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Model specific boards => Golf mk7 => Topic started by: hastd2 on 18 January 2015, 20:24

Title: The Story So Far
Post by: hastd2 on 18 January 2015, 20:24

Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti The response was we will try and repair the car sir!!... I said your not listening to me

Title: Re: The Story So Far
Post by: hastd2 on 18 January 2015, 20:33

Quote from: hastd2 on 18 January 2015, 20:24

Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti The response was we will try and repair the car sir!!... I said your not listening to me

I want a replacement car as it's not safe to drive. Then they said that will have to com from your dealer not us.
So the call was placed with the dealer and they were fuming with Vw customer care and a call was being made to them.....Ooopps So that afternoon I got a call from my dealer who has been very understanding and been on my side on this issue since from the start. Doug we have some good news, the call this morning from Vw customer care the person has now been removed from the case and now we have been sent a form to fill in for an exchange Gti

Title: Re: The Story So Far
Post by: JB GTI on 18 January 2015, 20:36

At last, some good news !!
Hope it all goes well for you  :smiley:

Title: Re: The Story So Far
Post by: CraigW on 18 January 2015, 20:37

Any possibility of exchanging it for an R?

Title: Re: The Story So Far
Post by: hastd2 on 18 January 2015, 20:59

I did ask the question but think i was pushing it, so am changing the colour to Tornado Red and upgrading the alloys to the 19" Santiagos

Title: Re: The Story So Far
Post by: KyleB on 18 January 2015, 21:11

Nice result. The 19s are great. Till you need to clean them, or buy new tyres.

Title: Re: The Story So Far
Post by: monkeyhanger on 19 January 2015, 07:59

Quote from: CraigW on 18 January 2015, 20:37

Any possibility of exchanging it for an R?

You read my mind (see the other related thread).

Title: Re: The Story So Far
Post by: hastd2 on 19 January 2015, 12:43

Quote from: monkeyhanger on 19 January 2015, 07:59

Quote from: CraigW on 18 January 2015, 20:37

Any possibility of exchanging it for an R?

You read my mind (see the other related thread).

As much as I would have loved a R Model, am happy I have a new Gti after the hassle iv had over the last year....