GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: mstothard1234 on 18 May 2015, 22:55
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Had my Mk7 gti for 12 months now. Highlighted the issue from wk2. Dealer has been very helpful but unable to sort. 12 months on I have had to contact VW UK for assistance but they are far too placid and laid back for their own good. Not getting anywhere fast. Dealer replaced the rear shocks under warranty and now the shock mounts but it keeps getting worse. Sounds hollow, metal on metal and worse around 20mph over undulating roads. sh!t service on an otherwise brilliant car.
Worst of it is I am locked in on a PCP deal for 4 years.
Anyone had the same noise issue or can throw any light on the problem? I know there have been a number of threads before around this.....
Cheers guys and gals
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Had a similar knock from the rear of my R, turned out to be something to do with a exhaust mount, dealer lubed it up which sorted it.
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Worst of it is I am locked in on a PCP deal for 4 years.
You aren't locked in to a PCP deal. You could trade it in tomorrow if you want.
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Worst of it is I am locked in on a PCP deal for 4 years.
You aren't locked in to a PCP deal. You could trade it in tomorrow if you want.
Definitely not locked in - although being on a 4 year term, it will take a lot longer to be out of significant negative equity than those on a 3 year term - probably close to 3 years out of your 4.
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I've got a similar sound coming from the rear of my GTD. Like you I had the rear shocks changed very early in my ownership, but of late I've noticed a clanging sound when I go over speed bumps at around 20mph.
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Sure it's not the exhaust jumped a hanger and is hanging off a bit?
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A guy over on the golf 7 forum posted a you tube video showing the clanging suspension. It sounds terrible.
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A guy over on the golf 7 forum posted a you tube video showing the clanging suspension. It sounds terrible.
Mine is starting to creak on the rear axle when I go slowly over a speedbump. Can't be arsed to go and sort it under warranty when the R (in theory) is so close.
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Thanks guys for your comments. Sorry to hear that people are suffering from the same noise though. I have seen the vid on youtube and my noise seems very similar. Going back in tomorrow under warranty so hopefully they will sort. 4th time in though so not holding my breath.
I'll check the exhaust mount too; could be that.....
As you cant hear the noise as you go faster, I guess it is a good reason to hammer it everywhere I go!! :wink:
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Mine has always done the same from day 1. Sounds very much like a loose top mount. Has been into the dealer and had everything stripped and checked, even swapped the shocks side to side. Couldn't see any problems but still makes the noise. Living with it until some one finds a solution and then I shall take it back.
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As I have asked someone else on here... have you driven another Mk7 from the dealer to establish whether what you think is unusual suspension noise is actually unusual...
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Is it definitely the rear suspension? I'm on my second GTI and they've both suffered from noisy rear ends. On the first one it was the suspension, boot lid and arm rest combined, on this one I'm pretty sure it's boot trim related.
Love the car but really disappointed with the build quality.
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Hey, update on my car. Local dealer has replaced my rear shocks under warranty and it seems to have cured the issue. I have been here before though as this is my 3rd set now. Very useful youtube vid showing what i believe could be the issue: http://www.youtube.com/watch?v=5bvS3g2vXFI
I would love to say it is cured but i have a feeling the shocks have an inherent design flaw hence why on two previous occassions they have turned noisy after 2-3k miles
Frustratingly neither my dealer or vw customer services will admit it is a widespread issue; why is it a secret????
Keep you posted!!!! :wink:
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Are you running DCC or standard shocks?
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Are you running DCC or standard shocks?
Makes no difference
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THIRD set of shock absorbers?
I would have thought that unless something else was wrong and breaking them, the likelihood of two sets being faulty was fairly minimal.
If it was something like that, we'd all be hearing it, which is why I asked if you have tried another car to listen to see if the noise was the same on other Mk7's - albeit annoying.
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This is more common than you'd think on the mk7 but vw are unwilling to accept any blame for anything.
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This is more common than you'd think on the mk7 but vw are unwilling to accept any blame for anything.
My rear shocks creak when going slowly over speed bumps, someone else's problem as of tomorrow.
