GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: SEMK7GTD on 05 May 2015, 12:11
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Hi sorry if this has been covered before however I was unable to find any info on this.
I have a Mk7 GTD which has covered just over 10k now(car 10 months old). While giving the car a good clean/polish I noticed that where the tailgate meets the rear bumper at each corner the paint on the bumper is wearing away as it would appear the tailgate is hitting it. Now visibly from looking at the back of the car there is a substantial gap between the tailgate and the bumper and when closing the tailgate it doesn't appear to hit the bumper. I not sure if the bumper moves when the car is being driven. I was concerned initially and thought this seemed odd so I had a look at a friends GTI same age 5K miles and although not as bad is starting to do the same thing.
Just wondered if you guys had noticed the same or if you could have a look. I would have posted pictures bit the weather is awful today lol.
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Will be interested to see pics, to know where to look exactly.
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The bumper must be pushing upwards when being driven, air must get trapped behind it making it come into contact with the boot. That is still a of movement in the bumper as the shut line normally around that area is quite bit.
Maybe another reason could be how hard you shut the boot, possibly the corners of the boot might be flexing if the boot is shut hard.
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Will be interested to see pics, to know where to look exactly.
I would be interested in seeing pics. I had similar last year in 2 small lines about an inch in length, but got it down to VW to realign the boot and they polished out fortunatly. Maybe similar but I had a rattle start the same time which made me look.
Any knocking over harsh bumps when driving?
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I've taken some pictures but unsure how to post them. Can someone help?
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I've taken some pictures but unsure how to post them. Can someone help?
Try this;
http://www.golfgtiforum.co.uk/index.php?topic=85911.0
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(http://i3.photobucket.com/albums/y60/Eggono1/DSC_0334.jpg) (http://s3.photobucket.com/user/Eggono1/media/DSC_0334.jpg.html)
(http://i3.photobucket.com/albums/y60/Eggono1/DSC_0337.jpg) (http://s3.photobucket.com/user/Eggono1/media/DSC_0337.jpg.html)
(http://i3.photobucket.com/albums/y60/Eggono1/DSC_0335.jpg) (http://s3.photobucket.com/user/Eggono1/media/DSC_0335.jpg.html)
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You need to copy and paste the IMG code into your post (the code in the last box starting with URL).
Glad you got the pics sorted :smiley:
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Thanks Figured it out in end. See above photos
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I have it too on the RHS of a 63 plate CSG GTD - noticed it ages ago but forgot about it
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My 63 plate GTD has been into the local dealer today with exactly the same problem. Boot is being realigned, awaiting confirmation as to what will happen with the paintwork.
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I after 500 miles from new have the very same problem!
Was there a definitive solution for this problem?
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I had similar, but not as bad as the pics here. I took it straight to VW and they realigned the boot and fortunately they polished out the marks.
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I have this too, will drop it into VW as soon as I get chance
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Exactly the same issue and this thread has just reminded me to book the car in to get it sorted.
Will keep you all posted.
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So the car is in the dealers today to have this looked at. Apparently, there are signs of 'wear' on the bolt that hold the boot in-place as if someone has previously taken a spanner to them! Well it certainly wasn't me I reply to Mr Customer Service agent...
He's apparently now taking it to the bodyshop for them to take a look..
If it's alignment (which it's looking like it is) this isn't apparently covered by warranty as is considered 'wear & tear' unless reported in the first 6 month's of ownership/1,000 miles. Similar to wheel and door alignment so they say.
Not happy - so going to argue the point once the bodyshop have had a look.
Other have got this done under warranty right? How old was the car at the time?
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This is how my first mk7 looked the day i collected it, someone had adjusted it either VW or the dealership however the dealership denied it so.... :rolleyes:
(http://i762.photobucket.com/albums/xx265/blaarp1/image_zps2cf26725.jpg)
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I've seen that on loads of MK7's, including a little bit on my own. It's done in the factory. They obviously adjust a few nuts and bolts after they've painted it...
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Thanks Guys - so collected the car and they basically said this won't be covered under warranty as it's not within 6 months / 6,000 miles and there are no 'failed parts'.
Waiting for the quote but they have said the bodyshop will need to realign/adjust. They can see clear previous 'adjustment' (paint rubbed off) on the bolt/boot area which they showed me. No history that this has ever been done and I certainly haven't touched it!
Very interesting that you guys are also seeing a similar issue and evidence that this is clearly adjusted at the factory AFTER painting! I'll use this in discussions with them.
Do you think I should challenge directly with VWCS?
Update: Email from dealer "I have checked 2 other golfs and the hinges are pained at factory on the tailgate and then fitted all of the other cars have no markings on the bolts or unpainted areas showing on the tailgates."...
