GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: hastd2 on 25 November 2014, 06:37
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Well its been 2 weeks at the dealers garage with 6 error reports on the touch screen, been an ongong problem with the car, and every time it comes back they said the softwear has been updated and should be fine now....
well 2 weeks ago, this popped up on the touch screen - ERROR - start stop system, stabilisation control (ESC),auto hold ACC & front assist not available, proactive passenger protection not available & tyre pressure monitoring system.... :angry:
So the following morning I called the service manager and gave him 2 barrles, he said will you manage to pop over with the car??...my reply was get your arse in gear, and you come and pick the car up and by the way I will be needing a loan car....
give him his due a 64 plate GTD was at my door step in 45mins tho....but its ment to be delivered back to me today all fixed and no more errors.....they said they have set the car back to factory settings and replaced it with new data in the ECU, so will wait and see what it brings......and as a wee token for my trouble they have cleaned the car :shocked:
My Gti PP has 9000miles clocked up since 20th Dec last year and the 1st signs of this problem started in Jan so its been an ongoing saga!!!...
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......and as a wee token for my trouble they have cleaned the car :shocked:
With a gritty sponge no doubt. :whistle:
That's a billable item on VW service work, they are allowed to charge 15 mins labour for a wash.
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Rather than inputting new data into the ECU I would have demanded that they replace the whole unit. It sounds like a faulty ECU
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I have just had my car in for the same errors, and i was told that they were caused by voltage faults and i was not using the car enough to charge the systems! you can imagine my reply :whistle:
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Not a happy bunny, but might be light at the end of the tunnel.......My Gti has been in the Dealers for near a month now and am getting very on the annoyed side...Heres yesterdays reply... :angry:
Hi Doug,
No verdict from telephone call from technical department today other than while our technician is at Milton Keynes next week for 3 days he will visit technical department with all data we have so far for discussion. We have now started the vehicle more than 100 times with no problems at all.
I have talked to Volkswagen UK with regards to procedure for vehicle exchange with the information received being we need to request Technical team member to visit the vehicle for inspection which is difficult to request with an issue that is not a failure of any parts, power etc. and as we've not as yet managed to re produce fault on site.
I do need to ask if anyone other than ourselves has ever carried out any type of work, diagnostics or software update on your GTi that could be informative to further help in diagnosing any fault?
Regards
Brand Manager
Hawco
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This number of fault codes (in particular these specific ones) have been confirmed on a German forum I'm on to be caused by a faulty ignition switch.
This topic covers a sportsvan but it's the same stuff as on normal Golfs that's causing issue:
http://www.motor-talk.de/forum/fehlermeldungsorgie-beim-golf-sportsvan-t5120263.html
Surely this information would have transpired to VW UK by now???
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Hi is there any chance you could translate from German?? :laugh:
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In short.... number of people went to VW with all sorts of warning lights on in their dash (normally S/S, ACC, AH, FA, ESP...) of course VW could not find issue at first.
After a while (and probably VW tech visiting dealership) they found out that the issue was ignition switch. VW have then quarantined a batch of switches and not used them on production cars (used different batch or supplier from what I understand).
So VW factory knows that they had a batch of faulty switches....... and dealers then replaced them in cars that were affected and showing issues and so far the issues seem to have been resolved.
So I'd mention the ignition switch (could be chattering) to the dealer!
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Thanks for the reply, have forwarded this info to the dealer and see if they come up with any info...
The car has been in for near a month and with this am no closer to a fix to the problem.
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Hi Folks, well the saga goes on....... :cry: :cry:
Morning Doug,
Out technician is due back this morning but I did have a chat with him on his mobile last night to see how he got on. He discussed the GTi with the technical tutor holding the course as well as talked to technical team member he's been in contact all along.
They discussed the email you had sent ref the ignition switch which they (technical team) have no knowledge of at all and explained to our Tech if that was the issue it would have a completely different fault code stored than the code sporadically recorded on your car.
The direction we have been given from that discussion is we are to inspect certain wiring to and from steering angle sensor and report back to Volkswagen UK technical team. Depending on the results of that inspection the intention is then to authorise the replacement of the steering rack. The suggestion is there is a broken, squashed or crimped wire somewhere around the steering angle sensor which has not been able to be found so to replace the whole steering rack would then remove the needle in haystack scenario we find ourselves in.
Volkswagen UK technical team fully appreciate the frustration on all sides which is why they will authorise the replacement of steering rack.
In relation to the value of the car I can only assure you this will not have any effect on market value.
Once the wiring inspection has been carried out and further guidance form Volkswagen UK Technical team has been received I'll update you further.
Regards
Brand Manager
Hawco Peterhead
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Strange VW UK have not heard of ignition switch issues that showed the same symptoms on quite a number of cars in Germany, where VW has authorised their replacement.