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I was in debenhams car park in Sunderland on Monday and a 64 plate gtd went over the indented ramp gutter things they have in ours up here and it sounded very clunky from the front end. Not what you expect from a new car. I think the mqb platform suffers with low speed bumps, sleeping policeman type things.
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Are you running DCC or standard shocks?
standard shocks not DCC
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THIRD set of shock absorbers?
I would have thought that unless something else was wrong and breaking them, the likelihood of two sets being faulty was fairly minimal.
If it was something like that, we'd all be hearing it, which is why I asked if you have tried another car to listen to see if the noise was the same on other Mk7's - albeit annoying.
3rd set and all the same. like i say, an inherent design fault i reckon. Either that or I am just unlucky. I have driven another MK7 gti, gtd and diesel match and all quiet with those...
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The third set are broken too?
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Had them look at the rear shocks on the GTD at the first service (18k) recently after reading these kind of threads on the forum for a while, even though mine did not seem particularly bad. Low and behold was told there was a VW PDi out on the rear shocks and they would be ordered in and replaced under warranty. Also had recall for the unsticking rear spoilers though mine seemed fine ! As people have already pointed out this looks like a pretty common problem for GTD/GTI. It seems crazy youve gone through 3 sets though ! Will keep an eye on mine now replaced, I don't fancy having new shocks every 18k though ! What's your mileage msto ?
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What's more concerning here is not that VW may have had some failing shocks from a faulty batch or that early production had a technical design issue.... its that the OP is saying that even under a PDI replacement the units being fitted are also breaking and breaking quickly.
Sounds more like VW probably know that there is a more complex, expensive, problem at the root cause but tell dealers to replace the shocks first to make sure its not shock damage caused by speed bumps etc.
Maybe its a suspension arm design fault.
I wonder if the other VAG MQB vehicles are having the same problem? In theory they probably should...
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I have a GTD with DCC and as yet haven't noticed this. Don't know if this has been linked before, http://www.golfmk7.com/forums/showthread.php?t=2568&page=22 . Can't get to page 23 to see the outcome.
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Looks like "fuelboss" and our OP might well be the same person ;-)
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Had them look at the rear shocks on the GTD at the first service (18k) recently after reading these kind of threads on the forum for a while, even though mine did not seem particularly bad. Low and behold was told there was a VW PDi out on the rear shocks and they would be ordered in and replaced under warranty. Also had recall for the unsticking rear spoilers though mine seemed fine ! As people have already pointed out this looks like a pretty common problem for GTD/GTI. It seems crazy youve gone through 3 sets though ! Will keep an eye on mine now replaced, I don't fancy having new shocks every 18k though ! What's your mileage msto ?
Hi Stuart
My mileage is currently 14,000miles and yes, the 3rd set of shock absorbers are now starting to make the same noise as before!! They seem to manage 500 miles or so then off they go again. VW this is poor...... :angry:
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Gentlemen,
Just how many of us are there with this noisy rear suspension that VW has faffed around with for over 12-months. See my story on www.vwgolfmk7problems.uk. I am sick of the BS that comes out of VWUK and I am now determined to tell my story and that of any other owner who would like to join me in fighting this to get what we deserve and that is, a rear suspension that works correctly or in my case a full refund.
Some of you may already be aware of story and battle with VW as I am out to prove they are fitting shock absorbers that very quickly fail to the point where they create an unacceptable level of noise at lower speeds.
I have rejected my car and despite the fact that I have owned it for 11 months and have completed 4,500 miles I want a full refund. At the present time, the line taken by Mr Kattenberg of the VW Exedcutive Office in his latest email to me is that my car suffers from “residual noise”. In an earlier email he referred to it as a “characteristic of the model”. I am taking issue with him over the use of the word residual. It is not residual noise as the level of the noise is exactly as the original noise and in fact it is quite possibly louder and just when does a fault becomes a “characteristic”. It becomes a "charateristic" when it suits them to say so.
I wrote to Germany and I received a reply last week and naturally they would not comment. I spoke to German Customer Services and they apparently spoke with the Department that deals with the Golf and "charateristic" was not a term they considered appropriate.
