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Model specific boards => Golf mk7 => Topic started by: Gtiless on 28 May 2015, 09:46

Title: Poor sales pitch.
Post by: Gtiless on 28 May 2015, 09:46
A few weeks ago I got a call out of the blue from the VW dealer I bought my MK6 Gti from.
Usual how was it going with the car, am I happy with it type chat.

Then obviously on to the real reason for the call-would I be interested in changing to a MK7?

So I gave the salesman a rough spec and told him to email me a quote based on a PCP.

He sent it later that day and it had no discount at all on the new car,no dealer £1250 contribution,(not sure if this is still a current offer but it was then,is it now a £1000?) but a decent trade in price for my car.

I had told him a drive the deal price I had,and had said he would have to get somewhere near this to begin to tempt me,he replied that DTD struggle to actually source the cars,but he would look at it during the initial phone conversation.

Anyway I replied to his email reiterating the DTD price and asking why it showed no £1250 dealer contribution and said again he would need to get somewhere near this price ,I thought at some stage I would get a revised quote but I never even got a reply!

How can they hope to sell cars with a crappy approach like this? They cant have me down as a complete timewaster because as I say I bought my current GTi from them.

I half feel like emailing again and copying the head sales manager in on the email!

I actually feel a bit flabbergasted that they do stuff like this and sell anything. Has anyone else had any similar experiences to this? 
Title: Re: Poor sales pitch.
Post by: Gtiless on 28 May 2015, 13:49
116 views and no replies or thoughts?

It must be just me that has experienced this then? :grin:
Title: Re: Poor sales pitch.
Post by: JBirchy on 28 May 2015, 14:32
I'm actually not surprised by it. My guess is that they will be getting to the end of the quarter and will need the figures and won't expect the price-savvy negotiations and will look to other customers who are happy to pay list price (there must still be some?!)

If the dealer is that desperate for the sale, they will be back to you.

When I ordered mine, Liverpool VW originally said they couldn't match the DTD price but I left them stewing (as hard as it was), and they came back and matched it, and chucked the Service Pack in FOC to sweeten the deal.

I'm a Sales Manager myself, and if any of my staff responded (or failed to) customers in the way most car sales guys do, we'd have big problems. Frustrates the life out of me!
Title: Re: Poor sales pitch.
Post by: JB GTI on 28 May 2015, 14:48
Not surprised in the slightest. I would imagine the sales guy is struggling for orders and has been pushed into this by his manager and called you completely unprepared and hoping you had just climbed off the "Green Bus" and jump at anything he threw at you and when you questioned it lost interest and moved on to the next unlucky sod on his list !!
Think he needs a new career.
If you want a new car, go somewhere else.
Title: Re: Poor sales pitch.
Post by: Booth11 on 28 May 2015, 14:55
Gtiless, do you want a new MK7?

You probably threw him with your DTD questions and he wasn't prepared.  Poor sales pitch indeed!  Never fails to depress me how woeful some of these car sales guys (the very few decent ones excepted).
Title: Re: Poor sales pitch.
Post by: Gtiless on 28 May 2015, 19:07
Gtiless, do you want a new MK7?

I would,I think be interested in a new MK7, but my MK6 has only done 26k and its just a weekend toy,so it would have to be a really good deal-I am not prepared to pay through the nose for one as I am not that bothered if I swap it or not. (If that makes sense!)
Title: Re: Poor sales pitch.
Post by: joe6 on 29 May 2015, 11:30
Gtiless, do you want a new MK7?

I would,I think be interested in a new MK7, but my MK6 has only done 26k and its just a weekend toy,so it would have to be a really good deal-I am not prepared to pay through the nose for one as I am not that bothered if I swap it or not. (If that makes sense!)

I was considering a Mk7 and got a quote for my MK6. It is pristine. It was so low that I laughed and walked away. The MK 6 is a good car and I think VW are pricing themselves out of the market with the MK 7 especially with the latest price hike.
Title: Re: Poor sales pitch.
Post by: matchboy on 29 May 2015, 11:41
Gtiless, do you want a new MK7?

I would,I think be interested in a new MK7, but my MK6 has only done 26k and its just a weekend toy,so it would have to be a really good deal-I am not prepared to pay through the nose for one as I am not that bothered if I swap it or not. (If that makes sense!)

I was considering a Mk7 and got a quote for my MK6. It is pristine. It was so low that I laughed and walked away. The MK 6 is a good car and I think VW are pricing themselves out of the market with the MK 7 especially with the latest price hike.