They wanna change the complete steering rack?? Suppose that includes the igntion switch as it's mounted on the steering column (at least was there on previous models).
Good luck, hope they'll sort it soon....
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Is the column part of the rack assembly? Changing the steering rack relatively simple... changing the column, significantly more effort...
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do you know what the actual fault code and description is?
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You cant make this sh%t up......
Todays report
Morning Doug,
We do indeed have some progress but not in the direction we were heading last week!
On completing the wiring checks as agreed with technical department it would appear the conversation our tech had with them last week has resulted in them further investigating within the Volkswagen group the suggestion you emailed from the internet of the ignition switch being the issue.
Technical team have clearly found similar issues and have advised us there has been an isolated case with a Skoda model with identical symptoms so they have now advised us to change ignition switch.
We have indeed ordered replacement ignition switch but this has to come from Germany so unfortunately we do not have a delivery date as yet.
I suggest we monitor delivery schedule of the switch during this week and decide before the end of the week if you want to stay in our Golf demonstrator loan vehicle or indeed want to use your GTi since the effects of the lights coming on create no running problems?
We will be monitoring supply of the switch daily and update you of any change in position.
This does look like to most positive outcome to this needle in haystack we've all been frustrated with.
:sick: :sick: :cry: :cry:
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had a 63 reg Golf in for service today and the customer mentioned an intermittent stop/start error when turning on ignition, checked the faults and found a couple for steering angle sensor low voltage so sent him off to the dealers with the suggestion of a faulty ignition switch... wonder how many more i'll see!
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Wondered if this ignition switch problem is with both 'keyless' and 'key' cars?
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@topher - are you approved VW service partner?
Just wondering as my nearest VW dealership are ..... Well, let's just say I'm having creative differences with them. :D
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block exemption allows us to service them and keep the warranty intact, we don't get involved with manufacturer warranty work though. 3rd party warranties we deal with all the time.
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Sounds like my mk7 gtd, only had it for 3 mths and been back to the dealers 4 times with the same fault codes appearing. The wife let the dealership pick the car up on Friday and fobbed her of with some golf/Tiguan thing,
My gtd is dsg and the hire thing is manual, she has dsg due to back problems.
now waiting to hear back from cust services regarding a gtd dsg as a minimum courtesy car or they swap the car for a new one as the supposed parts won't be in till after Xmas,
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check my post and replies on something similar in a different blog.
hope it may help.
http://www.golfmk7.com/forums/showthread.php?p=74462
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We will be monitoring supply of the switch daily and update you of any change in position.
This does look like to most positive outcome to this needle in haystack we've all been frustrated with.
Is your car sorted out again?
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Got my car back just over a week ago, and the result of the problem was a low ampage on the battery when initial start up which they said they had seen a report on a Skoda Octavia VRs. So they swapped out for a new battery, and touch wood no problems!!!....
But you would of thought that might have been one of the first things they would have checked first
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Not to say am just fuming, 6 errors came up on the touch screen this morning!!!......So the garage go a call straight away, and a few choice words were exchanged!!!!
I told them that this was the final straw, and was their last chance to get the car fixed because am going to ask to get some answers from higher up the tree. Mr hastie we would feel the same if it was our car!!.....well do something about it then.
Give them their due a brand new Touran SE 2.0Tdi was on the drive with in 30mins. So the back of lunch time i gt a call to say we have had a report back from VW UK and they want us to go ahead and swap out the steering rack...FFS, is that not what they wanted to do a few months ago and changed their minds!!!
The surprise is that there's not one in UK so guess what, it will be a week or so before we see one from Germany....
Am loosing it now, and feel like I want rid of the car as for one VW UK dont know what they are doing and the VW garage are fed up seeing the it back at the garage, and they are only going by what VW UK tell them...
Guys have you any ideas on what route i should take??
A very annoyed Gti owner
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hastd2: Reject it and get an R. :whistle: Not saying it will be any more reliable, but it does seem like you got a Friday car.
How long have you had it?
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The car is a year past 20th Dec, so I don't think I will get anywhere, but am standing my ground on this one
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Not sure if this applies to Scotland but...
http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/whats_meant_by_accepting_the_goods.htm
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Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti
The response was we will try and repair the car sir!!... I said your not listening to me
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Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti
The response was we will try and repair the car sir!!... I said your not listening to me
So it was left at that and they would cal me back within 24hrs......by this time I had a meeting with the Service Manager and the Branch Manager of the dealership where I have been dealing with.
The meeting was about where we stand and what the end result of this meeting will consist of - me looking for an exchange Gti. which was 85% possible.
So on Friday past I had a call from Customer care telling me that there has been some movement regarding my case, which had=s now been moved from a repair case to an exchange case!!!