My advice is to arrange an inspection through DEKRA or the AA as at least you know it is independent. VW Finance have put forward a proposal for my car to be inspected by DEKRA https://www.dekra-expert.co.uk/ (http://DEKRA https://www.dekra-expert.co.uk/) at my home on July 20th. As I am out of the UK I am not able to have an earlier inspection. Now as DEKRA are a German Company that VW use for this type of inspection I worry that they may be biased toward VW. I may be wrong but it’s not difficult to take this cynical view. I think the result from this inspection will be interesting to say the least and I am sure many of you may be watching for the results that I will gain make public.
In a way I am happy that my car is still on a finance agreement with VWFS as the rejection of the car and refund has to be done through them. Had the car been purchased outright then I feel I may have been in a weaker position and probably would have had to go through a legal process that may have been costly.
The whole issue and response by the dealers and VW is a confusing picture. On one hand I have received an email this week from an owner who has mentioned that the dealer now changing an array of parts on his car despite the work already carried out and on the other hand you have this man Kattenberg from VW flatly refusing to do anything else other than refer to the noise on my car as a Characteristic of the model. I think they are playing around in the hope that we as customers will eventually give up and go away.
Please feel free to use my videos from the website or anything else I have written if it will benefit you. I would ask your dealer to look at the shock absorber just as I did, where I show on the videos how the component will rattle when tapped on the side of the barrel and see if the same thing occurs on your car. I would be interested to know if the same nose could be heard on a brand new car. I have asked the question as to whether they think that rattle is normal but VW will not answer, though the after sales manager at my dealer thought that something was wrong.
Is there something or is there not something wrong? It’s as simple as that yet no one is prepared to discuss or investigate this. Just one other thing I have thought of. If it is the shock absorber that is the cause of the noise then does VW actually examine the component after it has been removed. Do they strip it apart and look for the reason for failure. If not then they should.
I have an interesting few weeks ahead. Naturally I will let you all know the outcome of the inspection.
Please feel free to use anything from my emails or forum posts if you feel it may benefit you in anyway when dealing with VW or the dealer. Write to Mr B Kattenberg at the Executive Office with your complaints at executive.office@volkswagen.co.uk The more people who send emails, not one but many may eventually get a more positive reaction from VW. I am looking to write to the MD here in the UK on Monday and also contacting Watchdog. VW have got away with this for too long and its time they owned up as to why the components should fail after a short period of use.
Given the amount of questions I have put to VW and the lack of answers I can only conclude that they either have their heads in the sand, have no clue how to come up with a permanent solution or actually don't give a damn about this issue. I would like to know where the actual manufacturer stands on this issue and why Germany is not more involved but I doubt we will know that. Lets hope the DEKRA inspection goes in my favour and we can prove once and for all that the shock absorbers in my case are faulty and not fit for purpose.
Regards
Rich
If anyone has a story to tell or wants any further information from me then email me richard@fuelboss.co.uk For your interest, VW Financial Services has also requested as much information as possible on this issue. If you would like your story passed to them, please let me know. No names, addresses, or information that would identify you would be passed on.
Here are a couple of recent emails from the executive office of VW to just prove to you that they really do not want to really know about our problems as they don't consider that we have a problem
Dear Mr
Thank you for your two emails received 22 June 2015.
I can only reiterate the comments made in my previous emails to you. We acknowledge that we have had complaints about the degree of suspension noise in certain Golf Mk VII vehicles but, following the introduction of shock absorbers with improved valve flow, we believed we had satisfied most customers with that complaint. The improved shock absorbers are the same type currently being fitted to new vehicles. We are sorry that, after replacement units have been fitted, some customers find unaccepatble the level of residual noise experienced when travelling over rough road surfaces, but that must now be deemed a vehicle characteristic.
There is no pronouncement from Germany to that effect; this is the opinion of ourselves at Volkswagen UK supported by the views of our *Technical Department.
* my comment. Technical Department, what technical department. I have never had the ooportunity to talk technical. All I am dealing with is a faceless person sat behind a desk. VWUK why not give me the opportunity to discuss this with someone in a high level technical capacity who fully understands and who has been involved with this suspension issue.
