GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: JBirchy on 07 March 2016, 10:13
-
Hi folks,
My GTI turned 2 years old on 1st March and since then, some bits of interior trim have all of a sudden started to show some wear and tear.
Gearstick silver trim starting to flake...
(http://i1214.photobucket.com/albums/cc481/birchyboy87/8A9A0CC2-DDA5-45C1-8D4B-F9D9937A2A5C_zpshzuln8f2.jpg) (http://s1214.photobucket.com/user/birchyboy87/media/8A9A0CC2-DDA5-45C1-8D4B-F9D9937A2A5C_zpshzuln8f2.jpg.html)
Then on Saturday I got in the car, hit the start button and got a pin prick stabbing in my finger...
(http://i1214.photobucket.com/albums/cc481/birchyboy87/F53DF22F-F036-4750-94A3-D55F2A6A7E7B_zps9wcasxmc.jpg) (http://s1214.photobucket.com/user/birchyboy87/media/F53DF22F-F036-4750-94A3-D55F2A6A7E7B_zps9wcasxmc.jpg.html)
The section of foil in the 'N' started to peel off and it's pretty sharp!
Best pic I could get...
(http://i1214.photobucket.com/albums/cc481/birchyboy87/94ABAF17-433B-4126-AE1F-2500F25D4067_zpsdjc6jlcp.jpg) (http://s1214.photobucket.com/user/birchyboy87/media/94ABAF17-433B-4126-AE1F-2500F25D4067_zpsdjc6jlcp.jpg.html)
Yesterday it came away all together.
(http://i1214.photobucket.com/albums/cc481/birchyboy87/5EB49F0B-397C-4489-91D3-E70873DA2880_zpsvwo4gyxo.jpg) (http://s1214.photobucket.com/user/birchyboy87/media/5EB49F0B-397C-4489-91D3-E70873DA2880_zpsvwo4gyxo.jpg.html)
Not only this, my MDI charging cable has kicked the bucket and no longer works.
Does anybody know if all of the above are covered under warranty? Car is due it's 30,000 mile Service in the next couple of weeks so I'll be taking it up with the dealer...
JB
-
I've seen people say they've had the button changed under warranty, they had the same problem as yourself.
-
I had the start button replaced under warranty, but the car was much newer - less than a year old. It's a well known issue, plenty of others have reported it. The lettering on the new button is redesigned, so less likely to happen on newer cars... so obviously VW are aware it's a design flaw.
My gear stick (manual) had also started to flake a bit like that after about 2 years but I was about to trade the car in so didn't bother getting that checked out.
-
had s/s button replaced after over 2 years a few weeks ago under warranty
-
get it back to the stealers! you dont pay good money for that to happen 2 years down the line! :whistle:
-
Cheers folks. It's due its 3rd Service Pack jobby in around 800 miles so I'll have them replaced then. A little bit disappointing though, these things should surely last longer than 2 yrs/30k miles.
-
Interesting update for you lot...
So my car had it's 30,000 mile service yesterday and I asked the dealer (Lookers VW Preston) to look at the faulty bits of trim, and also the MDI cable which no longer works.
All pieces of trim and cable are not covered under warranty, and I would be required to pay for them. They said it was just wear and tear. I'm a little disappointed that they've only lasted 2 years before flaking off, and if I were to purchase the items it would cost me a little over £150.00 based on their quoted prices.
Not only that... I paid for a service pack when I bought the car and included in the pack is a brake fluid change included in the third service. When they sold this to me, they didn't say that it's only designed for customers who do 10,000 miles per year. I've done 15,000 miles per year, and therefore had the third service after only 2 years. The brake fluid change isn't due until 3 years old, so VW refused to carry it out. So when the fluid change needs doing after 3 years, I'll have to pay for it as I've had all 3 services under the plan (even though I've effectively paid for the brake fluid change to be carried out under the plan)...
Yet again I left a VW dealer feeling disappointed and seriously considering whether I'll ever have another.
-
I'd be speaking directly to VW UK now, them part maybe wear and tear issues but surely expecting them to last longer than 2 years isn't too much to ask for, as an auto it shouldn't be getting that much use so should be lasting many years before any flaking issue becomes apparent.
As for the brake fluid service, surely if you have paid for it as part of the service pack they should honour it, it shouldnt make any difference having it done now, if you'd have asked for it to be done and were physically paying for it then I'm sure they'd have done it without question
-
Poor service yet again - hear so much of this nowadays.
The start button, plenty of evidence of others getting that warranty replaced on here, so what's the difference?
