GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: GTI2016 on 06 February 2016, 08:59
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Hi All,
I took my GTI in for a service last year at VW dealership. I have the 4 year service plan.
When I arrived the next morning to pick up my car I walked by it in the car park and the window was wide open and the rain pouring in. The service book was also lost or stolen from the car.
I obviously took this up with the individual on site and then the service manager. He offered to valet the car and sort out one another problem on it as compensation and replace the service book.
I subsequently took the car in and got this done - but - they are now refusing to replace the service book with a like for like copy. They tried to fob me off with a pathetic 5 sheet A5 version. This is not acceptable in my mind.
I'm now planning on taking this higher up the VW chain. Would anyone have any advice for me doing this?
Grateful for your thoughts.
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make a complaint to vw uk see if they get you a new service book :smiley:
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Appalling service!
I would never take my car there again and I'm sure you won't be. Hope it gets sorted to your full satisfaction.
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Thank you - I'll try that.
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Name and shame?
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Have you spoken to the on site general manager (Top guy there )and complained to him ?
I certainly wouldn't be happy .
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VW Lookers - Battersea ... I'll be doing as you suggest. Thank you.
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I really don't understand VW.
On the basis of this, they have clearly "under performed".
Why don't they just do the right thing, why is every single issue a fight, as if they are doing you a favour, just to get them to do what you would expect from a service or warranty.
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Thats disgraceful behaviour by the garage I would of hit the roof!
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Nightmare and poor service from the dealer... must admit any dealer with the name "Lookers" are pretty crap in my experience, wouldn't go near them with a barge pole regardless of car make
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was worried when I found out Benfield had been bought by Lookers, mine was just serviced last week but they were as good as ever with pick up drop off, little video of the underside of the car during service and, giving the inside a good clean! phone call afterwards to let me know all was well and asking if it was ok to drop the car of earlier if it was convenient for me
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was worried when I found out Benfield had been bought by Lookers, mine was just serviced last week but they were as good as ever with pick up drop off, little video of the underside of the car during service and, giving the inside a good clean! phone call afterwards to let me know all was well and asking if it was ok to drop the car of earlier if it was convenient for me
Ive had a few appaling experiences with Benfield with very shoddy repairs and minor damage they caused to my paintwork which they tried to hide (Silverlink). The Scotswood Road branch is far better.
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Benfield in Dumfries are really good since we bought our VWs a GolfGTD MK6 though .and Tiguan sport .
Getting them both MOTd in next two weeks and they have price matched the cost of MOT all because I e mailed and asked if they would .
Been cleaning Tiguan last week and doing wifes Golf today and tomorrow if its dry .
Not had any problems and service is excellent .