Yours sincerely
Brian Kattenberg
Customer Relations Manager
Volkswagen UK Executive Office
Tel: 0333 003 7199
E-mail: executive.office@volkswagen.co.uk
Internet: www.volkswagen.co.uk
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Dear Mr
Thank you for your email and attached letter dated 10 June 2015. Please accept my apologies for delay in my reply.
In my email to you dated 1 June 2015 I advised that, following release of a new shock absorber with improved valve flow, we believed we had satisfied most owners who had complained about rear suspension noise. I am sorry you continue to remain dissatisfied with your suspension system after the new shock absorbers were fitted. Despite our trying further sets in case of issues with the initial replacements, we are now forced to conclude that the residual noise can only be regarded as a characteristic that you personally find unacceptable. I must note that, up to the end of last year, we had sold over 124,000 Golf Mark VII in the UK alone, although we are still disappointed that we have been unable to satisfy all of our customers.
Yours sincerely
Brian Kattenberg
Customer Relations Manager
Volkswagen UK Executive Office
Tel: 0333 003 7199
E-mail: executive.office@volkswagen.co.uk
I have replied appropriately to all of the communications from VW and I will leave that to your imagination as to the tone and content of my replies.
https://www.youtube.com/watch?v=5bvS3g2vXFI
https://www.youtube.com/watch?v=lN3-8Ib4k_g
https://www.youtube.com/watch?v=x_1cLNtr75Y
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Not that I expect you to answer Fuelboss, but have you driven another non-DCC Mk7 GTI and got the same problems?
Has the same problem been reported with any other MQB platform model? The parts will be identical for sure.
Have you thought of just buying a nice CD to listen to? "No Sleep Til Hammersmith" by Motorhead is pretty good.
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Not that I expect you to answer Fuelboss, but have you driven another non-DCC Mk7 GTI and got the same problems?
Has the same problem been reported with any other MQB platform model? The parts will be identical for sure.
Have you thought of just buying a nice CD to listen to? "No Sleep Til Hammersmith" by Motorhead is pretty good.
Hello Fred,
I have driven another non-DCC GTI that was very new. It was driven over road surfaces that would give rise to the noise issue on my own vehicle. While it was considerably quieter I could none the less hear a similar but far more muted sound, It was rather like my own car immediately after a shock absorber replacement. As I have reported previously, the last set of shocks reduced the noise by around 85% and I was happy with the result only to find that 24-hours later after driving over an extremely poor country road that the noise was back and no better than before the shock absorber change.
I am unsure with regard to other vehicles using the MQB platform but the VW technical rep who came down to the dealer explained that, despite it being called the MQB the actual bits that are bolted on could be entirely different from make to make and model to model and therefore in the case of our noise issue, the idea that other makes using the same platform may not experience the noise issue simply because the actual suspension design and component specification could be entirely different in so many ways. What could be interesting to know and that is, does any other make using MQB use exactly the same specification of shock absorber.
(http://blog.caranddriver.com/wp-content/uploads/2012/02/VolkswagenMQB-626x322.jpg)
What was noticeable is the fact that a DCC fitted car has a far better ride quality and during my test drive of one of these cars I found no evidence of the sort of noise that is being discussed on this and other forums. In the words of Mr Neil Gomm a technical representative from VWUK in Milton Keynes who drove my car and then a DCC fitted car with me as a passenger the difference was "like chalk and cheese".
Now what does that tell everyone with the noise issue? You spend £30,000 for a GTI and have the potential for this noise or you spend another £800 for DCC and you will not have this noise. When you have reached this level of cost I would have gladly sacrificed a Pro Sat Nav system for DCC.
Thanks for the tip on the music. Unfortunately as I have tinnitus I keep the music low but which is worse, tinnitus or the dreaded rattle. Actually after disconnecting that stupid artificial sound device I actually enjoyed listening to the real sound of the engine and exhaust burp.
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Whilst I accept that MQB isn't a "platform" per se, its more than just the bit you indicate there.
VAG has a massive shared parts bin - even if the parts themselves have labels saying VW, Audi, Skoda or Seat.
