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Model specific boards => Golf mk7 => Topic started by: andygou on 04 February 2015, 23:43
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Has anyone else experienced an intermittent rattle, apparently from the back of the car, which is something other than the rear shock absorbers? My late 2013 build GTI has been back to the dealers a couple of times to resolve an at times loud rattle which is still not resolved despite shock absorber and mount changes?
TBH I should have asked the dealer to investigate sooner but in truth the rattle sounds for all the world like some of the clutter some of us fill our boots with clattering around and it was only by an increasingly ruthless process of ripping out all those bits & bobs, followed successively by the parcels shelf, the boot floor and even the plastic thingies that go either side of the boot floor that we finally confirmed that the noise indeed emanates from the car not its occupants rubbish!
The next stage is for the dealer to start swapping assorted bits from a new car onto mine to try to make the noise disappear, a Heath-Robinsonish (remember him?) process I'm not too happy with, however the dealer insists that this is the next step in VW's escalation procedure.
Notwithstanding that, the dealer has been very good, I have to say, after a bit of prodding waiving the cost of a courtesy car whilst the investigation is ongoing, and unexpectedly providing a level of financial support, even though I didn't buy the car from them.
Any thoughts would be appreciated to steer the investigation in the right direction.........
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Not sure what else you want them to do? If you don't know what the rattle is and they can't find it then the only way is to change bits one at a time to test. To be honest I'm amazed they are wasting time doing that as usually they don't. Have you tried adjusting the boot lid stops as that sometimes sounds like a rattle.
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I feel sorry for the would-be owner of the new car who's unwittingly part of a donation/transplant operation. :grin:
The dealership seem to be bending over backwards for you here to try and resolve the fault. I think that's pretty decent of them considering some would just fob you off by saying it is a characteristic of the car.
Does sound like it could be the bump stops, happened on my 2 Sciroccos. An easy DIY fix (if it is that) - put a small allen key (it's either 1.5mm or 2mm - can't remember) through the central hole in the boot stop rubber bumper, slacken off, pull or push the bumper in/out a click or 2 and tighten the allen key. You might be able to see just from looking at the bump stop side on whether one side is out further than the other (count the ridges of the ribbed plastic axle the bumper sits in).
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Have you tried driving with the rear seats folded down to see if the noise is still there or not.
The MK6 suffered from rear seat rattles. Its possible the same could happen on the Mk7
http://www.my-gti.com/2337/rear-seat-noise-rattling-clicking-and-squeaking-in-volkswagen-golf
Its maybe not the safest thing to do but can you get someone to drive the car while you have the seats down listening out for the noise?
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p3asa: In my Scirocco also - there's a small clip that keeps the two halves of the split rear seat back hinged together, it can be a bit rattly on its pin.
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Hi,
I had issues with rattles coming from the rear, it was the dampers but also the little rubber stoppers on the inside of the bootlid weren't correctly adjusted, after making these slightly longer its all sorted :smiley:
Cheers,
Phil
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Have you tried driving with the rear seats folded down to see if the noise is still there or not.
The MK6 suffered from rear seat rattles. Its possible the same could happen on the Mk7
http://www.my-gti.com/2337/rear-seat-noise-rattling-clicking-and-squeaking-in-volkswagen-golf
Its maybe not the safest thing to do but can you get someone to drive the car while you have the seats down listening out for the noise?
I had rear seat rattles in my leon, 3 years of going mad and covering stuff in foam and I still never got to the bottom of it!!
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Sounds like my car which was a late 2013 built Car.
Mine has been back as the boot needed re aligning as it started rubbing on the bumper.
Then it went back for a loose heat shield and something to do with the way the space saver was secured.
It's rattling again now but so far I can't track it down as yet. Just need some warmer weather to get out and have a proper look.
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Appreciate all your thoughts everyone. The tailgate has been checked out by both the dealer & myself, the rattle is still there with the seat down, but we still can't locate the flippin' noise! The loose heat shield is an interesting one, JamesR27, I'll probe that a bit, and quiz the dealer about any changes to the spacesaver mount.......although the rattle is still there with the spacesaver removed. Ditto Monkeyhanger, I will investigate the split seat pin.