When I chopped in my mk 7 GTI (one year old) the price one of the dealers gave me was so laughable - especially as they had a mk 6 GTI right outside the windown on for 4K more than they were offering me for mine - I also walked out (after pointing to the one on the forecourt).  Just cause they're in the selling game does not make them good sales people!
Title: Re: Poor sales pitch.
Post by: fredgroves on 29 May 2015, 12:46
Salesmen always have targets and price brackets that they are allowed to work in.

Don't imagine that they are empowered to beat any price you roll up with.

I would never be upset if one refused my cheeky "its this much from these guys over there" approach - most will say "well why don't you buy it from them?" (and probably chuck in "you know they aren't as good as us" or something).

I'm sure they get these sort of approaches all day every day, don't be surprised if they really don't want to play.

Your chancing and it didn't work, go chance somewhere else now - you'll win in the end or discover that its all swings and roundabouts with every vendor.
Title: Re: Poor sales pitch.
Post by: Booth11 on 29 May 2015, 12:50
Gtiless, do you want a new MK7?

I would,I think be interested in a new MK7, but my MK6 has only done 26k and its just a weekend toy,so it would have to be a really good deal-I am not prepared to pay through the nose for one as I am not that bothered if I swap it or not. (If that makes sense!)

What plate is your Mk6? we've got similar miles on the clock.

It does make sense to me.  I felt that way moving from Mk5 to 6, really wasn't fussed at all.  I very nearly didn't get one (it was one of the last off the line) ummed and ahhed whether to hold off and wait for the 7.  But I've loved it.  I knew then I would move to the Mk7 for the MQB platform, and after the initial first batch were out  :whistle:  The reason for the R -  that proverbial itch to be scratched.

Just cause they're in the selling game does not make them good sales people!

Nail hit on head!
Title: Re: Poor sales pitch.
Post by: monkeyhanger on 29 May 2015, 13:03
When I chopped in my mk 7 GTI (one year old) the price one of the dealers gave me was so laughable - especially as they had a mk 6 GTI right outside the windown on for 4K more than they were offering me for mine - I also walked out (after pointing to the one on the forecourt).  Just cause they're in the selling game does not make them good sales people!

They will always try to make £4k on a nearly new VW performance Golf if you let them. That is perfectly fine with me if I get 12% off the new one - it is hard to get a great deal both ends. They will want 15% margin in any used car after a bit of haggling. For this reason it's best to sell privately for £2k less than forecourt prices and everyone wins (except the garage), if you can put up with the tyre kickers and time wasters.
Title: Re: Poor sales pitch.
Post by: matchboy on 29 May 2015, 13:13
When I chopped in my mk 7 GTI (one year old) the price one of the dealers gave me was so laughable - especially as they had a mk 6 GTI right outside the windown on for 4K more than they were offering me for mine - I also walked out (after pointing to the one on the forecourt).  Just cause they're in the selling game does not make them good sales people!

They will always try to make £4k on a nearly new VW performance Golf if you let them. That is perfectly fine with me if I get 12% off the new one - it is hard to get a great deal both ends. They will want 15% margin in any used car after a bit of haggling. For this reason it's best to sell privately for £2k less than forecourt prices and everyone wins (except the garage), if you can put up with the tyre kickers and time wasters.

Oh yes, I've no problem with them making a profit - but this particular salesman wanted to offer me 16k for a one year old fully loaded GTI PP and then offer me zero discount on an R.  I told him to jog on!
Title: Re: Poor sales pitch.
Post by: Cossieian on 29 May 2015, 18:26
When I chopped in my mk 7 GTI (one year old) the price one of the dealers gave me was so laughable - especially as they had a mk 6 GTI right outside the windown on for 4K more than they were offering me for mine - I also walked out (after pointing to the one on the forecourt).  Just cause they're in the selling game does not make them good sales people!

They will always try to make £4k on a nearly new VW performance Golf if you let them. That is perfectly fine with me if I get 12% off the new one - it is hard to get a great deal both ends. They will want 15% margin in any used car after a bit of haggling. For this reason it's best to sell privately for £2k less than forecourt prices and everyone wins (except the garage), if you can put up with the tyre kickers and time wasters.

Oh yes, I've no problem with them making a profit - but this particular salesman wanted to offer me 16k for a one year old fully loaded GTI PP and then offer me zero discount on an R.  I told him to jog on!

