GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Cossieian on 08 January 2016, 16:30
-
Had my car from new, was perfect up until 500 miles on the clock when it started to make a creaking/rubbing noise when turning the steering wheel at low speeds, and it's gradually got louder since.
Car now has 2700 miles and finnally today had time to leave it into VW to get sorted.
Just had a callback from the service manager to say their Master Tech have looked at it and he printed of a bulletin from VW to say this is completely normal :tongue: and it's something to do with the car "Bellows" whatever the hell they are
As you can imagine I hit the roof and said no way is this normal and to show me another car that does it, so he said he'll try and get a car when I go to collect in the morning BUT can't promise anything.
where do I go from here with this? Quite frankly it's so loud sometimes it's embarrassing when I am carrying passengers (which have commented on it before) and I feel is unacceptable
Anybody any advice please
PS they also checked another sound I have, which was a knocking/clonking when braking and changing direction, they put this down to the calipers and agin say it's totally normal :cry: :cry:
Gutted, first brand new car I've bought and the only car I've had these issues with, not good enough VW!!
-
It's not normal my car doesn't do that.Call his bluff and insist on him showing you another car that does it.
He must have a forecourt full of mk7 golfs to demonstrate this to you.
You could try another VW dealership you don't have to use the one that supplied car.
I hate being fobbed off also.
-
Agree mine doesn't do it as well, however if he shows you another MK7, make sure it's a performance model (R, GTI or GTD), as these are the only ones to have the variable ratio racks which may or may not make a difference.
-
Doesn't do it on mine either, although I only have 1200 miles on mine.
Ask them why it should start after 500 miles and get worse if it's a normal function of the car and doesn't do it on all their cars. I don't think "noisey bellows" was an optional extra! :grin:
-
Just called the service guy back and told him if he can't show me Nother car simalar I'm not taking the car back until it's fixed. His reply was "VW have instructed that there's nothing to fix and nothing can be done"". What a joke
-
Just called the service guy back and told him if he can't show me Nother car simalar I'm not taking the car back until it's fixed. His reply was "VW have instructed that there's nothing to fix and nothing can be done"". What a joke
Name the dealer!
-
Maybe your crazy thoughts are not so crazy after all :grin: :grin:
-
Had my car from new, was perfect up until 500 miles on the clock when it started to make a creaking/rubbing noise when turning the steering wheel at low speeds, and it's gradually got louder since.
Car now has 2700 miles and finnally today had time to leave it into VW to get sorted.
Just had a callback from the service manager to say their Master Tech have looked at it and he printed of a bulletin from VW to say this is completely normal :tongue: and it's something to do with the car "Bellows" whatever the hell they are
As you can imagine I hit the roof and said no way is this normal and to show me another car that does it, so he said he'll try and get a car when I go to collect in the morning BUT can't promise anything.
where do I go from here with this? Quite frankly it's so loud sometimes it's embarrassing when I am carrying passengers (which have commented on it before) and I feel is unacceptable
Anybody any advice please
PS they also checked another sound I have, which was a knocking/clonking when braking and changing direction, they put this down to the calipers and agin say it's totally normal :cry: :cry:
Gutted, first brand new car I've bought and the only car I've had these issues with, not good enough VW!!
I've been having a similar issue on my GTI, noticeable only on "rough" surfaces (rock, asphalt). There is a loud plastic cracking noise at low speeds or at full stops along with some sort of rubbing/rattle coming from the front end of the car.
At the beginning, the VW technicians said it was completely normal situation, but with every single km the plastic noise became louder and louder. The guys from VW were anything but helpful, so I decided to check myself. I found that there are two bearings, one on each side of the car, located at the top of the shocks (called steering bearings down here) that required lubrication, especially on adverse climate locations. One of them was even broken, producing that plastic crack noise
VW decided to cover those pieces under the car warranty. I'll share the results when they're replaced. You should also check them.
-
Mine has started making a horrible noise on full lock sometimes.
My mk5 GTI used to do the same thing.