I'm guessing its probably hard to ask someone from VW if their shock is the same part (with a different label) to one of the others, but it probably is.
I guess the next question is, even if it is the same, does the Mk7 somehow have different geometry that could cause it to break? Quite possibly.
I wonder why you in particular seem to be able to break a rear shock in ~24hrs - clearly not everyone breaks them. Is it your car that breaks them or something you do or drive over?
There's a lot of testing that would need to be done to answer that question - the first one if I was VW would be to loan you another non-DCC car for a few weeks and see if that did the same thing.
That's the most obvious path forward in my (troubleshooting for a job) brain.
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Whilst I accept that MQB isn't a "platform" per se, its more than just the bit you indicate there.
VAG has a massive shared parts bin - even if the parts themselves have labels saying VW, Audi, Skoda or Seat.
I'm guessing its probably hard to ask someone from VW if their shock is the same part (with a different label) to one of the others, but it probably is.
I guess the next question is, even if it is the same, does the Mk7 somehow have different geometry that could cause it to break? Quite possibly.
I wonder why you in particular seem to be able to break a rear shock in ~24hrs - clearly not everyone breaks them. Is it your car that breaks them or something you do or drive over?
There's a lot of testing that would need to be done to answer that question - the first one if I was VW would be to loan you another non-DCC car for a few weeks and see if that did the same thing.
That's the most obvious path forward in my (troubleshooting for a job) brain.
Fred,
I don't want to get into a discussion about MQB and different makes and models as all I am interesting in is ensuring that I either have a satisfactory working vehicle or money refunded.
It is not me in-particular that is "breaking a shock absorber" as you refer to it. I have many people contacting me who are in exactly the same position with shock absorbers that create a noise that becomes progressively worse over time. This can easily be seen on the golf MK7 Forum where there are more posts on this topic that on this forum.
I am not breaking anything, its the fact that the Shock absorber fitted by VW are either crap or something else within the suspension system is causing the shock absorbers to eventually become noisy. I have never broken a shock absorber in 50 years of driving and that includes a wide variety of vehicles across the most desolate and rough terrain in the world. I have an Alfa 156 that is now 16 years old and that car has driven the same routes, the same conditions and is perfect.
I have received emails over the past week where a number of us are in exactly the same position, have exactly the same number of shock absorber replacements and have exactly the same wrangle with VW.
As you may have see from the website I have created, VW do acknowledge an issue but now regard it as a characteristic or a residual noise. Those of us who have the noise do not agree with the decision of VWUK and that's why we are fighting to get this fixed once and for all or lets have the money back.
VW have not allowed me to have another GTI for any length of time or even for one hour as they say there is a scarcity of this model.
The only reason I posted on this site is to let others with a similar problem understand what is going on with VWUK today and their attitude and response to a number of very dissatisfied owners.
Out of interest can you tell me what you drive, your story is and whether you have had suspension issues with a Golf MK7.
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I wasn't getting choppy with you, simply pointing out that the troubleshooting logic is thus:
1) There is a problem with the Mk7 GTI non-DCC rear suspension in all vehicles (ie a design fault) - not true, not everyone recognises this fault
2) There is a manufacturing problem with a batch of shock absorbers - not true from what you say, you've had multiple sets
3) There is a problem with particular Mk7 Golf GTI's - yours amongst them.
4) There is something that you do or some condition that you subject your Mk7 Golf GTI to that breaks the shocks
That's the path, there is no other fault finding path as you hone the problem down.
I'm not saying "well you broke it mate", I'm simply demonstrating the logic.
Of course the other possibility is that the noise is something that other people don't notice or don't care about?
The thing in this episode that I'm most interested in seeing is if DEKRA actually think the shocks are mechanically faulty in any way.
BTW, I have a Mk7 GTD, with DCC, I've done 24k miles in just over a year. I can't say I've noticed any noise I'd call mechanical failure but (as I said in my review not so long ago on here) the rear passengers I occasionally carry do say that the noise in the back is loud enough that you can't hear the front passenger and driver talking to each other.
After our conversation on here yesterday, I drove around all day trying to discern any clunking noises, paranoia creeping in!
