation taking the gloss off a big moment.
Is it a biggish dealership?
Did you get much of a discount?
If the car has indeed been stolen then their insurance should cover for customer cars stolen off their premises and you'd think there would be a hire car available to you at the least?
I'm sure you're very disappointed but hang in there and don't just get a second hand Fiesta out of pure frustration. Sleep on it for a few days. Stick to your guns and original budget.
The dealership will have to pay for optional extras on a car they buy in if it's already built, hence why they want to put your monthlies up - their management won't want to be giving away freebies like that if you've already had a big discount and their bottom line is affected.
Just bear in mind the reason your monthlies go up (assuming PCP here?) is that the options are worth a fraction of their original cost down the line.
As you're a cash buyer in the sense you have no part ex then you do have and awful lot of options open to you.
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Just another thought, VW give courtesy cars if the customer has had to wait X amount of weeks on their new car. I can't remember the figure.
I know it would technically be a new order if they ordered another car for you but that is their problem.
Your contract and agreement is for them to supply a car in X time so if they can't do that then you might hit the time scale for a car to be provided.
I would go in and see the manager as I'm sure there is something they could do.
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Just another thought, VW give courtesy cars if the customer has had to wait X amount of weeks on their new car. I can't remember the figure.
I know it would technically be a new order if they ordered another car for you but that is their problem.
Your contract and agreement is for them to supply a car in X time so if they can't do that then you might hit the time scale for a car to be provided.
I would go in and see the manager as I'm sure there is something they could do.
If you've waited over 6 months then VW will arrange give you a hire/courtesy car,until your new car arrives. They are very efficient, and I had one within a day of phoning them. Maybe the OP could suggest that route. I think the branch of VW is called VW Replacement Cars or something like that.
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If you let me know what dealer it was I will tell you in 5 minutes if they had a car stolen or not!