Not happy. :-(
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I'd contest it mate, as Joe says there are loads about that had the tailgate adjusted prior to delivery.
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I am but there are not budging..... PITA this is. :-(
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So a lot of back and fourth with the dealer!
"I have looked at all of the history with us and VW and there is no report of any work being done with those bolts ,if it was done at factory I would like to think they wound not leave the edges unpainted and the paint broken on the bolts."
I respond asking them to check directly with VW and also check other MK7s
"I have checked 2 other golfs and the hinges are pained at factory on the tailgate and then fitted all of the other cars have no markings on the bolts or unpainted areas showing on the tailgates."
So basically not willing to help or assist at all..... Just waiting for the bodyshop quote to correct/fix then I'll push back again.
Anyone had success getting a dealer to sort this where there is evidence of previous 'tampering' (even if done at factory!) with the boot bolts/alignment?
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Just had my dealer fobbed me off with the 6000 miles thing. Next service I'm going to say it's a paint defect :) see if that gets me anywhere
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So a lot of back and fourth with the dealer!
"I have looked at all of the history with us and VW and there is no report of any work being done with those bolts ,if it was done at factory I would like to think they wound not leave the edges unpainted and the paint broken on the bolts."
I respond asking them to check directly with VW and also check other MK7s
"I have checked 2 other golfs and the hinges are pained at factory on the tailgate and then fitted all of the other cars have no markings on the bolts or unpainted areas showing on the tailgates."
So basically not willing to help or assist at all..... Just waiting for the bodyshop quote to correct/fix then I'll push back again.
Anyone had success getting a dealer to sort this where there is evidence of previous 'tampering' (even if done at factory!) with the boot bolts/alignment?
If they realigned the boot at the factory, they'd break the paint lines, but would they get the bolts resprayed? Seriously doubt it. They are robbing you off. Try another dealership group.
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Just had my dealer fobbed me off with the 6000 miles thing. Next service I'm going to say it's a paint defect :) see if that gets me anywhere
Fair - is there evidence of 'previous alignment' (paint rubbed off) on your bolts and hinges? :laugh:
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Doesn't seem like it
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Morning all
My 2013 is doing this, so I visited the nearest dealer with a bodyshop.
They acknowledged that my car is otherwise immaculate and very well cared for, with original paint and no prior adjustments to the hatch. However, as my car is just over 2 1/2 years old, they say that adjustment and paint repair is not covered under any form of warranty, as adjustments are only free within the first 6 months!
Can anyone help? Anyone else experienced this and had it repaired free of charge? Any info much appreciated before I contact customer services.
Cheers all
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This appears to be a fairly common issue and shouldn't happen at all on a new car.
I had it on both sides - paint worn right through on the left side leaving a deep score in the bumper.
Took it to the dealer, they took photos and sent them to VW. Was booked in to their body shop under warranty for full bumper repaint and touch up of the tailgate.
At the time mine was 18mths old and 19k miles.
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Many thanks for your reply.
This is just the sort of information that might help support my case.
Any chance you might share a little more detail please?
Many thanks
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Hi
Would really appreciate any details of your repair? Perhaps the dealer name, dates, reg, photos, what they adjusted etc?
Any help would be appreciated.
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The work was done early May, Swindon VW (Inchcape?) unfortunately they took the photos so I don't have them. I was dealing with Justin the service manager.
It was rubbing on both the left and right side of the bumper underneath the tailgate - the left side being the worse. As far as I know they didn't adjust anything... No missing paint on the hinges either.
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The work was done early May, Swindon VW (Inchcape?) unfortunately they took the photos so I don't have them. I was dealing with Justin the service manager.
It was rubbing on both the left and right side of the bumper underneath the tailgate - the left side being the worse. As far as I know they didn't adjust anything... No missing paint on the hinges either.
Many thanks, much appreciated.
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Well, to say that I'm disappointed is an understatement!
Warranty claim refused, as classed as wear and tear, so only covered for 6000 miles or 6 months. They are not in the slightest bit interested in the fact that others have had repairs done under warranty. Customer Services no help at all, although sympathetic.
Estimate from the dealer - £650 to spray the rear bumper........
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Well, to say that I'm disappointed is an understatement!
Warranty claim refused, as classed as wear and tear, so only covered for 6000 miles or 6 months. They are not in the slightest bit interested in the fact that others have had repairs done under warranty. Customer Services no help at all, although sympathetic.
Estimate from the dealer - £650 to spray the rear bumper........
Sorry to hear that GE90, I think they are being particularly unfair on you - especially seeing as it's a known issue. Not sure what else to suggest other than try one of the smart repair guys - should be way cheaper than £650.
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Try contacting @VWUKHelp and complain to them. They don't like people complaining on Twitter and will do their best to help.