-
I have the creaks at the rear at full lock, and, just new this week, the rubbing sound at the front, when static and turning wheels left/right and vice versa.
-
Didn't realise you were getting the rubbing sound also Becs???
Funny that it only happens when static, mine is at low speeds
-
Didn't realise you were getting the rubbing sound also Becs???
Funny that it only happens when static, mine is at low speeds
Yes, it's a new development - only started this week, noticed it doing my usual manoeuvres on the driveway (3 point turn). Definitely a new sound. The minute I heard it I thought of you, and yours. Was going to mention it to you when you next posted an update on yours. The rubbing sound is only at the front, so that, and the rear creaking, make for a noisy car when chucking it around on the driveway :-(
Can't say I've heard it at low speeds but will turn the music off next time I'm out and about and have a good listen. Assume yours is making the rubbing sound when turning at low speed Ian?
-
Yes Becs rubbing sound from front at relatively low speeds ie 5-15mph :angry:
-
I'm might have the same rubbing noise Ian - noticed it more recently as I've been using a high rise car park and a fairly tight lock is needed to avoid the high kerbs on the way in/out
-
Yes Becs rubbing sound from front at relatively low speeds ie 5-15mph :angry:
Righty ho, will listen out for it over next few days.
-
I'm might have the same rubbing noise Ian - noticed it more recently as I've been using a high rise car park and a fairly tight lock is needed to avoid the high kerbs on the way in/out
My mk6 GTI started doing it in the last few months of my ownership - did that in the multi story when going up the steep ramps. Asked dealer to look at it at the last service, they couldn't find anything of course.
-
Is it not the rubber CV boot sticking together which is moving when you turn. Try some lubricating stuff on the boots and see if the noise disappears.
-
Is it not the rubber CV boot sticking together which is moving when you turn. Try some lubricating stuff on the boots and see if the noise disappears.
Yea I assume when they mentio Bellows they mean the rubber boots/gator.
I agree why not just try and fix it with some silicone or summit and be done wif it, simples :sad:
-
Brief update: was with the dealers this morning for about 2 hrs :rolleyes:
Basically we went out in another Golf R they had on site and it had no noise whatsoever, then into my car where the noise could be heard straight away.
Back inside where the service guy tried to explain that he has seen a few cars like this and is perfectly normal and acceptable, which my reply was, if it was normal then every car would do it and IMO is not acceptable.
Anyway got chatting to the dealer manager and he said every new car is different and they are all going to have abnormal sounds of some description :undecided: but he understands I'm rather fussy and needs it put right. So next week he is contacting VW to log my complaint and ask for a fix to be issued, but can't promise anything.
I must mention that I have no issues with my dealer. They have been more than helpful and their customer service is first class, I guess they can only go on what VW advise them to do.
So we shall see what they come up with this week and I will let everyone know.
-
It may be "normal", in that it could be something as simple as suspension bushes getting cold, wet or even too dry, but it shouldn't be that hard to diagnose for the garage.
Jack the car up and move the front wheels around with a "technician" observing, then try it stationary with the weight of the car on the suspension and an observer close by underneath. Would that take 10-15 minutes?
Bushes or rubber bellows is an easy fix, steering rack is more of an issue (if it is that?).
If I ever have to go into any garage, I prefer to be able to tell them what the problem is and likely solotion.
I am used to track prepped cars, where you learn to hear for things and a decent technician can get the gist of how serious the problem is from the feedback.
VW do appear a little disinterested?
-
It may be "normal", in that it could be something as simple as suspension bushes getting cold, wet or even too dry, but it shouldn't be that hard to diagnose for the garage.
Jack the car up and move the front wheels around with a "technician" observing, then try it stationary with the weight of the car on the suspension and an observer close by underneath. Would that take 10-15 minutes?
Bushes or rubber bellows is an easy fix, steering rack is more of an issue (if it is that?).
If I ever have to go into any garage, I prefer to be able to tell them what the problem is and likely solotion.
I am used to track prepped cars, where you learn to hear for things and a decent technician can get the gist of how serious the problem is from the feedback.