Really, honestly, earlier you said you suffered from tinnitus (now hold onto your hat, I'm genuinely not being rude or nasty here) - you don't think this might make you more subject to the general noise I described?
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I wasn't getting choppy with you, simply pointing out that the troubleshooting logic is thus:
1) There is a problem with the Mk7 GTI non-DCC rear suspension in all vehicles (ie a design fault) - not true, not everyone recognises this fault
2) There is a manufacturing problem with a batch of shock absorbers - not true from what you say, you've had multiple sets
3) There is a problem with particular Mk7 Golf GTI's - yours amongst them.
4) There is something that you do or some condition that you subject your Mk7 Golf GTI to that breaks the shocks
That's the path, there is no other fault finding path as you hone the problem down.
I'm not saying "well you broke it mate", I'm simply demonstrating the logic.
Of course the other possibility is that the noise is something that other people don't notice or don't care about?
The thing in this episode that I'm most interested in seeing is if DEKRA actually think the shocks are mechanically faulty in any way.
BTW, I have a Mk7 GTD, with DCC, I've done 24k miles in just over a year. I can't say I've noticed any noise I'd call mechanical failure but (as I said in my review not so long ago on here) the rear passengers I occasionally carry do say that the noise in the back is loud enough that you can't hear the front passenger and driver talking to each other.
After our conversation on here yesterday, I drove around all day trying to discern any clunking noises, paranoia creeping in!
Really, honestly, earlier you said you suffered from tinnitus (now hold onto your hat, I'm genuinely not being rude or nasty here) - you don't think this might make you more subject to the general noise I described?
Good morning Fred,
As you rightly say, it all comes down to the DEKRA report as to whether they consider there to actually be a fault or whether they consider the sound that I and many other report is acceptable. As I mentioned previously the noise is reduced considerably after fitting new shock absorbers but returns after a couple hundred miles or so and therefore something within that component is degrading.
People who have travelled with me have commented on the sound.
The master Tech at the dealer accepts there is a noise otherwise why do they change shock absorbers.
The Tech rep from Milton Keynes could clearly hear the noise and he compared it with another GTI and a GTI fitted with DCC and recommended changing the parts yet again.
The after sakes manager at the dealer told me that "something doesn't sound right" after he saw my two you tube videos where I show that just knocking the barrel of the shock absorber will produce a rattle. Also on one of those videos you can see a lateral movement of the shock absorber. Have you seen the two videos where I have the wheels of the car and where I am tapping the shock absorbers? Do you have view on that? My after sales managers view was something doesn't sound right, but nothing further has been said and when I have asked VW if what I demonstrate is correct or not, I just draw a blank. They will not answer questions.
I see that you drive a DCC fitted car and therefore you are unlikely to experience what we are experiencing as virtually all the reports of this noise are from owners of no-DCC cars
Below I show the content of just a few emails sent to me recently where other owners report the same issue, the similar number of replacements and the response from VWUK.
You mentioned yesterday about suspension geometry. Good point and one that I have raised but at no time at all has VW done anything else except change 3 sets of shock and one set of top mounts and the top mounts were my suggestion.
So we wait for July 20th and the DEKRA report and then I can post the results. As far as I can gather I am the firts person to have a DEKRA Inspection relating to this issue so no doubt there are a few owners ken to see what they have to say on this.
Rich
From VW Forum posted 28/06/2015
I'm from Poland and I'm an owner of 1,4 TSI golf with a lowered suspension. I've been following this thread here for a few months now, as my mk7 also suffers from the rattling noise. I was hoping to find good news here that the fix is finally available, but so far only bad news. I had my rear shock absorbers replaced once, but the noise returned. Now I regret buying the 17" alloy wheels with the lowered suspension, as my father's mk7 1,2 TSI with a standard suspension is a lot quieter. I hoped that VW will quickly find a fix for this issue, but I am pretty disappointed with how they deal with it. Working in the automotive industry with development projects, I can't believe that it is not possible to fix this problem. To me it seems they know how to solve it, but the costs would be way too high, so until they have their backs to the wall, they will not offer a real fix.