Service plan - nonsense. If it includes brake fluid which you don't yet need, it should be 'free' at the point you do need it. Are they suggesting that you have to do bang on 10k a year otherwise it's a waste of money? If so, they explained that all in advance of you paying for it?!
Bunch of arse.
-
Why doesn't this surprise me! I think they must have some training school in how to p*ss customers off in some short sighted cost saving which in the long term turns people away from the brand.
-
Having dealt with Audi dealers for the last 10 years, I'm dreading dealing with VW after reading to this.
Audi were very good to deal with ( well my dealer was ) and their dealerships are very comfortable places to wait.
-
It obviously seems to depend on your dealer and/or the relationship you have with their service dept. I had no problem getting my Start button replaced. No question about it, and as it turns out VW actually had flagged it as a known issue and redesigned the lettering on the button.
-
Having dealt with Audi dealers for the last 10 years, I'm dreading dealing with VW after reading to this.
Audi were very good to deal with ( well my dealer was ) and their dealerships are very comfortable places to wait.
My Audi dealer had their moments but I stopped going to them after they misquoted a job (they had my car's details so entirely their own fault) and refused to honour it but only at the point of dropping the car off. On the same visit they were going to rip me off for 30 mins labour to change the lights switch which they did free in the end as a 'goodwill gesture'. It took the service desk assistant (not a mechanic) less than 30 seconds to complete the job. Thieving gits.
-
It does make you wonder; given VW's recent negative publicity, you'd expect them to up their customer service game.
I suspect the franchise dealer AKA local monopoly model is broken. Where's the need for good customer service when you are the only new car dealer for a given brand within a 20 mile radius?
Bubba.
-
Some dealers are just crap when it comes to warranty claims, some warranty staff clearly don't know what VW UK will reimburse on.
If VW UK say no for an item that another dealer would get the green light for the work, it would seem to me that the first dealer didn't explain it well to VW UK when submitting the claim or the dealer lied and didn't actually ask VW. As always, if you get the brush off from one dealership group then try another.
-
Yes it is a bit annoying really. Does anybody know a customer service email for VW UK? I think I'll write to them and take things a little further...
-
Yes it is a bit annoying really. Does anybody know a customer service email for VW UK? I think I'll write to them and take things a little further...
I'd be phoning VW uk first and setting the wheels in motion and then follow it up with an email to the person you spoke to describing the faults and attach some photos as well
-
Yes it is a bit annoying really. Does anybody know a customer service email for VW UK? I think I'll write to them and take things a little further...
I'd be phoning VW uk first and setting the wheels in motion and then follow it up with an email to the person you spoke to describing the faults and attach some photos as well
Yes good idea, I'll do just that.
-
I've always found @vwukhelp on twitter to be very responsive
-
Dealer A - Refused to replace my flaking start/stop button. Here is a Bill for us to replace it for you....
Dealer B - No problem sir, that will be covered under warranty.
I have an open case with VW Customer services investigating why some dealers (my Dealer A) appear to apply their own idea of what is covered by the VW UK policy.
-
I think you are right about Cost saving. They have Billions of dollars of fines and legal compensation cases in the USA. They need to save Billions of dollars.
Customers can get lost. When a big multinational is in panic mode - as VW are, then saving every penny, and managing their costs by fear, is how they will operate. :cry: :angry:
-
I think you are right about Cost saving. They have Billions of dollars of fines and legal compensation cases in the USA. They need to save Billions of dollars.
Customers can get lost. When a big multinational is in panic mode - as VW are, then saving every penny, and managing their costs by fear, is how they will operate. :cry: :angry:
The question then is - did VW stop putting this shroud in on models made before dieselgate?
-
I've always found @vwukhelp on twitter to be very responsive
Interesting update... I reached out on Twitter as per the advise above, and got a message back very quickly. Couple of phone calls later and VW Customer Service are all over it. Fantastic service.
No result as of yet, but CS are contacting the dealer to establish whether or not they did actually apply for the warranty claim, or just took a judgement call on whether or not they thought it would be accepted.
They agreed that the trim should last a lot longer than 2 years without flaking off. I emailed them the link to this thread so they could see the pictures and the evidence that other members had trim replaced under warranty.
Been promised a call back before COB tomorrow so here's hoping.
-
As promised, I got the call.... from the dealer who initially rejected the replacements under warranty. They called to book the car in to replace the start button, gearstick and MDI cable under warranty after instruction from VW UK Customer Services!
Very happy of course, and the helpful team on Twitter sorted it all out.
Work being done next Thursday.
-
Great result.
What a joke that dealer is.
You would think they would be going all out to do warranty work as its business for them. It sounds like they just knocked it back though without even approaching VW themselves.