VW do appear a little disinterested?
The problem with modern garages now it that it is hard to find a mechanic, most are just fitters now and unless they are told by head office/computer screen that there is a problem they can't work it out for themselves.
-
That's my point, they are disinterested so you have to tell them what the problem is.
I appreciate this takes experience and a reasonable idea and agree with you about many being fitters. They are all costed by the hour and that is the problem, you can't define how long it will take to find and resolve an issue.
Jobs like changing a strut, wishbone or roll bar bushes bushes and drive shaft boots will all be logged with a specific hourly time and the garage can't do much in terms of billing for warranty claims if it takes more time than expected.
-
Whenever I've told the garage my opinion as to what is wrong with my car, they ignore me.
Then again, in my own line of business I do exactly the same routinely when someone from outside of my specialism tries to tell me what their problem I'm being asked to look at is caused by.
It is quite annoying though with the garage, especially when its something I've learnt from here that dozens of people have already confirmed.
One service manager told me that "nothing on the internet is ever correct", which is quite a sweeping inaccurate statement and then some.
-
I was at a dealers one day in our Mk6 GTi and I got talking to the service manager outside. He made a point of making out that their dealership was noted for being the most knowledgeable dealers in the area.
I then unlocked the car and he then asked what I had installed on the car to make the beeping noise when I unlocked it. I laughed as I thought he was joking but then he asked if I had got it off eBay or somewhere. When I tried to explained to him what VagCom was he didn't believe me and said that there was no such thing available.
Thankfully I had never used that garage and all I was doing there was getting a quote for a replacement wheel that had been damaged by a pothole.
-
Hi,
This was my experience with suspension noises that I finally got sorted after more than a year.
I totally feel ur pain as I spent so long researching what it could be but ultimately, each of our problems can be different.
Perseverence is the key here and even though the garage may tell you all is fine, if you know urself it's not then keep going back before the warranty expires.
Regarding the suspension noises, there is a TPI issued 15th April this year that involves dropping the wishbones and greasing the bushes with a more substansial grease. This cured my creaking, pattering and squeaking noises.
Regarding clunking, mine turned out to be caused by a broken bracket which holds the auxillary water pump in place at the front of the engine.
All this was finally sorted after being fobbed off for more than a year and lots of visits to the dealer.
Good Luck!
I hope this helps in some way.
-
...Master Tech...
....."Bellows" ...
:laugh:
VW Main Dealerships are useless at anything other than selling cars (and sometimes parts). Probably shouldn't be that way, but sadly mostly is.
-
Not sure if this is related to my issue but couldn't find another suitable topic.
On my home this afternoon I was coming out of a multi-storey car park so turned sharp left down 10 or so ramps. With each sharp turn there was a rubbing noise coming from the front wheel I'd best describe it as a kind of "hurrrrrr" sound - it sounded like the noise brakes make when a car hasn't been driven for ages and they've become a little rusty. Pulling into my parking space at home I have to make a sharp right and the sound was present then too.
Not really noticed it before now (done just under 1000 miles) but it was really evident leaving the car park.
Any ideas what this could be? Has something just settled in place now that the car has been driven a bit?
-
Not sure if this is related to my issue but couldn't find another suitable topic.
On my home this afternoon I was coming out of a multi-storey car park so turned sharp left down 10 or so ramps. With each sharp turn there was a rubbing noise coming from the front wheel I'd best describe it as a kind of "hurrrrrr" sound - it sounded like the noise brakes make when a car hasn't been driven for ages and they've become a little rusty. Pulling into my parking space at home I have to make a sharp right and the sound was present then too.
Not really noticed it before now (done just under 1000 miles) but it was really evident leaving the car park.
Any ideas what this could be? Has something just settled in place now that the car has been driven a bit?
I noticed this again today, seemed a bit louder than previously. I've got a 90 day health check with my VW dealer in a few weeks so will ask them for some advice but it'd be interesting to know if anyone on here can suggest anything.