Received 28/06/2015 from xxxxxx xxxxxxxx
Hi Richard,
Thanks for all the info.
Seems like VW keep trawling the same old lines out, characteristic, operational, residual etc.
I don't have finance as such I had a 50% part exchange, 50% cash deal.
My car is 16 months old and has done 8000 miles.
I am happy for you to share my emails etc if it benefits you, don't mind you naming me either.
Regards
xxxxxx.
Received 05/06/2015
Hi Richard,
So after keeping my car for 8 days xxxxxxx VW today informed me that they cannot find where the fault is coming from!
They have arranged for a 'technical team' to look at the car on June 18th.
They are in no doubt how dissatisfied I am but say there is nothing they can do but follow procedure.
This is way beyond a joke now, I even showed them your you tube video on my phone!
So now I have the car back until I take it to the dealers again in 2 weeks.
Regards
xxxxxxxx.
Received 28/05/2015
Hi Richard,
Spoke to xxxxxxxxxxxx VW today, they've had the car for two days already and now want to install a " listening device" to record the noise the car makes to establish the cause of the problem.
They want to keep the car a few days and drive it around.
Apparently my car is the guinea pig car as VW are intrigued as to why the new stock absorbers didn't solve the problem!
I haven't told them yet that I'm aware of other people with this issue I want to see how much bs they come out with.
Regards
xxxxxxxxxxxxxxx
Received 18/05/2015
Hi,
I have the same problem with my mk7 gti, I had the shock absorbers replaced by parkway VW at Derby just over a week ago.
The "noise" returned after 2 days and got gradually worse. I have the car booked in tomorrow for a demo to tech to demonstrate the noise has returned.
I bought the car second hand on March 1st and this will be the sixth time it has gone back to the dealer in 9 weeks. Various issues including faulty abs sensor and various rattles.
What did you have to do to get vw to offer you a refund?
I do like the car but can't accept it with the current suspension issue.
Regards
xxxxxxxxxxxxx.
Received 26/06/2015 from xxxxxxxxxxxxy
Hi Richard,
I've been waiting for this email from vwuk, it is their final report as they have now washed their hands of me.
They say they are closing the case "as agreed" but I actually requested the case stay open but was refused.
I now have a few options,
Sell or part exchange the car ( not with vw)
Get an engineer’s report then reject the car and take vw to court.
Try to correct the issue myself with new coilovers ( not even sure this would work)
None of these is particularly appealing but I have to do something as the noise is unacceptable.
Regards.
Hi Richard,
Thank you so much for sharing your experiences with me. It sounds like you have had a pretty rough deal with your car and I would be very interested to know the final outcome. Not really what we expect is it when we buy a premium product from a reputable manufacturer??!
I have just called VWUK customer services this morning and am awaiting a call back. As I said earlier, my car is now on the 3rd set of shocks and 2nd set of top mounts. I like you have wracked my brain over this issue, taking everything out of the boot, driving at different speeds on different road types etc. The amount of phone calls and trips to my local dealer in xxxxxxx has been quite consuming but the worst of it is I do not get the enjoyment from driving my car that I should and this is the bit that pisses me off the most. I know it should be a hard ride but not noisy… My previous GTi MkV was silent even after 80k miles.
Well I will let you know the outcome when it moves to the next stage. No doubt they will be cagey and dismissive of the issue and simply arrange for more shockers to be fitted.
And the irony of this is I love the VW Golf as a car and really do not want to get rid of mine but I just want them (VW) to care about my case as much as I do.
Regards
Mxxxxx.
Received 29/06/2015
Hi Richard,
Thanks ever so much for your detailed reply and I'm sorry about the delay in responding. My car was registered in July of last year but has less than 2000 miles on the clock. It has normal suspension.
The noise from my suspension actually seems to be more of a plasticy type rattle but the new shocks also creak quite badly when they load up at relatively low speed.
On the whole I'm pretty disappointed with VW build quality; my car has that many different rattles, creaks and buzzes is quite difficult to keep track of them all. It's a real shame as I still think it's a good looking car with more than decent performance (and I owned a Porsche) previously.