Had the same experience today, left my car in for its first service, thought I would price a new GTD DSG with a few options. So price came in at £30,500,
Sales guy gets on the calculator and says, yes so it will be £11k to change you current car (2014 GTD), that was based on a trade in of £19k (which was ok) but only £500 discount on the new car, didn't even look like he wanted to try and deal, if he'd of been around £7-8k to change I would be tempted, but £11k NO THANKS
Title: Re: Poor sales pitch.
Post by: monkeyhanger on 29 May 2015, 18:31
Cossieian: £500 discount? Was that inclusive of £1250 deposit contribution (if you're PCPing)? If you are a cash buyer normally then you can get it on PCP to get that and get out of the finance within the 14 day cooling off period, pay the settlement fee, and pocket the £1250 deposit contribution (they can't take it off you). I had this tactic confirmed by a broker I was getting a Polo GTI quote for recently (I think it was drivethedeal).
Title: Re: Poor sales pitch.
Post by: Cossieian on 29 May 2015, 18:56
Cossieian: £500 discount? Was that inclusive of £1250 deposit contribution (if you're PCPing)? If you are a cash buyer normally then you can get it on PCP to get that and get out of the finance within the 14 day cooling off period, pay the settlement fee, and pocket the £1250 deposit contribution (they can't take it off you). I had this tactic confirmed by a broker I was getting a Polo GTI quote for recently (I think it was drivethedeal).

No mate that didn't include the £1250 contribution, when I asked about the contribution from VW he replied " there's no such thing", absolute bell end, he thought I was a mug that didn't have a clue, in the end I just got up and walked out :angry:
Some dealers just anger me so much
Title: Re: Poor sales pitch.
Post by: monkeyhanger on 29 May 2015, 18:59

No mate that didn't include the £1250 contribution, when I asked about the contribution from VW he replied " there's no such thing", absolute bell end, he thought I was a mug that didn't have a clue, in the end I just got up and walked out :angry:

Bellend is putting it mildly.  :grin:

Try somewhere else if you're still thinking about changing.
Title: Re: Poor sales pitch.
Post by: Mark V GTD on 29 May 2015, 19:40
No mate that didn't include the £1250 contribution, when I asked about the contribution from VW he replied " there's no such thing", absolute bell end, he thought I was a mug that didn't have a clue, in the end I just got up and walked out :angry:
Some dealers just anger me so much
Unfortunately you were the one in the wrong. The deposit contribution does not apply to GTD and R models....
Title: Re: Poor sales pitch.
Post by: monkeyhanger on 29 May 2015, 20:31
No mate that didn't include the £1250 contribution, when I asked about the contribution from VW he replied " there's no such thing", absolute bell end, he thought I was a mug that didn't have a clue, in the end I just got up and walked out :angry:
Some dealers just anger me so much
Unfortunately you were the one in the wrong. The deposit contribution does not apply to GTD and R models....

My mistake, for some reason I thought I read Cissieian was after a GTI PP. Not sure where I got that from.  :huh:
Title: Re: Poor sales pitch.
Post by: Gtiless on 29 May 2015, 22:03
Everyone keeps saying "try somewhere else if you want to get a new one" to everyone else on here as they share their horror stories of dealing with these "salesmen".

When I was looking round for my current car I must have left my details and what I wanted with most VW dealers in South Yorkshire and suitable Gti's would appear on their websites and not of the fucwits would have the gumption to ring me.

I think they must all be the same.
Title: Re: Poor sales pitch.
Post by: JB GTI on 29 May 2015, 22:51
Everyone keeps saying "try somewhere else if you want to get a new one" to everyone else on here as they share their horror stories of dealing with these "salesmen".

When I was looking round for my current car I must have left my details and what I wanted with most VW dealers in South Yorkshire and suitable Gti's would appear on their websites and not of the fucwits would have the gumption to ring me.

I think they must all be the same.

Granted. A lot of them are utter K***heads who don't know their arse from their elbow and spew utter drivel. They are not all the same and when you find a good one it will restore your faith .
Title: Re: Poor sales pitch.
Post by: monkeyhanger on 30 May 2015, 06:53
They all try it on a bit, even the one I use regularly and he knows i'll generally haggle like a Persian rug salesman in Marmaris.

At least his opening gambit isn't a piss poor p/x price and no discount. He's always halfway to where I want him to be.

It's a game they all play. If they get the odd "wet behind the ears" punter who doesn't haggle for anything off then it's jackpot time.

Luckily enough, most of us here get a good deal, mainly spurred on because they heard what a good deal the last person posted on here got and go out of their way to beat it!  :grin:
Title: Re: Poor sales pitch.
Post by: Gtiless on 30 May 2015, 08:55
Gtiless, do you want a new MK7?



What plate is your Mk6? we've got similar miles on the clock.




Mine is on a 60 plate so late 2010.