This being helped along by the dealers phone call that morning, so late afternoon came and my dealer called to say we have good news regarding your gti case, he had an email from VW UK stating that my Gti has a fair case for a replacement Gti and needs my dealer to fill out a report and submit it for them to go ahead with the exchange build.
So this has been approved and my new Gti will be ordered on Monday morning, the only thing i might change is the colour from Pure White to Tornado red and upgrade to the 19" Santiagos.
So the end result has been worth while
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Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti
The response was we will try and repair the car sir!!... I said your not listening to me
So it was left at that and they would cal me back within 24hrs......by this time I had a meeting with the Service Manager and the Branch Manager of the dealership where I have been dealing with.
The meeting was about where we stand and what the end result of this meeting will consist of - me looking for an exchange Gti. which was 85% possible.
So on Friday past I had a call from Customer care telling me that there has been some movement regarding my case, which had=s now been moved from a repair case to an exchange case!!!
This being helped along by the dealers phone call that morning, so late afternoon came and my dealer called to say we have good news regarding your gti case, he had an email from VW UK stating that my Gti has a fair case for a replacement Gti and needs my dealer to fill out a report and submit it for them to go ahead with the exchange build.
So this has been approved and my new Gti will be ordered on Monday morning, the only thing i might change is the colour from Pure White to Tornado red and upgrade to the 19" Santiagos.
So the end result has been worth while
Good result! Sure you don't want to chuck the extra in and get an R? :evil:
I think the most important factor for you here was timescale of when you started suffering issues, not the timescale of when those issues became the last straw.
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Well guys I have a result in the saga which has been ongoing for more than a year!!!
I was into the dealer last Thursday for a chat with the branch manager and service manager to have my day and where we stand.
So I told them that I had contacted VW customer service and opened a case regarding my ongoing issues with my Gti, so all the data was passes on and the case was opened. I told the customer care guy the end result I would like is an exchange motor as there is something wrong with my gti
The response was we will try and repair the car sir!!... I said your not listening to me
So it was left at that and they would cal me back within 24hrs......by this time I had a meeting with the Service Manager and the Branch Manager of the dealership where I have been dealing with.
The meeting was about where we stand and what the end result of this meeting will consist of - me looking for an exchange Gti. which was 85% possible.
So on Friday past I had a call from Customer care telling me that there has been some movement regarding my case, which had=s now been moved from a repair case to an exchange case!!!
This being helped along by the dealers phone call that morning, so late afternoon came and my dealer called to say we have good news regarding your gti case, he had an email from VW UK stating that my Gti has a fair case for a replacement Gti and needs my dealer to fill out a report and submit it for them to go ahead with the exchange build.
So this has been approved and my new Gti will be ordered on Monday morning, the only thing i might change is the colour from Pure White to Tornado red and upgrade to the 19" Santiagos.
So the end result has been worth while
Good result! Sure you don't want to chuck the extra in and get an R? :evil:
I think the most important factor for you here was timescale of when you started suffering issues, not the timescale of when those issues became the last straw.
The wife turned round and said are you not happy with what you got!!!!......some folk would love to have a car like what you have.....so that was the end of that disscussion!!!
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The wife turned round and said are you not happy with what you got!!!!......some folk would love to have a car like what you have.....so that was the end of that disscussion!!!
To which i'd be saying "OK, so I take that to mean you won't be wanting to drive it then?".
Then i'd probably be spending a few nights in the "huffy bed". :grin:
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The wife turned round and said are you not happy with what you got!!!!......some folk would love to have a car like what you have.....so that was the end of that disscussion!!!
To which i'd be saying "OK, so I take that to mean you won't be wanting to drive it then?".
Then i'd probably be spending a few nights in the "huffy bed". :grin:
Or you could have tried the "really didn't expect this damn snow... I'm going to have to upgrade to the 4WD... it's for our safety you understand... what a spot of bother!"
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The wife turned round and said are you not happy with what you got!!!!......some folk would love to have a car like what you have.....so that was the end of that disscussion!!!
To which i'd be saying "OK, so I take that to mean you won't be wanting to drive it then?".
Then i'd probably be spending a few nights in the "huffy bed". :grin:
Camping on the Sofa !! :embarrassed:
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Guys it wasnt for the lack of trying am telling ya......but end of the day I have a new Gti on order so a good result. and I have changed from Pure White to Tornado Red which I think is iconic to the Gti
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Well after all the hassle and inconvenience from Vw and the car being in the garage more times than I can keep track of, the decision was made on Friday from head office in Milton Keynes that we had a strong case to allow us to have an exchange vehicle.
So the order was placed this afternoon for a new build Gti with a priority order. So the end result was worth the wait and a good out come as been achieved.
I will have a 6-8 week build time so happy with that. Am getting to keep my White Gti till then, but it's going into the dealers on Thursday to get a steering rack fitted!!