The plan at the moment is to get the car back into the dealer and to see what they can do. I'll let you know how I get on and I'd of course be interested in your own outcome. I financed a small amount through VW purely to get two free services but I suspect I'd struggle to now reject the car.
Look forward to hearing from you.
Best wishes,
Received 29/06/2015
Hi Richard,
I was really interested to read your post on the Golf Mk 7 forum and to then stumble across your site. I'm on my second Golf after swapping the first under the 30 day exchange programme; noisy rear suspension was just one issue I had with it. Unsurprisingly, my new car has the same problem. New shocks fitted but it still sounds like a fifteen year old car. Booked back in to the dealers for early next month.
Am I right in thinking you managed to reject your car?
Look forward to hearing from you and well done for raising the profile of this issue.
Cheers,
Cxxxx.
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Interesting.
Obviously VW aren't going to do any drastic parts swap outs nor admit to the problem if they can help it - simply because that's financial suicide. The only time they will react drastically is if its a safety issue and even then they (and other car makers) do a calculation that is a cost vs potential total compensation payout calculation (yes, businesses are this scheming even with peoples safety at stake).
Ignoring the guy with the lowered 1.4 TSI (which is a statistical outlier in every way), the rest seem to be GTI owners. I wonder if the GTI has a different set of non-DCC shocks?
Have you heard from any GTD owners? Are the GTI and GTD shock parts even the same?
I'd start getting people to give you the details - things like build dates, part numbers from the shocks, model etc etc.
You need to be a bit more scientific in your analysis to win I suspect.
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Interesting.
Obviously VW aren't going to do any drastic parts swap outs nor admit to the problem if they can help it - simply because that's financial suicide. The only time they will react drastically is if its a safety issue and even then they (and other car makers) do a calculation that is a cost vs potential total compensation payout calculation (yes, businesses are this scheming even with peoples safety at stake).
Ignoring the guy with the lowered 1.4 TSI (which is a statistical outlier in every way), the rest seem to be GTI owners. I wonder if the GTI has a different set of non-DCC shocks?
Have you heard from any GTD owners? Are the GTI and GTD shock parts even the same?
I'd start getting people to give you the details - things like build dates, part numbers from the shocks, model etc etc.
You need to be a bit more scientific in your analysis to win I suspect.
I agree with you but its so bloody time consuming to get more data from owners. I think you are correct when you say it appears to be more GTI owners. We do have the part numbers of the shocks and VW parts department confirm what has been fitted has been correct but they don't have a clue as to the manufacturing date or will not say, just as VWUK will not answer questions.
Every time I ask the questions at to whether part numbers are the same for GTD models or any other model I get no response, as the parts department must have the reg number. I will have to look for GTD's and take the reg number and then call a parts department as that way I might learn something. later I will contact my dealer and ask the question as after all they should know.
Perhaps a post on this and the MK7 forum with this question may be a good idea.
Even today they are changing shock absorbers and other parts on a GTI but what for, as frequent replacements as you can see just don't function for very long.
Posted 28/05/15 on the MK7 Forum by another GTI owner
Hi I have a late 2014 gti with standard suspension. Its been at the dealers 3 times so far regarding rear rattle. The last time was 2 weeks ago. It was there a full week whilst the technicians tried to get to the cause. They swapped a lot of parts with a brand new gti but to no avail. They contacted vw and eventually got a reply saying that they are aware of a problem but at the moment there is no fix. The staff at xxxxxxxx think that there will be a fix soon but after reading the posts on this forum I'm not very optimistic.
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I meant build dates on their cars, not the shocks... but definitely worth trying to get people to collate as much info as possible. You never know, a pattern in the data may appear...
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New GTi owner. Bought car with 50,000 miles on it. 2014 model. Immediately I noticed the widely reported rattle/knocks from the rear suspension, over minor road bumps.
Rather than ask VW to investigate, I bought a couple of Bilstein B4 shock absorbers (based on recommendations in the forums, Bilstein Part Number = 19-230559) and today replaced them myself. I retained the top mounts.
Noise completely gone now.
I cannot see any slackness or play in the the Sachs parts that I replaced; I cannot explain why they were so noisy.
Hope this helps others with similar.