I'll post an update following the swap-out exercise.
Still a great car for all that!
Thanks again
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I have the same sort of rattle.....have you tried the plastic panel which covers the rear lights and has the grab handle on it you use to shut the boot....on mine its coming from the removable panel area you remove to access the light cluster on the boot itself.....Jamming various bits of paper in between the panel and the metal work seems to get rid of the rattle....
Ive not quite figured out the exact cause yet.....but im getting close....
Also I found the boot floor thingy you can adjust can cause rattles aswell.
Ken
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Had the same problem myself on a 2013 BW45. I tracked it down eventually to the bump stops same as another poster. Mine was on the passenger side.
If you get an allen key and undo the bump stop you can then slide it in and out to adjust how much it stands proud from the body work, I had to make the bump stop slightly longer which I guess keeps the hatch from contacting the body work. Just remember to do tighten it up again. I did mine bit by bit until the rattle went away. It's definitely worth logging with the dealer anyway in case of longer term problems.
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Lookers of Guildford finally tracked down the rattle to one of the rear brake pads being loose. They then did some investigation and discovered that the selling dealer (not Lookers) had changed all four brake discs at PDI, but not the pads, hence the anti-rattle springs behind the pads had been weakened.
Selling dealer agreed to pay for new pads but declined to pay for labour, so VW Customer Care are now involved.
At least I've now got a non-rattling car again!
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They changed all 4 brake discs?! Do you know why?
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They changed all 4 brake discs?! Do you know why?
I could guess that the non-PP ones had been delivered with the car? But aren't the callipers different too?
It does sound a bit BS to me...
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Yep rear calipers differant as the rear discs are vented on a PP........like Fred said "sounds like BS"
Interesting thread this...as ive got a slight rattle from the rear end aswell.
Ken
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Hopefully I will know more when VW Customer Care get back to me, hopefully tomorrow - they have promised an explanation as well as reimbursing the labour cost I had to pay.
I am guessing that the discs were most likely corroded, the car did sit around for a few weeks before delivery on 1st March. It was supposedly tucked away somewhere out of harms way during that time, but I'm starting to wonder if in fact it was sat on the dockside somewhere in the salt-laden air. nothing else seems rusty though............
Kenny C - if it helps, this noise was both variable in volume & intermittent, sometimes rattling like crazy very frequently, other times just a faint tinkle once every few days.
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Why have you paid labour when your car is under warranty??
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Thanks for your advise Andy.....I finally had some time to investigate further....
Looks like mine was simple case of adjusting the hatch bump stops, once id figured out how to alter them.
Have been out for a drive and all is good so far.
Thanx
Ken
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Mcmaddy - I paid the labour because:-
a) I wanted the car back!
b) it fairly clearly was not Lookers fault & they had to square their books somehow.
c) they gave me a very low labour rate (50% of normal I think)
d) VW Customer Care were giving off very strong vibes that they would either get the selling dealer to reimburse me or refund it themselves.
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Mcmaddy - I paid the labour because:-
a) I wanted the car back!
b) it fairly clearly was not Lookers fault & they had to square their books somehow.
c) they gave me a very low labour rate (50% of normal I think)
d) VW Customer Care were giving off very strong vibes that they would either get the selling dealer to reimburse me or refund it themselves.
Yes, the dealers are very reluctant to do work that they are not confident they will be reimbursed for. My first contact with Pulman was due to Benfield's reluctance to accept whiteworm ridden wheels on my 1st MK5 for replacement. They bottled it on the basis that they didn't know if VW would pay for the exchange. Took the car to Pulman and they placed the order there and then for the replacement wheels.
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VW customer care should have organised before the work was done to pay the dealer doing the work. Doesn't matter who is at fault but it wasn't yours. Car is under warranty and the fault wasn't of your doing so I wouldn't have paid a penny no matter what.